A Great Experience - Brian
A couple of weeks ago I was in a wreck that totaled my Cadillac CTS that I bought from John Holt two years ago. When I bought that car, the dealership treated me well and made the process very quick and easy. Since I was again in the market for a car, I went back out to John Holt. This time, they found the XTS you see pictured, and they (Justin Hart, the salesperson) even brought the car along with the contract to OKC for me to sign instead of me having to run back out to Chickasha. I’ve bought several cars from dealerships in the past but I’ve never had one treat me as well as John Holt (both times).
Top Reviewed Specialists At This Dealership
Amazing Customer Service - ErinB
Wesley was amazing in helping and helped so much more than I could imagine! Customer service was great not just from Wesley but all of the staff! Definitely will get our next car here as well!
Purchased vehicle - Gmc1
Service was prompt, employees were very helpful and friendly. Answered questions and were able to get answers that they did not have at the time. Was not able to get the price I wanted but ok with the deal we made.
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great service fair price - Lk1961
Joe DeNoya is very customer oriented. Assists in every way to ensure your satisfaction with a desl. Eric is careful and clear in explaining financing options. Buying fom them was an easy and pleasant experience.
No service on Saturday - Chevyfan
My husband was traveling with hunting dogs when his alternator went out on the interstate,roadside assistance sent him there where he was treated like a 2nd class derelict and was told they only changed oil on Saturday when all he need was a wrench to put the $500 part he just bought from them But they said they didn't have access to tools. So my husband called Napa and they delivered the wrenches. In 95 degree heat he was almost done when they told him he had 15 min to get his truck off the lot because he had a family to go home to. I wouldn't even give them 1 star.
Horrible customer service - Mommap05
In February of this year my family and I were in the market for a vehicle following an accident that totaled our family van. After researching numerous dealers we decided on Seth Wadley due to some recommendations and looking at the seth wadley promise. At first we had no issues, we started the papers with Kaley, and specifically stated that we wanted the extended warranty which would bring our bumper to bumper out to 100k miles. A week after signing we were told that they were able to get a better payment for us and would need to resign the papers. Our salesperson was kind enough to bring the papers to our house as to not load all the kids up and inconvenience us. One day as I was filing papers away I took the time to review and could not find where the extended warranty was located. Last month I contacted Kaley and asked if in fact we did have it and she stated yes,that she saw it in her copies...she was nice enough to say she would have accounting send me a copy so that I could see where. One month later still nothing. After numerous messages for someone, anyone to help with this issue I have filled a BBB complaint. Do not waste your time with this dealer, you would have better luck with a small no name dealership...talk about a wolf in sheep's clothing.
Length of warrenty - Emmett E Ward
I keep trying to have no contact with your company and your sales and service cont to contact me thru telephone, mail, and test. Just what the xxxx does it take to get rid of you. You are wasting your time, I would drive a vs before I bought a car from you.
Be Cautious Shopping Here - Cargirl
If you are older and a female, be cautious shopping here. I would advise you not to come alone! I came in to see a 2012 Kia Sorento in January, 2017. They had brought up the vehicle from their Norman, OK store for me to test drive. I had waited for it several days. It had not been detailed and it was filthy inside. Also, it had a huge crack in the windshield. When I was waiting for the salesman to help me, a third salesman came up and was very rude to me. The first salesman drove up a used Chevy Cruze and I said I'm not looking for a sedan. The third salesman said "Well, you don't really know what you are looking for", in a rude tone. The first salesman was supposed to call me when they got the windshield fixed and the SUV detailed. He never did. A few days later, the car was removed from their website. They tried to intimidate me with three salesmen. They tried to get me to look at a totally different kind of car. They lied about calling me back. And one salesman was just downright rude. I would recommend you not shop here alone. Actually I would not recommend this dealership at all. There are other ones nearby that treat you with respect. This store taints the other stores associated with the name Bob Moore. Their saying is Respectfully, Bob Moore. But they were anything but respectful the day I shopped here. Disrespectful Bob Moore.
DO NOT PURCHASE FROM ANY JOE COOPER - Torischimmel
Bought a Jeep 7000 miles in 3 months had 6 loaners jeep locked up on Highway offered me 7500 less than I paid to buy it back. They had the jeep longer than I did to try and fix it. I wouldn't even give them 1 star
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
Worse customer service - Rayelynsliger@yahoo.com
Bought 2015 GMC 3500 Denali and sent someone to pick up vehicle with cashier check for purchase. Had no diesel in it when they picked it up. Called sales manager to explain I sent someone to pick up with cashier check and was told they do not put fuel in used vehicles. Will not be back the whole experience was a disaster.
Fenton GM Superstore
John Holt Chevrolet Cadillac