Loved the customer service! - Christy and John
We needed a new car that was flat- tow-able behind our RV, plus my current vehicle was reaching a point we felt like we better replace it. We had very strict guidelines of exactly what we were looking for - 3 row seating, captains chairs in the middle row, flat tow-able, sun roof, etc. We looked at a lot of vehicles, and also did a lot of research. Went to Larsen motors this past Saturday to look at a new but last years model 2017 Buick Enclave we'd seen on their website, because our research told it was flat-tow-able, plus it checked all the other boxes I was looking for. Took a look at the 2017 - wasn't in love but then saw the '18's. Fell in love with a beautiful '18 Enclave and purchased it. Our salesperson - Nestor Nungaray, was so genuinely nice and helpful and there wasn't any pushy-ness or manipulation whatsoever like we had experienced at other dealerships in the Portland metro area. When we got into the finance professionals office (his name was Conner) we once again were so impressed with how down to earth and just flat out nice he was. We bought our beautiful shiny new car and went home. Late that nite reading the owners manual we realized that we should've looked up the ability or non - ability to flat tow an all newly redesigned 2018 Buick Enclave! It wasn't flat -tow-able. This was our mistake, not the dealers, we didn't ask them if it was flat - tow-able, we just thought we "knew" it was. But in fact we had never looked to see if the '18's were flat tow-able, we had only checked the list for the previous year. So, we realized we needed to return the car. We texted Nestor and told him. He said just come in Monday am (they were closed on Sunday) and they'd work it out. We went in Monday am , once again talked to Nestor and then to Conner, they were both just super nice, professional , and willing to work with us to our satisfaction. They seemed genuinely happy to see us. But at the last minute, after we asked Nestor to show us some different cars- we just couldn't bring ourselves to return the car - we liked it way too much, and we also realized, who wants to drag their brand new shiny car around behind an RV, we will just look for an older model car for that use. Nestor was a fantastic help to us in learning our new Enclave, sat with us and went through every single menu item on the nav screen and helped us set the car up exactly the way we wanted it, even helped download the GM app to me phone, set up with wifi with On Star , etc. We now have Nestor looking for another car for us, an older model that we can flat tow behind our RV without the worry we'd have towing a shiny new luxury SUV behind it!
Top Reviewed Specialists At This Dealership
Used Car Sales Manager
GM World Class Tech
Professional and easy - Nikeguy
We sold our car to Royal Auto Buying Center. Daniel helped us with everything and it was very easy. I think he was very professional and honest. I would highly recommend if you have a car to sell look him up!
Internet Sales Manager
Excellent and professional service - SarahCardenas
I really enjoy visiting this service center. My Acadia is very precious to me and they take excellent care of it there. They always keep me updated and even provided me with an awesome loaner car from enterprise while my car was getting worked on! I will definitely be going here for all my future needs. They have snacks and coffee and a nice little waiting room with toys for the kids.
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
Fabulous! Best experience ever. - terey
I gave an excellent review for the fact that I didn't meet anyone that wasn't professional, helpful and just so friendly. Brad Roe helped me with the whole car procedure and you couldn't of asked for a more truly sincere person. He made me feel like a family member. Justin Hamsley handled the financial part of the transaction and what a very special young man. He explained everything clearly so I didn't have any questions. What a painless and rewarding experience buying a car from the Weston Group.
Purchase of new vehicle - camaro ken
This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie buying experience.
Great Service - BillG
Just wanted to thank the service team at POWER BUICK GMC for there outstanding service on our 2017 Sierra last week. My wife and I were on vacation from California and the check engine light came on. We brought it in and it was diagnosed with some unusual engine codes that could have been very serious including replacing the engine. It turned out to be two burnt injectors which were ordered and replaced. Steve Faustina was extremely helpful in not only explaining every scenario, but arranging for a rental for us to use for the rest of the week. We were able to continue with our vacation plans with our minds at ease. Thank you Steve and thank you POWER service team for a very personable and professional experience. Bill and Denise Gregg 4/6/17
Best place to buy a car or pickup, - Love GMCs
Swain Motors is 'the' place to purchase a vehicle. Great, friendly, knowledgeable salespeople are such an asset for their business. Mark Fisher has sold us quite a few vehicles and we trust him totally. Thank you.
4th new vehicle purchased from this dealer in last 7 years - Micahwatts29
Josh and Alex are the best!! They treated me like royalty and with great respect! If you want a straight forward deal come to this dealer... I will be back!
New Yukon Denali - Sun Dog
Vehicle was not ready when we arrived to pick it up despite plenty of notice. Pricing details were not well explained. After> 2 hours doing contract and waiting for vehicle to be prepped Kyle spent less than 10 minutes orienting us to our new vehicle then left.
service department is really bad! - Local guy
I have went to Clint Newell several times. They seem to want the money upfront now and you don't even know what your getting? I do believe that they hire low grade mechanics that are not very knowledgeable and they don't pay there employees very well. Unhappy employees=bad service...! I have never worked there but they have no problem taking thousands of dollars from you. So if you want to loose your xxx I highly recommend Clint Newell....I am done with these jokers.
Impressive - CHumphries
I am amazed at the outstanding car buying experience I had at Airport Chevy. It was honesty everything you would want when buying a car, from the large selection of vehicles, to the pleasantly helpful employees, to the really good deal I received. I will absolutely recommend Airport Chevy to my family and friends. Needless to say, I am impressed.
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.