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Service Department had car six weeks. Only 2 calls... - KD
Service Department had car six weeks. Only 2 calls during. See Google full review. KD
Matt Denzik did a great job and was very helpful and... - kevinpeak
Matt Denzik did a great job and was very helpful and knowledgeable about the vehicle. He was very patient and not trying to just make the sell!
Awful experience! Tried for three days to buy a car and... - craig
Awful experience! Tried for three days to buy a car and then at the end of the last day they told me that they sold it at an auction that morning.Zero integrity zero customer service. Imagine the experience would be different purchasing a new car but I wanna business myself and every customer matters to me, clearly the same is not true of this company
Roger Lyons was one of the most professional, easy to... - klrace
Roger Lyons was one of the most professional, easy to work with salespeople I have dealt with. Quickly answered our questions and made us feel comfortable through the entire process.
I was concerned that the horn on my Nautilus.wasnt... - cheggemeierBeanie
I was concerned that the horn on my Nautilus.wasnt working correctly. I stopped be Parker Ford/Lincoln and assured me that it was.working properly.
Absolutely love this dealership, especially the salesman... - JV
Absolutely love this dealership, especially the salesman we have worked with for years - Ryan. We trust this dealership as well with servicing our vehicles. We drive past several other dealers to get to them and go out of our way. Our last purchase was fast, easy and there's never anything deceptive going on in the numbers.
They do a great job. Went in for oil change and they... - tom
They do a great job. Went in for oil change and they rotated the tires, checked everything on the car. Finished in a timely manner. Very satisfied.
The make and model I wanted was on lot. Quickly allowed... - mruss13
The make and model I wanted was on lot. Quickly allowed test drive. Salesman was knowledgeable. Trade in values were a little low. Dealership well maintained.
The sales and support staff were excellent to work with..... - Mark.kachler
The sales and support staff were excellent to work with.. Josh Williams was extremely helpful with this transaction
All-State Ford service department does an outstanding... - Joseph
All-State Ford service department does an outstanding job for their customers . Their service advisors are second to none. Mine is Rick who treats his customers like they are royalty. They are the best.
The sales lady, Mary Duncan, and finance gentleman, David... - Quincey2189
The sales lady, Mary Duncan, and finance gentleman, David Gambrel, made this experience the best I have ever had purchasing a vehicle. The two were friendly, helpful and answered all questions I had. I had been through a bad experience at another car dealership and was nervous about coming to another but Ms. Duncan was so friendly, making the entire experience calm and rewarding. Both were exceptional with assisting my father who is disabled from a stroke and the reason for the purchase. They treated myself and my parents with the upmost respect. I will defiantly refer others to this dealership and ask for these two individuals!! I love my New 2021 Ford Explorer....Thank you to the best experience.
Got the oil changed in my car yesterday. Good, quick... - Ginniemckenzie
Got the oil changed in my car yesterday. Good, quick service; young man even got me in a day sooner than planned. Appreciate it!!! Thanks Matt
My sales man Tony Wesley took great care of me and... - Rob Vincent
My sales man Tony Wesley took great care of me and handled all my concerns and questions this is fourth purchase from here I will always come back here for my next purchase and Tony for always being so helpful during the purchase and it was twice as fast doing the loan in and out in no time
Outstanding purchasing experience from ordering to... - Ken W
Outstanding purchasing experience from ordering to completing the purchase. Every step was handled smoothly and without any issue.
I cannot comment on the price as I used X-plan pricing on the purchase of a new 2022 F350.
The trade in allowance was higher than expected, even considering the crazy used car market of 2021.
I would highly recommend and they will get my business again.
2003 ram tune up (hemi) only changed eight plugs not all... - Jro
2003 ram tune up (hemi) only changed eight plugs not all 16 Caution and beware of a full scam dealership. Would not recommend this place for any vehicle
I usually hate buying cars but this was a much better... - JohnW
I usually hate buying cars but this was a much better experience. Reese was so easy to work with and everything was straight forward. I will be back.
Over the years we have bought 4 cars from oxmoore ford.... - Barbara
Over the years we have bought 4 cars from oxmoore ford. We have been very pleased with their salesmen and service. This time we had John as our salesman. Don't know his last name but he was extremely helpful and had a cheerful personality. I would ask for him again if I were buying another car.
The people that helped us make a decision and close the... - Bethel
The people that helped us make a decision and close the deal were very polite and helpful.
I am having issues with my 2017 Ford fusion, and... - Gigi.1962.65
I am having issues with my 2017 Ford fusion, and contacted the dealer service department. I was informed that I was looking at 6 to 8 weeks before they could service my vehicle. That’s unacceptable, and informed me that most dealers are experiencing the same time frames. That speaks volumes about the quality of Ford vehicles. Note to self - never buy another Ford!!!
So I purchased a suv from there a few weeks ago. It took... - epictothe4th
So I purchased a suv from there a few weeks ago. It took 3 weeks to get the deal done. I’m out of state so I figured ok. Maybe it’s just because of that. Terrance was kind but was in and out of work due to a family issue so he didn’t reach out much to let me know what was going on. I almost took my $1,500 down payment back then. I should have. I actually asked for it back and it sped up the process. So I’m like ok, we’re back on track. So since I’m out of state, the car was delivered to me and was worked into the financing. The trouble really started when I received the vehicle. So before it got here, Terrance let me know about a couple issues with the car. He mentions a couple dents (which I knew about) and a couple stains and tears. I have 4 kids so that necessarily wasn’t a huge concern. Seat covers right?
Anyways, I get the car and I’m immediately upset. The car barely turned over to drive into my driveway. The interior was disgusting. I mean I’m sure this car was sitting in the lot for at least 6 months and they never even detailed it. There was dirt and old pop dried into the cup holders, old shriveled up fries, and just smelled like someone smoked 2 packs of cigarettes a day in it. Every inch of that car needed to be scrubbed down and it took me and my wife 2 and a half days to do it.
The trunk lifts weren’t functioning so day one I order them. They get delivered in 2 days and I spent 10 minutes in the rain to replace them.
Now on to driving it. The car will start and drive. With some turning over. My guess is the battery which is $170. But it’s a matter of time before this thing doesn’t start. The steering wheel shakes when you apply the brakes meaning that the brakes or rotors (probably both) need replaced. Other than that it is “drivable”. But none of this was told to me when I purchased the vehicle and this was the first time I purchased a car like this.
There’s also a third row which we can’t get to without climbing on the second row because the second row doesn’t function correctly to let us into the third row.
They didn’t even send the car with temp tags. They had to overnight it.
I tried for a week and a half to contact the management. No call backs, no answer. I wanted this car gone. I even received a message that my wife’s ID was expired so we needed to update that. So they literally ignored me until they could get the credit union to waive it due to the corona virus. This dealership is owned by crooks and scam artists. They think it’s ok to screw over a hard working couple with 4 kids and have done nothing to try to rectify the situation at all. Dan said the deal is done. There’s nothing he can do. Merry Christmas. Thanks a million.
So after the company not helping in any capacity, I went to a local dealership and got a second car. I was going to send the car I purchased from Paducah back to them. My mom decided to take the car and take over payments. She drove the car 2 months and the engine died. The mechanic said there is no doubt that they knew what they were selling us and we are looking into legal action against the company. Don’t ever do business with this company unless you like being lied to and sold crap.
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Tyus was a great employee really helped me with what I... - Amosgriffithc33
Tyus was a great employee really helped me with what I was looking for showed me all of the used cars that I was into and was very knowledgeable about the company.
I love the kindness and professional way of Jorden Curry... - angelheart_35
I love the kindness and professional way of Jorden Curry was awesome.This you man really did everything he could to help me. The experience was great I will come back
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Firmware upgrade - Elmer Fudd
Took my F250 6.7 in for software/firmware update ("10 minute process - max"). Personable service manager, but didn't appear too comfortable in his role. After 3 hours of waiting and no updates by SM as to progress, I asked for a status and I was finally told that the service tech blew up three computers trying to get the update installed and that I'd have to bring the vehicle back in three days (to give them time to acquire another computer). Next morning the batteries were completely dead "due to a setting the tech failed to return to default". Hunh....
DO NOT USE THESE GUYS. They're either incompetent, or don't care.