Wonderful experience - Camrygirl
Experience was wonderful everyone was terrific. Atmosphere was very positive. Justin was so helpful , made me feel at home, calmed my worries. Loved that they use a bell when someone gets approved and everyone of employees clap.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Great - BamaBy30
Joe Macutek is the best. I used to go to his swimming recitals back in Albany in the 80s. I really wish he would get back into competitive balding. He was the G.O.A.T
Senior Sales & Leasing professional
Oil change - retsof176
Scheduled my 2018 f-350 for its first oil change. No problem. Arrived on time. No problem. Was greeted by service warmly. No problem. Went to sit with Tom Ciavarri. No problem. He lays down an info sheet on the new 2019 Ranger. PROBLEM! They aren't available yet and we need a new truck for the wife. Tom said no problem. We get one in I'll call you. Problem solved! Thanks Cortese Ford...problem solvers one and all. And thanks to the front end guys for polishing off that dozen donuts.
Great service. - Bobf150
Very nice dealership. Sales person was very helpful fund the right truck for me. He was very friendly and helpful. PJ was great . Truck is just what I was looking for.
2013 f- 150 purchase - agkart46
This is the third vehicle we have purchased from Emerling ford over the past few years. My wife and myself truly appreciate their integrity and honesty. Our salesperson Nate , made sure we understood everything about our purchase and had the vehicle ready to go as promised.
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Purchase of new Explorer - treeman
Salesman was very helpful to match the vehicle with our needs. Called us later to check on us. Followed through with all our needs. Explained the controls to us.
Awesome people - Happy camper
Pioneer Ford asked what I wanted & they made it happen, I traded in my 2015 ford explorer for a 2018 ford explorer everyone treated us great I would absolutely recommend Pioneer Ford to anyone looking to buy a new vehicle. Special thanks to Gary, Shelby, Dave. You may be a small dealership but you treat your customers like family and it really makes a difference. Loving my new Explorer
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Started on my vehicle as soon as I pulled in and they were d - fordowner0928
Staff in the service department are wonderful friendly and do a thorough job
I've taken my car there since I've owned it same service every time I go wonderful people
Awesome experience! - Dave & Colleen
This is our third vehicle purchased at Orleans Ford - very happy with sales reps Mike & Charlene. We will be back for our next vehicle purchase.
Smith-Cairns Ford Lincoln Mercury - CSims
Karl Miller has been our dealer for years and has always treated us fairly.
Thank you, Karl for your excellent service. Sims Family of Westchester.
One More Time... - bjs
Once again I have leased a beautiful new Ford from Jack Byrne Ford in Mechanicville and my experience was wonderful. This is at least the 8th or 9th car from this dealer and my outcome is always the same. No problems and I leave with the car that I want.
Great Service Experience - Satisfied Customer
Always a great experience when bringing my Ford in. Larry and Andrew are always very friendly and attentive to my needs. Would recommend anyone who needs service to ask for Andrew or Larry.
Sales and service - Ken
I stoped at Mcguire ford in ithaca ny to find a good trade in and the perfect car. I met with Carin Hopper. She asked me what i was looking for and i said AWD and sporty . She walked me out to a 2015 is 250 Lexus . Wow it was perfect . She gave me a trade in price and my monthly payment and we went from there. I just want to say she worked hard to make this sale and it worked.I love my car. I just want to say the car had a couple issues and the service department got me wright in and took care of it on the spot THANKS. I will always purchase a vehicle here.
We went to Concord to look at a 2008 Lincoln MKZ. Herb... - jaymacgthree
We went to Concord to look at a 2008 Lincoln MKZ. Herb met with us and set us up with a test drive of the vehicle and went over the features and specifications of the vehicle. While not overly friendly the staff there treated us professionally. Herb found us financing that was more flexible and useful than Ford Credit's and made the sale. The vehicle has been a joy to drive, reliable and the envy of all who check it out.
The after sale customer service was the only issue that concerned me:
At no point did Herb or any other representative of Concord Ford Lincoln Mercury call or write to ask how we liked the vehicle or if we had any issues or concerns with it. Ford itself never sent the typical vehicle and customer service satisfaction survey that accompanies all new vehicle purchases. Apparently once they have your money they forget about you and follow up customer service is extinct. While I love my Lincoln I was left with no reason to purchase from Concord again.
Do yourself a big favor. Stay away from this car dealer. ... - jmb655
Do yourself a big favor. Stay away from this car dealer.
I bought a used car from them and within 6 months the front bumper cover started to fall off! I came to find out that the car had been in a rear end collision, both sides of the cars had body & paint work as well as the front and that is why the bumper was falling off. None of this was told to me at the time of the purchase. I have heard form other people who bought used cars there that they had body paint & body repair issues that were not divulged at the time of the purchase. They are a dishonest dealer! From what I'm told, the owner buys cars at auction cheap especially those that have been repaired so he can sell them at a lower price than his competition. If you do look at a car at McLean Ford ask to see the Auction Condition Report as well as a CarFax report. But see them IN WRITING!
I also had my car serviced there once. They got grease all over my carpets and would not clean or replace the carpet. Never again!
Bob and Francis went out of their way. - Jeep Happy
Not only did they work with us in making our new jeep affordable for us but we finished the purchase in a couple of days from us seeing it to owning it! Fabulous experience.
Friendly as friendly can be. Extremely accommodating. ... - Giddy
Friendly as friendly can be. Extremely accommodating. The great thing about being in a small community is they treat everyone fairly! The treat everyone like a neighbor - maybe it is because it is a small community, but they just do.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Royal Automotive heaps on the hard sell tactics. Not... - frustratedinwaverly
Royal Automotive heaps on the hard sell tactics. Not giving pricing, only asking what you want to pay per month. They will say or do anything to get the sale but after that they don't to hear from you. Need service, be prepared to wait for a week or two. During the sale they send in a wide array of people all with different forms, I had no less than 8 people, claiming they are all working together, but the end result is you don't get proper time to review what you are signing. That's where they get you, you will get bills for weeks after the purchase and end up with extended warranties you didn't want. After the sale they play dumb and say that everything should have been explained. But it wasn't. I am done with them
In New York
Cortese Ford Lincoln
Service Department Manager
M&M Auto Group