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They were very kind and professional...since I couldn't... - jerryhudd
They were very kind and professional...since I couldn't drive my car away due to a blown head gasket, and I was in transit, stranded many miles from home and destination, I just signed the title and let them have the car..since the tires only had 200 miles on them...and the windshield was put in 3 days prior hoping that maybe some good could come out of a bad situation..
Top Reviewed Service Specialists At This Dealership
Business Accounts Services Manager
My experience at Autistar was great, from check - to... - Wyndi
My experience at Autistar was great, from check - to checking out. I believe we worked with Greg who has away of making you feel like you're family. Hi
Taking a vehicle in for service is not high on most... - deb1060
Taking a vehicle in for service is not high on most people's list of things they want to do, however, when you do, I HIGHLY recommend Boyd Chevrolet Cadillac Buick service dept! You will not be disappointed. Steven Watkins is one of the BEST Service Advisors I have encountered....Steven, the respect, professionalism, and kindness you extend to me and my vehicle (2008 Cadillac XLR) every time I walk through the door is very much appreciated. Joey Rhodes, you operate a well run service dept with the best service professionals and technicians around. Many thanks to you and your department sir!
Steve was very informative, patient & kind when helping... - uriel ramos
Steve was very informative, patient & kind when helping me look for a vehicle that I wanted. I’m very pleased with his work ethic. He was outgoing and very professional.
Always a good experience - mosak4
Always prompt and provide great customer service. I am always kept in the loop on the status of my vehicle repair. Everyone is very friendly.
OBX Rocks! - Richard
The crew at OBX Chevy always puts the customer first! Jeri is top notch when it comes to service writers. She always makes sure my needs are taken care of in a timely manner and schedules my service appoints to fit my needs,
JB was excellent. JB was very professional and attentive... - QueenBlkWidow
JB was excellent. JB was very professional and attentive to my concerns. He made sure that I understood everything that was happening with my car.
I was recently stranded on a Saturday by a dead battery... - Lisha
I was recently stranded on a Saturday by a dead battery in Salsbury while passing through the area (I am from Virginia). Chris in service was awesome! He advised me as to the most likely issue, and subsequently stayed after hours to get me back on the road! Obviously this was the first time I had done business with them, but if this situation was any indication of how they treat their regular customers in service, would highly recommend them to anyone living in the area.
Friendly and competent staff. Great experience overall .... - Southfork1jjester
Friendly and competent staff. Great experience overall . I appreciated the phone call updates to let me know about progress. Car was clean well when I picked it up
I recently had an amazing service experience for my 2003... - Ken
I recently had an amazing service experience for my 2003 Buick LeSabre. Major kudos go to Service Dept employees George, Robert, and Jacob, and Joe the mechanic who performed the work on the car. Thanks also to Carl for giving me a ride home. Everyone I've mentioned was very competent, professional and personable, and went above and beyond in the service provided. Thanks again for the amazing customer service!
BEWARE! BEWARE! BEWARE! - Pam
My husband and I bought a brand new 2017 GMC Sierra in July, 2017 which came with a warranty. In November, 2019, my husband had noticed a rumbling when accelerating and took it to the service department here (which by the way, is about an hour away from our home). They ended up saying that the problem was the transmission fluid that had been put in the truck at the time it was manufactured. They performed a "transmission fluid exchange" and gave my husband the bill for $620.55 when he went to pick up his truck!!! When my husband came home with the bill, I FLIPPED OUT! Not only did they say it was not covered because the warranty had just barely ran out, but they charged us $620.55 to exchange the bad transmission fluid that was put in at the factory when it was built (NO FAULT OF OURS IN ANY WAY, STILL UNDER WARRANTY, OR BARELY PAST THE WARRANTY!!!) I contacted the service department and was given a load of garbage reasoning for this and hung up the phone angry, but not willing to give up on this. Things got busy with the holidays, etc. and so I ended up contacting GMC directly after the new year and was told after a very lengthy conversation that they had assigned a case number and would have that on record, should they ever decide to do a recall regarding this, but that they could not refund us any of the money and suggested we get back in touch with the dealership. I called Hendrick and spoke with Jim Stewart, the Service Manager, who told me they have seen a lot of this problem with these trucks where the transmission fluid was bad and had to be "exchanged". At first, he seemed empathetic and I felt like FINALLY someone was going to do the right thing and give us our money back since this was a manufacturer problem and was in NO WAY our fault. He said he needed to speak with someone over him but sounded very encouraging to me. Fast forward...he called me back some days later and informed me that Brian Zompettie said there was nothing they could do because they would not be able to get the money back from GMC if they refunded us and Jim Stewart had a whole new demeanor than he had in the previous conversation (SOUNDED LIKE HE WAS BRAINWASHED BEFORE HE CALLED ME BACK). I was HIGHLY UPSET and Jim said I could call Brian myself, which I did, but had to leave messages, and HE NEVER RETURNED ONE OF MY CALLS! NOT ONE!!! THERE IS NO WAY THAT WE SHOULD BE STUCK WITH A BILL FOR $620.55 FOR BAD TRANSMISSION FLUID PUT IN AT THE TIME THE TRUCK WAS BUILT, WARRANTY OR NO WARRANTY! I thought the charge was over the top anyway for what they did so I called a local mechanic and inquired about how much they would have charged for this same service and was informed $180-$220 at most for labor and fluid so WE REALLY FEEL LIKE WE WERE "SCREWED OVER" BY THIS DEALERSHIP AND CAME TO THE CONCLUSION THAT THEY LOVE YOU WHEN YOU'RE BUYING YOUR BRAND NEW $55,000+ VEHICLE AND THEY ARE MAKING THAT COMMISSION, BUT AFTER THE SALE, YOU WILL NOT RECEIVE FAIR TREATMENT! THIS IS JUST WRONG ON ALL LEVELS AND THAT IS WHY I TOOK THE TIME TO CONTACT GMC AND THIS DEALERSHIP MULTIPLE TIMES AND TO WRITE THIS DETAILED, LENGTHY REVIEW!!! PLEASE DO NOT GIVE THIS DEALERSHIP YOUR BUSINESS BECAUSE THEY TREAT THEIR CUSTOMERS TERRIBLY AFTER THE SALE! I FELT MORALLY OBLIGATED TO PASS THIS INFORMATION ALONG AND WISH WE HAD NEVER SET FOOT AT THIS PLACE!!!! HARD AND EXPENSIVE LESSON LEARNED, BUT I WILL GET THE WORD OUT! YOU CAN COUNT ON THAT!
Service department did a good job, but the car was not as... - david.pruitt
Service department did a good job, but the car was not as clean as I thought it would be. Would go back again, but hopefully clean up will do a better job next time.
My new C-300 - Monegrojon4895
I came to buy a Mercedes Benz I worked with Diana Rollins she was awesome!! I got the car I wanted and at a payment I could afford. Ronny helped me get my first car loan! I will tell all my friends to go to AutoExpo if they want a car and ask for Diana!
I have never purchased a car from Ben Mynatt but have had... - Candy
I have never purchased a car from Ben Mynatt but have had my Buick serviced there on numerous occasions. I normally deal with Gary and Chad and have had nothing but positive experiences with the service department. They are always very helpful and courteous. I have always been given accurate estimates of service/repair costs as well as expected completion times. In seven years, I do not recall any negative experiences.
TRIM around infotainment - USCG-Dano
In and out with 25 minutes from appointment. Trim looks great. Great service from all.
Service did great from the servivce manager lady to service tech, very pleased. Kash kept all his promises.
Been thru the service dept several times.Each time I... - Naillady7992
Been thru the service dept several times.
Each time I received professional attitudes, great service, and extra care for my vehicle by placing plastic on my seat, and a floor cover.
Will refer to friends and family
Interior on my pre owned Canyon very nasty - Megafleet
Recently bought a 2015 GMC Canyon not in the best shape, previous owner didn't take care of the truck. Bought on a Saturday asked to have the truck cleaned up because the drivers seat had a large white stain. Sales guy says he took the truck across the street while the paper was being done. Truck came back to the used car center worse than it left, sales guy says we got you cleaned up. What a joke, seat stain has gotten worse to the point that I will replace the front seats. Stay away from this place sales guy is lazy and couldn't even get the used vehicle clean. Go elsewhere you will be better off, will not do business there ever! Scott C
This Speaks for Itself - gsfowler70
My current new car is the fourth CR-V I have purchased from Boyd Automotive. Accociate Seamon Rice has sold me each of these cars. I like Honda CR-Vs, Seamon Rice is honest, knowledgeable, and friendly (have known him for a quarter century. Also Boyd Automotive has reliable service of your automoble.
They were rude, unprofessional and not at all respectful.... - davidinlex
They were rude, unprofessional and not at all respectful. I would not send anyone there. They treated me as if they did not want my business,
I had work done to my dodge magnum Rt. The front fender... - msburns
I had work done to my dodge magnum Rt. The front fender was replace along with some other work. Paint matched perfectly and no over spray. These guys were always there when I called and tried to help me regardless of who had my paperwork. Teamwork, dedication and top customer service is a gift and Crown Auto Paint and Body exemplifies each one. Thanks for you commitment to excellence.
Made it easy - JeremyEGuzman
Scott was my advisor. He made my recent trip to service quick and painless. Spoke with west the director as well and he was pleasant and accommodating. I’ve bought many vehicles from Gene and Angelo, and we will buy from here again, I’m sure.
We had an appointment and had to stand a long time... - Gail
We had an appointment and had to stand a long time waiting for help and the lady we had the appointment with never came to help. The service department need some customer service training. They are not friendly and I will not go there again. I rather drive to Cary or Raleigh for service.
In North Carolina
Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC