Loved the customer service! - Christy and John
We needed a new car that was flat- tow-able behind our RV, plus my current vehicle was reaching a point we felt like we better replace it. We had very strict guidelines of exactly what we were looking for - 3 row seating, captains chairs in the middle row, flat tow-able, sun roof, etc. We looked at a lot of vehicles, and also did a lot of research. Went to Larsen motors this past Saturday to look at a new but last years model 2017 Buick Enclave we'd seen on their website, because our research told it was flat-tow-able, plus it checked all the other boxes I was looking for. Took a look at the 2017 - wasn't in love but then saw the '18's. Fell in love with a beautiful '18 Enclave and purchased it. Our salesperson - Nestor Nungaray, was so genuinely nice and helpful and there wasn't any pushy-ness or manipulation whatsoever like we had experienced at other dealerships in the Portland metro area. When we got into the finance professionals office (his name was Conner) we once again were so impressed with how down to earth and just flat out nice he was. We bought our beautiful shiny new car and went home. Late that nite reading the owners manual we realized that we should've looked up the ability or non - ability to flat tow an all newly redesigned 2018 Buick Enclave! It wasn't flat -tow-able. This was our mistake, not the dealers, we didn't ask them if it was flat - tow-able, we just thought we "knew" it was. But in fact we had never looked to see if the '18's were flat tow-able, we had only checked the list for the previous year. So, we realized we needed to return the car. We texted Nestor and told him. He said just come in Monday am (they were closed on Sunday) and they'd work it out. We went in Monday am , once again talked to Nestor and then to Conner, they were both just super nice, professional , and willing to work with us to our satisfaction. They seemed genuinely happy to see us. But at the last minute, after we asked Nestor to show us some different cars- we just couldn't bring ourselves to return the car - we liked it way too much, and we also realized, who wants to drag their brand new shiny car around behind an RV, we will just look for an older model car for that use. Nestor was a fantastic help to us in learning our new Enclave, sat with us and went through every single menu item on the nav screen and helped us set the car up exactly the way we wanted it, even helped download the GM app to me phone, set up with wifi with On Star , etc. We now have Nestor looking for another car for us, an older model that we can flat tow behind our RV without the worry we'd have towing a shiny new luxury SUV behind it!
Top Reviewed Specialists At This Dealership
Used Car Sales Manager
GM World Class Tech
Internet purchase of CV5 - sfmarsh
We dealt with Paul Diego , and were very pleased with his friendliness and helpfulness. And Paul has responded promptly whenever I have emailed a question to him.
My only problem was being told by another employee who did our paperwork that that required forms would be sent to our Washington DMV the following week, when we could them register our new car and get license plates. It actually took two weeks and several trips to the downtown DMV office before the forms arrived . This problem could have been avoided if your employee had given me accuraate information about when I would be able to register my new car.
Internet Sales Manager
Tahoe - Brandon1
The service was awesome! They to the tahoe in and got the recalled item fixed which was the AC. Now it’s working as it should!
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
True Customer Service! Beyond my expectations! - kh553
Couldn't have asked for a better car buying experience. Scott knew exactly what we were looking for and found it! Very quick, fast and easy buying experience. No back and forth or run around. I would highly recommend SCOTT VAUGH to anyone in the market for a new or used vehicle!!
Purchase of new vehicle - camaro ken
This dealership was a pleasure to purchase a new car from. Steve Ross and Bob Rhoades could not have been more accommodating. It was a very positvie buying experience.
Great Service - BillG
Just wanted to thank the service team at POWER BUICK GMC for there outstanding service on our 2017 Sierra last week. My wife and I were on vacation from California and the check engine light came on. We brought it in and it was diagnosed with some unusual engine codes that could have been very serious including replacing the engine. It turned out to be two burnt injectors which were ordered and replaced. Steve Faustina was extremely helpful in not only explaining every scenario, but arranging for a rental for us to use for the rest of the week. We were able to continue with our vacation plans with our minds at ease. Thank you Steve and thank you POWER service team for a very personable and professional experience. Bill and Denise Gregg 4/6/17
Service manager Kris will not tell you the truth! - Stayaway
The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck because they didn't have another truck like mine in stock. When through with purchase, I waited 1.5 hours for the truck to go to "outside Detail shop". Salesman drives up, truck is no cleaner than it left, inside windshield was filthy and a stain running down tailgate.
I drive home 1.5 hours. Find two more paint issues. I call and schedule 3 days for Them to have my truck while out of town. Called the day I flew back into town to make sure it was done.
Kris the service manager knew I would be gone 3 days and back
late Friday, on the phone he says, no it's not done. "You go do what you have to, I'll call you when it's done."
Now I call the sales manager, he says no it Maybe done by Tuesday.
5 days now maybe to fix 2 scratches no bigger than a dime each and have it detailed correctly. Now I have to make a special trip tomorrow/ Sunday to get presses out of my truck that must be filed Monday.
The sales manager waited till the last day to start the repairs, I'm sure the body guys don't get enough time to do anything done correctly because Kris can't do his job correctly and they don't respect the guy cuz he is a jerk. By the way the detail shop the salesman took my truck to for an hour and a half, Washman. Takes less than 2 minutes to go through the automated car wash.
Don't expect the truth, they don't care who long you will be without your vehicle.
Best place to buy a car or pickup, - Love GMCs
Swain Motors is 'the' place to purchase a vehicle. Great, friendly, knowledgeable salespeople are such an asset for their business. Mark Fisher has sold us quite a few vehicles and we trust him totally. Thank you.
Lazy service techs????? - Trees400
I own a 2017 Buick encore .I bought from another GM dealer, but have been getting all its mantience service done at power gmc.I thought I was in good hands until an incident took place the other day. My dash tire monitor said front passenger tire was low I went to place air in the tire and well the tire went above max manufacture air pressure I then wondered where I had a low tire after checking all tires I found the low tire was on rear passenger. With this said power tech did not properly rotate the tires on vehicle and when rotation was preformed it was done incorrectly .rotations are done in a x pattern for non directional tires .now one tire has had to much air and all tires have not been maintained properly cause the rotations have been done incorrectly. So if the tech was this lazy I wonder what else the did not do!
Customer Service - cynders213
I brought my 2011 Chevrolet Tahoe in for maintenance services. I was greeted by a friendly young lady who assisted me and my disabled passenger. She escorted me to the gentleman who was in charge of my service. My passenger and I waited in the comfortable lounge, which was set up for customer hospitality with a coffee/drink bar and a large screen TV. During my wait it was discovered that my back brakes were completely shot. The brake pads were brought to me so I could see how defective they were, which explains the squeak I was hearing while driving. With all my services, my wait was just over an hour. I found this to be totally acceptable since I had to have the back brakes replaced. We couldn't have been more comfortable and the people in the Service Department couldn't have been more accommodating and friendly. Tammy in Customer Service was great! I love speaking with someone who has a sense of humor and will play phone tag with you.
Thanks Airport Chevrolet for your kindness!
A shout out to Levi, who sold me my Tahoe.....you da bomb, dude!!!
Not sure if I'm diggin' the beard!!! ; ) You Rock!!
service department is really bad! - Local guy
I have went to Clint Newell several times. They seem to want the money upfront now and you don't even know what your getting? I do believe that they hire low grade mechanics that are not very knowledgeable and they don't pay there employees very well. Unhappy employees=bad service...! I have never worked there but they have no problem taking thousands of dollars from you. So if you want to loose your xxx I highly recommend Clint Newell....I am done with these jokers.
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.