Awesome dealership! - Steve S.
Ryan Burton was just fantastic! Easy to communicate with and extremely friendly. Ryan worked hard to get me the best price for our Escape. He was up against many other dealers and was always willing to go the extra mile to make the purchase an enjoyable experience. He is truly an asset to Tri-County Ford. They’re lucky to have him as he represents their dealership at a high level. The overall buying experience was so wonderful without any pressure or stress. Thanks Ryan!
Top Reviewed Specialists At This Dealership
No pressure sales - Cindy123
Car shopping not a fan. Roger made the experience extremely easy got us into awesome truck great price in and out fast. This is my 1st car sales review I highly recommend. Thanks again..
Used Car Sales Consultant
New Vehicle Sales
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Fair and Honest - Carreview
I was pleased with the honestly and fairness provided by the sales service team at Cumberland Ford. I would recommend Cumberland Ford for any vehicle purchase.
Excellent experience - Charlie
I drove from Thomasville GA to Columbia, KY to buy a new truck and received excellent customer service from Don before, during and after the sale. It was well worth the trip and I highly recommend Don Franklin Ford.
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
The best experience with a dealership ever!!!!!! - ChuckandJudi
This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!
A Truly Enjoyable Experience - Little Blue
I’ve been shopping for a car throughout Lexington for several weeks and would venture a guess that I’ve been to just about all of them. At Paul Miller, I received customer service that far exceeds any of the other dealerships I’ve visited in Lexington. Barry Wilson at Paul Miller handled my car buying experience from my first phone call to the minute I drive off the lot. He and the staff at the dealership were professional, courteous, patient, friendly, helpful, and went the extra mile to ensure I was driving off the lot in the vehicle I truly wanted.
I will be recommending Paul Miller Ford and Barry Wilson to anyone I know seeking a car in the Lexington area. The inevitable stress of buying a car was hugely alleviated by the staff’s low pressure to buy and high knowledge of the vehicles I was interested in.
Many thanks to Barry and the staff at Paul Miller. I love my new ride and will think happy thoughts when I remember the buying process!
Great - Reynolds 2828
Nikki Bartley went above and beyond her duties to make sure we were satisfied. We couldn’t be more pleased with our purchase and our experience with Tim Short
Great overall experience with the team - Honda man
Jim did a great job and was very professional. He had us in and out in no time with quality work and great price to match. Definitely will come back.
F150 To Dream For - GEMartn
Basil and Jim kept me in mind and knew what we were looking for and as soon as a match came on the lot we were some of the first to know. Thank you for finding this truck for us, it’ll get put to GOOD use! Blessings...
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Used vehicle purchase - TaylorMade
Don't live in Versailles, but I have bought my last three cars from Kain, and have always received excellent sales service and follow-up.
they honored the price quoted. - robert 3245
I bought the car at the price quoted. the owner and salesman saw that I received all of the rebates and awards on the ford fusion.
The sales person - walkamile365
The sales person, Tim, was extremely nice and helpful. He worked hard to meet our needs. He was friendly and not pushy. If everyone was that nice and helpful, life would be great. It would be great if the local employees could give us, as consumers, a heads up when there might be 0% interest on their vehicles.
Friendly experience - Debbie
We had a very good experience at Paul Miller. We bought a new Ford explore. We’re very excited about our new explore we love it
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
Honest - LexAudiTT
This dealership was a joy to work with; especially, Jen and David? (Sales Manager). They were open, helpful, not pushy, honest. At no time did I feel I was being "sold" or "pushed" into a deal. I really appreciate their style, integrity and honesty. I would recommend this dealership to anyone without hesitation.
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
STX time - Truck Man
I have purchased two vehicles for my salesman, alan. He was very easy to deal with and he helped me to get a new vehicle for less payment. I love my new truck.
Mr Jack - jack
Our car was fixed good and we are ok with it. The young lady that worked with us was very nice and good. Love the work done this time.
unprofessional Sales Manager - ttrtot
the rating i am giving is solely based on the sales manager David Gambrel. Twig our sales representative was very courteous and well mannered, if not for him we would have left the dealership immediately. however the Sales Manager David Gambrel was unprofessional, rude and disrespectful to his sales team while we were there. He yelled and cussed at the sales representative. with several customers in the dealership at the time i found it unprofessional and unbecoming of the manager. I was upset and extremely disappointed with his behavior. not only did he yell and cuss at twig so everyone could hear him we had to witness a salesman being fired while we were there. There are better ways to handle these occasion and to keep them from public view. I would not consider Alton Blakley Ford in my future vehicle buying if this is a representation of their management.
Tricounty and Ryan Burton - Veman7212
Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found more rebates and offerings than where made public to help out with financing. I test drove 3 different tricks before finding tje one thst would benefit my family for years to come. I wouldn't suggest another dealership or sales person Ryan Burton and Tricounty Ford.
Did Good job getting my truck in and out quickly - rcruz709
Took my truck and I miss my appointment for for half hour but they did great job getting my in and out quickly. thank you
07 Ram ; Randy Miller - billturner98
I spoke with Randy Miller about a used 07 Dodge Ram and he made an appointment with me to look at the truck. Randy Miller was nice and helpful the whole experience. I filled the paperwork out and Randy and Theresa Fulton in finance handled the rest. Great deal and great courtesy from the whole staff at Madison County Ford. Thank you, Randy And Theresa for the great service. See Randy for a good deal.
Excellent - SLH
Outstanding Brian wen out of his way to help me he is a kind and inciteful salesman who knows his F - 150 inside and out.
be careful - usedcars
I would be very careful before buying a used car. looked at one recently and had painted over a rust spot. didn't notice until i had looked very carefully. they are happy to give you a carfax showing no accidents, but failed to mention painting over a rust spot. only noticed after seeing a bit of overspray inside the wheel well.
Best car purchase ever - papajim
This was a delight I didn't expect, having dealt with pushy car DEALERS before. My wife and I were helped by Kay Edington. She was more than we expected at knowing her inventory and what vehicle we needed to pull our trailer. She was a delight to work with, I now consider her a friend
4 decades of excellence - Janice
I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person in the service department, always giving me good advice and working with me to maintain my car. I really appreciate his work and that of the other helpful people at the dealership.
Excellent service dept. - Fordfan
Steve at Glen Ford Service goes beyond to make sure my car is serviced appropriately and timely. I bought my Ford Edge from this dealer with the oil change for life program. I’ve had nothing but excellent experiences at this dealer.
Mike Castrucci Ford Lincoln of Alexandria