7 Maine Subaru Dealers

Mathew Foulke went above and beyond to service my 2016 - Mary

Mathew Foulke went above and beyond to service my 2016 Forester after a faulty transmission part installation. He arranged reimbursement of my tow bill and had the repair done in a couple of days. I appreciate the customer care and complete satisfaction!

Great doing business with them! - Ninadarisse

Great doing business with them! The owner really cares about his customers and taking care of anything that comes up!

Most unethical dealership I’ve had the displeasure to - Ghosted Customer

Most unethical dealership I’ve had the displeasure to deal with! Do yourself a favor AVOID at all cost!!!! Had my offer accepted on a vehicle. Found out Monday at 11:06am had financing at 11:07 am! Sent email asking for PO and Jacob Neal salesman never sent it! He told me Tuesday he was off but would be there Wednesday til 7pm. I sent email Wednesday morning to schedule appt to come get car Wednesday! His replied it was sold! Got a call from Christine Wright and said that was a fireable offense and they were getting the exact car in with low mileage would I be interested! Asked if I could give her a couple of hours she’d call back! That was Wednesday 3 days later no call! Sent an email Thursday to Adam Aren nothing! I’ve been ghosted!! Highly unethical and NOT a business with any integrity! Plenty of other dealership out there folks just drive by Patriot Subaru in Saco, ME nothing to look at!

A horrible experience! - briandpratt10

A horrible experience! We have a 2021 Crosstrek that had a catastrophic engine failure at 62,000 miles. We had the car towed to Pape. To make a long story shorter, the car sat at their dealership for almost a month. The only assistance they provided was to say they could not diagnose the cause without a $2,000 charge and they quoted us $22,000 in repairs. I told them we would be willing to buy a new Crosstrek if we could find a way to salvage the current car and trade it in. I asked several times to be contacted by a sales manager in hopes of finding a solution. Nobody called!!! Finally, I went to the dealership where we purchased the car in NH hoping they could make a recommendation. We ended up having the car towed there. In less than 24 hours we had a plan to repair the car using used parts at less than half the cost, and it will be ready in less than a week. They showed true concern followed by action. It's also worth mentioning that Subaru corporate was no help in this process. The warranty on the engine was 60,000 miles and we were at 62,000 miles. We had all our service records, but that did not help. Not very impressive or inspiring customer service from the Subaru brand either.

This is my 4th Subaru from Charlie's. - hspeggyg

This is my 4th Subaru from Charlie's. Had a great experience with Joe and Mark selecting my new Crosstrek. They both were very professional and knowledgeable and offered me a very good deal.

I needed a vehicle. - Wilili

I needed a vehicle. Found the one I wanted. Despite the dealership trying to claim they’re different from the rest. The bottom line is they wanted a paycheck. They even joked in front of me about, “Needing to go buy a new vacuums” for all the cash that they were making off of me. Bottom line is that if their mouths are moving, they’re lying. They don’t act like they care about anything but making the maximum amount of money as quick and fast as possible. Yes I understand I could have walked away and I probably should have. But I can’t blame Subaru for the dealerships behaviors. First thing I did was remove any identification from my vehicle as to where I purchased it. Thank you Subaru for the amazing car. It’s not your fault.

outstanding service - jga

Stanley Subaru is a big part of why we are now a Subaru family. Salespeople were knowledgeable, friendly and relaxed. We were allowed to try out multiple cars with no "get it back fast" or meddling in how we test-drove. Prices were good, we kept hearing good stuff about Subes. So we bought. Skip forward a couple of years & my son's Subaru needed a pretty expensive bit of work on the transmission. We sighed and got ready to pay. Imagine how we felt when we called in to see if it was ready & the folks at Stanley said "come get it, and oh, its on the house". I said "WHAT? how come?" and they said that we had been loyal customers & they had worked with the national Subaru folks for us &, well, it is fixed. Free. Needless to say we will be back when we need our next car!