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Top Reviewed Service Specialists At This Dealership
Great company and service get you in and out answer all... - D
Great company and service get you in and out answer all questions. They go over every detail of your car .service. It’s always a pleasure .
Went in for an oil change it was quick, and great... - lg05
Went in for an oil change it was quick, and great customer service Ashlee and Mike are the best!! I will definitely be back to see them
Went in for a recall on my 2016 Porsche Macan.... - Brian
Went in for a recall on my 2016 Porsche Macan. Dealership was prompt with great communication! Car was done quickly, and dealership uses text and phone to communicate.
Let me start here. I recently brought my 2017 Macan in... - PaulFritz
Let me start here. I recently brought my 2017 Macan in for recall work. They had it for several days. Even though you make an appointment, I can't recall every getting my car back in one or two days (even for fixing a flat tire). But, when I did go to retrieve my car, they couldn't find it. Yup, turns out they gave it to someone else. They claim they released to a porter from another dealer. So, you have a dealership that sells super sportscars, many of which are well of $100,000 and they just flip the keys to someone who comes to pick up a car. How does this happen? This was the last straw for me. The dealership really didn't offer anything other than given me a break on my next service visit! I owned a 2010 Carrera S. I used to store it with them. When I picked the car up, year after year, they would just through the car cover in the hood along with the charge. When I gave the car, it was neatly folded into the carry back and the charger in its box. On one occasion, the car had CANDY WRAPPERS on the floor, and grease all over the driver side map. My Panamara was a 2012. I got a flat downtown, and Napleton was of little help and neither was Porsche roadside assistance. When I did get the car towed to them, they had it 3 days to repair the tire. I can go on with poor experiences with these guys. I also believe that Napleton is overpriced. I got a quote for a service interval on my Macan of $2,200 at Napleton and was able to get the same work done for $800. I bought all 3 cars from Kerry Terlep. Just a note. When I came to pickup my Macan, Kerry was all smiles and "glad to see ya - let me know if I can help you." That was until they couldn't find my car and then I couldn't find Kerry. He is a fair whether advocate - happy to sell you a car but not around when things go wrong - and they will at Napleton Porsche. I dealt with these guys for 8 years and 3 Porsches. I would not recommend them to anyone. My experience with the Porsche product is great - but I have not sold off all of my Porsches because it isn't worth dealing with bad dealerships and bad service.
What a great place!! I will continue to service my car... - porshanorthshore4920
What a great place!! I will continue to service my car here and always will come back. The Sales Team and Service Team here are top notch!!!!!!!!!
Their customer service is really bad. I was told that... - veronruth
Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!
Porsche sales & service - stlrs00
Just got my second Porsche Macan from Isringhausen.Mike Custer is a great sales person anytime I have a question about anything I give Mike a call and gets right back to me and answers everything for me.As far as service.Anytime I’ve had the smallest problem have gotten a quick appointment and they always done great work and I’ve always gotten a loaner car and you can’t beat that .
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Porsche Orland Park, A Joe Rizza Dealership