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Honest guy - Bristol Squad 2019
Roger helped us out on our way to Bristol when our truck broke down. He was very honest with us when we told him the vehicle we wanted to look at. After a very long stressful day we were back on the road to the race. Thank you Roger for all of your help! You have no idea how much we appreciated your honesty since we were from out state.
Top Reviewed Specialists At This Dealership
Used Car Sales Consultant
New Vehicle Sales
Ford Explorer service - Hot Rod Mustang
Great service. I made an appointment and they took me on time. I hardly had time to look around before my car was ready. Very friendly staff. They will even give you a hug!!!!
Fair and Honest - Carreview
I was pleased with the honestly and fairness provided by the sales service team at Cumberland Ford. I would recommend Cumberland Ford for any vehicle purchase.
Ross Schambon/Dan Franklin Great to work with on GT350R - Storm
I worked with Ross Schambon directly and Dan Franklin indirectly to buy a GT350R out of state. Ross was very responsive, likeable, timely and willing to communicate meaningfully via email and text. Unlike some dealerships I had to opt out of communications from, Ross was succinct and to the point. I did not get passed around to numerous sales people who never responded to direct questions and offers. I appreciated that. I also got what I think is a very good deal on the highly sought after GT350R. While some dealers act like these cars are worth a 10-20k markup, this dealership and Dan were realistic. Look Ross up if you want a pleasant buying experience.
John Cain - Coach
Great service on all phases of the purchase from Dutch’s family of dealerships. Have purchased multiple vehicles at Ditch’s Will buy there again.
The best experience with a dealership ever!!!!!! - ChuckandJudi
This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!
Great experience! - alfredo
+Wonderful place to do business! All people there are VERY helpful and willing to do all they can to help you in anyway!! Service is outstanding! Great selection of cars and great service garage. I highly recommend this dealership!
Amazing help and customer service - Elvira123
Berry Wilson helped me and my mom with buying a great car we seen on their website today. He was very friendly and didn’t waste any time! We were treated very well and we'll happily be getting that same car very soon!
Great - Deseandre8
Me.Clyde was a great help wanted to make sure I got more info about what I was buying how to do so Great guy.
Service Department - #1Makenna
Service department is always friendly, courteous and very efficient and informative on post service and willing to assist your for your convenience. HAVE RECEIVED GREAT SERVICE!
Great - Reynolds 2828
Nikki Bartley went above and beyond her duties to make sure we were satisfied. We couldn’t be more pleased with our purchase and our experience with Tim Short
Great car buying experience! - Traci T
I was totally impressed with John Phillips @ Byerly Ford. He was very professional & knowledgeable, explaining everything in detail. John was never pushy and he patiently answered all of my questions making me feel very at ease and well taken care of. I truly enjoyed my experience with this purchase. Thank you so much. I love my Escape especially all the bells & whistles!
Great service - ckking4
I keep coming back because I always get great service. I highly recommend champion Ford Quick lane service. The employees are always friendly and do a great job.
EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT
THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .
Great Service from Michael! - Lag091909
Michael was so professional and helpful. I will definitely recommend any friends or family who are looking to buy a new car to him! He made the whole process super easy and was so kind!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Bradd Gray sold me my new SUV -- premier experience! - Berner Mom
Bradd Gray answered the phone when I told him that I was looking for a specific vehicle that was on Jack Kain Ford's website. He confirmed the car was available and when I arrived to look at it, he had it pulled in front of the dealership with a sign that said Welcome Anne -- he even spelled my name correctly. Oh, and prior to getting there, he sent me a video where he showed me the vehicle and all of it's features.
Was THE BEST sales experience I've ever had and I've purchased a lot of cars. Everyone at the dealership introduced themselves and welcomed me to the Jack Kain Ford family.
Thank you to everyone and especially Bradd Gray.
Great service and friendly attitude! - GlendaCarner
Have been looking for a used Subaru and I found it at Paducah Ford. The Salesperson Judi Hughes made the purchase pain free. Judi was very friendly and attentive, Jeremy helped me through the insurance process and Tommy made the financial part go smoothly. I left there feeling like I had made new friends. Thank you all.
Car Lease - Susie
I walked into the dealership and met Colin Butterfield and told him what I wanted and he found my car on the lot within the hour and I leased it. In the past I have been at the dealership 5-6hrs. this experience was wonderful!
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
great experience - GregC
I have been looking for a Ford Escape 2018 or 2019. I expressed interest on their website and was contacted by Steve Kramer. We at first communicated through email until I felt like they would find what I was looking for. Steve was really good at finding me exactly what I had asked for. He was not pushy but very helpful. Through this whole process Steve did a great job as well as the staff at Airport Ford.
Best guys ever!!! - Sheila&Ray
We just bought our 2nd vehicle from David Gambrel and Adam Roark at Alton Blakley and couldn’t be happier! This time we got a new Ranger, and everything about the experience from start to finish was easy, smooth and no hassle! If you or anyone you know need a new Ford, go see David Gambrel and Adam Roark at Alton Blakley Ford in Somerset Kentucky! We are loyal customers for life because of these two great men!
Return customer and still happy - Rusty
On a very rainy unpleasant day I had a very pleasant experience at Madison County Ford. My initial contact was with Kevin the day before and he started the search for my wants and needs. I came in as promised the next day and was reacquainted with Randy who the took over the process. The car I traded had been sold to me by Randy several years ago. Turns out they had a very acceptable Expedition, my third, on the lot.we began the purchase process reached an agreement. I drove away in my new car. The process was seamless thanks to the knowledge and expertise of Randy and Kevin as well as the finance gentleman. Give them a try and keep the business at home in Madison County.
Low effort repair - TownAndCountryFordSucks
Went to get the inner fenderwell cover replaced and a suspension noise issue fixed on my Taurus and they DRILLED A HOLE into my bumper and secured the new part with a ZIP TIE as well as not fix the noise issue. This dealership will NOT treat you as a valued customer, they simply want your money and do WORSE than the bare minimum
UPDATE: The zip tie fix they applied to the bumper has failed and now the bottom part of the bumper is just hanging there now. They have done nothing to try and resolve the issue they created
The works and battery replacement - Lisa
Quick Lane at Glenn Ford took care of my needs promptly. I came in with a car that wouldn't start and had to be jumped and left with a car that purred like a kitten! The staff was very professional, listened to my description of the problem, fixed it, and sent me on my way in a reasonable amount of time. Great job, excellent service!
Happiness is a new Lincoln and Ford - Carolf89
Thank you to Steve Whittaker and the rest of the gentlemen for making the purchase of our new Lincoln and Ford autos a smooth experience. We appreciated your time and knowledge with helping us choose our new cars. Very nice experience.
Didn’t care about our safety - Laguerr13
We went to get a car from their used car lot, we’d been told to go to Gillie because our credit is bad and they work with people, our salesman was Jason Wise, we settled on a used 2016 Dodge Journey, having driven another Journey my mistake was not test driving this car, when I got on the highway after I hit 50mph the car was very shaky and the vibration was so bad I couldn’t hear anything and my ears were ringing, since I bought the car “as is” I told my salesman I would take it to Walmart to see what they could do, on the next day I took it to get a balance and rotation and the mechanic immediately called me over and said the car was hazardous, the right front tire was bald and both were in need of replacement, what made me sad is that we ended up in Bowling Green after hurricane Harvey and losing everything, I really trusted in them, my fault was not test driving the car their part was decieveing me by saying ithat had undergone an “extensive inspection” moreso however is the anger I feel that I raise 4 children on my own since my wife works on the road and 2 of them are special needs, they were in the car with me, I bought the car Monday August 20, 2018, called the dealership that evening, within 3 hours of purchase, took it to Walmart on August 21, and called my salesman and all I got again was how much money they’d lost on this deal, nevermind my kids safety,it’s now Thursday August 23 and I’m still waiting for a phone call, I don’t want to give up the vehicle or get an attorney I just want it fixed or told why an inspection wouldn’t of picked up on a more than obvious problem and one so dangerous, for now we’re out $7000 down and th car is parked and as the salesman told me if I brought it back I’d have “ bad credit” , I’m from Texas and I’m 54 and I remember a time when people would make deals and keep them on a handshake, I accept I’m stuck with the car, I’ll never accept my family was put in danger and we could have been hurt or worse.....
be careful - usedcars
I would be very careful before buying a used car. looked at one recently and had painted over a rust spot. didn't notice until i had looked very carefully. they are happy to give you a carfax showing no accidents, but failed to mention painting over a rust spot. only noticed after seeing a bit of overspray inside the wheel well.
feels like home - 50 years of fords
friendly and helpful staff, management, sales, parts and service. greeted cheerfully every visit. no pushiness or negligence. willing to help even when there was no profit to be made.
Mike Castrucci Ford Lincoln of Alexandria