First time buyer - great experience - rirvin
This was my first time buying a car from a dealership, and I could not have been more pleased. I'll definitely recommend it to friends and family!
Top Reviewed Specialists At This Dealership
Willing to work with you - mabney55
We did most of the work on my deal online and over the phone which was great since time was the important aspect to me.
Outstanding Customer Service - Joe-From-KY
We worked with Mike Routt at Castrucci Ford in Alexandria, and we couldn't be more pleased with Mike's customer service. He is a no BS straight forward salesman who really paid attention to our needs. He was able to provide several options and routes with our given price range and the type of vehicle we were looking for. He clearly explained every detail to us and was happy to answer any and all questions. Unless I win the lottery and can buy a Ferrari, I won't buy a car anywhere else than Castrucci.
Friendly and courteous. Expedited purchase professionally. - Luvenia Jackson
This location has been used for prior purchase, routine tire rotation, oil changes and minor repairs. Truly satisfied with atmosphere, patience and care received. A+
great service - msredford
chaz was awesome! he was so helpful in helping me find a car that i could afford and was great at answering all my questions. thank you sooo much for taking the time.
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Great to work with - dick
I just purchased a near new 2017 Buick Lacrosse from this dealership and they were very easy to work with made buying a new car a great experience. Highly recommended
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
Great experience - ll.jones2016
our sale person answered every question we threw at him..down to the smallest detail, made us feel very welcome and at ease...got the car we wanted and had fun.
Outstanding service - jacobhruby1
We searched for a used car on auto trader and found one we really liked at James Collins Ford. I sent a email off to them inquiring about the auto we were interested in. Lou from James Collins called me within hours of my email. We made a deal on the auto over the phone and set up a time to come and see the car and to make the purchase. Lou did a great job having everything ready go from having the car in tip top shape to having all the paperwork completed and ready to go. We spent less than a hour at the dealership test driving the car, having them inspect our trade in and signing the loan documents. If you want someone to take care of all your auto needs i would call Lou at James Collins Ford.
Bought two vechicals - amyandlogan
last week my wife and I purchased two vehicles (2018 Escape and a 2004 F-150) from Paducah Ford. Our sales person was Greg Blewett (no immediate relation). We had a wonderful experience. Greg kept us posted on the entire process before, during, and after the sale. We do not buy cars frequently. However, and next time we look for a new vehicle, we will start with Paducah Ford because we received top dollar for our trade-ins and a great deal on the purchase price.
Unforgettable! - bob1951
My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff was determined to make my experience and satisfaction priority ONE.
Brittney, a service representative insured that everything I needed was taken care of, during this stressful time. She is an great asset to the Paul Miller group!!!
A big whopping THANK YOU to everyone that made this a memorable experience.
Great buying experience - Trish
I had an quick & easy, no hassle experience at Tim Short Honda. I picked my car out late Tuesday evening and picked my car up after work on Wednesday. Vanessa was my salesperson and she made the experience fun - not stressful.
Commercial Purchase and Trade-in - osborned
Jodie Ritchie (Byerly Ford and Nissan) was a tremendous help in navigating a complex commercial purchase that included a trade-in vehicle prior to year-end.
Awesome service and overall experience! - Will9964
I was pleasantly surprised at how easy and fast the car buying experience was at Champion. Our salesman, Andrew Davis found us exactly what we were looking for almost as soon as we walked into the lot. The whole dealership from the top down is amazing. I see myself coming back to Champion for all of my future vehicle purchases.
Brian Roe-Awesome Salesman!!! - Barbara A Barrett
Brian Roe did such a wonderful job and worked very hard getting us a GMC Acadia that we wanted! We Love it! Brian is such a wonderful person and so kind and considerate! Always asking us if we needed anything and making sure we were okay. We were blessed to have Brian as our salesman! I would recommmend Brian highly at Alton Blakely Ford if you are looking for a good salesman!
Donald & Barbara Barrett
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
Misdiagnosed vehicle problems, electrical and CEL - F350 driver
I took my 2006 F360 in to Jack Kain Ford of Versailles, KY on 2 August, 2017 for a CEL (check engine light), while there I asked them to check charging system as it had failed to start on several occasions, requiring a jump and battery charging prior to starting. CEL light was diagnosed as "underboost" remedy was new turbocharger ($1,932.28).
Charging system was diagnosed as bad alternator, stated that alternator output was low, and was only charging at 13.0 volts. I asked them how they tested, and what the amperage output was on the alternator. They stated that they didn't have the equipment to check amperage output. They stated they stuck a plug in the cigarette lighter with engine running and voltage was only 13.7 volts. (paperwork states 13.0 volts). They said 13.7 volts was low and they "like to see" 14 volts plus. I asked them what the acceptable voltage was, they repeated that they "liked to see over 14 volts." I asked them what the book stated acceptable voltage was. After much grumbling, they checked and found that the alternator output (13.7 volts) was within acceptable limits, but int their experience, it was the alternator ($534.60). Labor to replace alternator was 1.5 hours (ninety minutes). Total estimate for repairs was over $3,000.00. I paid $252.94 for diagnostics.
I am an FAA Certified Aircraft Mechanic. I took the truck to the dealer because I didn't have the reader to read the CEL. The charging system check was casually mentioned as an afterthought. I didn't realize they were going to charge me $125.00 to stick a voltage reader into the cig lighter outlet. They stated that they didn't actually remove the battery leads when "checking" the batteries, but checked each one with a "tester". They couldn't tell me what the "test" entailed or what type of "tester" was used.
I declined their nice offer of $3,000+ of repairs.
I took the truck to Advance Auto Parts in Lawrenceburg, KY. In the parking lot, I removed the alternator (three bolts, and one electrical plug. Pull belt, set retainer clip to keep tensioner held back, total of about 4 minutes, went into store, Alternator tested just fine. I replaced the alternator (total time to remove and replace was less than 10 minutes, yet Jack Kain wanted 90 minutes of paid time for job. I went home, removed all battery terminals from BOTH batteries, charged both batteries overnight, load tested both batteries in morning with a load tester (also inspected all terminals, connections at battery ground to chassis, etc. All okay. Driver's side battery tested at 13,4 static, 12.7 volts with load. Passenger side battery tested at 13,3 v 8.5 volts with load. I repeated the charging/testing of the "bad" battery once again to verify that the battery had failed. It tested bad once more. I replace both batteries as they were 3 years old and the problem has been corrected.
Looked over turbo and found a loose clamp. Tightened it, reset CEL light, and problem has not recurred.
Summary: One of two conclusions appear to be possible:
Conclusion # 1: Jack Kain service department does not appear to have the knowledge, expertise, or tools to correctly diagnose electrical or engine problems. They do not know, or didn’t care enough to correctly test/diagnose an electrical/charging system problem and a CEL indication.
Conclusion # 2: Jack Kain service department DOES have the knowledge to correctly diagnose problems, yet chooses to report “inspection results” which will produce greatly inflated profits. Once the alternator had been replaced for $534.60, I suspect that further inspection would have “discovered” that one of the batteries had failed. With respect to the “failed turbocharger” the loose clamp would have been corrected with installation of a new turbocharger.
You can decide which of the above you feel is correct.
Final conclusion: I would not let Jack Kain Ford service my push lawn mower.
Well done! And more. - MKZladydriver
Brought my MKZ in for the first service since purchase to be done, and everything was checked from roof to tires, bumper to bumper! Everyone I saw at the dealship was friendly and courteous just as before. In addition, I was told that any Lincoln bought from Crossroads was offered a free wash and vacuum every time! What a nice surprise! I had wished I had time to get it cleaned before I brought it! I drove home once again thrilled with my purchase and with CROSSROADS FORD LINCOLN.
Great - Sherry Gordon
Best truck buying experience I've ever had. I felt like David catered to my every need and just made everything easy. I will recommend Parker Ford to anyone looking for a vehicle.
Service - Ottblover
Major engine work. Willing to work with my budget. Listened with concerns. Waited on me for when I could get funds available. Kept me informed throughout.
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
Underqualified Service Technicians - CassRN01
Purchased a 2016 F-250 SD Platinum. Have had multiple issues with the vehicle since purchase and each time I have either had to take it back in or take it somewhere else to get a second opinion. Took it in for routine oil change a couple of weeks ago, prior to this visit a "check coolant additive" light appeared and I notified the dealership of this. This is twice that I have had this message. Not once has anyone put the truck through diagnostics. Just added coolant, cleared the code and sent me on my way. My vehicle is now sitting on top of a roll back being taken to a different dealership for a busted hose! No warning lights whatsoever to indicate a problem. But has never been looked at for a possible leak either. All I was told was "they'll do that from time to time" in reference to the "check coolant additive" indicator.
Kevin Collins and his team did a great job for me. - Gary H. Morris
I just bought a new 2017 Explorer. My sales team had to search other dealers since I was very specific in which colors and accessories I wanted. They found mine quickly and made arrangements for it to be delivered to Bill Collins Ford where I took ownership. I also got top dollar for my trade. They are a great group of people to work with and I look forward to a long and rewarding relationship. Great going guys!
Honest - LexAudiTT
This dealership was a joy to work with; especially, Jen and David? (Sales Manager). They were open, helpful, not pushy, honest. At no time did I feel I was being "sold" or "pushed" into a deal. I really appreciate their style, integrity and honesty. I would recommend this dealership to anyone without hesitation.
Communications just stopped, unprofessional Sales Manager - Mike Hockensmith
I made a cash offer to Don Franklin Ford of London for a new 2018 Ford F150 loaded King Ranch model. I received an e-mail from sales manager Chase Thompson stating he was interested in my offer. I called back only to find his voicemail was full. I sent an e-mail will my cell phone number but never received a call back. I finally was able to speak to Chase when he finally answered his cell phone and after some discussion he told me he would accept my offer. I asked him to put the numbers in writing and to send me some pictures of the actual truck as only stock photos were on the webpage. After some delay and sending a reminder text message, I finally received the written purchase offer and pictures via text and e-mail but was out of the country at the time without phone access. The purchase agreement I received was one thousand dollars higher than the offer I had made. In addition, Chase added a $595 unreasonable document fee to the deal. Since I was out of the country, I responded via e-mail explaining the discrepancies and making it clear what I was willing to pay. I never received any correspondence back at all. I even e-mailed both Chase and Barbara several times asking if they planned to respond to my e-mail and they didn't even have the professional courtesy to reply. This is despite sending me automated generic customer service e-mails asking if I needed anything. I ended up missing out on another deal while wasting time with this dealer. I hope others can learn from my experience, avoid this dealer at all costs if you value your time and money. I now consider myself lucky to learn how they do business BEFORE I dropped $60K+ on a new truck with them.
Could Care Less after they Get Paid - Kenny S
I helped someone buy a new vehicle from them. He wanted a hitch, but they couldn't find a vehicle with one, so they agreed that they would pay a garage to install it. The buyer told them that he would wait a few days for them to get the hitch installed. He picked up the SUV after everything was done on a Friday, drove it home and while he was learning all of the electronics he couldn't get the remote start to work. He tried everything, read the book several times, but it just wouldn't work. He called them on a Monday morning and it took them till Wednesday to realize that no one from the dealership installed the Dealer Installed Remote Starter. They acted like it wasn't their fault, they kept saying its a Dealer Installed Item. Now he has to take the vehicle back to them and leave it a day to get the Kit installed. We are wondering, what else did they not check before he picked up the vehicle. How can they sell a new vehicle without check that everything works?
Lemon Car - ann1956
DATE: September 24.2017
Conway Heaton, Inc.
RE: 2005 Chevy Trailblazer 4D Utility
On February 18, 2016 I purchased from your dealership the above mentioned vehicle for the purchase price of $4200, minus $500 down, plus fees and taxes. The car was financed for 42 months bringing the total amount due for the car to $6876.02. The odometer reading on the vehicle was 194,746 miles. Before agreeing to the purchase of the vehicle I was told by the person who sold me the car (Terry Cruse, who I believe is no longer with the company) that he would have the mechanics at Conway thoroughly check the car out, engine and all, to make sure that it was in good condition and reliable. After being informed that it was in good shape and would be a good vehicle to get me back and forth to work I agreed to purchase the vehicle.
Several months after having purchased the car I had to have the water pump replaced along with the serpentine belt. When I informed Mr. Cruse of this he said that it was a used car and that there would be some repairs. Then in December, 2016 the tension pulley and/or belt tensioner had to be replaced too. The car was always serviced every three months to make sure the oil, filter, and fluids were checked and changed.
In June 2017, I noticed that the car was starting to hesitate, or lack power, so I took it to American Tire to have new spark plugs installed and to find out why it was making a knocking sound. I was told that along with needing new spark plugs, the OLBR water inlet and camshaft actuator had to be replaced too. This ended up costing me $592.16 and it was still making the knocking sound. The mechanic informed me that the car was getting ready to throw a rod and that the motor had to be replaced.
For five (5) weeks I was without a car and had to find a way to get back and forth to work and get the motor replaced. When the mechanic removed the motor from the car to put the new rebuilt motor in, I was told that it was not the original motor that came with the vehicle, but instead it was a motor from Pull-A-Part. I was not informed of this information when I purchased the vehicle from Conway Heaton. The cost of replacing the motor and labor came to $1876.00. Then after having the motor replaced, the transmission started acting up and it too had to be replaced costing $972.00 plus the cost of having the car towed back to the mechanic in Louisville. Each time I had one repair made something else came up needing to be done: the vapor canister purge solenoid had to be replaced costing $274.03 and the starter had to be replaced along with securing the front bumper as it was about to fall off for a cost of $411.02.
All in all, with receipts of the repairs made, I have put almost $4200 in trying to fix this vehicle and am anxious each time I drive it for fear that something is going to happen and I will be left stranded somewhere especially since I work 2nd shift and it is late when I get home at night.
I basically live from pay check to pay check and have worked hard to pay the car off in March of this year. I have only had this car for eighteen (18) months.
In consulting with an attorney regarding all the issues that have come up with this car in the past few months I would have to come up with money which I don’t have to do the research on the car . I have enclosed pictures of the motor that was taken out which showed that it was from Pull-A-Part and of the transmission where it was falling in pieces.
I don’t know what good will come from writing this letter except to let me vent my frustrations over having purchased what I consider to be a “lemon” or, maybe be of help to someone else and to send a copy to Consumer Affairs. As I stated above, I live from pay check to pay check and work to save up money to try and get ahead only to feel like I’m right back where I started. If I trade the car in I won’t come close to getting the $4200 that I have put into it these past few months and still have other issues to deal with on the car while feeling stressed and anxious.
Excellent - Sonny
The salesman went above and beyond to make sure we was happy and getting the exact escape that we wanted. I would highly recommend them
Excellent Service Experience - f150-1
I recently had Stuart Powell Ford-Lincoln change the oil and rotate the tires on my 2015 F150 Ford. The service staff were very professional and all work was performed in a timely and professional manner. Great work job everyone!