Very helpful and quality service - Newvehicle
Pauli Ford was great at helping me find the exact vehicle I wanted, providing me with many options along the way. My salesperson followed through with any questions or requests I had. I was definitely satisfied with them and it would be the first place I would go to for my family's next vehicle.
Top Reviewed Specialists At This Dealership
My Salesmen is awesome! He sold me my first new car 25 yrs - Tina Carpenter
My Salesman was confident he knew the product. My Salesman was accomendating to my needs. My Salesmen was friendly and very professional. My overall experience here was great everything was done in a timely fashion.
Friendly and competent - jeff123
Open and free exchange of ideas about cost and what type of vehicle suits me best for all my needs. Nice service dept with smart guys named Jeff that are willing to go that extra ten miles.
Timing is everything! - cancermoon69
I had such a good experience with the purchase of my first truck from them it only made sense to come back to see what deals they were offering and I'm xxxx sure glad that I did! I found the truck of my dreams and they had just recently knocked $500.00 off the price. Like they say timing is everything!
Focus 2015 - Suesfineart
I love the car. But I’ve had three clutch is put in. Luckily the service department is very quick and efficient at doing that so I really have no complaints.
it was different. - ray
It was different so many times I sign my name. B ut they explain every thing they were doing that help. at one point I was signing my life away.
lease experience - bossman
I received very personalized service through the entire process. I live within walking distance of another dealership, but my relatives recommended Southgate and I am extremely happen that I followed their recommendation.
They got me the color combination that I wanted and tastefully personalized it. They picked me up from another brand's dealership when I returned my prior lease.
The experience was better than what I had previously encountered.
Great Experience!! - bwolf923
Everyone was very friendly and helpful. They found the exact car I was looking for with absolutely no pressure. I will definately be a return customer.
Great customer service and communication - JR.Nicholson
I called this dealer to inquire about an F450 for sale on several external websites. I had the pleasure of dealing with Darrell. He was very vehicle informed, great communicator and listened to me. He asked for some product info from me which I sent.
In less then an hour he asked if his manager could join a phone conversation to run through some numbers. I agreed. Darrell manager was great to deal with well-spoken, knew his the product and had no fear of backing up his words with validating documentation. I highly recommend this dealer. Even though we were unable to cut a deal I will definitely give them another shot in 3 years.
Purchasing a used car. - Falcon
Salesperson who worked with us Tim Stasinski was great never ever pressured us to make the sale. I would buy a car or truck from Tim anytime. The sales experience was really nice and pleasurable and even enjoyable. I still can't believe that their is a salesperson that knows how to treat their customers.
Best car purchased ever in my lifetime of 60 plus years.
They broke car - Damiand
took car in to find a short and get alignment done. $529 ok. then when it's done and ready to pick up the shifter is messed up and won't go into drive right. worked just fine when I had it but now they want another$1100 to replace parts. yep, I had them recommended but changed it to Not recommend
If only no stars was an option - dissatisfied customer
I had a very bad experience with Fernelius Ford Lincoln in Cheboygan. I found a vehicle that I was interested in purchasing by doing an online search. I live 2 hours away from the dealership but my wife and I drove to see it. When we arrived the truck was in the service area up on a hoist and the mechanic was doing the initial inspection to their newly acquired trade-in. The salesman Mark escorted us to see it and we talked to the mechanic Chuck about what he was working on. Chuck had the truck hooked to the computer and he told us he was fixing the side mirrors and that he had ordered replacement sensors for the rear park assist (they were defective/missing). Chuck pulled the truck out and Mark let us take it for a test drive. During the test drive, I noticed that there was a problem with the steering. The wheel was out of alignment and I felt a “clunk” on the floor board. Mark had the mechanic then take it for a spin. Chuck agreed that the steering wheel was off but denied feeling any clunk. We agreed to purchase the truck as long as they were going to complete the work already in progress and complete a front end alignment to fix the steering and fix the clunk. They put the terms in writing. We signed the paperwork and planned to return in one week. This week allowed us time to bring the cash money down required and gave them an entire week to complete the repairs on the truck.
When we returned a week later, the truck was parked out front waiting for us. We saw that the mirrors were fixed but to our disappointment there was still an empty hole where the rear park assist sensor was supposed to be. When we questioned Mark about it he said, “We had to put a lot of money into your truck. It turns out that we had to replace the steering box. That cost us $2400. So we couldn't spend any more money on it.” Mark said, “Take it for a drive!” My wife and I went for another test drive. The clunk was gone but the steering wheel was still off center! When we returned I informed Mark of this and asked if they did a front end alignment. The mechanic was at lunch but he was sure it was done. He asked me to take him for a ride and to go down the smooth road because it was “probably just the bumps in the road” making me think the wheel isn't straight. Even after I took him and tried to show him he disagreed that anything was off even though it was plain to see from my vantage point that the steering wheel was off center when going straight down the road. I felt like he was calling me a liar. I did not believe that a front end alignment had been done even though they assured me it was and the entire time we were there the mechanic was “out to lunch.” We were there about 90 minutes and Chuck never made an appearance so we were never able to confirm any of the repairs. I got the distinct feeling that Chuck was avoiding us because he knew the truth. We expressed disappointment that they failed to repair the back up sensors even though that would have fallen under the “work in progress” portion of what they agreed to do for us. The financial guy Warren said, “We fixed all the safety issues and spent more than we expected on the steering box. If we fix EVERYTHING, then we would ask $40,000.00 for it. You got a great deal. We dropped the price to help you get your financing. If you don't want the truck, that's fine. We will cancel the deal and put it back on the lot.” So now they resorted to a “take it or leave it” tone. I felt like because we had already signed the sales contract the week prior they did not care about customer service. They didn't care if we were offended or not. I just wanted to get the xxxx out of there at this point. And they didn't drop the price, we agreed to pay money down. And if it was such a steal, then why did they sell us Gap insurance? The advertised vehicle description included a bedliner which was not installed yet. The box was in rough shape but it had 5th wheel rails that I wanted to remain. Therefore they did not install a bedliner nor did they provide a credit for the money they saved. They also pressured us to buy an extended warranty. I am beginning to think that I have been scammed about that too.
After I got my truck home I had it inspected. I found out that they replaced the steering COLUMN, not the entire steering box. The steering box was covered in the same dust that the rest of the undercarriage was coated in. It had obviously not been replaced. My research reveals that a replacement column costs approximately $150, not $2400. They said that they did an oil change but they did not grease anything. All the u-joints were bone dry. I do not believe that the front end alignment was ever done because they would have made sure the steering wheel was aligned. If they only replaced the steering column then they didn't spend as much as they professed to have spent and they could have spent a few more dollars to maintain their integrity by repairing the back up sensors or doing the front end alignment. Now I have to pay another dealership $80 to get it aligned. I have to spend $40 to buy a back up sensor and a bezel. And the moral of the story is what else that I DON'T know about have they neglected? They made my wife and I sign a “as is” document before they would hand over the keys. Scary, seeing their dishonest business practices. And then the final kicker, they sent us home with a 15 day temporary license plate. It expired before I got my plate because Mark dated it for the week before I took possession of my truck. For 3 days I couldn't drive it. My wife called Mark on the day it expired to find out when we should expect it, we had been checking the mail every day and he said, “Oh, it is sitting right here on my desk.” 2 hours away, remember. Mark said he would overnight it on Monday which he did but he never even apologized for the inconvenience. So to sum it all up, I am very disappointed in my experience with Fernelius and I would not recommend them to anyone. I feel like I was treated poorly because they had already made the sale and didn't have to even try to please me, the customer. And they wanted to argue with me, I thought the motto was “the customer is always right.” Mark has a sign at his desk that says “ Are you 100% satisfied?” No, Mark. No,... not even close.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
Just disappointed - Chad S Greer
Our 2017 Escape was in for a small accident. Took 2 weeks due to a back ordered part, not Imlay City Fords fault. My issues with them though include multiple non returned phone calls, they promised a vehicle to drive and never came through, rude customer service when I could get my service guy on the phone, and they left greasy hand prints all over the inside of my car. I will not be back.
Amazing!! - Cjn
Amazong dealer! I have multiple vehicles (new and used) from Albion Ford. They wrre competative on price and fair. Have 100% of my service done there too. They take good catr of me Great customer service and the carr about tge customer.
Service work and customer service is horiable - Upset Customer
Bought a used 2015 F-150 and had door issue before we left the lot. They said they took care of it and the door would not latch. Got it home, and again the door would not latch closed. Took it back again and again the said it was addressed and after 1 day, again the door would not latched closed. this time my wife almost fell out of the truck. Called the salesmen and told them we were taking it to a local Ford dealer in Cheboygan and wanted them to call me in the morning - they never did. The dealer in Cheboygan informed us the other dealer never completed the safety recall on the door and installed the cable on the door incorrectly. The dealing in Cheboygan - Fernelius Ford did a great job and took care of the issue.
Would not ever go back to Fox Ford.
Great Lakes Ford of Ludington made it right! - tlg1941
You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but everything has been resolved to my satisfaction. Even though the problem appeared minor it is a very expensive repair so it is understandable that the dealership would proceed with caution. Hopefully Ford will appreciate dealers like Great Lakes that once all the facts are clear go the extra mile to keep Ford owners happy.
I did a lease buy-out and new Fusion Purchase - ddomsten
Thank you to Matthew Kahlo for follow-through in making a lease buy-out and purchase of a new 2014 Fusion come together. I appreciated his manner, his "can-do" attitude, and his going the extra mile in pulling a somewhat complicated transaction together.
AWSOME people to deal with!! Thank you - nick&missy
AWSOME people to deal with!! Thank you
In October of 2011 I purchased a Lincoln MKX off the used... - jeremysgriffin
In October of 2011 I purchased a Lincoln MKX off the used lot at Pfeiffer. I got a great price and the experience was wonderful. It took all of an hour to go in, buy the vehicle which included finance and a trade in. I purchased the MKX for 3K less than anywhere else advertised in town and way less than bluebook retail, out the door. I have also since serviced my Lincoln at Pfeiffer. There service department is phenomenal. They are quick, friendly, courteous, and thorough. I have since had my wife start taking her car their. I highly recommend this dealer for both car buying and service.