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At 1st want to thank Jim Echols and Malcolm Thurman very... - Westwillie
At 1st want to thank Jim Echols and Malcolm Thurman very much for helping me in finding the right car. I know at first I was out of my budget on the car wanted but then they worked with me to find great car in my budget thanks again. I wish more people were like your staff at dealerships
Top Reviewed Specialists At This Dealership
Slow finance manager operation and bad coffee lol ,... - RAAFT70
Slow finance manager operation and bad coffee lol , everything else was 100% I will recommend to friends and family
Thank you for working with us
Certified Product Consultant/ Business Development
Always come here and get all cars serviced here service... - Zapart87
Always come here and get all cars serviced here service is great and so are the service people! always recommend this place to friends and family!
Great service at Nissan in South Holland in Chicago. The... - G.kesse05
Great service at Nissan in South Holland in Chicago. The service was fast and informative as I waited in the lobby, alone with serviceman interaction updates while car was being service. Thanks!
Very good service Bryant is always helpful and go above... - CDANIELSCD
Very good service Bryant is always helpful and go above and beyond company to need to buy him lunch thanks for renter car to I
I would like to underline the professional attitude to... - MARK.VAYL
I would like to underline the professional attitude to the work, there was done everything what had been promised.
The service was completed on time.
Former product specialist
The service department always does a great job with both... - Jim K.
The service department always does a great job with both the quality of their work and the cost for it. The waiting area is updated and comfortable. Saul, my service advisor, is terrific.
Hillary was our salesperson. She was wonderful, she... - ms.karen.s.peace
Hillary was our salesperson. She was wonderful, she listened to what our needs were and found us what we wanted. Her knowledge of the vehicles was very impressive. Plus she very personable and we had fun picking out our new vehical.
Will definitely ask for her when purchasing another vehical.
Excellent Customer service - Clark1
Everything was great. I'm so impressed how polite and considerate everyone at KC Summers is. This is my first vehicle from them and I couldn't be happier.
Excellent follow up maintenance service including oil... - jamesp.2
Excellent follow up maintenance service including oil change, tire rotation, and cabin filter change without an appointment in under an hour. I give Trevor and all who completed the work quickly and efficiently 5 stars. Thank you for all your hard work.
Country side Nissan exceeded my expectations.Tim and Kuba... - Trishakoomson
Country side Nissan exceeded my expectations.Tim and Kuba did an outstanding job in assisting us in our trade in.Thank you.My husband and I appreciate it.We will be back again.
New car purchase - tfoster
Tim Puentes was very knowledgeable about his products and inventory. After helping me select the right car, the trade negotiations were fast and fair. I would definitely buy another vehicle from Tim.
Simply Amazing!! Very respectful and professional. I got... - jashawdracollier
Simply Amazing!! Very respectful and professional. I got a great deal on my car and didn’t take long at all thank you Kendall!! Love it
***SCAM ALERT*** I saw a car online that I thought was a... - paqerzfan1972
***SCAM ALERT*** I saw a car online that I thought was a great deal. I contacted the dealership but they told me someone left a deposit but they would still sell it to me if I paid an extra $5,000 for some accessories. Seriously? I decided to keep searching and came across another similar vehicle at the same store and again contacted them. They gave me the exact same story about a deposit and the extra floormats for $5,000. This obviously seemed way too coincidental so I inquired about a few more and again the same story. This is why people don't trust car dealers. Their whole operation is just a big scam. Why waste my time? Just put the real price instead of all this back and forth nonsense. I believe there is probably some honest places out there. I will definitely add Zeigler to my list of places I would never shop at and let all my friends and family know the same.
Chris was our salesman for our Nissan Versa and he was... - dncewhiz
Chris was our salesman for our Nissan Versa and he was excellent to work with. Quite accommodating with our requests and helpful with our service needs. Never at any time did we feel pressured to buy anything from him. He let us take our time and when we were ready he provided us all the information we needed. He was always friendly with a welcoming smile. Thank you Chris!
My service appointment went very well. I got in on time... - don.fernandes
My service appointment went very well. I got in on time and the car was ready when promised. Ashley was very helpful and responsive. I would recommend O’Brien Nissan to others.
Hands down the best dealership I have ever encountered!... - Shawn K.
Hands down the best dealership I have ever encountered! I received THE best customer service ever and everyone here treated me like family! I had the pleaaure of working with Angel and Phil who both were super patient and very helpful. I traveled from Peoria IL in a rental car and they even took me to drop off the car to making sure I made it home safe...the list goes on about the great service I received from everyone. I thank God I was steered in this direction coming from a person who does not have stellar credit but they worked with me and I am very greatful! I would recommend this dealership to anyone!
When I was looking for a renowned car they tried to lie... - Gerti
When I was looking for a renowned car they tried to lie to me about a car that wasn't smoke free. One of the salesperson was being rude too.
Phillip was a great salesman. Not too pushy. But very... - thgrl1972
Phillip was a great salesman. Not too pushy. But very informative
My issues are with the finance department and follow up with the "free car wash and gas fill up."
1) The man who helped us in finance literally lied about the extended warranty price - feel free to view your "footage" to verify what I'm saying is true.
2) He also took $100 cash at the signing - stating this gave us a "cheaper" deal. It didn't affect the deal at all - another lie.
3)When I called to complain/ask questions about the possibility of removing the extended warranty from our loan I NEVER received a return phone call from finance. (Phillip called me and texted to see if I had heard from them, saying he let them know several times)
4) When I drove 1.5 hours to get my free tank of gas and car wash (after making sure the time I would be there would be ok and being told it would take no longer than 30 min) I went through 4 different employees trying to make me "find" my email with the survey they sent - I never got an email (due to the wrong email being in the system - and I NEVER gave them that email) And, I wasn't told I'd have to fill out a survey.
At no time (even after I requested) did any employee offer to simply take my email address and resend it?! I felt like I was being "blamed" for not having gotten this email.
Again, Phillip was great - but I have nothing else good to say about this transaction.
Awesome Dealership - Michael Murphy
I was not able to purchase a new car from KNAG but I would very highly RECOMMEND the store and the treatment I received as a customer. I felt very bad, but the reason I did not buy was the price.
I worked Clayton in finance and Blake in sales and they both were two outstanding professionals in the business.I will highly recommend working with Blake and Clayton.
Once again Steve paytash was the best. My lease was... - Ruth gates
Once again Steve paytash was the best. My lease was coming to an end so Steve helped me decide weather to follow through with another lease or to buy. Again I leased a new 2021 black cherry seltos. Love love it. Thank you again Steve for finding
exactly what I wanted!!!
Todo fue muy bueno, la atención al cliente y el trato... - Ara
Todo fue muy bueno, la atención al cliente y el trato amable y experiencia del representante de ventas.
La experiencia en general fue muy buena
They promptly respond to my inquiries and answer all... - Jameswaterssailor57
They promptly respond to my inquiries and answer all questions. When we arrived the vehicle I was interested in was ready for test drive. After driving we decided to get different vehicle and Jason went above and beyond to get us in it.
My service was beyond exceptional. Michael Neely our... - Orange1969
My service was beyond exceptional. Michael Neely our sales rep went above and beyond to not only sell us a vehicle we really like, he went above and beyond to address a minor concern we had also. He is Hands down the best. Would definitely refer Michael to family and friends.
Make sure to take before and after pictures of your... - Alan
Make sure to take before and after pictures of your vehicle before entering this Dealer's service. Had my GTR serviced for a flat tire, and when I left I had 2 new dents in my front nose bumper. When I returned to show the damage, I asked if they can pull up footage of the car entering service to prove there was no damage and was told the damage was too small for the camera to pick up.
My family and I had a great experience thanks to Jose... - Gustavo
My family and I had a great experience thanks to Jose Valdovinos! He listen to our needs and made sure we were satisfied! also he was great with our kids!
Poor disclosure- LOTS of issues - AKM
We purchased a 2017 Nissan Murano from the Autocenters Nissan in Wood River on 6/19/2020. We visited the facility before this to test drive the vehicle and were impressed with the courtesy of all staff encountered. I had several phone conversations with Joe, and he was always professional. On the day we decided to purchase we were initially impressed with the service, until it came time to finalize the deal and complete the paperwork. I feel as though we were made to wait so that when it came time for us, we could easily be distracted because it was then after hours. This is when the salesperson became pushy and the finance guy shoved us through. Once we were finally able to speak with the financial advisor he spoke so fast, rushed the process and didn’t even follow through with the original deal. To make this easier I am outlining every issue we have had.
- Financing and percentage rates were falsely advertised on the website and not available once you spoke with the salesperson.
- We were told numerous times when an issue was brought up “What do you expect, it’s a used car?”
- Our financing agreement was completely different than what we originally discussed. We had a lower rate and 5 year term and were given a higher rate with a longer term.
- No one showed us how anything in the car worked, we were just sent out to connect our phones on our own.
- There is a FEB (front end braking sensor) that has been going off, alerting me that I have been in a collision (I have not) that also disables my cruise control. I called about this, I was told I don’t have a warranty. THIS WAS AN ISSUE THAT WASN’T BROUGHT TO MY ATTENTION. I have been to a local dealer who says the front sensor and rod is completely damaged and not aligned causing it to malfunction. I am paying to have this replaced.
- None of the filters had been changed. The air cabin filter looked like a rat had made a home in it. I have paid for all of these to be replaced.
- We were missing floor mats. I have paid for this to be replaced.
- The car was supposed to have around 9,000 miles on it, but one of the salespersons was driving it and racked up the miles before our purchase. He also didn’t bother to mention that there was a sensor failing.
Needless to say, I am completely disappointed in all of the above, but what I am most disappointed in is that not all of the issues were disclosed. I would have NEVER made the purchase had we known there were so many issues. Just be honest, honesty goes a long way.
2 days agoTerrible place and terrible experience x2,... - stevevip12
2 days ago
Terrible place and terrible experience x2, yes twice. Seth was the backbone of most of the failure, but even when he ran my credit 2 diffrent times, which were spider webbed out to way more creditors than need, he was still unable to get me in anything even with decent credit and $1000 down. Will never be back there and would never recommend this place to anyone unless you want your credit to go to waste and lots of time. I'd give it 0 if i could.
Fantastic Dealership all of the employees actually care !!! - jamesmoran1836
I was stranded while traveling to my mothers home over the holidays when my car broke down they towed me to JP Motors. When we arrived I was helped by Jacob who immediately saw I was distressed and assured me they would get my car right in and see if they could get me back on the road. Fortunately they did not have the parts in stock but gave me a car so that I could get to my moms for Christmas. Jacob went above and beyond to make sure I was taken care of and my car was repaired when I returned. The icing on the cake was he had it cleaned for me!!!!
THANK YOU JACOB YOUR THE BEST!!!
Al Piemonte Nissan
New Car Manager
Bill Kay Nissan
General Sales Manager