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Service Scheduling - mmetcalf
My appointment was at 11:00 and I was told it I'd be out by 1:00. I was done at 12:15. Wonderful service!!
"From Away" on vacation they got us in for a service call - FromAway12
We were away on vacation in Maine when our air bag warning light kept going OFF and ON when a passenger was sitting in the seat. It was intermittent but very alarming!.Even though we were not customers of Quirk Subaru of Bangor Maine and the service person said they were booked solid for the next 2 weeks they got us in! James Murphy, the service manager, explained that there was a problem with the occupant detection sensor mat for the passenger seat and they didn't have a seat bottom to replace it just then. He also waived the diagnostic fees. We are home in Virginia now and have an appointment with our local Subaru to fix the problem.
From the person who takes your info at the service desk, everyone was professional and friendly. The waiting area is comfortable and we would highly recommend this Subaru dealership!
Fantastic experience - Terri B
I was referred to Charlie’s Subaru and specifically Mark Eichenbaum by several friends. Being relatively new to Maine and recently divorced, I have never gone through the car buying process alone. I called Mark a few days before meeting and Mark had a few vehicles lined up when I arrived.
Mark reviewed my needs, which included budget, type of vehicle and my need to have a reliable and Maine Winter friendly vehicle. The first car he showed me, his top pick, was the one I eventually chose.
Mark was so kind. He showed me the special features and even connected my phone.
Mark was with me through the entire process and followed up within a few days and then about a week later to insure I was loving my car, which I am.
Thank you to Mark and the entire team at Charlie’s that made my experience as easy and respectful as possible.
Efficient. - Rod
The sales person, Kelly, was very helpful during and after the sale. As "tires for life" dependent on maintaining a complete file of service I would recommend keeping personal records. High service costs more than pay dealership for tires.
Excellent experience buying my new Impreza - Catman
I used to get my old Subaru serviced at this dealership and was treated very well which is what made me go back. Definitely no regrets and received an excellent deal and will go back again when it's time to buy another one.
Evergreen saved our vacation! (And maybe our lives) - Meredith M
When do the brakes fail? At 4pm on the day before the 4th of July, of course! My husband and I were traveling through Maine to get home to New York, and every auto shop we called (9 different places) said they didn't have an appointment available for 3 weeks!! Then we called Evergreen Subaru, and they were willing to take a look in their "Express Bay." I don't think we've ever felt more relieved. The whole team at Evergreen was wonderful--from Kathy who checked us in and calmed us down (and told a really funny joke about a seagull), to Joel who moved mountains in his packed appointment book to make room for us, to Becca who got us set up in a loaner vehicle so our vacation could continue while the repairs were handled. We were able to get back on the road and travel home safely with brand new brakes the day after the holiday. Thank you, Evergreen! We will always be grateful!
So Many Rules, I wondered who was working for whom - Alan
These people are so anal about cell phone usage, picking up the car after the service is completed and what specific time I will arrive and if I can't come in person, needing to know exactly who will come instead and of course they must have a photo id, and telling me how busy they are. I can see they clearly don't need or want my business.