A horrible experience! - briandpratt10
A horrible experience! We have a 2021 Crosstrek that had a catastrophic engine failure at 62,000 miles. We had the car towed to Pape. To make a long story shorter, the car sat at their dealership for almost a month. The only assistance they provided was to say they could not diagnose the cause without a $2,000 charge and they quoted us $22,000 in repairs. I told them we would be willing to buy a new Crosstrek if we could find a way to salvage the current car and trade it in. I asked several times to be contacted by a sales manager in hopes of finding a solution. Nobody called!!!
Finally, I went to the dealership where we purchased the car in NH hoping they could make a recommendation. We ended up having the car towed there. In less than 24 hours we had a plan to repair the car using used parts at less than half the cost, and it will be ready in less than a week. They showed true concern followed by action.
It's also worth mentioning that Subaru corporate was no help in this process. The warranty on the engine was 60,000 miles and we were at 62,000 miles. We had all our service records, but that did not help. Not very impressive or inspiring customer service from the Subaru brand either.
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