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Hyundai tried to steal our money today. We picked up my... - Pnamoa
Hyundai tried to steal our money today. We picked up my Hyundai today. They charged me for tire rotation, but never rotated the tires! How do I know they didn’t? Because my husband is a service technician and he knew just by looking that they didn’t do the work. $326 for their not so quality work. Very disappointing, and we drove all the way from Lahaina. They could’ve at least been honest with us instead of us finding our for ourselves and having to call them back to complain.
When I called back to complain, the girl who picked up was xxxx rude. In the middle of my sentence, she transferred me without telling me where she transferred. A man came on thr line, and I had to explain the situation all over again. I swear, this place is crazy, but hey, this Jim Falk dude is making a xxxx load of $$ by pulling this kind of crap with hard working people like us.
I am so grateful for Tom, Romeo, Nohili and Kevin. A... - Dorothy
I am so grateful for Tom, Romeo, Nohili and Kevin. A great Team that goes the extra mile. They’re GREAT! I would recommend 100%
I leased a brand new Cadillac XT6 less than a month ago... - UCH808
I leased a brand new Cadillac XT6 less than a month ago and I already need to bring it in. Two weeks into having the car the rear camera started glitching, then went out completely for a couple of days. Secondly there is a stab like gash in the window frame of the driver’s side second row. I never noticed it because no one sits back there. I only noticed it because I went to put my Thanksgiving groceries in the backseat and when I went to close the door I saw it. When I called Cadillac they said it couldn’t have been there when they sold it. First I would know if I caused that kind of damage obviously and then secondly to think that I would lie about it? I was beyond offended.
I have never ever inspected a new vehicle I’ve purchased from top to bottom because my expectation is that the vehicle should be in pristine condition. I mean supposedly it’s brand new right? I guess lesson learned on my part. Now every time I bring it in for a service I’m going to have to take pictures and video tape every inch of the car. I don’t trust them at all. No integrity. The thought of having to do this for the next three years is infuriating. I take care of my cars. In fact when I returned my Acura MDX all the fees were waived because it was returned in such immaculate condition. I should have stayed with them. I did not have 1 problem in all 3 years. Serves me right I guess for leaving.
To add insult to injury, the manager has never called me back. Not once. Instead he chooses to speak through the salesperson saying there’s nothing they can do because it couldn’t have been there when they sold it.
I’ve called the corporate office because now it’s the principle of it. I’ve had the car for less than a month, I’m still getting Welcome emails from Cadillac, I’ve put less than 400 miles on it, and I’ve already had to take a day off from work to bring it in for a service repair. I’ve been inconvenienced and been called a liar and still no call from the manager despite my requests. The reviews of this place on Yelp are correct. I wish I listened.