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First time meeting Mike Barry, and a definite great... - Sandyonwexford
First time meeting Mike Barry, and a definite great addition to the team! Many thanks! Always a delight to visit with Randy Chin. Keep up the good work gentlemen.
Top Reviewed Service Specialists At This Dealership
We bought our Infiniti from John Gregory in 1913 who was... - rjhamh
We bought our Infiniti from John Gregory in 1913 who was very helpful to us. When I brought it in for servicing on Dec. 9th, Kira Kuszynki was the person who I dropped off the car with. I was buying new tires, and it was very helpful to have talked to your "tire expert" a few days before, who was able to inform me of my options on which tire to buy. Then he was able to order them, so they were at your dealership when I brought my car in. Kira was very helpful and arranged for me to use one of your cars to drive home, so I did not have to wait 4 hours at your dealership.
Great customer service. Trevor from the service Dept was... - SCOTT@NEILLOCKE.COM
Great customer service. Trevor from the service Dept was a pleasure to work with. I would recommend tour service Dept to everyone. Thanks for all your help
CUSTOMER RELATIONS MANAGER
Fast service. Great people. Mike is awesome. Always... - Haefner
Fast service. Great people. Mike is awesome. Always satisfied. Too many words. I can’t think of anything else to say. This is brutal. Jesus.
The service and work were high quality and friendly... - G35x
The service and work were high quality and friendly interactions.
The cost of services was very high compared to other options for servicing your vehicle.
My experience was pleasant and I will be back to have my... - Shawn
My experience was pleasant and I will be back to have my car serviced
I purchase a preowned 2017 Mercedes from Gregory Infinity... - email@example.com
I purchase a preowned 2017 Mercedes from Gregory Infinity March 2020. The car was sold with bad breaks. Three days after I called an spoke to a manager, I was told there was nothing they could do. Once I pressed it, I was then passed to another manager that agreed to the repair and the brakes would need repair.
April of 2021 I took my car back for service. The car was taken in for an engine issue. I was given some song and dance that "It was due to the cold weather and it should go away once the temperature got warmer.". On a side note the dealership told me that the brakes on the back of the car would need to be repaired because they were down to 2mm. When I questioned why they would need new brakes when they were replaced a year ago.
I wrote a complaint directly after. I had to follow up on the complaint after one month. This is what was told, "It appears that after the sale you had concerns with the rotors on the vehicle which were replaced at that time. The pads a that time measured over 7mm and did not need to be replaced. Your recent service visit shows that the pads needed to be replaced after a year 14,000 miles of driving due of normal wear of driving. Unfortunately due to the time and miles of driving on the vehicle would not fee that we are responsible for the replacement of brake pads since your purchase."
They told me when the car was sold the breaks were at 7mm; 5mm wear in one year which is 1/2 of the brake life. A total lie that I have used half of my brake life in a year with 14k miles and they charged $800.00.
I had to follow up again and after telling them to write to me at the email address, the response was "we have tried to reach you at the number on your file and we are unable to reach you.". First I asked for email, not a call. Second of all my current number was on the repair and they contacted me to let me know my car was ready to pick up...yet another lie.
Last thing...I'm on crutches. When I picked up my vehicle, absolutely nobody offered to help me get through the doors and nobody pulled my car to the front. I was given the car and crutched it to the parking lot looking for the location of my car.
This dealership is not repeatable and they are packed full of lies. Have issues, good luck getting resolution.
Eddy is great, unbiased sales person and good human being... - mfk00
Eddy is great, unbiased sales person and good human being who value people and treat others with respect and dignity. To Eddy "Your hospitality and professionalism didn't go unnoticed." Thanks for your time.
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
Took care of the small things on my 18 cointryman S all... - Outgoing
Took care of the small things on my 18 cointryman S all four. Pre owned certified one.
And they were right on taking care of my car No crap like the other Mini Dealer was with me Joe Heinz
Alignment Special $129.95
INFINITI of Naperville
Free Local Service Pickup and Delivery
Motor Werks INFINITI
INFINITI of Hoffman Estates