Very nice people - C_L_Hathman
The salesman was vey helpful and informative. Left with the vehicle I wanted. He took time to show me all the extra features on the vehicle.
Top Reviewed Specialists At This Dealership
Lincoln MKX - KBain
It was a good experience, but I feel they could have explained the features about the car more and showed us where stuff was, including how to start it. Also, I feel like there was more wiggle room on the price. Everyone was super nice though, including Roger, our sales guy. He took good care of us and even offered to buy us water/ soda out of the vending machine while we waited. The wait was long, but I guess that could be a good sign too, because there were multiple people buying that night.
New Vehicle Sales
Used Car Sales
Great service - Peelmargaret
Walked in and did not have an appointment. Received good service in a timely manner. I was in and out in less than an hour.
Sales and Leasing Consultant
Internet Sales Manager
Great service - Jgjgkdfkdj
Everyone was very helpful with my new car purchase! I would highly recommend this dealer to anyone looking for a new or used car or service work!
Fair and Honest - Carreview
I was pleased with the honestly and fairness provided by the sales service team at Cumberland Ford. I would recommend Cumberland Ford for any vehicle purchase.
Great people to deal with - Mike
Don Walbert made it easy to get in the vehicle we were searching for. Great car, great deal, great people to work with. Car salesmen have never been one of my wife’s favorite people. Don Franklin Ford in Columbia may have changed that. Thanks so much guys!
Great Experience! - Cookie
Thank you to Todd Duncan for a stress-free and pleasant car buying experience. It was great to work with Todd and the rest of the Dutch's team to get exactly what I wanted at a price I could afford. If you are looking for a vehicle I highly recommend you visit Todd Duncan at Dutch's Ford.
The best experience with a dealership ever!!!!!! - ChuckandJudi
This is the best dealership we have ever dealt with. Everyone was so nice patient and respectful. They did everything in their power to make sure we drove away in a new car. We will be back for future purchases. We will never go to another dealer. Pure country is the only way to go!!!!!!!!!!!!!!
Paul Miller Ford (and Barry Wilson) Saved Me! - Bobby Patterson
I was on vacation near Lexington, KY, when my Ford Escape broke down, and the repairs would have been more than I was willing put back into that vehicle. I had the pleasure of working with Barry Wilson and he secured a solid turn-in value for it and helped me pick an awesome vehicle to drive off the lot that same day! The level of customer service I received was bar-none the best I've had from the automotive industry in my lifetime! Barry even went so far as to offer food and drinks for me at their café, on his dime! And get this, the vehicle I purchased ended up having an issue with the oil filter housing a week or so after driving off the lot, and Paul Miller Ford completely paid for the repairs at a Jeep Dealership in Michigan where I live! These guys and gals are amazing! If they're willing to take such good care of a customer that most likely won't be returning due to geography, they'll most definitely take good care of you as well! Thank you Paul Miller Ford, and especially Barry Wilson!
Great - Reynolds 2828
Nikki Bartley went above and beyond her duties to make sure we were satisfied. We couldn’t be more pleased with our purchase and our experience with Tim Short
Amazing work in a timely manner - Jeep guy
Justin took great care of us and the team made the vehicle look brand new. They went above and beyond my expectations. My car went from looking bad to now looking amazing. The care that I was shown and interest into our family was second to none. What a great place to do business. Fast, friendly and honest work. Thanks Justin for taking great care of us!
great team of proffessionals - again
bought a new car in September of 2018. Andrew Davis was the best salesman I could have asked for.
Linda Chancellor was a great financial team member to work with. Andrew and Linda both went beyond what they had to do.
Professional customer oriented service - B A Ham
In the passed 2 months my aging 2013 F150 had 3 different unrelated mechanical issues. Very rare for what has been an incredibly reliable truck. In every case, Knox Ford’s Service Managers Jordan and Steve got me a quick appointment, listened carefully to my concerns, got the problem diagnosed and repaired as quick as possible, and did so in a manner that got the work done with the least expense to me. All work done right the first time. I live within a few blocks of another Ford dealer and drive 14 miles to continue to enjoy and benefit from the quality care and service I and my truck get at Knox Ford. It’s nice to know that when you buy a Ford vehicle, besides getting a great truck, you also get a great dealership sales and service staff to make sure your ownership is enjoyable. Tks KX FORD. PS: Can you teach my wife to spell S-H-E-L-B-Y?
50,000 service - My car 2014
I had no trouble getting the appointment for service. Each person I came in contact with was extremely friendly. The lounge is very comfortable but was not there long because service was very fast
Best car buying experience yet... - Momof3
Nick Cook was such a professional, yet friendly salesman, making my buying experience at Parker Ford of Murray the easiest and best I've ever had. I have nothing but positive things to say of David Parker and all the staff members who assisted me with my vehicle purchase. I tend to drive my vehicles for years, but I'm sure Parker Ford will get my return business as well as recommendations!
Great Experience - Philip123
Eric Hidenrite was great to work with. He went above and beyond to work with us to get us the best deal. Would shop here again.
Making Things RIGHT!!!!! - Jay Woods
They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle.
Great deal and fast service - Amber Gray
Came in to look and they found us somthing we thought we could not afford but worked it out where we could with no money down!
Outstanding service and professionalism! - RG123
After our current vehicle suddenly went to the great junk yard in the sky, we decided we wanted a truck for the next phase in our lives. I did extensive research on each make and model and we toured dealerships all day on Sunday to get an up-close look at various vehicles. The hands-down winner was the F 150. By Monday evening our brand new, polished beauty was sitting in our garage. Bradd Gray and Bill Kain were consummate professionals who answered every question, met every need--except when they were exceeding them--and treated us both like family. Further assistance by the uber knowledgeable LuAnn Campbell and Patrick Proffitt completed the picture. This is by far the best car buying experience either of us has ever had. Well done Jack Kain Ford!!
MOTHERF***ING CROOKS - Zoran Harrison
**********DO NOT USE THESE xxxxxxxx**********
I am an owner operator transporter for Horizon Transport, transporting travel trailers cross country to dealerships. on 12/15/2017 I took my 2008 Ford F-250 into Greenwood Ford Dealership in Bowling Green Kentucky for scheduled maintenance, oil and fuel filter change. During that maintenance the tech (Nate) could not remove the engine fuel filter cap and they had to break it in order to remove it, then replace it with a new one at my expense. Which was fine with me. Then the tech (Nate) had problems with the oil filter cap. The service writer (Chris) advised me that the filter had separated and the end of the filter was stuck in the oil cap and said that it needs replaced too. I said that was not necessary, I walked to the tech’s bay and removed the filter end from the cap myself. Saving me around another $50. Once the service was completed my vehicle was pulled up to the service lane where I checked out and went to leave, but upon starting my vehicle I could hear an unfamiliar sound, kind of like a ticking or slight knocking. I just put it down to air bubbles still working their way out of the fuel lines after the filter change. So I drove out of the dealership and went over to IHOP which was directly across the street (out of Ford, across 4 lanes and into IHOP parking lot). When in the middle of the road my check engine light came on. I continued to IHOP and had dinner. When leaving IHOP I went to hit the freeway which was about 1/10th of a mile down the road, but noticed the vehicle would not rev above 2500RPM and would not shift above 2nd or 3rd gear. At this point I didn’t enter the onramp but went over the freeway to turn around. While at the turn around point I stopped and call Greenwood Ford and asked for service but was advised they were closed. I continued to drive back to the Dealer and spoke with a salesman and he provided me with a loner car so I could get to a hotel while I wait for Service to open in the morning.
The next morning (12/16/17) Chris scanned the codes that caused the check engine light, he told me it was a problem with the high pressure fuel pump (HPFP). So chris had a tech investigate a little deeper. The tech checked the fuel filters and found that the inline fuel filter under the truck was not installed correctly. Chris told me that the cap was not screwed on correctly and that it had been sucking Air and Dirt. The tech cleaned the dirt from the threads of the fuel filter cap and re-installed the filter. Then he cleared the codes from the computer and took it for a test drive. When the tech returned he said it is still not running like normal and that the check engine light cam on again, so he checked the codes again. And it was the same code as before. The tech continued to investigate and found that the fuel pressure was too high. Which indicated to him that the HPFP had gone bad. At this point I feel that this is fault of the Dealership for not installing the fuel filter correctly. They denied, causing me to have to stay in Bowling Green for 8 days and pay for this repair costing close to $3000. And $1000 for my accommodations.
I spoke with the service manage and the general manager concerning the matter of the incorrect installation of the fuel filter causing the HPFP to go out and they told me they are not responsible for it that I was not their fault. I feel differently as I did not bring it into the Dealership like that. All they was willing to do was offer me a 25% discount on the repairs. The quote was $3847.60 less 25% brought it down to $2915.51, I was charged for parts like cab bolts and washers at a cost of $64.68, but after inspection those bolts are not new. License plate bulbs, my license plate bulbs were not replaced nor did I authorize them to be replaced, the fuel lines that go from the HPFP are single use only but were not replaced even tho I was charged for them. These are just a few examples of what I was charged for that I can physically see. How much was I charged for that I cant see?? I was charged for 2 different types of transmission fluid, this truck only takes one type! The HPFP was $208.09 more expensive than me buying it directly from ford… as were most of the other parts on the invoice. I asked the general manager why they were price gouging and doing work I did not authorize and all he said was that look at the 25% discount we gave you though. I said what does the discount matter if you are price gouging in the first place. He had no reply but PAY YOUR BILL OR LEAVE!! So I paid as I needed to get back on the road to make money. I feel that the ford dealership is responsible for this repair and not me, they are the ones that screwed up!! As for this next problem I describe I feel Greenwood Ford is still Responsible for the ongoing problems. I did call Ford Customer Service but all they could say is they would note my complaint and forward it to the Dealership so their management could review it, I have heard nothing from Greenwood Ford.
Once the repair was done I drove to a friends house for Christmas (60miles away) then on 12/26/2017 I drove back to northern Indiana to pick up my next load to transport. The truck seemed to be running okay, except now I was blowing a lot of white smoke out of the exhaust.
On 12/28/2017 I picked up my next trailer for transport, it was going from Howe, Indiana to Chesterton, Indiana (99miles). During this transport the truck went into reduced power mode 25 miles into the transport. So I pulled over and shut the truck down, checked the fluids and found that the coolant was low so I topped it up with gold coolant. I start the truck back up and it is not in reduced power mode anymore, so I continue down the road. I get another 20ish miles and it does it again, so I repeat the same steps as before. This happens to me 4 times in the 99mile transport. On the way back to Goshen Indiana I don’t have any problems except the smoking from the exhaust. So I pick up my next load from Goshen that was going to Texas. Once again I get about 25 miles and it goes into reduced power mode again so I pull over and top up the coolant and restart the truck. I get another 25miles down the road and it does it again so I limp over to the closest Ford Dealer Which was in LaPorte. They scan the computer and say it is in reduced power mode because the coolant has low flow/poor performance. They advise me that the thermostats are bad, and need replaced. (thermostats were just replaced less than 2 months ago) so I get a hotel and put the truck into the shop the next day for the repairs. This seems to fix the problem but while the tech was doing the repairs he noticed that GREEN Coolant was in the Cooling System. This was wrong as this truck requires GOLD Coolant. Mixing coolants of different types can cause sludging in the cooling system and said that is probably why the new thermostats failed, he advised. Later that day I am back on the road and the truck seem to be doing okay except for this white smoke from the exhaust and uses about 5gallons of coolant over the 1000miles and again goes into reduced power mode twice. Due to the mixing of different Coolants and the sludging that occurred on the thermostats it seems that was not the last of my problems, after talking to diesel tech’s it sounds like there are other blockages in the coolant system. Possibly the oil cooler which is another huge $3000 repair, after finding this out I call the service manager and ask him what he is willing to do about putting the wrong coolant in my truck and he said “nothing” on your bill it shows we billed you for gold coolant so that is what we put in it! I told him that the tech at the LaPorte dealer would testify to pulling green coolant out and then the service manager told me, “well there is no reason for us to be talking then, just have you attorney talk to our attorney and hung up the phone.
Great purchase experience - F150 guy
I trade about every 10 years and it was about time to upgrade my ranger to a F1 50. The vehicle that I had decided I wanted was a base model With a minimum equipment I wanted. Allyn Moore showed me a vehicle that was over $6000 Higher than the one I had come in to buy. We were able to negotiate a deal and I actually paid less for the higher vehicle and got more equipment. I am tickled to death .
Above and Beyond - Muckas New Journey
The purchase of my new to me/used vehicle was a great experience do to the fact I had persistence in my sales lady (Mary) to get me what I needed. And further more I was treated exceptionally well because of the professionalism & experience of the staff.. Felt like Family.. Thank you Again.
Great Experience Buying a New Work Van - Plbg.Contr.
Gary our salesman knew what we wanted and needed. Work van was already on lot with
pre-ordered extras. Paper work and final pricing took no time to complete deal.
Geof the Business Manager had paper work ready. I was in and out in less than 15 minutes.
All Good - Great Experience
Tricounty and Ryan Burton - Veman7212
Tricounty Ford and Ryan Burton were more than willing to go the extra mile. We have purchased two vehicals, a Focus and a F-150, that they have found more rebates and offerings than where made public to help out with financing. I test drove 3 different tricks before finding tje one thst would benefit my family for years to come. I wouldn't suggest another dealership or sales person Ryan Burton and Tricounty Ford.
Service of new car - MVogt
The staff was very polite and efficient with my check-in. They took care of all the items my car needed for its first check up. They were very accurate with the length of time they told me it would take for the service. This is my 3rd Ford car and I would always recommend Airport Ford for its Sales and Service.
4 decades of excellence - Janice
I have been buying vehicles at Conway Heaton and getting them serviced there for the better part of four decades. Carl Childers is my go-to person in the service department, always giving me good advice and working with me to maintain my car. I really appreciate his work and that of the other helpful people at the dealership.
Honest - LexAudiTT
This dealership was a joy to work with; especially, Jen and David? (Sales Manager). They were open, helpful, not pushy, honest. At no time did I feel I was being "sold" or "pushed" into a deal. I really appreciate their style, integrity and honesty. I would recommend this dealership to anyone without hesitation.
They have what you want - MooreJ26
I had a great experience in my search for my vehicle from the moment I came on the lot. Steve did a excellent job in assisting us with our needs. Today was my first visit to Oxmoor and I was very impressed with their operation.
Perfect dealership - CodyWarford
I’ve went to tons of dealerships and non have been as great as Ford. Derek Castle was easy going and would recommend every time.
Best car purchase ever - papajim
This was a delight I didn't expect, having dealt with pushy car DEALERS before. My wife and I were helped by Kay Edington. She was more than we expected at knowing her inventory and what vehicle we needed to pull our trailer. She was a delight to work with, I now consider her a friend