Right car, right price. - Greg
I found a vehicle at this dealership on the internet that I was interested in. I had spoken with other sales people and made long drives only to be disappointed with the condition of the vehicle. When I called about this vehicle I spoke with Scott Heffernan and explained what I was looking for and why I was reluctant to make the 70 mi drive based on previous sales people's descriptions. He said that he would inspect the vehicle and take a test drive and give me his honest opinion. He called back to tell me the vehicle was in excellent condition and answered all my questions. Well, we made the drive and the vehicle was exactly as he described. Scott was very nice, honest and easy to deal with (Manny and Harlan also). No pressure and no hassles. We purchased the vehicle and were very pleased with the whole process at Tri-County Ford and would highly recommend this sales person and dealership.
Top Reviewed Specialists At This Dealership
Wally is always great to work with & helpful - paul
The service is good & done in a timely manner & with a smile
Also great job with the Auto Butler service. Thank you all so much.
Mazda & Ford Sales Consultant
Best service center - Mustang Sally
My car was schedule for repair and oil change. It was finished 1 day earlier than expected. They treat me and my mustang like a queen.
New Vehicle Sales
Used Car Sales
No Hassle and No Pressure - Mrx
My wife and I purchased a 2018 Ford Explorer new through Oxmoor Ford , our salesman was Steve Whittaker. The entire buying experience was excellent from start to finish. Steve was extremely professional and courteous throughout the entire process. We made several visits to Oxmoor Ford making numerous test drives and asking a lot of questions. Steve was attentive, knowledgeable and very up front every step of the way. Steve never pressured us to buy and presented the pricing, taxes, license and title costs to my wife and me in writing.
There were no “surprises” or hidden costs added when we signed the purchase documents with Ken Coulson. Ken made the “paperwork” part of the purchase very understandable and handled it efficiently and professionally.
If you are considering a Ford or Lincoln vehicle I highly recommend Steve Whittaker at Oxmoor Ford.
Service Review - Jim V.
I recently had an excellent experience with Quick Lane. I had 40,000 mile service which included an oil change, tire rotation, engine air filter and a new battery. The Service advisor (Steve) was polite, professional and easy to work with. All of these items were completed in roughly one hour while I waited in the lounge. I will definitely come back and I would encourage others to consider them for future service needs.
Sales and Leasing Consultant
Internet Sales Manager
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Lovin' our truck! - Steve&Lynn
Great buying experience at Don Franklin Ford in Columbia. Billy was great to work with...no pressure, knowledgeable, and honored our requests. Highly recommend this dealership to anyone looking for a vehicle!
Steve & Lynn
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
It was a wonderful experience - Angel wing
It was faster then I thought it would be and it was a wonderful experience to pick out a car.over all it was a berry pleasant experience.
Unforgettable! - bob1951
My experience with the entire staff at Paul Miller was totally TREMENDOUS. From the time I entered the service center, I truly felt the entire staff was determined to make my experience and satisfaction priority ONE.
Brittney, a service representative insured that everything I needed was taken care of, during this stressful time. She is an great asset to the Paul Miller group!!!
A big whopping THANK YOU to everyone that made this a memorable experience.
Great buying experience - Trish
I had an quick & easy, no hassle experience at Tim Short Honda. I picked my car out late Tuesday evening and picked my car up after work on Wednesday. Vanessa was my salesperson and she made the experience fun - not stressful.
Very pleased - Happy girl
Karen is very personable and cares about her customers. If you have any questions you can call her anytime.Have recommended her to family and friends.
Fast service - Dafuchs
I was told it would take 45 minuets before I could get an oil change, but I was out of the shop before probably 30 minuets. Awesome!
Easy! - httaylor
We have bought several cars from here and they make buying a car painless. We are and will continue to be repeat customers. Go see Mary for any of your vehicle needs.
Treated like royalty! - NdKt
We have been coming to Bill Collins for 20 years. We recently purchased a 2018 Ecosport.
We rely on them for guidance, to answer any questions, and address any concerns that we might have. We would not even consider buying from another dealership!
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
My First Used Car Purchase Went Great! - Fran Bradshaw
I bought my first used car (preowned) in my life this month from Kain Ford in Versailles, Kentucky. At this stage of my life, purchasing a reliable used car made more financial sense than purchasing another new one. However, I am the worse deal maker in the world and was very leery of paying too much and buying an unsuitable car.
I contacted Kain Ford in Versailles where we had purchased a new vehicle three years ago, and I knew of Mr. Kain’s reputation from his many years in Frankfort.
I went to Kain Ford’s website, located several possible vehicles and completed the very short contact form. Within one business day, I was contacted via email by LuAnn Campbell who answered my numerous questions. She then called me, and we arranged to meet in Versailles at 9:30 AM the next day. Although the website had numerous photos of the car, LuAnn made a video of the car and sent that to me after our phone call. I knew exactly what the car looked like from bumper to bumper and inside and outside before I left home.
We met in Versailles to inspect the car, I drove it around the neighborhood, and we returned to Kain Ford. Two hours later, with no surprises, conditions, price changes, or massive paperwork, I was at home in my driveway in Frankfort with my 2015 Ford Focus.
Mr. Kain, LuAnn Campbell, and Mark Morford, finance officer, made my first used car purchase experience convenient, speedy, and peaceful. LuAnn gave me a printed report on the history of the car and took me on a tour of the facility; Mr. Kain came and thanked me for my business. Since my day of purchase, I have received a card and a phone call checking on my satisfaction with my purchase. I am very satisfied indeed. The car is pleasant to drive and more than meets my needs.
New battery needed and replaced - Lynda Crabtree
Quick service with no appointment. We were glad they were able to get us in quickly. I have nothing else to add, but I needed more words
Great staff - Jason35096360
The Parker ford staff was very helpful with the purchase of my truck. The little things it needed I noticed after the deal was done they took care of I would highly recommend them.
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
Quick and Easy - Matterdaddy
We dealt with Randy Miller at Madison County Ford Lincoln. He was very helpful, personal and just had all around good vibes. He wasnt pushy at all. We were in and out of the dealership and driving our new car home in literally about an hour. We got exactly what we wanted for what we wanted it for. The whole environment at Madison County Ford Lincoln top notch.
Could Care Less after they Get Paid - Kenny S
I helped someone buy a new vehicle from them. He wanted a hitch, but they couldn't find a vehicle with one, so they agreed that they would pay a garage to install it. The buyer told them that he would wait a few days for them to get the hitch installed. He picked up the SUV after everything was done on a Friday, drove it home and while he was learning all of the electronics he couldn't get the remote start to work. He tried everything, read the book several times, but it just wouldn't work. He called them on a Monday morning and it took them till Wednesday to realize that no one from the dealership installed the Dealer Installed Remote Starter. They acted like it wasn't their fault, they kept saying its a Dealer Installed Item. Now he has to take the vehicle back to them and leave it a day to get the Kit installed. We are wondering, what else did they not check before he picked up the vehicle. How can they sell a new vehicle without check that everything works?
Honest - LexAudiTT
This dealership was a joy to work with; especially, Jen and David? (Sales Manager). They were open, helpful, not pushy, honest. At no time did I feel I was being "sold" or "pushed" into a deal. I really appreciate their style, integrity and honesty. I would recommend this dealership to anyone without hesitation.
4 decades of excellence - Janice
I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person in the service department, always giving me good advice and working with me to maintain my car. I really appreciate his work and that of the other helpful people at the dealership.
Happy F250 Owner - Cwaddella
After being struck by a deer in my 2013 F150 SCREW Ecoboost thought it might be a good time to look into a F250 for the added suspension and towing capability. Troy and Tim worked with me to ensure a good price and vehicle the met my requests. I couldn't be happier.
Thank you gentlemen,
Great experience - Ford2
Great place ,second purchase on car,no hassle sales person..would recommend to family and friends..they will also do there best to work with you to get u in a car or truck..
Communications just stopped, unprofessional Sales Manager - Mike Hockensmith
I made a cash offer to Don Franklin Ford of London for a new 2018 Ford F150 loaded King Ranch model. I received an e-mail from sales manager Chase Thompson stating he was interested in my offer. I called back only to find his voicemail was full. I sent an e-mail will my cell phone number but never received a call back. I finally was able to speak to Chase when he finally answered his cell phone and after some discussion he told me he would accept my offer. I asked him to put the numbers in writing and to send me some pictures of the actual truck as only stock photos were on the webpage. After some delay and sending a reminder text message, I finally received the written purchase offer and pictures via text and e-mail but was out of the country at the time without phone access. The purchase agreement I received was one thousand dollars higher than the offer I had made. In addition, Chase added a $595 unreasonable document fee to the deal. Since I was out of the country, I responded via e-mail explaining the discrepancies and making it clear what I was willing to pay. I never received any correspondence back at all. I even e-mailed both Chase and Barbara several times asking if they planned to respond to my e-mail and they didn't even have the professional courtesy to reply. This is despite sending me automated generic customer service e-mails asking if I needed anything. I ended up missing out on another deal while wasting time with this dealer. I hope others can learn from my experience, avoid this dealer at all costs if you value your time and money. I now consider myself lucky to learn how they do business BEFORE I dropped $60K+ on a new truck with them.
Excellent Service Experience - f150-1
I recently had Stuart Powell Ford-Lincoln change the oil and rotate the tires on my 2015 F150 Ford. The service staff were very professional and all work was performed in a timely and professional manner. Great work job everyone!
Great - Explorer2018
This buying process was easy, I couldn’t leave with the new Explorer that evening due to the personnel that handles the paperwork was already gone for the day so John O’Neil delivered it to me the next day along with the paperwork to sign.