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I really appreciate all the effort this dealership has... - clintjones77
I really appreciate all the effort this dealership has made to help me choose a new GMC truck. I especially was happy with the knowledge Tyler Jones had about his product line, especially the trucks. I get so sick of shopping for vehicles and finding that I know more about the vehicles than the sales people. At Royal Moore I was delighted to finally meet a salesman who knew his stuff. Thank you Tyler for all your help.
Top Reviewed Specialists At This Dealership
Internet Sales Specialist
Internet Sales Manager
Great - Kristi
Everyone is very nice and friendly. The service is always quick and efficient. Everyone always has a smile on their faces. Will always come here for service and will recommend to friends and family.
Excellent experience! - Sherry
They were so easy and went above and beyond. I will and have recommended them to my friends and family. Bob Rhodes meat all our needs and then some.
Prompt repair to correct a factory recall - Bob Hoy
Brought my car in for a recall. Service center promptly scheduled my repair. Once the parts were available, the repair was scheduled. Everything is going well.
Top of the Line service - Tommy A.
Logan was such a joy to have on my team during my 2019 GMC truck buying experience. She was available via call or text when I had questions, and she answered all questions fully.
The management team and financial dept made this buy as smooth as I have ever seen. I highly recommend Weston Buick GMC Dealership to anyone buying a truck in the Portland Oregon area.
Sam Nejad was honest and forthcoming during the entire... - Smith
Sam Nejad was honest and forthcoming during the entire process. He was also extremely knowledgeable of the particular vehicle we purchased and answered all of our questions.
Amazing Customer Service! - redally231
Everyone was GREAT!! Russ, who i started with first. was awesome! Let me see the car and just touch and feel since i have never been in a buick. Instantly Fell in love with it. Then joel took over, and he was amazing too! Knew his stuff. from financing to knowing the car! It was great! Thank you Russ and Joel for the amazing experience!
BRAIN ROSENBALM ..SALES TEAM & FINANCE wife - bassclarinetgirl
I just hot home with my 2019 VW BEETLE SE. Brain Rosenbalm went the extra mile to get the car I had been searching for. HABANERO ORANGE!
I bought her sight unseen...they had a driver go pick her up in McMinville, Or. Still got the deal I was shooting for and all it wi take to wrap my part up is making some Cookies!
So Bake some Chicolate Chip cookies, and head on down to POWER VW, BUICK, HONDA dealer and find your next forever car. 3rd Car we have bought from them in the past 18 yrs.
Very curious, informative, welcoming, and an associate that knows his cars and customer assurance.
I rate him HIGH, SINCE HE UNDERSTOOD CHANGING TO A NEW VW 2019 FROM MY 2002 VW BEETLE. AND GOT THE SE MODEL.
As aalways Power never disappoints, Randy is so helpful... - Brickard
As aalways Power never disappoints, Randy is so helpful and honest, and Andrea is hands down an amazing saleswoman. She knows her product and services to give the best! #askforandrea
Don't take your vehicle here. - Chelsea
I took my 2017 canyon in for a pretty serious issue. The only thing that service department provided me was a $35 bill from tightening my spare tire underneath the vehicle.... Which obviously didn't even address why I came in. Don't go here
Always great service! - flytba
This dealership ALWAYS provides very fast, friendly, courteous, knowledgeable service. They never try and sell you on anything they just let you know what is available in case you might be interested. Something that most dealerships seem to forget is cleanliness, both in the cars they service and most importantly - the dealership itself. When the windows are washed, the floor is clean, the staff is neatly dressed, and the overall appearance of the place is neat, clean, and uncluttered, it gives a sense of order that these folks know what they are doing and can get things done correctly. Always a pleasure to bring my vehicles in for repairs or servicing.
Never come here. Please - Codysho
Worst dealer o have ever been to. I went in for a check engine light and they said it wasn't under warrenty , charged me $250 to diagnose it (150) and 100 for an oil change I didn't ask for and didn't need. Told me it would be $2000 to fix it. I went to another dealer the next day Andy they said it was covered under factory warrenty and fixed it for free. Also they were rude and acted like the customers w ed re a burden because I came and asked if the had the scan results after 2.5 hrs. I will never go back and have reported them to the BBB and gm
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
Royal Moore Buick GMC Mazda