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outstanding service - jga
Stanley Subaru is a big part of why we are now a Subaru family. Salespeople were knowledgeable, friendly and relaxed. We were allowed to try out multiple cars with no "get it back fast" or meddling in how we test-drove. Prices were good, we kept hearing good stuff about Subes. So we bought. Skip forward a couple of years & my son's Subaru needed a pretty expensive bit of work on the transmission. We sighed and got ready to pay. Imagine how we felt when we called in to see if it was ready & the folks at Stanley said "come get it, and oh, its on the house". I said "WHAT? how come?" and they said that we had been loyal customers & they had worked with the national Subaru folks for us &, well, it is fixed. Free. Needless to say we will be back when we need our next car!
David was very attentive and got my problem resolved... - Carla
David was very attentive and got my problem resolved within 20min. He kept returning to update me on the car and explained what my options were.
Excellent team - Angie_robinson2002
Excellent team and service. Listened to the needs of my family and worked hard to put me into a new car. Thank you all for going above and beyond.
Once again just like to leave a five star review I think... - tseavey71
Once again just like to leave a five star review I think they are entitled to a 10 star I showed up yesterday two months after I bought my used vehicle to have them service it and once again Angie met me in the service department unexpectedly just came down to say hi she was my sales rep and was unexpected thanks again Angie and the service department took extremely good care of me and I was very very impressed with the care with wearing mask and how they handle the customers with safety great job you are like family just to finish up yes the sales part is very important when you purchase a vehicle but the service department is the test of the times when you go back for service and justin and the service team are extremely great thanks Tim.
Working hard to get my business! - solomonsemail
On Saturday my wife and I had spoken to a different dealership in relation to getting a new truck and being told our downpayment would be 3k for us to get into the low low payment of 800 a month we figured there was no way we could get what we needed. Then I remembered I had an aquaintance who worked at Quirk and gave him a call. I gave him all the information, and what I needed, knowing he worked at Suburu, and they don't really deal in trucks. (I think the Brat was more an El-Camino than a truck, and they don't even make them any more.;) ). A few hours later he calls back, and says he has taken the time to partner with the Ram dealership next door, and gave me numbers well within our price range. After that it was a short drive north, and some pleasant, non pushy salesmanship, and the wife and I were stimulating the economy. Thank you Pat Spekhardt for all you did, as well as thank you to the Ram people who helped him work with us. The truck is Great!
We bought a 2015 Forester new and had regular service... - Captain.randy.jones
We bought a 2015 Forester new and had regular service done but not with them. The engine blew up at 79,000 miles. The general manager was almost laughing when he told me to call Subaru directly as he never serviced the car and would not help at all. I'm glad he was amused, I will never recommend or buy a Subaru from them again. I am a mechanic and would never treat any customer this way. I hope they are all still amused and laughing at this.
I question my loyalty to Subaru after today's encounter.... - bluenomore
I question my loyalty to Subaru after today's encounter.
I brought my car in for a 60k service, Maine inspection, to check the battery (as it had needed to be jumped recently), and to check for a cause to a rubbing noise that increased when my speed increased.
I got a phone call to authorize battery replacement and a call when the service was complete. On inspecting the car in the parking lot, my husband checked the rear passenger light which he had noticed being out when following me down to the appointment. I forgot to mention it to service, but assured my husband they would see it during the 60k service and state safety check. They did not.
In addition, the engine hood latch, which I have difficulty having catch on occasion, also did not close properly when I checked for the new belt, etc, I had just paid for. The latch had been cleaned but did not work properly.
For $943.93, I have no confidence in the service I received, and I was chastised and disrespected by the manager and owner of the dealership.
This is my fifth Subaru. I have never had such a horrible customer service experience anywhere in my lifetime. This is extremely disturbing when, in fact, a little common courtesy and humble admission of an oversight would have sent me off forgiving a missed bad bulb and a poor judgement call on not calling about the latch. Instead, I now question if my next vehicle will be a Subaru.