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Shockingly easy, pressure-free and hassle-free experience - happy_kat
From the moment I walked in to the dealership, Jeff made me feel welcome and at ease. Having walked in the Porsche showroom (accidentally), I joked to Jeff that I'd love to be in the market for a Porsche, but that it was beyond my price range (I was looking for a used vehicle under $16,000!). He said it didn't matter to him what I was there to buy and he was delighted to help me. I couldn't be more impressed with his no-hassle, no-pressure, and friendly demeanor.
Knowledgeable, affable, and professional from the start, Jeff asked me some questions about my vehicle needs and wants. He showed me a few cars that met my criteria and steered me away from those that didn't. After test-driving a couple of cars, I drove all over greater Portland and did a lot more car shopping at other area dealerships. After spending another two days test driving other cars (and dealerships/sales staff), I went back to Jeff at Morong knowing I was, without a doubt, in the best hands, getting the best customer service. (I wish I hadn't wasted my time at other dealerships, but am grateful to have confirmed my confidence in Morong.)
I called Jeff as soon as I walked away from my final test drive at another dealer and asked if the car I wanted was still available. Thankfully it was. He speedily ran it thorough a final service check so that I could have it by COB on a Friday. Jordan was equally impressive when it came time to finalize the deal and documentation.
It has been over a month since my purchase and I'm as delighted as the Friday I picked up my new (to me) Kia Sorento. Yep... a Kia from a high-end dealer. The car is in pristine condition, full leather, heated and cooled seats, luxury package. I recommend Morong highly and without reservation. Thanks to the entire dealership, and Jeff in particular. I'll be back when it's time. In the meantime, I recommend you to anyone I know who's in the market for a car.
Top Reviewed Specialists At This Dealership
Purchase of new work truck - klaurenovics
Buying a new work truck is always difficult for me, as I'm a busy contractor, and can't spend a lot of time dealing with details. On my most recent purchase, I worked with Tim Seymour, and he made the experience very easy, and pleasant. In addition, Darlings does so much for the local community, and I just love doing business with companies that give back. Darlings community involvement is 2nd to none in this market. I"m very grateful for their community support, and their great service when buying a vehicle.
Vehicle Sales Rep
Vehicle Sales Representative
Sales and the support team at ROWE - John
Great sales person in Gary Goodman. Great support from Lea Smith in the finance dept. The Service guys prepped the vehicle so we could drive it home that same evening.
Sales & Leasing Consultant
Best Service Ever - - BivalveGal
I bought my first car from Morong Brunswick in 2012. No high pressure, simple process and they found the exact color and model I wanted, including finding a manual). So that was nice, and the easiest new car transaction of my life. But what makes Morong Rock Star level is the incredible and amazing service department. They are thoughtful and responsive. They have never tried to up-sell or push stuff I didn't need. I appreciate the honesty and candor of the service people and the importance they put on getting things right and making sure the customer is happy. I highly recommend the service department at Mornong - Brunswick.
Fantastic - Justin
This dealership was fantastic. We had a man named Bil ( with 1 L ) that was very knowledgeable and very personable. He made sure that he exceeded my expectations and even played guitar for us while we were waiting for paper work. Not only does this dealership find the best for you but Bil specifically is one that i would highly recommend.
Horrible experience - befenton
Be careful going here is best to have thick skin and your own financing. Finance manager is incredibly rude and in all reality should stay away from people. O'conner would be better off without him,
Customer-centered, responsive, fair prices - Toddfan
After being in touch with several other dealerships and finding ourselves frustrated by having to wait for a response, we called Thompson's, which is about an hour and a half from our home. Their internet salesperson answered the phone and was very helpful, being back in touch immediately, with an email detailing pricing on the car we inquired about. He followed up in a day, letting us know he had a car on the lot, so we went there for a test drive and ended up buying the car, feeling as if this was the best deal we would get on a car that had been difficult to find. He allowed us to take our time on the test drive and answered all our questions, yet we didn't feel pressured in any way. In addition, we really liked the way we didn't have to go through the gauntlet of offers on extras we weren't interested in. He also made a follow-up call to see how we liked the car. All in all, excellent customer service. We highly recommend this salesperson and dealership!