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Everyone was very nice and helpful on me getting my... - christylott71
Everyone was very nice and helpful on me getting my son's first car will recommend others to come check y'all out prices were good
Top Reviewed Specialists At This Dealership
John Vance service team has always exceeded expectations.... - Jcortassa
John Vance service team has always exceeded expectations. In this case we had a very pesky alignment issue that was eventually resolved through diligence and patience.
Thank you Justin Hart for an awesome car buying... - olliewalker20
Thank you Justin Hart for an awesome car buying experience. I completed my application online so when I got there everything was ready and it was fast and easy. Drove away with a great car.
Great dealership. Been buying at Cummins since 1989.... - Okie1
Great dealership. Been buying at Cummins since 1989. Never had an issue with purchase or service. Highly recommended for all your auto needs. All the people there are friendly and helpful.
I called Joe Cooper Cadillac after seeing a vehicle... - K Nelson
I called Joe Cooper Cadillac after seeing a vehicle advertised on a Carfax. I asked if it was still available and inquired about several key features I wanted to make certain were on this SUV. I spoke with Clay Hazell. He gave me the most positive car buying experience I’ve ever had. I was really so impressed. Jeremy Woods finished up my paperwork and followed up on a couple of items. It was a perfect car buying experience.
Very good purchasing experience.....Jose’ Aguirre was... - rjdudajr
Very good purchasing experience.....Jose’ Aguirre was excellent....knowledgeable, straightforward, honest. I came thinking a deal would not be likely, but hoping the last few days of the month and year might prompt an inventory reduction. I came thoroughly well-studied on both my trade-in and the 2019 XT4 that I wanted. I’m glad it all worked out and am very pleased with my car!
We bought a 2019 vehicle ($30,000) last month.I was told... - Lamberson
We bought a 2019 vehicle ($30,000) last month.
I was told by the dealership a warning/dash light notification was not a big issue. The vehicle has been in a Jeep dealership shop for 3 days as of now. It also has tires that wouldn't pass an inspection which results in the car being out of alignment. My first time to buy a used car. I was under the impression they went through an inspection. Used car buyers be cautious.
I have bought a 2011 Cadillac there and had good... - MrBob
I have bought a 2011 Cadillac there and had good service. Then I bought a 2005 Corvette Nov 2018 right before Thanksgiving. Everything was fine until I took it back a week later to have the new front brakes installed. I pulled out of the service area after being serviced, Mirror fell off someone broke it detailing it. So they ordered. Then I left the service area again an Almost got on interstate I-35 thank God I didn't. Took a side road back home, heard a pop. I left a stop sign an got to about 45 mph the front end started shaking bad so I hit the brakes to slow. BLAM front tire come off I slid sideway into on coming traffic. Tire blew the fender off an I was wedge against the drivers door. I was lucky no one hit me. Dealer failed to tighten the drivers side lug nuts. Took 6 weeks to get my Vette back. I will NEVER do business with these folks again. Then 6 months later they had the nerve to call me to bring my Caddy and Vette in for service. LOL
Worst experience ever . Went to purchase a vehicle and... - xgdusa
Worst experience ever . Went to purchase a vehicle and asked to checkout bad radio and sales manager told me they would check it out and call me on Monday. I assured them that I wanted the vehicle . Did not receive a call on Monday and texted the salesman Carson and he told me the used car market was fast moving and they had sold the vehicle. I believe the managers name was Adrean
Second time I’ve had a bad experience with them . Never going back . Shop elsewhere
Nothing worst than people lying to you
First class liars. Never ever shop here! They said my car... - pathos
First class liars. Never ever shop here! They said my car for trade in was damaged by hail significantly. It is NOT. OKC dealer gave me great price for trade and new car. I have an employee discount for GM and they refused to believe me or accept it. It was the worst shopping experience ever!!
Who’s lying?..So we bought a one owner car just a bit... - Lenavic96
Who’s lying?..So we bought a one owner car just a bit over a year ago from this dealership.
Well one morning we get in the car and it doesn’t start at all , lights are coming on but no turn over so Saturday 09/05 we call the dealership seeing what we can do. There’s only one person in service and he’s busy so we we’re told to wait for a call back , not a problem as it is Labor Day weekend totally understandable , we get a call back I speak with service about what might be wrong and what our warranty is. I tried starting it up to let him listen through the phone and we were told that although he couldn’t be sure over the phone , that he felt it did not sound like a battery problem. As the call furthers we discuss our warranties so we’d know what was covered. We then were told that we had an extended warranty as well as powertrain warranty so we were reassured that everything would be covered apart from the battery itself. Seeing as our car is out of commission completely we also inquired about a loaner , to which we were told that we would need to get the car towed to the dealership Tuesday and that a loaner would be set up on that day. Our official appointment for repair wouldn’t be til Thursday , but following what we were told we had the car towed in Tuesday. When we arrived we head straight inside service where we meet Tiffani the most unprofessional receptionist I’ve ever had the displeasure to encounter. She asked what we needed and we let her know the situation and the phone call we had with service on Saturday about the loaner/ repair. Immediately she asked if we have a reservation for a loaner and as no employee that we spoke with mentioned this we said no. She proceeds to rant about how they’re out and we should have made a reservation etc..which would have been fine if any of the employees I spoke with Saturday would have mentioned that at any time during our conversation. Again I’m following the direction of an employee from this dealership, so now I’m without my car and a loaner. A family member happen to loan us their car for the day (which we still have a week later) so I informed her of such and we got the car dropped off and left not feeling confident about the situation. I was 100% correct in having that feeling as the week progresses we’re told it’s the cables (neg to be specific) it was severely corroded and the battery was leaking battery acid into the tray. Which we were told the cables would be covered and then again that they would be covered , but maybe not..which has us questioning why? Well it’s not in the policy, then why are we being told that everything including cables would be covered aside from the battery itself? (which we’ve already went out and purchased). We then are left waiting for 2 days for someone to call our warranty company to see if the cable would be covered. We finally get an answer on Friday 09/11 , 6 days with no car or loaner, the cables are not covered and it’s going to be $370 what would we like to do? Which then poses several questions and concerns , So what we’re being told is a part that the dealership has locked up needed maintenance, That the car has been brought in for an oil change and apparently it wasn’t Important enough for you to check then but now that said part that I literally can’t access has malfunctioned I have to cover it out of pocket? Why do I have an extended warranty if something as easy as a cable isn’t covered?
Tiffani didn’t have any answers for me when asked this on Thursday evening , but seem to come to a theory on Friday evening. I talked to Tiffani in the morning of 09/11 and I asked if any payment options were available as this is a high price for something that wasn’t caused by us and something we were told would be covered. She tells me that it has to be paid in full and while she was speaking with me tried to imply that we didn’t pay our tow driver and that she received an email about it. Well when she actually read the email and realized it wasn’t us that hadn’t paid the tower she continued on that it had to be paid in full. Very competent person. I tell her we’ll have to tow it home as I’m not coming out of pocket $370 for something I was repeatedly told would be covered. So becoming highly frustrated after having complete patience in this process we decided after work we were going to speak to a manager, to see if at the very least it could be rolled into our monthly bill. I told her we’d be there at 5, I then receive another call from her to let me know that instead of towing it they got the severely corroded cable back onto a brand new battery so we could drive it home. If that isn’t absolute negligence I’m not sure what else would fall so nicely into that category. Completely blown away we made our way down around 5 and I ask for a manager , well imagine my surprise when I’m told Tiffani is one of the service managers, but she’s also gone and the other manager wouldn’t be able to speak til Monday. I said I’d speak to him on Monday along with saying that I was not interested in speaking with Tiffani and to take the corroded cable off of the battery as I would not be driving that car anywhere. I leave and get a call from Tiffani yet again, she’s not sure what the problem is or why I’m upset? I’m not sure why I’m being contacted by this manager as I made it clear that I wasn’t interested in speaking with her after the utter ineptness this person has shown all week. I come back to the dealership and engage in a conversation that escalated quickly as this person has a massive attitude problem and has no business de-escalating any frustrated customer, ￼ but if that wasn’t bad enough I’m also starting to see lies being thrown my way that are quickly disproved. The confidence I’ve had in this place has plummeted and from what Tiffani has informed me that the people that work at this dealership will lie about what the extended warranty covers just to sell the car. She then went on to discredit herself and this establishment further by lying to me saying that I asked for the cable to be put back on the car, which she quickly backtracked with “ I was just trying to save you money on a tow” , after I pointed out that that didn’t happen, it was never something I communicated. I’m going on day 9 of no car or loaner. Please do your business elsewhere as this place is very dishonest with how they conduct their affairs.
Never buy extended warranty, does not cover anything!... - howiepeterson248
Never buy extended warranty, does not cover anything! They will not take calls to refund or cancel it either. They insisted we buy it for electronic items like door locks, and amazing the door locks did not work. We we took to have fixed the car was used so it was a wear and tear item, not electronic like they said. They are electronic and our Lexus dealer said their warranty was just a scam. They consider everything wear and tear on used car. Now they will not take our calls because they know we are cancelling it. We had to contact BBB, send certify letter, Attorney general and now probably pay an attorney. These are crooks.
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great service fair price - Lk1961
Joe DeNoya is very customer oriented. Assists in every way to ensure your satisfaction with a desl. Eric is careful and clear in explaining financing options. Buying fom them was an easy and pleasant experience.