272 New Mexico SRT Service Centers

Q was very courteous and a good communicator. - Daverauch10

Q was very courteous and a good communicator. Kept me in the loop on the vehicle status while I waited for the repair to be completed. I appreciated his optimism, and he’s one reason I would come back again. Thanks again!

The service tech and service manager were very helpful in - marvinljohnson1

The service tech and service manager were very helpful in providing the services I needed.

They have helped keep my Hyundai elantra going for 11 - ARrive1

They have helped keep my Hyundai elantra going for 11 years. They are dependable and I literally have trusted LHM service with my life. We have a great relationship.

I bought my new Bolt EUV here and I cannot say enough - warmpuppy66

I bought my new Bolt EUV here and I cannot say enough good things about the Finance department and the Service department. Bonnie is the best! Super-friendly service!

Sorry to leave such a low review. - hsss-too

Sorry to leave such a low review. I called to make an appointment. I was told that I could bring it in without one as they take drive ins. I arrive to find 4 cars ahead of me and advised to come back in two hours. Upon arrival the service advisor says they are finishing up with a car and I was next..this was at 10:15 AM. I asked how long it would take and he stated about 1 hour so I waited in the lounge. I waited until 2:15 PM before he notified me it was complete. Did I mention that this is an oil change? When the service advisor made out the service order I asked for "full synthetic'' motor oil and he noted that. When I read the service completed I took note that they used "synthetic blend" motor oil. Lots of incompetence at Vision Ford in my opinion. 7 months ago the same Vision Ford left my air intake box open after inspecting my air filter recommending a change. I discovered it a few days later when I went to replace my filter. This place is sad.

Josh was very friendly and helpful when we went in for - moonbean7

Josh was very friendly and helpful when we went in for work we weren't sure what was needed. A wrench appeared on the dash screen. He told us what was needed and got it done. Quick and easy.

Over the last 10 years we have only serviced our Tacoma - beth

Over the last 10 years we have only serviced our Tacoma here. Todd Mills has provided the best possible service. He goes out of his way to take good care of us. Phil and Beth Reeves

These people are experts at saying sorry, but this does - michaelmcgowan1

These people are experts at saying sorry, but this does nothing to fix the problems they cause. Incompetence combined with arrogance and attitude is a surefire way to alienate and drive away a customer base. This is what they accomplished with me today. Today was my third fiasco with the Rich Ford Service department. I showed up ten minutes early for my appointment only to be told they could get me in at Three Thirty p.m. When I showed them the appointment that was made, they said I am sorry, you do not have an appointment because you are not listed on the board, as they pointed to the board. When I showed them the text messages they sent me reminding me of today's appointment, that did not seem to matter either. A supervisor walked in and told the service desk to get me to the front of the line, which ended up being a three-hour and twenty-minute Oil Change marathon. These people act as if taking your money to provide lousy service is actually doing you a favor. Steer clear of this pole if you have a Ford. There are too many other places to go that provide good service and actually care about their customers.

I needed my battery replaced. - Koala87120

I needed my battery replaced. I went during lunch time, they took my vehicle right away and had it done in less than an hour. Thank you!

Excellent, friendly atmosphere, friendly sales person and - laney56bud

Excellent, friendly atmosphere, friendly sales person and awesome vehicles. Plus they gave us a new vehicle 👍

The guys did a great job on my Scat Pack. - NM.Reviewer

The guys did a great job on my Scat Pack. They even through in a car wash. Greatly appreciate it. I’ll be back for more service. 🙏🙏🙏😀😀😀

it didn't start off well. - scimps13

it didn't start off well..i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even though they were booked for a month out.. Victor worked very hard to get my Compass repaired and back to me ..He knew it was my only vehicle.. Parts were delayed ..but he let me know the status each day and i was able to get ahold of him when i needed to..

Surprised to see the rating for reviews here. We just... - lawrencedfw

Surprised to see the rating for reviews here. We just used SF Chevrolet for servicing our vehicle and despite having delays from our drive from Taos, we were handled and serviced . I cannot say enough positive things about Kimberly Roman, who was our service advisor.......what a professional and obviously has the experience as her knowledge of cars was complete and to top it all off, she was responsive and most courteous to us both. She is a wonderful asset to the dealerships and we feel the drive to SF is worth it as we have been very satisfied both times there. Also , your shuttle service is a plus, and the driver each time has been so pleasant and dependable. Thank you!

Dealer provides excellent service. - Davidapodaca

Dealer provides excellent service. Service agent delivered as promised. Service was timely. Scheduling was flexible

Took my F150 in for a major recall. Robbie, Raul, and... - RLG

Took my F150 in for a major recall. Robbie, Raul, and Steve were awesome. I told them upfront I was going to review the work as last recall was a total disaster, they said Tommy is very particular about his work and not to worry. They were right, all was correct and looked great.

Nile Renecker is customer focused and goes out of his way - AFRADEMEYER

Nile Renecker is customer focused and goes out of his way to accommodate me ( I live in Taos) . I appreciate his problem solving professionalism