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Darren was our contact person. He is always professional... - dsnell
Darren was our contact person. He is always professional and on top of his game!
Keeps us briefed continually in the service of our vehicle.
Top Reviewed Specialists At This Dealership
Thank you Smith Cairns for excellent prompt service on my... - sanedka
Thank you Smith Cairns for excellent prompt service on my Jeep Cherokee and for helping me keep my cars running well. I appreciate the excellent service and for helping me keep my cars running well. Ed
Aweful! Don't Buy Their Dealership Warranty!! - You Know Who I Am
DON"T buy into a dealership warranty at M&M. I took my car that was bought there new several times to be fixed and they were unable to resolve the issues. They were also unable to provide me a loaner car while they worked on my car even though a loaner car was part of the dealership warranty. They charged me multiple deductibles for the same issues that they were unable to fix during the prior visits. If you are the person that likes over priced cars that don't work properly and useless warranties than this is your car dealership.
Regular service on my Fusion went well as always. The... - drsrx44
Regular service on my Fusion went well as always. The staff was super friendly and helpful as always. I would recommend them for service to anyone
Love my car! Nye Ford and my Salesman David DeForest made... - Shilliker324
Love my car! Nye Ford and my Salesman David DeForest made it so easy in this difficult time!!! All staff including Jess in financial went above and beyond to make sure I have what I need!!!
From the first test drive to the sales experience, I am... - Chris H.
From the first test drive to the sales experience, I am totally pleased with Pioneer Ford. My Sales Associate Connie Draper was/is fantastic and made the whole experience worth while. I love the deal I received from them!
Excellellent Service Department. I drive an hour to have... - Sgiminiani24
Excellellent Service Department. I drive an hour to have them service my vehicle. Lisa, Wayne , Jake and Josh over in parts are awesome. Thank you for doing what u do folks !
Great experience - Chris G
To say that buying a vehicle from Caskinette Ford was a great experience is an understatement.
If your looking for high character people to buy a car/truck from, then don't hesitate. Jess was fantastic to deal with in every step of the process. Other dealers should take note, can't say enough good things.
Always an easy experience. - dcoop
I always go to Emerling Ford. I love the staff there. Ed is always a pleasure to work with. He, and the others, go out of their way to be sure I get everything I need.
Gino and his crew are the best. i will never go anywhere... - tiottia russ
Gino and his crew are the best. i will never go anywhere else but rea ford for all my repairs. they are honest and trustworthy and helped me in a pinch when another shop took advantage of me
Liars - JJP297
I had the worst experience I’ve ever had at James Ford in Williamson NY. These guys lied from the get go and about what I was approve for it was an absolute joke. They told me I got approved for a truck I was looking at I have good credit and was putting money down and no negative equity.
When I got there they told me I did not get approved for that truck then tried to put me in a smaller truck F150 and said I would be better off. I hope Corporate Ford Company does an internal investigation on this very shady dealership.
Lifetime customer no more!!! I went in to discuss turning... - Unhappy
Lifetime customer no more!!! I went in to discuss turning my lease in and look at new vehicles, I was right off the bat made to feel as if I was not good enough and told that maybe I should take some things off my “wish list” which mind you was everything that I have in my current vehicle so I wanted to have it all in my next one and wanted to look at seeing about the price either being the same or less which would have been great!!! But instead I was told that it wasn’t possible and I would be paying 100-150 more per month more if I wanted the same vehicle!!! Are you kidding me!!! I have been leasing the same model vehicle the last 10 years with no changes to the features and there maybe ever being a few dollar difference, how is it that you’re going to Jack the prices up that much and try and make me look stupid. I was also going to be putting a large down payment towards it as well and the payments were still higher. The Sales rep started to get an attitude with me and she was clearly not willing to help when I did start taking features off it or asking what we could do to get it down. I don’t care what your tenure is in the company if a customer is asking for help with trying to get something or even asking for a little more explanation on something don’t belittle them for not knowing it or understanding it the first time. i honestly left the store in tears and will never do business there again.
We went to Concord to look at a 2008 Lincoln MKZ. Herb... - jaymacgthree
We went to Concord to look at a 2008 Lincoln MKZ. Herb met with us and set us up with a test drive of the vehicle and went over the features and specifications of the vehicle. While not overly friendly the staff there treated us professionally. Herb found us financing that was more flexible and useful than Ford Credit's and made the sale. The vehicle has been a joy to drive, reliable and the envy of all who check it out.
The after sale customer service was the only issue that concerned me:
At no point did Herb or any other representative of Concord Ford Lincoln Mercury call or write to ask how we liked the vehicle or if we had any issues or concerns with it. Ford itself never sent the typical vehicle and customer service satisfaction survey that accompanies all new vehicle purchases. Apparently once they have your money they forget about you and follow up customer service is extinct. While I love my Lincoln I was left with no reason to purchase from Concord again.
Bob and Francis went out of their way. - Jeep Happy
Not only did they work with us in making our new jeep affordable for us but we finished the purchase in a couple of days from us seeing it to owning it! Fabulous experience.
One More Time... - bjs
Once again I have leased a beautiful new Ford from Jack Byrne Ford in Mechanicville and my experience was wonderful. This is at least the 8th or 9th car from this dealer and my outcome is always the same. No problems and I leave with the car that I want.
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Do yourself a big favor. Stay away from this car dealer. ... - jmb655
Do yourself a big favor. Stay away from this car dealer.
I bought a used car from them and within 6 months the front bumper cover started to fall off! I came to find out that the car had been in a rear end collision, both sides of the cars had body & paint work as well as the front and that is why the bumper was falling off. None of this was told to me at the time of the purchase. I have heard form other people who bought used cars there that they had body paint & body repair issues that were not divulged at the time of the purchase. They are a dishonest dealer! From what I'm told, the owner buys cars at auction cheap especially those that have been repaired so he can sell them at a lower price than his competition. If you do look at a car at McLean Ford ask to see the Auction Condition Report as well as a CarFax report. But see them IN WRITING!
I also had my car serviced there once. They got grease all over my carpets and would not clean or replace the carpet. Never again!
Friendly as friendly can be. Extremely accommodating. ... - Giddy
Friendly as friendly can be. Extremely accommodating. The great thing about being in a small community is they treat everyone fairly! The treat everyone like a neighbor - maybe it is because it is a small community, but they just do.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Royal Automotive heaps on the hard sell tactics. Not... - frustratedinwaverly
Royal Automotive heaps on the hard sell tactics. Not giving pricing, only asking what you want to pay per month. They will say or do anything to get the sale but after that they don't to hear from you. Need service, be prepared to wait for a week or two. During the sale they send in a wide array of people all with different forms, I had no less than 8 people, claiming they are all working together, but the end result is you don't get proper time to review what you are signing. That's where they get you, you will get bills for weeks after the purchase and end up with extended warranties you didn't want. After the sale they play dumb and say that everything should have been explained. But it wasn't. I am done with them
Great Service Experience - Satisfied Customer
Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.
In New York
Cortese Ford Lincoln
Service Department Manager
General Manager Cortese Ford-Lincoln