GREAT SERVICE - Momgabsmom
This was the best service I have had in a longtime. Ed Didawick the GM was amazing , his staff was Awesome. I want to thank Randy, Tristen,Mike they are the best. Buying a car has never been easier.
The Shop of Choice for my 2014 Q60s - BDF
My second visit to Infiniti of Charlotte using Bobby both times, not only did they get me in within a day, but washed my car before they gave it back, the cost was very competitive and above most they develop a trust which is the most important with so many shady Service Groups today!! Great Job!!
QX603.5 - Boots
All in the dealership were very helpful from kolter kesler General manager and Reggie white my salesman he did a great job from start to finish.
Avoid this dealer & the employees listed at all costs! - Disgusted with Modern
They will tell you lies about vehicles to get you on the lot. When you ask them about the lies that you were told they ignore you. This philosophy starts with Sales Management all the way to the salesman on the lot. I also worked with Infiniti Consumer Affairs regarding the rudeness and unethical behavior.
They agreed that I had experienced the rude and unethical behavior. However, they would help me with any issues regarding the car but was unwilling to address the behavior at the dealership. Not surprisingly I never received a follow up survey on the transaction.
WORST OF THE WORST!!! - Greywolf
To bad for me I did not check these reviews prior to having my vehicle serviced by Lake Norman Infiniti, it would have saved me a lot of time and a lot of money....Liars and thieves you bet. However, I made the serious mistake of assuming I was in the good hands of a reputable dealership so please, please do yourself a favor and do not make that same mistake that I did because these people are not that! All I had was a water leak in the interior of my Infiniti whenever it rained that I needed taken care of. They kept my vehicle for 2 weeks and throughout I was pacified and befriended by the service tech Trey Brown with assurances they would take good care of me. He told me I needed the seals around my back hatch and window replaced for which I was charged a whopping $1,166!! My vehicle was returned to me, after 2 weeks, soaking wet in the same place I had the leak! The service manager Ray told me "it was fine when it left here" which we both know could not be true since I got it back wet (and even if that was not the case I still have the same leak I paid them to fix!). I should mention here that my Infiniti was towed to them by Infiniti Customer Care to replace the recalled air bags because I am over 100 miles away from them and additionally disabled which they were well aware all along. Ray then went on to tell me that if I brought it back (which he already knew I was unable to do anyway) they would see IF it was something they did. Seriously!? They just ripped me off for almost $1200 but I should bring it back to them so what....they can burn me again!? There is no NO IF I got it back wet and it continues to leak every time it rains so I gave them almost $1200 FOR NOTHING! And that is not even all, the window in my hatch worked fine when they got it but when I got it back it doesn't work any more and I can't even open it now. They are out and out crooks. They took my money knowing all the while they did not fix my vehicle and that I wouldn't be able to bring it back and even caused more damage to it and then told me too bad for you! Please heed my warning and stay as far away from this "place of business" as you can get!!
2016 Q70L 5.6 V8 AWD - CHankins
What a great group to work with. Worked with Don & Tom. Very quick process and not the normal pushy sales you get at most dealers. Will defiantly return.