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Overpriced extras - Overpricedextras
My mother in law purchased a certified preowned QX80 from Infiniti of Charlotte. A warranty comes with the car but she purchased some extras such as an extended warranty. Mind you she knows nothing about cars. I looked over her paperwork and did some research. On reddit the extended warranty she purchased for $3000 only costs the dealership $1000. They took advantage and made a 200% profit on this lady. She also purchased a road hazard for tires and wheel damage. The reddit cost is $495 but she was charged $1295.00. Well over a 100 percent profit. Also they put protection on the vehicle called Permaplate for $795 but that only costs the dealership $395.00. They told her it was already on the car. Also another add on was something called phantom for $149.00 which did not have a dealer cost to it. Be wary when getting your prices on aftermarket products as they are marked up tremendously. They are also holding points on the rate which means they make a lot more on the interest you pay. I would find your own financing through a credit union (founders or sharonview federal credit union) Please check out the reddit post for even more information. There is also a $695 addendum on the car for a bunch of items not asked for and they are making $200 markup on that too. This in addition to the $695 documentation fee should make anyone’s blood boil. A fair profit is reasonable but even the cost for total loss insurance is much much higher than its cost. Infiniti of Charlotte should do the right thing and be transparent with its customers instead of taking them for a ride in more ways than one. Do your research fellow customers.
QX603.5 - Boots
All in the dealership were very helpful from kolter kesler General manager and Reggie white my salesman he did a great job from start to finish.
Bait and switch - David
I found a used vehicle available at this dealership two nights ago that met the criteria for what I wanted. The dealership is an hour from my home so I wanted to confirm price prior to taking off from my office to drive all the way out there. Chelsea told me that they would be able to meet my price point on the vehicle and told me to speak with Yuri or Paul when I arrived the following morning. I asked her to confirm with them that everything was good to go with the vehicle and price so that there would be no hiccups the following day and she assured me everything was in line. The next day I had a great experience with the sales associate named Naz and was very pleased with his help through the test drive, but when it came time to talk money, their price point was ~5k more than what I had confirmed with Chelsea the night prior. Yuri (sales manager) came into the room and told me he could not go any lower, then Paul (the GM), told me that his employee did not have the authority to make that deal with me and that they could not go any lower. I guess Chelsea did her job though, all she needs to do is get customers in the door, whether she is lying to them or telling the truth.
They cost me over $1600 because I closed my office for the morning to drive all the way out there to buy a vehicle. They cost me hours of my day. They cost the price of gas to get out there (they offered a gas voucher but I never could find the gas station they wanted me to go to).
They cost themselves the sale of a 50k vehicle. They cost themselves a potential customer in the future as well as the hundreds of people that I influence in my office each week as well.
Truly disappointed because I was ready to buy that vehicle.
Graet customer/sales service - boricua64
Modern Infiniti exceeded my expectations and made my car buying process as enjoyable as possible.
Jimmy Crawford, my sales rep, was very patient and answered all questions I had promptly.
Exceptional Experience! - LDFarmsGA
Our experience at Lake Norman Infiniti was wonderful!!!! We stopped in on a trip from Georgia, wanting to trade our 2016 QX80 on new 2019. Everyone, from the receptionist to the sales manager were so welcoming and helpful. We were able to trade, and they delivered our new Infiniti to Georgia, 300 miles away to us today. Everyone at Lake Norman Infiniti made this the smoothest trade ever.
2016 Q70L 5.6 V8 AWD - CHankins
What a great group to work with. Worked with Don & Tom. Very quick process and not the normal pushy sales you get at most dealers. Will defiantly return.