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Bought vehicle - Jeff
Made it easy for us, very comfortable family like atmosphere. We loved our experience and would highly recommended Pauli Ford for your next vehicle purchase.
Used car department is shifty. Drove 45 minutes to buy a... - huronvalleyerectors
Used car department is shifty. Drove 45 minutes to buy a car from them and I get the run around. Salesman was okay but manager is a dimwit.
The online appointment utility on their website works... - Ron H
The online appointment utility on their website works well. A phone call reminder the day before was appreciated. Check-in was fast and thorough. They performed my requested maintenance items properly in a reasonable amount of time. Drying the vehicle after the car wash was a nice touch. Everybody was polite and appreciative of my patronage
We have dealt with Crest Lincoln for many years. The... - firstname.lastname@example.org
We have dealt with Crest Lincoln for many years. The Service and Sales team (Andy Mycheck) are wonderful. Always treated well! We love the comfortable and fully stocked waiting area. Hopefully open again soon.
Recently took car in for leaking sunroof, car was wet... - Cochrane2000
Recently took car in for leaking sunroof, car was wet when taken in, car was wet and not cleaned from water damage. Was told it was before I picked it up. Big disappointment.
Love it, fast, friendly, courteous service always very... - jimabend
Love it, fast, friendly, courteous service always very well taken care of. Will be back for next vehicle and they always have treats for our fur babies
They were able to come below the estimate which rarely... - Spikekc_81
They were able to come below the estimate which rarely happens when getting repairs done. The staff kept me in the loop as to when my car was done.
great place to do business - jimhall
great deal, great service, fast, honest, and followed through will commitments. I got the truck i wanted, and a great price. Great Lakes Ford has my recommendation
Easy to work with, thorough. Everyone we dealt with... - mchllgrp
Easy to work with, thorough. Everyone we dealt with treated us like their top priority. There were a few things that needed attention on the vehicle we purchased and the used car team made all of those happen smoothly without interrupting our busy family schedule.
Great staff 👍 - Jayne
Went in for parts. Not only did the manager help me but he was very kind. I've sent friends there and they thanked me😊 Service Dept was also just as helpful and knowledgeable.
Great service when passing through town - e_man262
I was vacationing in the area when my rear window was broken by stones from another vehicle. I called to see if a replacement window might be available while I was in town. It was not. Rick Bartels was very accommodating and professional. He had the service/body shop wrap my window with a temporary film to get me to where I was going. Great job by all there. The wrap was done so that it stood up to a couple thunderstorms without leaking and there is no noise on the interstate while driving. I would highly recommend.
Service department is terrible. - UNHAPPY WITH FOX
We purchased a used “pre-certified” Lincoln from Fox Grand Traverse. We also purchased EVERY SINGLE extended warranty they offered. Originally they addressed a few minor issues. After that, best of luck. The responses from our service person, Eric were horrible. He gives vague answers at best. If you are given an expected time frame double (if not triple) the time to get your issue worked out. I had taken the Lincoln in the following Tuesday after Thanksgiving 2018. I did not get my car until after the New Year, with some of our issues unresolved.
Early March 2019, we call to tell them a part fell off our car. Responses were vague and inconclusive for three weeks. Which we were told by Eric to “just swing in and drop off the part and we’ll get it ordered”. We dropped off the part. Three weeks later, we have yet to hear from Fox. We inquire with Eric again. He states that he will “re-order” it and that it should be in the next day or two. Again, no call to tell us it had arrived. Again, we inquire and service department tells us to stop in anytime and they will pop the new part right on. We stop in and are presented with a bill for the part. We were never told we would be charged.
Fox’s pre-certified claim, along with each and every extended warranty should be addressing these issues.
I have leased F-150 on June 25, 2020. Since I have been... - zak Mahmud
I have leased F-150 on June 25, 2020. Since I have been shopping for one F-150, I didn't test-drive the truck. After about 2 weeks later, I learned from youtube about how to open the hood (latch location). When opened the hood, found that the radiator fluid was well below the lower limit and the back heat shield was badly chewed by a rodent or something. I do not have any rat or rodent in my house, called them and texted a pic of the heat shield, the sales rep initially confirmed that sometimes they get cars like that, they will be happy to replace that for me. I was relieved and decided to go there, but they didn't have any opening that week, My work started the following week after a long covid19 break, so I wanted to hold the trip for another couple of weeks, then called again to schedule an appointment. They said I have to pay for the heat shield since if is not under factory warranty. I then explained and sent another pic of the heat shield saying it didn't happen in my possession, I do not have rodents at my house, and the damage remained same even after another couple of weeks. Then spoke with the original sales rep, he said they will not cover the expenses, although he initially said it should be covered.
This will cost me $250 for that heat shield. It is now about three months the damage is still exactly the same as it was after two weeks when I first checked under the hood. When buying a brand new car, why'd anybody check for faults, I don't understand. They asked me to prove that it didn't happen in my possession, how in the world will I do that. If it was used car, I'd totally understand, since I am supposed to check everything before the purchase.
A good dealership should have offered me to take the car from my home, fix it, and return back to me. Instead, they totally declined to repair for free and blamed that it happened at my house. It would have been a small cost for them to keep me as a loyal customer. I felt scammed. Nobody usually opens the hood when buying a brand new truck. Extremely disappointed with this dishonest behavior from this dealership!
I have yet to have a good service experience - Marquette Local
I purchased a car brand new from Fox and the purchasing experience was fantastic, that is where the good experience ended. Within the first 200 miles my brand new car had two solenoid issues back to back. Both times they didn't offer me a loaner car despite taking 3+ days to get my brand new car fixed, the second time I asked for a loaner car and the service adviser just shrugged and told me he didn't have any loaners available. Luckily I had family who knew someone in management who they complained to and he managed to find me something to drive even though it was a fresh trade-in that hadn't even been cleaned yet.
Next came multiple regular service appointments as I had purchased a service contract along with the car. Every single time I had regular service I set an appointment ahead of time for early to mid morning and dropped my car off first thing when they opened. Every single time I went back mid to late afternoon and they told me they hadn't had a chance to work on it and were just starting, this of course meant I spent 45+ minutes in the waiting room despite the fact that my car was supposed to be worked on hours before I even arrived.
All of this could be written off as them just being far too busy with bad time management but my last experience was the one that sealed the deal. At around 20,000 miles my car ended up needing the rear brake pads and rotors replaced. This is a known issue with Subarus manufactured around the time of mine as the brakes would regularly get stuck and wear down the rotors prematurely. They tried to charge me full price to replace the pads and rotors. I had to talk with the service adviser multiple times on the phone before they eventually "found" a Subaru service program for this known issue where the entire repair could be performed for a $100 deductible. How does a licensed Service center not know about this common issue and the replacement program offered by Subaru?
With Fox being the only licensed Subaru service center in the area I honestly will never buy another Subaru. I don't feel any faith in the brand when I can't get it reliably serviced.
I just bought a new Ford pickup. I am very happy with... - Bigjms52
I just bought a new Ford pickup. I am very happy with truck. Everyone at the dealership was friendly and helpful. They gave me a loaner while they had the spray in bed liner installed. This was not my first purchase from Imlay City Ford, and I will return if ever I need an other vehicle. Imlay City Ford is a nice place to do business.
Great Lakes Ford of Ludington made it right! - tlg1941
You should note the change from the earlier rating. I won't go into a long explanation of the miss-communications that led to the earlier rating but everything has been resolved to my satisfaction. Even though the problem appeared minor it is a very expensive repair so it is understandable that the dealership would proceed with caution. Hopefully Ford will appreciate dealers like Great Lakes that once all the facts are clear go the extra mile to keep Ford owners happy.
Timing is everything! - cancermoon69
I had such a good experience with the purchase of my first truck from them it only made sense to come back to see what deals they were offering and I'm xxxx sure glad that I did! I found the truck of my dreams and they had just recently knocked $500.00 off the price. Like they say timing is everything!
Great customer service and communication - JR.Nicholson
I called this dealer to inquire about an F450 for sale on several external websites. I had the pleasure of dealing with Darrell. He was very vehicle informed, great communicator and listened to me. He asked for some product info from me which I sent.
In less then an hour he asked if his manager could join a phone conversation to run through some numbers. I agreed. Darrell manager was great to deal with well-spoken, knew his the product and had no fear of backing up his words with validating documentation. I highly recommend this dealer. Even though we were unable to cut a deal I will definitely give them another shot in 3 years.
AWSOME people to deal with!! Thank you - nick&missy
AWSOME people to deal with!! Thank you
sales dept desperatelylacking. Parts and service were great - Wifeloves2shop
Poorly treated by two different new car salesmen on 2 separate occasions. The salesman today had little to no interest in helping me. I walked in with the intention of buying and paying cash for a new Volvo. I could tell right away that he has no desire to help me. Very condescending.
In past when visiting the service department, I'm treated wonderfully. The parts department was especially helpful. It's because of parts and service that I will refrain from leaving only 1 star. Also Naz has always been very nice and helpful.