71 Kentucky Ford Dealers
This dealership deserves the ABCD award. - Dave J
This dealership deserves the ABCD award. Above and Beyond the Call of Duty. I could not be more satisfied with my NEW 2022 Ford Maverick. The whole experience with JACK KAIN Ford was more that than I expected. Even though I had to wait 13 Months and 1 Day the extra 1 day was well worth the wait. KUDOs to the whole gang!!!!!!!!!!!!!!!!!!!!!!!! Dang I was ready to move because they really make you feel at home. Very Honorable! Keep up the good work!
Top Reviewed Specialists At This Dealership
New Car Sales Manager
Jason Votaw did an amazing job, first time my husband - Blund21
Jason Votaw did an amazing job, first time my husband said he was a great sales person
Always a great experience when I buy from Parker Ford! - cgallimore3
Always a great experience when I buy from Parker Ford! This is my fourth Explorer purchased with them, and I wouldn't go anywhere else!
Scott Heffernan was great helping with the buy of F150. - joshchizm
Scott Heffernan was great helping with the buy of F150. I would buy from him again
Went in for a recall and was in and out in 45 minutes. - dave
Went in for a recall and was in and out in 45 minutes. Really pleased.
excellent service Jason was very friendly and helpful. - bobandgreta
excellent service Jason was very friendly and helpful. time to get car was great.thanks
Roger awesome sales person took time for me found me an - icecream18
Roger awesome sales person took time for me found me an excellent car for my mom
The service experience was excellent from dropping off my - firstname.lastname@example.org
The service experience was excellent from dropping off my car to the finish. The service representative was cordial and polite.
Easy, easy, easy. - kentuk55
Easy, easy, easy. Great people. Fast and simple. My purchase was very fast and easy. We were able to do the edocument signing because my wife was laid up at home. God bless the internet
Super friendly atmosphere and my salesman was great, kept - drewnorwick001
Super friendly atmosphere and my salesman was great, kept in touch the entire time the truck was in order. Made all the paperwork super easy will be a lifetime customer.
Our family has purchased 6 cars with Bill Collins Ford. - kentamjackson
Our family has purchased 6 cars with Bill Collins Ford. They are honest and trustworthy.
Great experience. - jwalter85
Great experience. Everyone communicated well as some people were out sick in the middle of my process. Also offered a life time power train warranty! Delivered my Explorer with all the paperwork to my house when I had to cancel due to the stomach bug hitting our house
Never done business due to all the emails and calls from - aj4svkyradio
Never done business due to all the emails and calls from the sales team. Made me feel pressured
This is a great dealership, I have bought multiple - Aj.emmi
This is a great dealership, I have bought multiple vehicles from this dealership. My only concern is the service department. Everytime I bring my vehicle in for an oil change, it takes over an hour. I work 3rd shift and I would like to go sleep. I have a maintenance plan, and I still don’t want to get my oil change due to the fact of having to wait an hour or more. I have seen people wait longer in the waiting room. If they could cut an oil change down to 30mins per vehicle that would be a lot better and I would give this dealership a 5 star. I have watched them service multiple vehicles, sometimes I been there before some people and they are done before me. This is my review to you, hopefully you can speed up oil change
This dealerships service department is top-notch. - Ddbvz69
This dealerships service department is top-notch. Drove right in and was greeted by Josh with a smile, the whole service area is clean and professional. I explained my problem with my 2015 Ford Transit and was given a complimentary shuttle to my hotel all in less then 10 minutes. It was a smooth, professional and stress free experience. I dropped the vehicle off on Friday and on Monday I was called with a diagnosis of the problem and estimate of the repair cost and had my vehicle back by Monday evening. I was extremely impressed and very happy with the level of service and turn around time with my truck as it is a work van and down time without is costs me money. I work all over the country it, my 2015 Ford Transit and have dealt with many Ford dealerships with varying degrees of service, and let me just say Alton Blakey was by far the best experience I’ve had. Thanks again Josh for everything.
I bought a used car from Oxmoor Ford 6 WEEKS ago and - cbrands
I bought a used car from Oxmoor Ford 6 WEEKS ago and still do not have a car. Do not buy your next car here:
• After researching the car, I asked Oxmoor Ford to check it’s transmission BEFORE I would sign the sale. They agreed to.
• The NEXT DAY, after the transmission had been approved by the service department, I returned to purchase the car. I was pleased with the professionalism and the way my salesman, Wyatt, treated me.
• 3 DAYS after purchase, the transmission began to slip. I called my salesman who could not get a manager to call me back.
• 5 DAYS after purchase, the transmission went out. I called and asked for a manager, but no one called me back.
• 1 WEEK later, I called to let them know I was filing a complaint with the Kentucky Vehicle Commission. A manager called me back within 10 minutes. They sent my car salesman out to “drive it back” to the dealership. (Did I mention that I’m female? So naturally, I have no clue when I said the car wasn’t drivable.) He tried to drive it back to Louisville, but had to call to get it towed. They got me a loaner while their mechanic determined what was wrong. I thought they were going to make this right and held off filing my complaint.
• 2 WEEKS after my purchase, I called and got a 2nd “manager” on the phone who said that the part needed for the car was not available and wouldn’t be in the near future. They agreed to refund my down payment and let me out of the loan. I was irritated but satisfied they had righted their wrong.
• 1 MONTH after purchasing a car (2 WEEKS after cancelling the deal) I was negotiating another car purchase (at a dealership not associated with Oxmoor) and couldn’t qualify for a loan because I already had a car loan. Oxmoor NEVER CANCELLED MY LOAN. I called back and talked to a 3rd “manager.”
• Every time I call Oxmoor, I talk to THE MANAGER. But it’s never the same manager. And they never have any idea what my situation is.
• I work out of my car at multiple schools in two school districts and still cannot buy a car. It’s been 6 WEEKS. And I can’t even go elsewhere to shop for a car.
I did not want to leave a bad review OR file my complaint with the KY Vehicle Commission. But now I will do both.
Made the mistake of allowing Paducah Ford to run my - 1986justinwharton
Made the mistake of allowing Paducah Ford to run my credit instead of going through my personal bank like I usually do. I ended up with 13 hard inquiries over 2 days. They single handedly lowered my credit score by 26 points in 2 days. My options are to wait months for my credit to recover from what they did or to buy one from them. I will never make the mistake of trying to do business with them again and will do everything I can to keep others from making the same mistake.
It took over 4 hours for an oil change. - astridwhite22
It took over 4 hours for an oil change. People at the service desk are not helpful.
I would give this place a zero if I could.My... - kristen.perkins1988
I would give this place a zero if I could.
My transmission on my 2016 Ford Escape went out on November 13th. It was taken straight to James Collins Ford. The car does have an extended warranty so we knew that we would have to wait for the warranty company to come inspect it prior to ordering a transmission. That took less than a week and the transmission was ordered the next day. During that time we were told the axel and a few other things were broken and needed repair. We agreed to fix it and pay out of pocket and we’re told that they were going to go ahead and fix those issues while waiting for the transmission to arrive. The transmission arrived and we knew it would take a week or so to have it placed in. We called at the end of December and we were told everything had been fixed and the transmission was just waiting to go in. We were given an estimated time of 2 weeks. Two weeks later we called back and it still hadn’t been touched and again, we were told they would have it done by the end of the week. I spoke with them yesterday and their now stating that the problems that needed to be fixed had yet to be done and the transmission had not been put in and we were looking at another 2 weeks. When I asked why we were told the other issues would be fixed prior or why they had had the vehicle for going on four months and was told that “I don’t know what to tell you, it had to be fixed first”. In the past four months I have had to spend close to $3,000 for a rental vehicle out of pocket. I feel like four months to have a vehicle in the shop is absurd.
Also getting to talk to someone is almost impossible without trying all day long. You’re never given updates and if you leave a message no one will ever return your call. I have been dealing with a man named Chris there and he is the one who continues to say these things.
They are aware that this is for a Ford employee and still continue to do these things as well and I don’t know what else to do. I had to file a complaint with Ford to get them to actually begin working on the car. Two days later they told Ford that the car was finished, but they never reached out to us. We had to call them only to find out they lied to the company and the car STILL is NOT finished.
There is no communication between employees or with customers, they will not return your car and practically dont want to return your car in under 6 months.
I will NEVER step foot on their lot again.
Always delivering outstanding service! - demetrio.zourarakis
Always delivering outstanding service! I have been a customer for over a decade now and they have provided consistently high quality service to the cars I have owned.
I purchased a new 2014 nissan rouge seven years ago. I... - Smwalker0422
I purchased a new 2014 nissan rouge seven years ago. I received a lifetime warranty when I bought this vehicle. We live in Evansville In. and we let the dealership know we would be getting all of our service done in Evansville, which we had all of our sevice done!! Fast forward to 2021 we have a problem with the Power train and have a warranty. We were told today our warranty was not valid. We have had all of the service done at a dealership which is more expensive to have done there plus my husband could have done all the maintenance on the vehicle. So instead of $100, it's costing us $650 dollars. I don't understand the point of having a warranty and using the services for you to say that the warranty will not cover the the power train issue. Basically stating that the warranty means nothing and there is no reason I should have it. I think this is terrible customer service and a rip off of paying a warranty when you won't cover the vehicle that had been serviced correctly!!!
Ordered a 2022 Explorer, was able to work it out totally - Gladerunner
Ordered a 2022 Explorer, was able to work it out totally on line! Never visited he dealership until I picked it up! No hassle, no “sweabox” treatment!😁
Brad was great to work with!
My Escape had major electrical problems as I was... - schultejoe76
My Escape had major electrical problems as I was traveling north on !75; the dash & gauges went dead and I lost power steering for a short time, so I googled the nearest Ford dealer as this was a scary and dangerous situation. I limped-into the service door around 10AM and met with Cody Kiser (Service Advisor). I explained the issues; he asked me if I could leave the car for repairs...I explained that I was over 5 hours from home and had no transportation. He LISTENED to me and then assured me that they would get my car taken care of. I needed a new battery, alternator & serpentine belt. They DROVE to another dealer for the alternator, and they had me on the road at around 2PM! The service department at Madison County Ford 1) recognized my desperate situation 2) EMPATHIZED with my situation 3) prioritized my need based on that situation 4) expediently implemented a top-notch repair to my vehicle so I could continue home. A guy CAN'T ASK FOR BETTER SERVICE!!
xxxx: they even offered me a loaner vehicle so I could go get lunch!!!
Everyone was so congenial and the service was OUTSTANDING!!
KUDOS to CODY KISER and his crew!!
You guys are FABULOUS!!!
Crown Point, IN
Hello, we just bought a vehicle from bill cole!!! I want... - Mindy42
Hello, we just bought a vehicle from bill cole!!! I want to thank Chris for all is hard work, great salesman, He is all for his customers.!!! But everyone there was so pleasent and respectful..Thank you Chris for everything!!!!!!
I'm still waiting to hear back if they had the Mustang I - 123car
I'm still waiting to hear back if they had the Mustang I want it
This place is great. - Ford Lover
This place is great. I honestly have no idea what all the bad reviews are for. It's simply the best dealer in Radcliff and E-town area. Randy in service is friendly and helpful. Their technicians are very helpful and efficient as well. They take good care of military and first responders also, which is great being only 5 minutes from Fort Knox.
We bought a SUV for our son. It had been in a wreck but... - Kentuckybroker
We bought a SUV for our son. It had been in a wreck but the salesman assured us it had been completely redone and was in great shape. Less than two years later, the paint on the hood began to peel and now there is rust showing through. We took it to a local company to get an estimate to fix but the work this dealership had done was so bad, it now costs more to fix than what the vehicle is worth. Do not buy any vehicles that they have worked on, their repair shop does horribly shoddy work.
Barry was awesome. Called him with specifics at 1pm on a... - foxie95
Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.
Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie
Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt