45 Illinois MINI Service Centers

My 2023 JCW Countryman was recently repaired from a - WTL3

My 2023 JCW Countryman was recently repaired from a serious pot hole incident that took place 26 days prior to receiving the repaired car. Despite the time it took to receive my car back, Mitch Shefveland provided timely updates on parts delivery, repair estimates, rental accomodations, etc. Overall, I have been impressed with the dealership since I made my first Mini purchase in 2022. Nice work to Mini Team in Naperville.

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Steve replaced the starter on my Lexus in the driveway. - Rod

Steve replaced the starter on my Lexus in the driveway. He did an excellent job and answered all of my questions.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Best Dealer Ever! - BPeterlin

I purchased a Mini from Mini of Chicago back in 2012. I brought it in for routine service. The Service department was super helpful and answered all my questions. Was I was walking out I spotted a brand new 2016 Mini that I just had to have. I started talking with Jason and he answered all my questions. I picked up my old Mini that night from service and returned the next day to purchase my new one. The entire staff was very friendly and helpful. I was in and out in no time! These guys are pros and I would recommend them to anyone looking for a great car and experience!

Service was fast, pleasant, and efficient. - ginny

Service was fast, pleasant, and efficient. Nice waiting room, good coffee. Car was washed and vacuumed after job.