40 Illinois Nissan Dealers

Called service September 4th service never answered, - 1michaelhunting

Called service September 4th service never answered, Front desk picked up and said she would have them call me back. (NO Show) Called September 5th service never answered again. Said we will call you back. (NO Show). I will drive an hour before I call them back.

I have had a lot of issues with my car. - BrokeAssCar

I have had a lot of issues with my car. They are major issues that Nissan claims there is no fix available for. I bought the car at Gerald and the extended warranty. The service department at Naperville is worse than the North Aurora location. Neither location has enough techs certified in EV. The Naperville service manager is rude and unsympathetic. The service director however, is more sympathetic and understanding and at least listens. I left a message for the Naperville GM and never got a response. Also, the Naperville service department told Nissan there was nothing wrong with my car the day after they told me the tech was able to confirm the issue I reported. Once I brought in information related to a service bulletin that was related to the infotainment system and the service advisor acted xxxxxx off that I was able to do research. Basically told me because I'm not a mechanic that, that I have no right to tell them what I found. I also brought my car in fully charged and I filled their loaner with gas to full. They gave my car back with 22% charge. They claim to be a family run business but I have yet to see that. I have a car with unfixable issues (according to Nissan their engineers don't have a fix) and the car's value has tanked. So I'm stuck paying for a car with unfixable issues.

The team takes care of you on time and tells you exactly - tcsdayDoc47

The team takes care of you on time and tells you exactly what they are going to do up front. I hope the staff and mechanics there are kept on the pay roll with the site closing.

Good service, they delivered what they said they would, - camptd

Good service, they delivered what they said they would, timely fashion very satisfied with my truck

Great experience with my trade in and then buying new! - Carrie5

Great experience with my trade in and then buying new! It was worth the hour plus drive to get what I wanted!

Have bought three vehicles from them for my family. - Truck Guy

Have bought three vehicles from them for my family. They were easy to work with and gave me a great deal. I'm just about to buy another Kia Telluride this month.

Great to deal with and Jeff was friendly and very - sandrapitts22

Great to deal with and Jeff was friendly and very knowledgeable. Would highly recommend Hawk dealership.

Amazing People!, I was on my way to a ash spreading... - tbm

Amazing People!, I was on my way to a ash spreading memorial for my father in law from Shorewood Illinois to Cartersville about 320 miles. I was driving my less the two week old Audi e-Tron. Thinking getting power was as easy as getting fuel. Not the case. With less than two miles till dead. I was able to locate a charging station at KC Summers Nissan. I arrive 5 minutes till close on a Saturday afternoon. I realized after plugging in, the charge was going to take at least 4 hours till 80%. Knowing I had a situation on my hands and another 130 plus mile to travel. Pat Renfro and staff offered a loner at no charge? I was blown away because this doesn't happen where I'm from. Being a business owner for over 30 years myself, I realized businesses with trust and integrity still exist in America. Hat's off to you guys. I would recommend you people to everyone I know.