Best sales personal! - Bobbischneider71
We come in just looking at a bmw. Dean was very helpful with all our questions about the car. We decided to make a decision to buy the car for our 16 year old daughter. We traded on her jeep. Got a fantastic trade in. Needless to say we are proud owners of a 5 series Bmw. We have a very excited 16 year old. Dean went out of his way to make this happen. Very friendly and helpful. Thank you Dean.
Top Reviewed Specialists At This Dealership
Customer Care Specialist
Usually good service - Peggy
They did not wash my car, did not leave a sticker reminder and would not use my rewards The young man was very friendly and nice
I don’t remember his name
Mazda & Ford Sales Consultant
Great Customer Service - Kellie H.
Roger Lyons was our salesman and he was great. He was very helpful and extremely patient with us. We had an idea of what we wanted but were having trouble deciding on what exactly to do. Roger helped us through all of that and we actually bought two vehicles! Our hope is that we will not need new cars for a while, but would definitely come back and would certainly recommend Roger and the Castrucci Team to others!
Used Car Sales
New Vehicle Sales
Great experience with Serkan - Bronze machine
Great experience with sales team, Serkan worked hard for Kathy and I Helping Us find the right vehicle for Our needs we like the free oil changes for life!
Sales and Leasing Consultant
Internet Sales Manager
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Fair and Honest - Carreview
I was pleased with the honestly and fairness provided by the sales service team at Cumberland Ford. I would recommend Cumberland Ford for any vehicle purchase.
Impressive - MLThompson
Friendly and informative but not pushy. Mr. Stearns was a pleasure to work with. They corrected an issue quickly and we love our new vehicle.
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
Paul Miller Ford (and Barry Wilson) Saved Me! - Bobby Patterson
I was on vacation near Lexington, KY, when my Ford Escape broke down, and the repairs would have been more than I was willing put back into that vehicle. I had the pleasure of working with Barry Wilson and he secured a solid turn-in value for it and helped me pick an awesome vehicle to drive off the lot that same day! The level of customer service I received was bar-none the best I've had from the automotive industry in my lifetime! Barry even went so far as to offer food and drinks for me at their café, on his dime! And get this, the vehicle I purchased ended up having an issue with the oil filter housing a week or so after driving off the lot, and Paul Miller Ford completely paid for the repairs at a Jeep Dealership in Michigan where I live! These guys and gals are amazing! If they're willing to take such good care of a customer that most likely won't be returning due to geography, they'll most definitely take good care of you as well! Thank you Paul Miller Ford, and especially Barry Wilson!
Great experience! - LakenShepherd
David Lickliter and Todd Craft make the experience a breeze! They will do what it takes to have you drive away in the car you want!
Outstanding customer service! - Jordan Moore
Outstanding customer service! I was venturing around looking for a vehicle to purchase preferably a ford focus. John Phillips (sales representative) greeted me and gave me a valuable information of the vehicle and while test driving he was very cool, calm, collected, trustworthy, and showed remarkable hospitality. Though we were unable to negotiate a deal, if I could, I would compensate him for his quality customer service. I highly recommend John Philips as your sales representative if you're looking to purchase a car.
Took care of us. - DBasham
We called and scheduled an oil change. We thought we had the maintenance scheduled for the Reo Ford Dealership, but it turned out that we should have been at the Owensboro site. The staff drove over to Reo and picked up the truck and took it back to Owensboro to do the maintenance. We were quite pleased that they took care of us that way.
Best car buying experience yet... - Momof3
Nick Cook was such a professional, yet friendly salesman, making my buying experience at Parker Ford of Murray the easiest and best I've ever had. I have nothing but positive things to say of David Parker and all the staff members who assisted me with my vehicle purchase. I tend to drive my vehicles for years, but I'm sure Parker Ford will get my return business as well as recommendations!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
Great Dealer Experience! - Lex Mom
Jack Kain Ford Dealership is a wonderful place to shop for a vehicle! The sales people are so professional & polite, absolutely a “No pressure” atmosphere. My salesperson, Mike was simply AWESOME!! Answered all my questions with no pressure. Once I made my decision to purchase I was out within 2 hours!! AWESOME!! My last vehicle purchase took 4 hours 😳 I will definitely go back to Jack Kain Ford!!! Thank you Mr. Kain & it was a pleasure to meet you!!! 😁
Tommy Prather hit a home run!!! - mpotter33
Tommy Prather really made a big impression on me and my husband. He was very professional and helped us buy our first new car ever!!
Internet sales. Huge disappointment ! - Built Ford Tuff
The internet sales manager "Jonathan" is a complete joke. I made an appointment per his request over the phone to come in and look at a vehicle I was interested in purchasing. Upon arrival after a 2.5 hr drive we were informed by another salesman that the vehicle was sold that morning. At that time I explain that we had an appointment, the salesman's response was "that vehicle should not have been sold if you had an appointment". When I asked to speak to Jonathan it was a rat race to find him which never happened. Very unperfessonal to not even have the nerve to speak to me after a 2.5 hr drive with an appointment. After leaving I decided to call Jonathan 3 times that day tryin to touch base and explain my frustration but it's been 4 days and still havnt spoke with anyone from Alton Blakley Ford. So, that being said buyer beware. I wouldn't let this internet sales clown sale lemonade for me.
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
Exceptional - ra4166
I just purchased a 2018 Ford F-150 from Bill Collins Ford. The professional sales guide I dealt with was Jesse Lancaster. By far, Jesse is the best sales person I have ever dealt with. He did not pressure me, but pursued me enough to make it clear he wanted to EARN my buisness. I will be referring friends, family and business associates his way and will never by another Ford from ANYONE else! Thank you so very much.
Fantastic sales force - Bobbie1960
Mitch was great and went out of his way to help us get the car we wanted.... they were polite and very helpful. Would definitely recommend to anyone needing a new or used car
Quick and Easy - Matterdaddy
We dealt with Randy Miller at Madison County Ford Lincoln. He was very helpful, personal and just had all around good vibes. He wasnt pushy at all. We were in and out of the dealership and driving our new car home in literally about an hour. We got exactly what we wanted for what we wanted it for. The whole environment at Madison County Ford Lincoln top notch.
Could Care Less after they Get Paid - Kenny S
I helped someone buy a new vehicle from them. He wanted a hitch, but they couldn't find a vehicle with one, so they agreed that they would pay a garage to install it. The buyer told them that he would wait a few days for them to get the hitch installed. He picked up the SUV after everything was done on a Friday, drove it home and while he was learning all of the electronics he couldn't get the remote start to work. He tried everything, read the book several times, but it just wouldn't work. He called them on a Monday morning and it took them till Wednesday to realize that no one from the dealership installed the Dealer Installed Remote Starter. They acted like it wasn't their fault, they kept saying its a Dealer Installed Item. Now he has to take the vehicle back to them and leave it a day to get the Kit installed. We are wondering, what else did they not check before he picked up the vehicle. How can they sell a new vehicle without check that everything works?
Excellent Experience - Bryant4kids
We had researched vehicle styles & prices online & found the best deals at Oxmoor Ford/Lincoln. We visited the dealership on July 4, 2018 to test drive a vehicle we found online. No “bait & switch” at all. The vehicle was there. Nice! The salesman was excellent, very patient with us. We test drove 5 vehicles over a period of 5 hours. We purchased a 2018 Taurus SEL. Very pleased with the purchasing process also. Would definitely recommend the salesman & the dealership.
New Ford Edge - Jennifer C.
Terence Booker was very friendly and helpful! I will definitely go back for my next new purchase! James, the sales manager was great as well!
4 decades of excellence - Janice
I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person in the service department, always giving me good advice and working with me to maintain my car. I really appreciate his work and that of the other helpful people at the dealership.
Honest - LexAudiTT
This dealership was a joy to work with; especially, Jen and David? (Sales Manager). They were open, helpful, not pushy, honest. At no time did I feel I was being "sold" or "pushed" into a deal. I really appreciate their style, integrity and honesty. I would recommend this dealership to anyone without hesitation.
Friendly, down to earth, no pressure, found what we wanted. - Terry
Best experience I have had in buying a vehicle. Salesperson was down to earth, friendly and there was no sales pressure. He found the vehicle we were looking for and the purchase and trade in was seamless.
Happy F250 Owner - Cwaddella
After being struck by a deer in my 2013 F150 SCREW Ecoboost thought it might be a good time to look into a F250 for the added suspension and towing capability. Troy and Tim worked with me to ensure a good price and vehicle the met my requests. I couldn't be happier.
Thank you gentlemen,
Great - Explorer2018
This buying process was easy, I couldn’t leave with the new Explorer that evening due to the personnel that handles the paperwork was already gone for the day so John O’Neil delivered it to me the next day along with the paperwork to sign.