Awesome place to shop! - Mtownzen
I had to replace my car due to some engine problems and I was very hesitant on going to a dealership and looking at cars but then, I walked into this dealership. I was met with smiles and very nice and pleasant people. Everyone was friendly. I asked for a test drive and Ciso Esparza was very helpful and informative. Later, I called and made an appointment and the ladies were very sweet and happy to help. I had an amazing experience with Ciso, who was very helpful and an awesome salesman. I would recommend everyone to come and check out this amazing team and find a awesome car.
Top Reviewed Specialists At This Dealership
Good experience - Reviewer101
I had a good experience at this dealership. I went in for Labor Day and was treated very well. Ron, “Cash”, was very nice to my family and I and helped up choose the right car.
Product Specialist / Stinger Specialist
Excellent Customer Service - Cargirlkathy1022
The Sales Man ( Nigel ) at the Sahara Dealership was kind, patient, funny and professional at the same time!!. He worked diligently to find a vehicle that would fit my needs and budget!! And he did!! I would like to add the Findley team was also kind and friendly as well.
Thank you All!!
I'm still making payments on a car they have put up for sale - MSwallia
I've had nothing but problems at Towbin Kia. My wife and I wanted to deal with the sales department through email or texting, but the sales guy wouldn't. We ended up spending a good portion of two days sitting in their showroom waiting for things to happen after repeatedly being told it would take just 45 minutes. We spend over 6 hours trying to trade in my 2015 Mazda CX-5 with almost 47,000 miles on it.
When I finally got to the point where I could sit down with someone in the finance department, there were so many mistakes that I should have walked out. They had my trade-in with nearly 70,000 miles on it, they had no idea about the 60 months 0% APR financing that I'd been approved for the previous day, and they added on $850 in gap insurance that I initially declined.
I was also told that I would receive a $400 check to pay for registration. I have yet to receive that. I paid for the extended warranty that should have come with a box of Zurich Shield supplies. I still haven't received that.
After reminding them that I had been approved for 60 months at 0% APR, I was offered two different financing terms. One was for 60 months and one was for 72. I was told both were 0% APR, but when I calculated the totals, only the 60 month loan was 0% APR. The 72 month loan had over $3,500 in additional charges that the finance guy couldn't explain, but he assured me it was also 0% APR. I chose the one that truly had 0% APR.
After all that, I had to wait a week for my new car to be delivered from somewhere in California. This didn't bother me a bit, but I wasn't allowed to leave with my Mazda because Towbin Kia now owned it. This also didn't bother me until I checked my bank statements over two weeks later and I was/am still making payments on the trade in and that loan is still in my name, even though it is up for sale on the Towbin Kia website.
So I am currently still making payments on a vehicle that Towbin Kia is actively trying to sell.
When I filled out the feedback survey, I was offered a free oil change for my trouble. What I really want is my Mazda back. I regret ever considering Towbin Kia for a new vehicle.
I cannot recall the name of the salesperson I dealt with... - SeanS
I cannot recall the name of the salesperson I dealt with but I do recall the lousy way I was treated when purchasing my Mitsubishi Galant. The deal wasn't bad, but when I inquired about the missing remote for the keyless entry, I was given the runaround because the dealer didn't want to give me a replacement. THERE IS NO KEY ENTRY FOR THE TRUNK! The only way to access it easily is with the remote.
I fianally convinced them to get me one, but the salesman wrote up the work order for another KEY!
It finally took a floor manager charging the remote to the scumbag salesman to get one ordered.
A+ to management, but that salesman needs to be fired.
Jim Marsh Kia