A pleasure - EA Mastro
Buying a car can be exciting but dreadful experience. Jeremy Stanton and M&M made it so easy and pleasant. This is the second car (2018 Ford Escape) that I have bought from them, and they continue to make car buying easy and positive. All staff that I dealt with were extremely knowledgeable; if they didn't know the answer right away, they said so and went to find the answer. No winging it or making something up. They were direct, straightforward and professional. Great sense of humor all around too, which actually made for some fun. Jeremy started by asking me what I wanted in the car, and what would be a deal breaker if I couldn't get it rather that starting by pushing a car he wanted to sell. I was also very happy with the price, and Jeremy made the extra effort to help me get all the features I had hoped for. I would recommend him and M&M in a heartbeat.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Lease Consultant
Excellent Sales Department - Dina Erne
I specifically worked with Rick Riola and I could't be happier with my results. He was very patient
since I was unsure what I really wanted. In the end I got a great vehicle that fit my budget.
The extra customer service and making sure I was happy with every aspect of my experience was a plus too!
Honest and polite - GIS43
I have been going to Crossroads Ford for maintenance and repair work on my Ford Edge for a couple of years. They always did a great job and were fair.
This made me decide to purchase my new Ford Escape from this dealership. I am driving my new
Escape and I like it a lot. The Sales Person was very helpful and friendly.
Thank you very much TJ Baker.
2013 f- 150 purchase - agkart46
This is the third vehicle we have purchased from Emerling ford over the past few years. My wife and myself truly appreciate their integrity and honesty. Our salesperson Nate , made sure we understood everything about our purchase and had the vehicle ready to go as promised.
Great place to do business - Honda
They are nice people and do what they say and are not pushy would recommend going there to buy your next vehicle I will be back
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Can't beat them... - DieselDriver7.3
Tires ordered on Friday arrived and installed on Monday. Got me a great deal on oversize tires for my F250 Super Duty. Super helpful with ordering stuff. I like the fact they point out stuff that "You could do." But aren't pushy by any means. My second review of them and nothing has changed in the last year
First time here - Morgall
I found the place clean and welcoming and the staff pleasant and professional Fresh coffee water and work stations set up in the waiting room
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Excellent service and staff - cox6565
This the 2nd F150 I’ve leased from Orleans Ford. Both times my salesman Nick has found the truck I wanted and got it fast. I would recommend them to anyone
Very nice - Amber croniser
Couldn't ask for nicer people to deal with when it came to options on buying a new car, very helpful, honest people. Would refer to friends Any day
My second new car - Northern Star
Bought a new car, no pressure, answered my questions. Received a good deal, it was a very good
experience. I will return to this dealership.
One More Time... - bjs
Once again I have leased a beautiful new Ford from Jack Byrne Ford in Mechanicville and my experience was wonderful. This is at least the 8th or 9th car from this dealer and my outcome is always the same. No problems and I leave with the car that I want.
Quality Service - Reneew529
I had an excellent experience with my salesman, Dejan Erdeljan. He went above and beyond to make sure that my needs were met as far as vehicle specifications and pricing. I am very happy I chose this dealership over local competitors.
Great Service Experience - Satisfied Customer
Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.
2+2 =7 by their math - AnnNT
I was looking to lease again. Had the price and the payment from the Ford Website for the exact vehicle.
Somehow the payment West Herr calculated was about $50 more a month, that they couldn't explain. All they would say was taxes and fees,no details. The sales manager acted like I stupid for saying it didn't add up. Finally I walked out.
I later get a text from the salesperson saying they had miscalculated in the amount of about $30, and claimed the Ford Website price I had printed out was somehow wrong to account for tho other $20.
This dealership doesn’t care. - Steve235
I saw an F150 on their website and went in to discuss it with the idea I would buy it. When it came to negotiating the price and my trade the salesperson never offered me the advertised price less a reasonable trade offer. I agree with other comments on this page. Stay away from Magiire Ford if you are shopping for a used vehicle.
We went to Concord to look at a 2008 Lincoln MKZ. Herb... - jaymacgthree
We went to Concord to look at a 2008 Lincoln MKZ. Herb met with us and set us up with a test drive of the vehicle and went over the features and specifications of the vehicle. While not overly friendly the staff there treated us professionally. Herb found us financing that was more flexible and useful than Ford Credit's and made the sale. The vehicle has been a joy to drive, reliable and the envy of all who check it out.
The after sale customer service was the only issue that concerned me:
At no point did Herb or any other representative of Concord Ford Lincoln Mercury call or write to ask how we liked the vehicle or if we had any issues or concerns with it. Ford itself never sent the typical vehicle and customer service satisfaction survey that accompanies all new vehicle purchases. Apparently once they have your money they forget about you and follow up customer service is extinct. While I love my Lincoln I was left with no reason to purchase from Concord again.
Do yourself a big favor. Stay away from this car dealer. ... - jmb655
Do yourself a big favor. Stay away from this car dealer.
I bought a used car from them and within 6 months the front bumper cover started to fall off! I came to find out that the car had been in a rear end collision, both sides of the cars had body & paint work as well as the front and that is why the bumper was falling off. None of this was told to me at the time of the purchase. I have heard form other people who bought used cars there that they had body paint & body repair issues that were not divulged at the time of the purchase. They are a dishonest dealer! From what I'm told, the owner buys cars at auction cheap especially those that have been repaired so he can sell them at a lower price than his competition. If you do look at a car at McLean Ford ask to see the Auction Condition Report as well as a CarFax report. But see them IN WRITING!
I also had my car serviced there once. They got grease all over my carpets and would not clean or replace the carpet. Never again!
Bob and Francis went out of their way. - Jeep Happy
Not only did they work with us in making our new jeep affordable for us but we finished the purchase in a couple of days from us seeing it to owning it! Fabulous experience.
Friendly as friendly can be. Extremely accommodating. ... - Giddy
Friendly as friendly can be. Extremely accommodating. The great thing about being in a small community is they treat everyone fairly! The treat everyone like a neighbor - maybe it is because it is a small community, but they just do.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
In New York
M&M Auto Group