71 Kentucky Ford Dealers

I think this dealership is absolute trash, whoever the - Gabriel S

I think this dealership is absolute trash, whoever the female is that answered the phone earlier today needs to be fired. We were hung up on today when we inquired about the federal EV tax credit, which Bill Cole Ford was supposed to submit paperwork for. We have submitted a complaint to Ford’s BEV team and we will be pressing this matter further if necessary. We're now out $15,000 in tax credits alone thanks to Bill Cole Ford not doing their job. "Clean vehicle dealers and sellers must register with the IRS to submit time-of-sale reports and receive advance payments." https://www.irs.gov/credits-deductions/energy-credits-online

Nonsense sales, in and out without a lot of haggling. - GeeVee

Nonsense sales, in and out without a lot of haggling. Very upfront and transparent. I will do my business with them moving forward.

It took over 4 hours for an oil change. - astridwhite22

It took over 4 hours for an oil change. People at the service desk are not helpful.

Ross Schambon/Dan Franklin Great to work with on GT350R - Storm

I worked with Ross Schambon directly and Dan Franklin indirectly to buy a GT350R out of state. Ross was very responsive, likeable, timely and willing to communicate meaningfully via email and text. Unlike some dealerships I had to opt out of communications from, Ross was succinct and to the point. I did not get passed around to numerous sales people who never responded to direct questions and offers. I appreciated that. I also got what I think is a very good deal on the highly sought after GT350R. While some dealers act like these cars are worth a 10-20k markup, this dealership and Dan were realistic. Look Ross up if you want a pleasant buying experience.

excelent - camaro

could not gone better All of the staff were professional and willing to help in any way I would recommend Don Franklin dealer to any one wanting to buy a vechel

Wife called on a Tuesday to see if they can get her 2020 - Devin

Wife called on a Tuesday to see if they can get her 2020 Expedition in for a service for AC. Service Department told my wife to come in at 7:30AM on Thursday and they would get the diagnostic done for her to see what was wrong with the AC. Wife shows up at the dealership & they asked her if she was dropping off the vehicle. She asked how long it would take to have the diagnostic done on the AC. Service person said it will be a week before they can even get the vehicle in to run the diagnostic test. We are will not be taking our vehicle to back to Greenwood Ford or buying anything from them if this is how service will be from them. Was told one thing on the phone and then a different thing in person. They didn't even offer a vehicle because they would have my wife's Expedition for a week before they could even look at the problem. Don't recommend taking or buying from Greenwood ever.

Barry was awesome. Called him with specifics at 1pm on a... - foxie95

Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.

Bruce Walters always goes above and beyond to satisfy - Susie Hall

Bruce Walters always goes above and beyond to satisfy their customers, from the salesmen to the service department. We wouldn’t go anywhere else!!!

Couldn't be happier with my experience with Stuart Powell... - Nathan Y

Couldn't be happier with my experience with Stuart Powell Ford. Contacted them regarding a truck I was interested in & they kept communications open with me from initial contact to appointment date. Was able to take the truck on a no pressure, hassle free test drive. Working with Ben Johnson on the sale was a fantastic experience. The truck was exactly as advertised & I left the dealership feeling that I received a good deal. At no point did I feel pressured into adding any services or the like. I'm absolutely loving my new to me F150!

The transaction was smooth. - Chuck

The transaction was smooth. The staff was very professional. I feel as though I received a fair deal. No need to haggle! This was my third purchase from B F Evans and more to come.

Great experience - ll.jones2016

our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.

The dealership shipped a 30,000 dollars lexus to me, and... - Marlow1

The dealership shipped a 30,000 dollars lexus to me, and i went to look at it and the car had been wrecked and had a sloppy paint job. The canceled the contract and will not give me my down payment back! 3,000 dollars they are trying to keep for no reason. They are being sued by me my lawyer is contacting them soom DO NO BUY FROM THEM, THE manager JIM R. is a horrible snake.

Was sold a used 2013 F150 back in 2023, upon first glance - griffinmalston

Was sold a used 2013 F150 back in 2023, upon first glance everything looked find and the truck ran beautifully. The truck was wet when I arrived so I just assumed the rinsed it off before I arrived that evening but the water was used to mask the chip in the middle of the windshield that was clearly visible the next day when the sun was up. A few months down the road I fill up with gas, head down the road a few miles when the fuel neck warning light pops up on the dash so I pull over at the next gas station to find my fuel tank almost dragging the ground as one of the fuel tank straps was rusted completely through and had snapped. That weekend as I was changing the oil and replacing the fuel tank straps I found over spray on the dealer oil filter that was installed, paint overspray from the dealership concealing the rust damage. Both lower control arms had to be replaced due to rust as well, one with a hole rusted through that had been covered with some type putty, and the bottom of the cab had painted tape the began to fall off cooler months rolled in that year. They refuse to renegotiate the sale price as the truck was not worth what was originally agreed upon with the considerable amount of rust that they had concealed however, they did offer to reimbursed me for the control, arms and fuel tank straps But at that point, I was so disgusted I wanted nothing else to do with them so never again will I do business with Gates Ford Lincoln in Richmond Kentucky. I will also be on the lookout for the same shady business practices at other dealerships.

I bought a new car at Robke Ford and Tara was my... - Cargal9999

I bought a new car at Robke Ford and Tara was my salesperson. It is nice to deal with a woman when buying a car. She treated me with respect, listened to me and was very informed about the products. I feel like she really values my business.

Will do everything possible to resolve your problem.... - markettabrock

Will do everything possible to resolve your problem. Return calls in a timely manner. Normally a short line yo drop off or pick up your vehicle.

Firmware upgrade - Elmer Fudd

Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh.... DO NOT USE THESE GUYS. They're either incompetent, or don't care.

I recently 3/19/2021 1pm had an alignment on my 2015... - Unsatisfactory

I recently 3/19/2021 1pm had an alignment on my 2015 Malibu at Dutch’s. I had an appointment at 1pm . Shortly after dropping the car off I was notified it needed a 4 wheel alignment instead of 2. Which costs more. I picked it up and it still pulls to the right awful. I called back and was told I had a strut that had to be ground on. Then they asked if I had only changed one tire? How can a four wheel alignment be done without noticing all four tires were new and the strut was new? I was then asked if I could bring it back in at a later time and drop it off so they could work me in . A major inconvenience for me . I expect better from a dealership. Note : all persons I spoke with were polite and nice .At the end of the day I am out 90$ and my car still out of alignment.

I have never written a review before but my experience at... - DC

I have never written a review before but my experience at Hunt Ford has changed that. If a ZERO rating were possible that would be how I would have rated my experience of trying to buy a car from this dealership today. After making an appointment and driving almost an hour to the dealership to test drive a 2021 Ford Explorer ST and telling the sales person and his sales manager that my intent was to finance the vehicle through my bank with a $25,000 downpayment there was no problem at that time. I inquired about the $1000 discount Ford was offering but was told it only applies if financed through Ford. I still decided to pay full sticker price for the vehicle. There was a problem with a small scratch on the rear bumper and was told that it would be fixed or replaced. So no problem so far. There was also a problem with my new iPhone 12 not working with the vehicles wireless charger but still not a deal breaker. I told the sales person and sales manager I would like to check out one other dealership and hopefully I would return to purchase the Explorer ST. After I left the dealership I decided to look no further and called to let them no my intention to buy from them. I asked for a purchase offer for my bank and was willing to give them a credit card payment as a good faith deposit and return in the morning to pick up the vehicle. So far so good. Then I got a call back from the sales person and he told me the dealerships owner said they would only sell me the vehicle if I financed through them. Bottom line they were very unprofessional. DO NOT waist your time with this dealership if you expect to be valued as a customer, treated with respect and honesty and you intend to finance through your bank.

The best experience with a dealership ever!!!!!! - ChuckandJudi

This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!

Friendly place, but the service department is above and - kentuckycharliec

Friendly place, but the service department is above and beyond for repairs and quality. They investigated the problem, the service manager stepped in to discuss the problem. Resolved issue to my satisfaction. They find and fix your problems

Actual price higher than advertised - Jon Edmonds

Looked at a used navigator advertised for $11,996 on the website. Emailed salesman asking if there were any more isues before i drove TWO HOURS to get there. I looked at it, drove it and sat down to work out deal. They dropped their price $96.00, had a printout handed to me which had taxes d.o.c. charges( which taxes are my responsibility at dmv. And theres NO doc charges) adding up to nearly $14,000!!!!!! So I drove ALL the way there for absolutely a ripoff! I WOULD N E V E R E V E R GO THERE. THEY LIE!

My husband and I had an excellent experience at Purchase - kbell42001

My husband and I had an excellent experience at Purchase Ford. We were treated respectfully and not pressured to purchase a vehicle.