Great service - Skippersmith30
It’s always a pleasure to go to Paul Miller service. They keep my car running perfectly and always give me a free car wash when it’s done.
Purchased Fusion stress free and great deal - Edie Barrett
Klaus was excellent associate. Answered all my questions. My beautiful Fusion was ready when I wanted and Klsus made sure I got a great deal. We have bought several vehicles from Tri County Ford and always use for any service needs and always very pleased. This been my second Fusion and I love the car. Would highly recommrnd Klaus .He made sure I knew how to operate everything on the car and any concerns taken care of. Klaus made sure this was stress free buying and as a woman I was respected and not patronized. He and Gary West in finance worked as a team and all went quickly. Will tecommend Klaus to family &friends.
Top Reviewed Specialists At This Dealership
Great experience! - Jillbob123
Great experience! Jim answered all of our questions and didn't seem to mind the hundreds of calls and more questions that we thought of. He made the whole process easy with no pressure. Thanks Jim!
New Vehicle Sales Manager
Mike Routt one amazing salesperson, JW says go see Mike - JohnW
We have bought 1 (2017) Ford Fusion, 1 (2016) Ford Edge and 1 (2017) F250 this year. Mike is a very knowledgeable, very respectful and most importantly he is real, no BS. I would highly recommend him!
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
New/Used Sales Consultant
They treat you right - Booking
I went there because I was unhappy with my guys on Bardstown Rd. Not only did they get me a better deal, they also gave me a better trade allowance on my used truck. Nice job Billy G and Jose.
great service - msredford
chaz was awesome! he was so helpful in helping me find a car that i could afford and was great at answering all my questions. thank you sooo much for taking the time.
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Great Experience - Ericaescue94
I had a great experience with Paducah Ford. Jeff Jefferson was willing to stay late on a Friday night to work with us. He was very respectful and helpful. Thanks for working with us!
Unforgettable! - bob1951
My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff was determined to make my experience and satisfaction priority ONE.
Brittney, a service representative insured that everything I needed was taken care of, during this stressful time. She is an great asset to the Paul Miller group!!!
A big whopping THANK YOU to everyone that made this a memorable experience.
Great buying experience - Trish
I had an quick & easy, no hassle experience at Tim Short Honda. I picked my car out late Tuesday evening and picked my car up after work on Wednesday. Vanessa was my salesperson and she made the experience fun - not stressful.
Silvia Ivanova's Excellent Customer Service - karen waggoner
Silvia Ivanova provided excellent service and helped me get a great car! I recommend her for her honesty and ability to go above and beyond to help me find the car that was right for me. Thanks again!
Brian Roe-Awesome Salesman!!! - Barbara A Barrett
Brian Roe did such a wonderful job and worked very hard getting us a GMC Acadia that we wanted! We Love it! Brian is such a wonderful person and so kind and considerate! Always asking us if we needed anything and making sure we were okay. We were blessed to have Brian as our salesman! I would recommmend Brian highly at Alton Blakely Ford if you are looking for a good salesman!
Donald & Barbara Barrett
Great people to trade with - Larry Horn
Could not have asked for a better experience.A+ A+ Wish I would have started trading with them years ago. Just great down home people.
There a joke - Js
Do not go there there a joke joke still not fixed not happy at all they need to step up or close the door jokes
My 10th FMC Lease - Wendy B
I feel like I’m back with family at Greenwood Ford Lincoln, special thanks to Bob Barnard, Glenn Clark and Danny Renshaw for another great Ford Explorer.
WOW what a deal !!!!! Great salesman Jason Parsons - Angie1971
Great people !!!! Would highly recommend this business to everyone in need of a Ford !!!!! Or any car/truck !!! Ask for Chris or Jason they will take great care of you
great experience - rickyticky
we had our ford flex serviced here on fri. 7-14 -17 . barry , the service manager . promptly serviced the vehicle reported a problem with the in cabin air filter and replaced it . what we found most gratifying was that salesman , ryan parker , re-programmed [w/o charge ] our recently purchased cell fones to the vehicle , even though we did not purchase the vehicle from parker ford . we intend to have our vehicle serviced at parker from now on . thanx to all for a great experience
Service - Ottblover
Major engine work. Willing to work with my budget. Listened with concerns. Waited on me for when I could get funds available. Kept me informed throughout.
Should have stayed in the old building! - Wesley78
I have been taking my truck to Swope Ford Service since I bought it at this dealership. For the first 6 years they were setup at a separate truck only shop down the street from the actual dealership. I could get the WORKS done in 40 minutes or less and repairs were also done in a timely manner. No complaints there. Now that service has moved to the dealership, expect to be there all day. I just waited an hour to find out my truck was not even taken back yet. Why make an appointment and tell them you are waiting if there is no hurry to get you in. Looking in the shop they were not very busy today and lots of open bays. It has been this way since the truck service moved and this might be the last time I get my truck serviced there. After years of the dealership servicing my truck all I want is the same level of service which includes timely service.
Honest - LexAudiTT
This dealership was a joy to work with; especially, Jen and David? (Sales Manager). They were open, helpful, not pushy, honest. At no time did I feel I was being "sold" or "pushed" into a deal. I really appreciate their style, integrity and honesty. I would recommend this dealership to anyone without hesitation.
Surprise - Sharon
I am very happy with my new 2017 Fusion didn't think it was possible but Jessie Lancaster worked hard for me to get this car.I someone thinks they can't purchase a new car call Jessie Lancaster he can and will make it happen if it is within his power .
Lemon Car - ann1956
DATE: September 24.2017
Conway Heaton, Inc.
RE: 2005 Chevy Trailblazer 4D Utility
On February 18, 2016 I purchased from your dealership the above mentioned vehicle for the purchase price of $4200, minus $500 down, plus fees and taxes. The car was financed for 42 months bringing the total amount due for the car to $6876.02. The odometer reading on the vehicle was 194,746 miles. Before agreeing to the purchase of the vehicle I was told by the person who sold me the car (Terry Cruse, who I believe is no longer with the company) that he would have the mechanics at Conway thoroughly check the car out, engine and all, to make sure that it was in good condition and reliable. After being informed that it was in good shape and would be a good vehicle to get me back and forth to work I agreed to purchase the vehicle.
Several months after having purchased the car I had to have the water pump replaced along with the serpentine belt. When I informed Mr. Cruse of this he said that it was a used car and that there would be some repairs. Then in December, 2016 the tension pulley and/or belt tensioner had to be replaced too. The car was always serviced every three months to make sure the oil, filter, and fluids were checked and changed.
In June 2017, I noticed that the car was starting to hesitate, or lack power, so I took it to American Tire to have new spark plugs installed and to find out why it was making a knocking sound. I was told that along with needing new spark plugs, the OLBR water inlet and camshaft actuator had to be replaced too. This ended up costing me $592.16 and it was still making the knocking sound. The mechanic informed me that the car was getting ready to throw a rod and that the motor had to be replaced.
For five (5) weeks I was without a car and had to find a way to get back and forth to work and get the motor replaced. When the mechanic removed the motor from the car to put the new rebuilt motor in, I was told that it was not the original motor that came with the vehicle, but instead it was a motor from Pull-A-Part. I was not informed of this information when I purchased the vehicle from Conway Heaton. The cost of replacing the motor and labor came to $1876.00. Then after having the motor replaced, the transmission started acting up and it too had to be replaced costing $972.00 plus the cost of having the car towed back to the mechanic in Louisville. Each time I had one repair made something else came up needing to be done: the vapor canister purge solenoid had to be replaced costing $274.03 and the starter had to be replaced along with securing the front bumper as it was about to fall off for a cost of $411.02.
All in all, with receipts of the repairs made, I have put almost $4200 in trying to fix this vehicle and am anxious each time I drive it for fear that something is going to happen and I will be left stranded somewhere especially since I work 2nd shift and it is late when I get home at night.
I basically live from pay check to pay check and have worked hard to pay the car off in March of this year. I have only had this car for eighteen (18) months.
In consulting with an attorney regarding all the issues that have come up with this car in the past few months I would have to come up with money which I don’t have to do the research on the car . I have enclosed pictures of the motor that was taken out which showed that it was from Pull-A-Part and of the transmission where it was falling in pieces.
I don’t know what good will come from writing this letter except to let me vent my frustrations over having purchased what I consider to be a “lemon” or, maybe be of help to someone else and to send a copy to Consumer Affairs. As I stated above, I live from pay check to pay check and work to save up money to try and get ahead only to feel like I’m right back where I started. If I trade the car in I won’t come close to getting the $4200 that I have put into it these past few months and still have other issues to deal with on the car while feeling stressed and anxious.
Great experiance - Joshua Matta
Mike george is the man will do whatever to get the car you want and to make the experiance great ive bought from here before and had good experiances but working with mike set the bar higher i dont think anyone is as good a salesman as him
New SUV - Colonel
No pressure from sales staff!!! Great selection of vehicles. Place was clean and organized, staff were very friendly. Free oil change and tire rotation was included. Tim Wells was as professional as they come!!!
Excellent Service Experience - f150-1
I recently had Stuart Powell Ford-Lincoln change the oil and rotate the tires on my 2015 F150 Ford. The service staff were very professional and all work was performed in a timely and professional manner. Great work job everyone!
Champion Ford Lincoln Mazda