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Customer service was super and the recall problem taken... - sandy's hubby
Customer service was super and the recall problem taken care of in a very timely matter. Very Happy and Ken Graf kept me informed about the steps necessary to correct the recall problems.
Top Reviewed Service Specialists At This Dealership
Very pleasant checkin and thorough explanation of work to... - MTKALUTZ
Very pleasant checkin and thorough explanation of work to be done. They also advised me if a recall service that I was unaware of. They took care of it the same day.
My sales person was John Meyer and let me tell you, he... - Ally Hippen
My sales person was John Meyer and let me tell you, he made this car buying experience so much fun! First time I went to a dealership, not Jeff Belzer's, I left crying because the sales person was so unwelcoming and pushy. I thought that's how it would be every time until I met with John. This was probably the best customer service I have ever experienced. I ended up walking out with a car I thought would never interest me but John was so helpful in making sure I would get exactly what I wanted. I highly, HIGHLY recommend shopping at Jeff Belzer's and HIGHLY suggest having John Meyer as your sales rep, you won't find anyone better!
Very good sales and service department, prompt and... - kasauto
Very good sales and service department, prompt and attentive, Christine was a delight to work with, very knowledgeable and helped us with our new car purchase,.
Ivan Garcia took care of me! - Bryan O.
I came in for an oil change but also had a tail light out. Ivan and the Cornerstone team went out of their way to get the oil changed AND replaced the wiring harness needed to repair my tail light. I really appreciated their efforts to get me back on the road again.
Truly awesome! Friendly,courteous, overall great... - Ganderson0402
Truly awesome! Friendly,courteous, overall great experience. Would definitely recommend to anyone. Easy to access and great service. Very friendly staff and willing to help ‘
Amazing!! Hassan Ghazi was amazing!! he was so helpful... - nau.alexis17
Amazing!! Hassan Ghazi was amazing!! he was so helpful and kind! I will most definitely be coming back and asking for him! Great experience and was so calm and willing to help!
Do not go here for service! I could have probably... - Todd
Do not go here for service!
I could have probably avoided additional damage and a huge repair bill if they had found what the real problem was.
They do not know what to look for or listen to what I explained.
I went in with grinding noise coming from the back end of the vehicle. They drove it and decided it was a front wheel bearing and replaced that. They said the noise from the back end was just tire noise. I didn't think that was right, but thought they would know more about the vehicle than I did. Wrong!! Two weeks later my truck broke down in the middle of an out of state move with a blown rear axil seal, rear bearing damage, the entire rear differential damaged and needed to replace it. After replacing that in the middle of Iowa the truck no longer has the "TIRE NOISE" they used as an excuse. I'm not even sure if they even looked at the back end of the vehicle (where I told them to look) because the repair shop I was stuck at said this problem should have been obvious if it had been checked.
Worst service in town. They promised me to fix my car on... - yang
Worst service in town. They promised me to fix my car on time but ended up putting my car aside for two days without performing the service they promised
I’m not happy with the paint job done to my car. with... - RODYMOON41
I’m not happy with the paint job done to my car. with in a week the hood paint started nicking again. Also the interior of my car was left very dusty.
Brought my car in 3 times for a battery dying after 3... - Cheristhisandthat
Brought my car in 3 times for a battery dying after 3 days of sitting.after the 2nd time they replaced battery. Did it again. Staff does not listen, they hang up on you and refuse to let you speak to a mechanic or service manager. Low and behold... dead battery again. Car is 15 months old with less than 7000 miles. Dont bring your car there if you want it fixed!
Service center is pretty awful to deal with. Brought... - MNJanuary
Service center is pretty awful to deal with. Brought vehicle in that we bought from the dealership side for detailing and rust proofing. Vehicle came back with a scuff, splotchy film STUCK on it and powder coating all over (in cracks, lines, etc) and they didn't include the weather tech mats we were told, either. In fact, we got ZERO mats we were to receive in the package purchased with the car (a $1399 package cost!) Service Center staff constantly kept brushing me off back to our salesguy, our salesguy and finance staff told us to connect with service center manager. Left several messages via phone for service center manager name I was given - as well as physically stopping in in-person a few times. Service manager has NEVER in months returned any calls, nor was he there any of the times I went there with the vehicle (conveniently he had always "left early" or had an emergency that day)! Maybe some bad luck or timing but doubtful over the span of a couple months. Not even sure at this point if the man even exists. Either way, got the vehicle back in after being told from the first pickup that mistakes would be corrected - only to get vehicle back with mats that don't fit, the scuff still there and a wrong sized wiper blade on it! At pickup, I pointed out that the wiper was the wrong size (I could visually see it was too big) and the service desk staff said "well my tech said it's the right one and installed it". I turned on the wiper for the guy and said check it out. The wiper then got stuck in the rear window because it's well...TOO BIG. The guy offered ZERO solution right then. Just said "Oh" and referred us back to our salesguy!!! No "our bad, let's get the right size" or "come back next week and we'll put a new one in"
NOTHING other than: "holler at your salesguy and see what he can do". Guess what the salesguy can do? Nothing really...because he's not the service center. Imagine that. So from our customer viewpoint, it looks as though service doesn't want to correct their poor service or mistakes. A customer shouldn't have to wait months and reach out numerous times or be tossed from person to person to get service and results. Finance had even goofed on our sales contract prior and best believe they contacted us every way (even sending someone by our home - kinda creepy) but for us to get proper service/issues corrected it has been a run-around. We're really disappointed and now questioning our choice of dealership. Our salesguy was great, by the way, but everything else has been lackluster and a HUGE hassle.
Had a accident with my Pearl white Buick. Because my... - walk50
Had a accident with my Pearl white Buick. Because my Insurance company had recommended Morries Body works in Brooklyn Park i went there.
Set up work to be done, took 1 week to finish. Upon picking my car up it looked alright until i arrived home and parked in my garage.. At which time i seen 2 different colors of paint from the orginal to Morries new paint and the grill/ hood body line was not straight by any means. By the way it took them 3 times to get this straight, which should have been done right the first time. After all they are supposed to be professionals. Every person that looked at the car could see the different paint except for the people at Morries body works. Went back to the body shop and told them my concerns, there excuse was plastic parts look differnt than metal parts, but one metal fender that was replaced was still not any different than the plastic parts painted by Morries Body works. They tried to cover up there poor selection of paint color by as they said feathering the new color onto the hood and passenger door. Which did not work by any means.On my second trip back to complain about the color difference they started telling me i was not seeing what i was seeing and that the color was right, afraid not. Finally i was feed up with there BSing me and telling me i was not seeing what i see, many excuses. I told them i would be taking the car else where... My feelings are stay away from Morries Body works in Brooklyn Park.
Luther Nissan Kia