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Excellent to work with. A very easy transaction. Would... - Steve
Excellent to work with. A very easy transaction. Would highly recommend them to others. Sales person was pleasant and courteous. I was in and out in no time.
great place to do business they always take good care of... - mccollam 24
great place to do business they always take good care of my vehicles great place to do business ron taber always treats me fairly thanks
I always enjoy dealing with Jack Kain Ford. Pat Kain is... - Chas.mckenna
I always enjoy dealing with Jack Kain Ford. Pat Kain is professional and very accommodating to the needs of the customer. I highly recommend Kains.
Ms. Carroll was an excellent sales rep. Stayed well after... - Transydad
Ms. Carroll was an excellent sales rep. Stayed well after closing time to make sure I had everything I needed to head home. The purchase process was pleasant. Rating Would be 5 stars except it took staff and hour and a half before someone (Ms.Carroll) asked me if I needed any assistance. This was my first purchase from Paul Miller Ford and it was a good one. I believe they made me a good deal on the Ford Escape I purchased. I highly recommend Paul Miller to anyone looking for a new vehicle. I have pretty much been a Toyota person for the last 20 years. Time will tell if a Ford can match Toyota from a quality/reliability standpoint. I sure hope so as I really like the 2019 Escape I purchased and I have owned several Ford vehicles in my lifetime and all were good products.
I told Karen what I wanted... and it was found for me!!!... - Ckhknight
I told Karen what I wanted... and it was found for me!!! No pressure.... so satisfied with Byerly!!! We will be returning for maintenance also!
Just had a great experience with Tri County Ford! Scott... - vhwood
Just had a great experience with Tri County Ford! Scott Hefferman was our salesman. He was knowledgeable, courteous, and personable. His honesty was refreshing. The whole process went smoothly and at no time was any pressure placed on us. Even though we live 40 miles away, I will most likely visit them again for future car needs.
Had appointment and I was taken on time! No waiting! Very... - Violet Joppeck
Had appointment and I was taken on time! No waiting! Very nice friendly service. Able to answer questions. Also very nice waiting area! Would recommend to others!
Outstanding buying experience! This was my second... - LARRY
Outstanding buying experience! This was my second purchase of a vehicle from Parker Ford and I rate my experiences both times as excellent. I will return.
EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT
THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .
First time getting my 2019 Ranger serviced and chose Bill... - blukee
First time getting my 2019 Ranger serviced and chose Bill Collins, friendly and courteous service department. Wasn't sure how it all worked by dropping off vehicle, Joe took his time and explained everything so the next time I bring in my Ford it will be easier.
Ross Schambon/Dan Franklin Great to work with on GT350R - Storm
I worked with Ross Schambon directly and Dan Franklin indirectly to buy a GT350R out of state. Ross was very responsive, likeable, timely and willing to communicate meaningfully via email and text. Unlike some dealerships I had to opt out of communications from, Ross was succinct and to the point. I did not get passed around to numerous sales people who never responded to direct questions and offers. I appreciated that. I also got what I think is a very good deal on the highly sought after GT350R. While some dealers act like these cars are worth a 10-20k markup, this dealership and Dan were realistic. Look Ross up if you want a pleasant buying experience.
I pass up several other Ford dealers on my way to... - KLF
I pass up several other Ford dealers on my way to All-State Ford. The service is always good and the people are friendly and helpful.
Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie
Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt
Service Department - #1Makenna
Service department is always friendly, courteous and very efficient and informative on post service and willing to assist your for your convenience. HAVE RECEIVED GREAT SERVICE!
The sales lady, Mary Duncan, and finance gentleman, David... - Quincey2189
The sales lady, Mary Duncan, and finance gentleman, David Gambrel, made this experience the best I have ever had purchasing a vehicle. The two were friendly, helpful and answered all questions I had. I had been through a bad experience at another car dealership and was nervous about coming to another but Ms. Duncan was so friendly, making the entire experience calm and rewarding. Both were exceptional with assisting my father who is disabled from a stroke and the reason for the purchase. They treated myself and my parents with the upmost respect. I will defiantly refer others to this dealership and ask for these two individuals!! I love my New 2021 Ford Explorer....Thank you to the best experience.
Great dealership! Bought a car from Trey that ended up... - Shelby.murray3
Great dealership! Bought a car from Trey that ended up not having heat in it, fixed it for free and put me in a car while they fixed it! Bought as is and they definitely didn’t have to do this for me! If you’re looking for a car ask for Trey smith !:)
Barry was awesome. Called him with specifics at 1pm on a... - foxie95
Barry was awesome. Called him with specifics at 1pm on a Friday and walked out with a new truck at 4pm. He made it very quick and easy.
Will do everything possible to resolve your problem.... - markettabrock
Will do everything possible to resolve your problem. Return calls in a timely manner. Normally a short line yo drop off or pick up your vehicle.
Great customer service and buying experience - Avee
Great customer service from Audrey, Sarah, manager Andrew, and finance support from Brian. Never felt pressured and from beginning to end it was great. Thankful and would definitely recommend this dealership and the people.
Had a great experience at Paul Miller Ford. First of... - Greg S.
Had a great experience at Paul Miller Ford. First of all, Beal Murphy sales representative was kind and knowledgeable. Second, Derek Scroggins Sales Director and J.P. Miller Sales Manager, worked wonders to make my trade in and new F150 purchase a reality. Thirdly Ken Cusic Business manager did an amazing job getting me a 7 year extended warranty.
I will certainly do business here again!
Easy to schedule service upfront and will answer your... - bry6140
Easy to schedule service upfront and will answer your questions best of their knowledge or find the answer for you.
And wont do the work until they get your ok. Which is a huge plus.
Incompetent - PElliott
So Ford Motor Company, as a company, is terrible. Franklin Ford in London, KY is an absolute joke. A while ago I posted pictures of the factory scissor jack that came with our Explorer. It bent in half when used, shot out from under the car, causing damage to the car. Broken jack, damaged car. Calling Ford customer service results in them saying they basically want nothing to do with it and said take it to the dealer and tell a manager. Chase, the general manager at Franklin Ford in London tried to not only get the jack away from us, and I’m sure it would have disappeared, but he was annoyed and obviously did not want to deal with it. He didn’t understand why Ford would tell us to come to them. Chase takes pictures and says he will work on it. Even gives me his cell phone number. Lot of good that did, he refused to answer or respond to texts. I eventually had to stand in their showroom and say I wasn’t leaving until he came out. He handed me off to the service manager who told me I had to call Ford again on my own to see if I could start a claim on my own and get him a case number. So after arguing with Ford again, with another person who barely speaks English, I finally get a case number. I have to give that to the service manager too. There is a pattern of me doing a lot and these people not really lifting a finger to help. I’m beginning to wonder why they are even there. I keep contacting the service manager and get nothing. He keeps saying Ford is basically sitting on it. He finally tells me if I want answers I should call Ford again. I call Ford’s customer service line, same one I used to get the claim number. They repeatedly told me they could not give me any information, refused to give me the contact info of the department they said made the decision on the claim, and repeatedly said they could not give me any timeframe for a decision to be made. I told them how disgusted I am with the whole process and they kept saying I could only contact the dealership. I reminded them the dealership was useless and kept telling me to contact them. They said they couldn’t help me with that because dealerships are independently owned. They said the most I could do was give negative feedback and they would make a note of it. No help. No one on either side cares. I’ve run myself ragged trying to jump through hoops they keep putting in front of me, and all they will do is knock me back and forth like a ping pong ball while they sit on the issue.
My daughter took her car to madison county ford on... - kkentuckywildcats1970
My daughter took her car to madison county ford on thursday on an appt @9 am and as of monday they still didnt have it fixed they said they still dinr know wgsts wrong with it and charged ovet 600 dollors and still say its an electric problem the sevice manager sherry was so rude and she never calls you back and says that we have called her every 2 hours and we didnt she never gave us an update and she tginks she know it all and will i never ever take my vehicle back again and get charged for work that tgey coulnt figure out and they call them top mechanics really ! This company is a rip off and its a shame that they rip people off and as far as sherry she mist be a loney woman to take rude to pwople like thst when u are just asking for an update and she has to have an attitude quit acting childish
After a lengthy negotiation, I got a deal I could live... - cmwells
After a lengthy negotiation, I got a deal I could live with. Thank you for your patience. Love my new 2019 Ford Ranger crewcab 4x4.
Buy your Ford here - Toadallyfroggy1
Jorge and the O’Brien team are great folks to buy from! Had to go back for a defective USB port but they got me fixed up and able to sync my device to my new car. Thank you guys so much!
I purchased a new truck 5 days ago in Indiana where I... - Goldsmithjoe79
I purchased a new truck 5 days ago in Indiana where I live. I was in Lexington visiting my mother and the battery charging system failed.
I drove straight to this dealership. Service dept was closed. I’m stuck here until Monday, I understand that but I still need help.
I was told I should of bought the truck from them and I should take it to Autozone to see if they could fix it.
Worst customer service ever!!!
Go somewhere else and spend your hard earned money.
I wished I lived here so I could deter any locals from buying a new vehicle from this dealer.
I went through a tough transition after a car wreck and... - dtcarr9
I went through a tough transition after a car wreck and desperately needed a car. Chuck, Brandy, and John really worked with me and got me into a car with a really low down payment and got me into a 2013 Chevy Malibu. Great people!
Thanks for Everything from my salesman DJ to the Finance... - wendydunn917
Thanks for Everything from my salesman DJ to the Finance Dept. 👍Guys for making this experience a Great One, just like you have in the past !!! Happy with The New Ride 🤗
Firmware upgrade - Elmer Fudd
Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh....
DO NOT USE THESE GUYS. They're either incompetent, or don't care.
Well first of all my daughter18yrs old went to them with... - tracy13
Well first of all my daughter18yrs old went to them with cash money. They try and try to get her to buy a car out of her price range. Finally after 6 hrs we come to a conclusion of sale and still bought a car from them way over booking price and discover on the way home that the car has no heat, check engine light comes on and after getting the car home discover its leaking oil. So she takes the car back up there. After a week still waiting on parts is their excuse when o'Reilly's or autozone can get them same day. It wouldnt be so bad but they are rude as xxxx to me and its obvious they dont care about how this is making my daughter feel. Never will recommend or be back to Gillie Hyde. Get your xxxx together and treat people with respect!!!