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Micheal Spaulding is the best salesman to work with, he... - CYCLONEJOHN
Micheal Spaulding is the best salesman to work with, he has helped me with the purchase of five vehicles from Deery of Ames and always works with me
Top Reviewed Service Specialists At This Dealership
Commercial Service Advisor
Had dashboard speakers installed installed on a rainy... - Racing44
Had dashboard speakers installed installed on a rainy day, noticed finger prints on windshield day later. Service is wonderful but could have cleaned my windshield after service
Service Office Assistant
Car has problems 20 minutes after driving it off the lot.... - Amcglothlen08
Car has problems 20 minutes after driving it off the lot. It has been in to be fixed 3 times within approximately a month and is still not fixed.
This dealership is one of the best that I have ever dealt... - Norm
This dealership is one of the best that I have ever dealt with. We have bought three different vehicles through them and have always had a wonderful experience. Their service department is top notch.
They exceed expectations every time. Cannot say enough... - allansundermeyer
They exceed expectations every time. Cannot say enough about the employees in Elkader. From ownership to the service desk to the mechanics: all outstanding people
They always work to get my vehicle in like new condition.... - Mike B
They always work to get my vehicle in like new condition. They do all they can to minimize my costs while providing factory approved parts. I’ll continue to depend on them to service my Durango.
I bought my daughters 2010 HS 250 Lexus for her 16th... - elizakahlon
I bought my daughters 2010 HS 250 Lexus for her 16th birthday. Nic and the management team were outstanding! They made it such a wonderful experience that when they brought it out all washed up and detailed she cried she was so happy. Being an older car, over the last few months there were some little details that needed attention and the service team went above and beyond to make it perfect. Aaron, Cyle and Anthony were outstanding I can’t say enough about how pleased we are with the Deery team!
Took over a month to fix our car. Cost of service was... - Malibu13
Took over a month to fix our car. Cost of service was much higher than quoted. Never offered a loaner while our car was being fixed. Check engine lights came back on as soon as we left the lot. Said they would follow up and never did.
I took my truck in with oil light on...was told it was a... - klb6
I took my truck in with oil light on...was told it was a sensor and still OK to drive. They replaced the sensor the next week. The oil light still came back on. Said it was probably the contacts, but couldn't look at it then, still OK to drive.....well, I ended up needing a new engine as that one apparently didn't run too well WITHOUT getting oil. :(
Birdnow motor is the best everyone is so friendly. Had... - Janie Draker Randall
Birdnow motor is the best everyone is so friendly. Had my oil changed in n out before I could finish my coffee.THANK YOU Brad Kleepe.
Oil Change and Tire Patch Gone Horribly Wrong - Preemo
Pritchard Family Auto Stores
Went in for an oil change and tire patch on 1-10-18 is how this nightmare begins. After waiting two and a half hours I get my car back with my painted rim all beat up. Six of the ten spokes had chipped paint and the edge of the rim was chewed up from the tire machine. They ordered me a new rim, the color was off badly. I suggested i know someone who paints they said no. So at this point for $200 this problem could have been fixed. The service manager "Danny" tells me thats all they are going to do its now my problem. If i wasnt happy, and why should i be, i could talk to "Mike" at the south location. This guy took a week to get back to me only to tell me Chrysler isnt getting back to him and I should call them. So i do his job for him and call, had no problems getting someone. They tell me im not a dealer etc etc which took 10 mins. I get them a quote to have the rim painted, that Mike ASKED for mind you. Instead they used their "Wheel Guy" that all of a sudden appeared out of nowhere over a MONTH later to paint the rim. The rim looked like it was sprayed with rattle cans and the color was completely off. I told Mike it looked great and never went back. I am having the rim done at MY expense so I can once again have 4 rims that match. This process was long and exhausting and in the end, they did win. The simplest of car maintenance this place managed to foul up completely. Way to lose a customer and risk your reputation for a $200 fix. Well done. If I could rate them no stars i would. Bottom line go somewhere else, anywhere else.
service dept. - jason
great service and staff. they were on time with the quote they gave me on length it took to repair the vehicle .Would highly recommend
service advisors are rude - Trent
I've grown up in their dealership as well as the Toyota one. Let me just say, the advisors at the Toyota store are much more polite. I've had one good experience with the Chrysler store. Otherwise, the advisors seem to be fairly rude and young. The last time I went in, one advisor just kept walking passed everyone standing in line and checking his phone! -I don't think he is there anymore. They just give off the impression that you are wasting their time. I always ask for a wash/vac when I take my vehicle in and they always make it seem like a big deal. Like okay, I won't bring my business to you? Idk just not the service you'd expect.
I only deal with Blaine the service manager or Marv Cooper in the service department. Everyone else is just rude. Did buy my vehicle from there and the salesmen and manager in sales were very kind and helpful.
Megan is amazing!!!! - Riverside Guy
Everytime I bring my vehicle in for service, Megan always has a smile and is extremely kind. She is very knowledgeable and takes time to explain things to me. She has excellent follow through. She keeps you informed. I am so glad she is there. All of the mechanics are awesome as well. They know their stuff. I feel confident taking my vehicle here to get serviced. It feels like family!!!!!!