28 New Mexico Chevrolet Service Centers

I’m giving this a 5-star rating solely because I receive - DANIEL.CHAVEZ_25

I’m giving this a 5-star rating solely because I receive a bonus based on my surveys. However, I have some strong suggestions for improvement. First, staff should proactively assist customers rather than waiting for a coworker to offer help. This approach leads to poor customer service. Additionally, check-in was unacceptably slow, though I understand you were busy. What truly frustrated me was witnessing another customer, who parked behind me, being prioritized over me. He was greeted before I was, which is simply unacceptable. Please address these issues to enhance the customer experience.

I want to complement Galles on the quality of the - d.tillman2010

I want to complement Galles on the quality of the employees they hire. Matthew was my service advisor for my 2025 Equinox. He is very personable and calm and listened to my complaint that the driver side window wouldn't go up and down. He immediately assigned the task to a mechanic who found that it needed a part. Matthew ordered the part and when it arrived he called me to let me know. I just came back from there after having the new part installed. YEA, my window goes up and down so I can now go through the driveup at the bank and car wash. Thank you Matthew! Donna Tillman

Was there for oil change. They found problem with... - Mizpat

Was there for oil change. They found problem with brakes??? No test drive. Did not fix properly and had to go back again next day. Fixed problem and delivered car. Customer service excellent but not sure about service staff. Usually have no problem.

Traveling from Arizona to Oklahoma I had a minor - J. Chandler

Traveling from Arizona to Oklahoma I had a minor emergency with my GMC Sierra. It had to have been operator error, but a few miles out of Albuquerque I ran my windshield washer and noticed a light oil sheen on the lower left of the glass. I pulled into Moriarty to check to see what caused it . I discovered the oil cap was missing. I found Tillery Chevy/GMC just a few blocks away. They did not have the replacement cap and said it would be 4 days before a new one could arrive. They saw the panic on my face and offered to remove the oil cap from the same model truck on their lot. Great! They installed the cap from the other truck. I paid for one to be shipped in, and I was headed home very much appreciative of their accommodating my needs. From that experience I can say they are good people willing to help any way they can.

Charles Kimbel is a Top Notch Service Manager and has - J.Lopez

Charles Kimbel is a Top Notch Service Manager and has been a pleasure to deal with where my vehicle is concerned,also Aron Bingham General Manager Stood behind the dealerships word to address my issues. Thank You Both!

Service department is always so amazing. - Jaysonswift

Service department is always so amazing. I am always asking about coupons for my oil changes and they are always so helpful.

Ray Martinez was an excellent service advisor. - Patrick martinez

Ray Martinez was an excellent service advisor. He is very professional and cares about his customers.

Seth in service department was great and easy to work - nickstrunk

Seth in service department was great and easy to work with. I will be returning for my next service needs on my vehicle

Semi annual maintenance - jtyeager

Quality service, friendly people, took care of all my needs. Will have all of my service done here. Courtesy and promptness is excellent. Will recommend to others.

If you want a dealership who will support you over the... - ES00

If you want a dealership who will support you over the life of your vehicle - do NOT go here. This dealership has been in decline for years. It is sad to see. I strongly advise you NOT to take your business to them. Their service is atrocious. They cannot turn vehicles quickly, mislead you on their service timelines, will not return calls, are not proactive, are unresponsive, have massive employee turnover (not surprising) and are impossible to work with. Myself and others have repeatedly been lied to, ignored and denied timely repairs. Do NOT go here.

More expensive, just because it's Aztec? - Sadie

I went in to their service center to get a quote on installing a part on my Chevy truck. 84 bucks. Went to the Chevy dealership (Webb) in Farmington, was quoted 47 dollars for the very same job. I don't know if it's just because they are in Aztec, but the price difference is downright insulting. I wouldn't get a tire changed at this place. Now I only use the dealer in Farmington. Its worth the drive!

The worst service experience ever! I thought may sales... - FDN_INC

The worst service experience ever! I thought may sales experience was horrible. While I was having my vehicle service I went upstairs and had a horrific sales experience. When I returned to pickup my vehicle, not only did I find out that my $19.95 lube oil and filter was now a $101.95 nightmare of repairs that I had no idea about, but I also found out that there is not a certified GM technician on the premises. Also I found out later that this idiot submitted warranty claims on my vehicle that were not performed like front brakes etc. After a call from GM I clarified for them that this was absolutely the worst experiecne of my life, ever! Extremely Dissatisfied and I will never return for any reason!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Great service and customer service - Hoovers Detail

Got my truck serviced in an appropriate and timely fashion....Well mannered customer service....all around friendly and great atmosphere...we'll be using again thank you...

I really wish they would take the time to figure out what - sfh

I really wish they would take the time to figure out what is exactly wrong with our vehicle-- we have spent tons of money with no fix to our problem

Extremely poor service and repairs - MAR1674

Very poor service! Moved here from out of state and always take my vehicle to the dealership for repairs and service. I needed a repair and some basic services and thinking I would be able to trust the dealership, WRONG! They kept my vehicle way to long for the things I needed done. One day turned into several. I am very familiar on how vehicles work and when was given an estimate it seemed higher than that repair would normally take. When I questioned why not only did they not have a good explanation but the service person was rude and seemed very bothered that I was questioning him. I have since found a reliable, honest, and friendly shop to take care of my vehicle. My suggestion is to go somewhere else. This is a used car lot and nothing more, the professionalism you would expect at many dealerships is seriously lacking here that's for sure!