So Worth the 2+ Hour Drive! - A Nester
Tricia Read was great about trying to set up an appointment for me since I live in Ohio and would be traveling quite a ways to get there. She was so friendly and really nice to meet in person as well! Erin Csapos (sales rep) was so knowledgeable of the vehicle I came to test drive. She was very prepared, friendly, and thorough! She helped me to come up with questions about the vehicle that I didn’t even think about. Paul Phillips(sales rep) was working with other customers of his own but he was quick to help with setting up Bluetooth audio when we needed it and he checked in often while waiting for financing process. Robert Milks in financing worked on getting me the best rates and price for my vehicle. He too went the extra mile. What a great experience at Pauli Ford! I am so happy with my purchase!
Top Reviewed Specialists At This Dealership
My Salesmen is awesome! He sold me my first new car 25 yrs - Tina Carpenter
My Salesman was confident he knew the product. My Salesman was accomendating to my needs. My Salesmen was friendly and very professional. My overall experience here was great everything was done in a timely fashion.
Above and beyond... - annablab43606
From the first contact to the last, communication and customer service were excellent. They respected me, my time and my budget. I did not feel any pressure, and the staff was friendly and courteous.
Timing is everything! - cancermoon69
I had such a good experience with the purchase of my first truck from them it only made sense to come back to see what deals they were offering and I'm xxxx sure glad that I did! I found the truck of my dreams and they had just recently knocked $500.00 off the price. Like they say timing is everything!
Outstanding Service - Chad
Would highly recommend dealing with Joe and Jerry if you are in the need of purchasing a new or used vehicle. Joe and Jerry made it a very fun, low pressure buying experience. Thanks again I will be back when the time comes to buy another vehicle.
Great staff - la1022
Went into the dealership expecting to buy a used car and ended up getting a new 2018 Lincoln MKX because the staff was so helpful in making such a deal possible.
it was different. - ray
It was different so many times I sign my name. B ut they explain every thing they were doing that help. at one point I was signing my life away.
LINCOLN MKZ LEASE - Sada
The sales person Mr. Richard Klaiss Jr. who is new to the dealer did an outstanding job. He is courteous, very attentive to the details and pleasant to work with. The whole process went very smooth. He is an excellent addition to your sales force. Thanks again Richard.
get you sum - Poolman132
Great place with great peeps! Got the vehicle i wanted with very low hassle. Recommend for your next car purchase call early. Talk to mr. Lee
Great customer service and communication - JR.Nicholson
I called this dealer to inquire about an F450 for sale on several external websites. I had the pleasure of dealing with Darrell. He was very vehicle informed, great communicator and listened to me. He asked for some product info from me which I sent.
In less then an hour he asked if his manager could join a phone conversation to run through some numbers. I agreed. Darrell manager was great to deal with well-spoken, knew his the product and had no fear of backing up his words with validating documentation. I highly recommend this dealer. Even though we were unable to cut a deal I will definitely give them another shot in 3 years.
Great Customer Service! - ka920802
We had our Explorer in for regular service as well as to have the door seals replaced and the team kept us informed of the status of the repair every step of the way. I was floored when they quoted the repair for the door seals which came in at LESS THAN 25% of the quote we received from the Ford dealer in Okemos! Not only are their prices right, but their customer service is impeccable. Signature will be our go-to for service on both our Ford and our Lincoln from now on!
Purchasing a used car. - Falcon
Salesperson who worked with us Tim Stasinski was great never ever pressured us to make the sale. I would buy a car or truck from Tim anytime. The sales experience was really nice and pleasurable and even enjoyable. I still can't believe that their is a salesperson that knows how to treat their customers.
Best car purchased ever in my lifetime of 60 plus years.
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.
Just disappointed - Chad S Greer
Our 2017 Escape was in for a small accident. Took 2 weeks due to a back ordered part, not Imlay City Fords fault. My issues with them though include multiple non returned phone calls, they promised a vehicle to drive and never came through, rude customer service when I could get my service guy on the phone, and they left greasy hand prints all over the inside of my car. I will not be back.
Left with no support - Dean DDS
Bought a defective 2017 Raptor. 100 miles from home. Nightmare. Dealer replaced tranny. Still shuttered. He bought back for $8000 loss two months later. Ford walked away from deal. Dealer bought back when prodded but huge loss. Shame on Ford and this dealer, Bill Van.
This was my second Raptor and I loved my first. Should have kept it. Run from from any deal here unless you no other choice.
Service work and customer service is horiable - Upset Customer
Bought a used 2015 F-150 and had door issue before we left the lot. They said they took care of it and the door would not latch. Got it home, and again the door would not latch closed. Took it back again and again the said it was addressed and after 1 day, again the door would not latched closed. this time my wife almost fell out of the truck. Called the salesmen and told them we were taking it to a local Ford dealer in Cheboygan and wanted them to call me in the morning - they never did. The dealer in Cheboygan informed us the other dealer never completed the safety recall on the door and installed the cable on the door incorrectly. The dealing in Cheboygan - Fernelius Ford did a great job and took care of the issue.
Would not ever go back to Fox Ford.
Great Lakes Ford of Ludington made it right! - tlg1941
You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but everything has been resolved to my satisfaction. Even though the problem appeared minor it is a very expensive repair so it is understandable that the dealership would proceed with caution. Hopefully Ford will appreciate dealers like Great Lakes that once all the facts are clear go the extra mile to keep Ford owners happy.
I did a lease buy-out and new Fusion Purchase - ddomsten
Thank you to Matthew Kahlo for follow-through in making a lease buy-out and purchase of a new 2014 Fusion come together. I appreciated his manner, his "can-do" attitude, and his going the extra mile in pulling a somewhat complicated transaction together.
AWSOME people to deal with!! Thank you - nick&missy
AWSOME people to deal with!! Thank you
In October of 2011 I purchased a Lincoln MKX off the used... - jeremysgriffin
In October of 2011 I purchased a Lincoln MKX off the used lot at Pfeiffer. I got a great price and the experience was wonderful. It took all of an hour to go in, buy the vehicle which included finance and a trade in. I purchased the MKX for 3K less than anywhere else advertised in town and way less than bluebook retail, out the door. I have also since serviced my Lincoln at Pfeiffer. There service department is phenomenal. They are quick, friendly, courteous, and thorough. I have since had my wife start taking her car their. I highly recommend this dealer for both car buying and service.