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Very Positive Experience - Kahanes
My husband and I purchased our Mazda CX-30 last week. We worked with Tyler and found the whole experience relaxed and hassle-free. Would definitely recommend!
Top Reviewed Specialists At This Dealership
Dan was absolutely amazing. I had no idea what I was... - missybeth1203
Dan was absolutely amazing. I had no idea what I was looking for when I went in. He was able to set me up with a car I absolutely love. I wouldn’t have even thought to try a Hyundai. He suggested it and I fell in love with it. Dan was very easy to work with and made my first experience at a dealership very comfortable and not stressful at all. Thank you super much!
Sales & Leasing Consultant
Great Customer Service - mjsobcz
Jeff kept me aware of the issue with my convertible top switch and how it was covered under warranty. Once the part was ordered and I returned, Jeff ensured I was literally in and out in no time. I had a 10:30 appointment and I was on the road by 10:58. My Mustang can go topless without worry again.
Abbie kept me constantly updated and would also follow up regarding my appointments.
- Mark Sobczak
Vehicle Sales Rep
Vehicle Sales Representative
I would like to say evertime I come into the dealership I... - email@example.com
I would like to say evertime I come into the dealership I have a awesome experience, and today was no different I had to pick up a part from the parts department and John was so amazing making sure my questions were answered, and took the time to show me how to use the product ( touch up paint kit), and the VW bug convertible we bought in 2019 is such a blast to drive, thank you, you have a life time customer!!
Best Service Ever - - BivalveGal
I bought my first car from Morong Brunswick in 2012. No high pressure, simple process and they found the exact color and model I wanted, including finding a manual). So that was nice, and the easiest new car transaction of my life. But what makes Morong Rock Star level is the incredible and amazing service department. They are thoughtful and responsive. They have never tried to up-sell or push stuff I didn't need. I appreciate the honesty and candor of the service people and the importance they put on getting things right and making sure the customer is happy. I highly recommend the service department at Mornong - Brunswick.
Sure, I can fix it.. - Bridget&Hugo
In May of 2019 my husband and I were at O'Connor VW having our 2017 Golf serviced. We also have a 2009 VW Jetta Wagen and mentioned that the sunroof leaked like a sieve after several repairs at another dealership, some done while still under warranty. This was a casual discussion between my husband, myself and the receptionist. The service mgr, named Ryan, overheard us and said he had a "workaround" and could fix it for us... We were hesitant and told him how many times this had been attempted and that we were considering a different vehicle, rather than repair it. He confidently stated that he could fix it and that even with the high mileage we would likely get another two years out of the car. We said we'd think about it and before we left, he said, give me a call. We can fix it and it will NOT leak again. On our forty-five minute drive home we discussed it and decided we'd call him and hear what was involved. We did call Ryan, again he stated he had a workaround the recommended VW repair ( that had been done before and clearly did not work) We told him that the car had an odor coming from the water that had to be shop-faced out each time it rained. He said, we should replace the carpet and that would eliminate the odor, fix the leak attend to some other minor repairs and have a fresh start with the vehicle. This came at a very big price, $3300. 00 more than the car was worth...but, Ryan reminded us that this would be less than car payments if we got another two years out of the vehicle. This was in May. By July the car once again leaked liked crazy and the odor from the carpet had returned. After some heated discussion, Ryan took the attitude of, oh well, we tried. We pursued our discussion and he agreed to "let us" bring the car back in to be evaluated. They now pulled the seats from the car and let it dry completely out for three weeks. We picked the car up in late August, the smell had relented somewhat. In early October we had our first big rainstorm since we'd gotten the car back. Once again, we were out with the shop-vac and it was hopelessly leaking and the odor unbearable. We called O'Connor, I spoke with Chris Crowell, the Gen Mgr and he knew the situation and admitted to us that Ryan should not have recommended the vehicle be repaired, carpet be replaced and a rear suspension coil be repaired, bringing the total of the work well over the worth of the vehicle. As I spoke with Chris, who by the end of this understood and seemed amenable to some sort of compromise.. we were asking O'Connor to spilt the cost of the repairs with us... Given the circumstances this seemed reasonable. He went to the owner, Randy Hutchins and asked him if they could infect do that. No was the answer. They wanted the car back, once again, to try and "repair" it. We have been inconvenienced and lost faith in the workmanship and integrity of this dealership and said no. In desperation to recoup some of our loss, I thought ( stupidly) that perhaps they would give us an exceptional deal on a new vehicle...they offered us a $1000 coupon... bringing the price to what we saw listed at many other dealerships. So, after all that, a big nuthin:(
Bottom line, I believe this was done in bad faith from the beginning and should not have been allowed to happen. Well, you may say, it's your fault... not entirely.. we go to experts, because we are not experts. We trusted their "expertise" and they walked away with $3300.
Customer-centered, responsive, fair prices - Toddfan
After being in touch with several other dealerships and finding ourselves frustrated by having to wait for a response, we called Thompson's, which is about an hour and a half from our home. Their internet salesperson answered the phone and was very helpful, being back in touch immediately, with an email detailing pricing on the car we inquired about. He followed up in a day, letting us know he had a car on the lot, so we went there for a test drive and ended up buying the car, feeling as if this was the best deal we would get on a car that had been difficult to find. He allowed us to take our time on the test drive and answered all our questions, yet we didn't feel pressured in any way. In addition, we really liked the way we didn't have to go through the gauntlet of offers on extras we weren't interested in. He also made a follow-up call to see how we liked the car. All in all, excellent customer service. We highly recommend this salesperson and dealership!
Finance & Insurance Manager