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Best Car Buying Experience EVER - AMALAYTER
Phil, my sales rep, had the vehicle ready for a test drive and even had suggested a route to get a feel for the car on and off highway. He understood what my priorities were, answered all my questions, and never once did I feel pressured into buying. Thank you for making something I dreaded into a positive experience. In addition, he has followed up with me via email and phone to be sure all was going well with the car and to see if I had any questions. Ali Malayter
Top Reviewed Specialists At This Dealership
New Car Sales
New and Used Vehicle Sales
John was the best salesman I encountered during my entire... - zac10
John was the best salesman I encountered during my entire car shopping experience. I had shopped around for a little over a month with many pushy, rude, or inattentive salesmen. John allowed me to come to the conclusion that this was the car I wanted, and did not push me towards the car. He was great working with me on the spot, as I was just a walk-in that day. He was very understanding about the couple of minor issues I had with the car and has been great about ensuring they’ll be handled.
New Car Sales Consultant
I want to thank Nick Hinterman, the sales and leasing... - lwayer
I want to thank Nick Hinterman, the sales and leasing consultant for Mazda & Volvo. I’m loving my new 2020 Mazda CX5! It drives like a dream!
Thanks again, Nick, for your expertise/knowledge and help this week.
I made the right choice in choosing Mazda - an excellent SUV! 👍😃
Pleasant car buying experience. Very accommodating,... - LHANCE
Pleasant car buying experience. Very accommodating, impeccably appointed, low pressure atmosphere. I have never experience such a comprehensive review of a vehicle’s features when making a purchase.
Overseas Delivery - jillt
Phil was fantastic and incredibly knowledgable about the Overseas Delivery! We started working with a different dealer but chose Phil because of his knowledge. He was able to set everything up exactly how we wanted and when we wanted to go to Sweden. Once our car was here he was able to quickly get it cleaned and to us. Phil was pleasant and very approachable. He answered all our questions with ease and no complaints.He also helped us find discounts we didn't know we could have. I would highly recommend Phil at Volvo Maple Hill!
bad after sales - jan3tski
Nobody bothered to call us that our plates and registration are in their office. This is the first time I needed to go back to the dealership just to get my plate/registration. My husband works out-of-town and I juggle my time between work and my daughters school and activities. This is so much hassle for me! I will never transact with this dealership again!
Ever hear of VIN Number switching?? I hadn't till I... - Phyllis366
Ever hear of VIN Number switching?? I hadn't till I met these crooks!
I test drove a car and liked it. I am a 57 year old disabled woman, whose husband is home bound, so I went there by myself. Nothing was written down and given to me, except a computer print out of the car I drove and liked. It had a Vin number which ended in the year my oldest daughter was born, "1978". I told the salesman that I liked this car, liked all the extras, loved the color, "Desert Bronze", but could he see if he could get me one just like it with a navigation system at a reasonable price?? If not, I'd buy this one.
He said he'd call me, and he did. He told me he could not find one that color with a navigation system, but would sell me the one I drove and he quoted me a price. I agreed to purchase and went down the next morning with the agreed amount, plus a trade in.
I was met at the door with "Would you like to test drive your car again?" I thought this was a strange procedure. I answered, "No thank you, I've drove it all ready and I liked it, I don't need to drive it again."
It had turn signals in the side view mirrors, 4 heated seats, garage door opener in the rear view mirror, 17 inch wheels, etc..... It was a "Limited", and had "Limited" written on the trunk. I had taken four pictures of it when I test drove it, to show my husband when I returned home. I still had the pictures in my phone in my pocket.
I did ask for the vin number, so I could call my insurance company and have the car insured to drive it home! EXCITED!!
They had the Vin number already written down on a post it note, and laid it on the table in front of me. I had State Farm on the phone. I looked at the Vin, and immediately noticed it ended in the numerals "1111" not "1978" the year my daughter had been born! I told State Farm I'd call them back. I blurted out, "This is not the right vin number!" I got a unison "Really!?" from all the salesman hovered around this old lady, including the rude Manager, Angelo Giordimaina.
"Ohhh the car prepared out front is not the car you drove??? Go look at it." They all urged me to go out and check the car parked out front. Yes, it was the right color, desert bronze. It did NOT have turn signals in the side view mirrors, it had 15 inch wheels, NOT 17 inch wheels. It did NOT have heated seats at all. It did NOT have anything in the rear view mirror. It was NOT the limited that I had drove. I told them NO, I have pictures and a computer run off of the car I drove and this is not it. I pulled out my phone and showed them the pictures, which caused them to scramble! They still tried to persuade me that this was the car I agreed on, the salesman said he could "not remember showing me all the "perks" like turn signals, 17 inch wheels, garage door opener, etc".
Then all of a sudden Angelo Giordimaina, started lecturing me, one of his salesman chewed me out, Angelo Giordimaina threatened to fire his new salesperson for doing this, but did not believe he knew any better. BUT since I was "green" and "did not know the difference between a GLS, and a LIMITED", he'd "give me a deal", which did not match the price I was quoted.
What if, I had not noticed the Vin number difference? and had signed the papers, got into the car, and then realized it was not the car I wanted.
I suspect......... "Too bad old lady, you bought it, now we are all going to the bar after work to celebrate".
Go to Lafontane and get a family deal, not a Crook's deal.
Great experience with buying a used car, Eric was great.... - jimmyswartz55
Great experience with buying a used car, Eric was great. I would recommend this place to everyone.
Maple Hill Auto Group
Subaru Sales Manager
Service Assistant Manager
Used Car Manager
Express Service Team Lead
Audi Service Specialist
Service Advisor/Warranty Administrator