Satisfied Customer Bob - Sierra Bob
I went in to look at a late model used truck. Thomas Spencer informed me they had sold the truck the day before.
Thomas asked me a few questions about what I was looking for in a truck then got on the computer and located one at another dealership. He had the truck brought to Larsens lot for me to look at.
The truck was what I had in mind if I were to order it from the factory, needless to say I bought it on the spot.
Thomas took the time to understand what I wanted and worked toward that end instead of trying to sell me something close that they had in inventory.
Thank You Thomas and the rest of the staff for your courtious service.
4th new vehicle purchased from this dealer in last 7 years - Micahwatts29
Josh and Alex are the best!! They treated me like royalty and with great respect! If you want a straight forward deal come to this dealer... I will be back!
Top Reviewed Specialists At This Dealership
We drove in just to take a look - Seaglass
Spotted a pretty Prius 2017...new! So even with the good price on it, we were hesitant. But with the great help of a very nice guy...Howard!... he showed us the pre leased one, JUST LIKE IT, at a better price for us! We drove home in it last night! All the sales, finance and service guys were very respectful, most helpful and gave us plenty of time to think about it. No pressure! And we LOVE the car!
Internet Sales Manager
Perfect - William K
From the time I drove up till picked up my car everything was perfect. Used the huddle service and both the huddle driver “Jim” and service advisor Irving were very professional.
Professional And they care, and M Tv - Cvn786
Their professionalism is above reproach and most importantly they are there when you need them!will you all be listen and may work with you and help you and when you ask them to do something they do it I consider them the best of the best and that's based on 10 years of service and having things done that needed to be done and things it in all that you have and regular maintenance never heard a bad word about them either post script there what we hope all automobile dealers are or should be these guys do it Chester Morgan Dill Leonhardt
Best dealership ever! - Summer Tuenge
I have purchased two cars from Roe Motors and have never been more pleased with my experience at a dealership! They are amazing and go above and beyond! Especially for their return customers!
My husband and I have had the pleasure of being helped by Trish Thoman, she sold us our first car we purchased from them. It was a 2011 Toyota Camerey which was in perfect condition. We had it for 2 years, it was a great family car and we never ever had a problem with it! Grant Bryan sold us our second car. It's a 2014 Lincoln MKZ. It is also in absolute perfect condition and has every feature I could ever imagine, seriously it's loaded! They always call you to make sure everything is going well after your purchase, and send you a wonderful gift box full of goodies. Every year we get cards from Trish! And they always remind you when it's time to service your car! We also had the pleasure of working with Lori Bouquet (absolutely adore her!), Kim McDonald, and Zack Morris all who work in sales. We absolutely love every single person we have met there! That is saying something when it comes to car sales! They are never pushy and really just want you to be happy and feel completely comfortable with your purchase! They made customers for life with us! I love love love my new Lincoln! Thank you so much Roe Motors! You are all absolutely wonderful!
Sales - Good Weston Customer
Professional sales dept. Ease of buying a new vehicle and not have to spend the entire day to complete the transaction. The vehicle was delivered to us bright and shiny.
Amazing customer service - Kurt Taylor
I bought my truck from Tonkin via long distance, site unseen. Jayme was very helpful in describing the truck and providing the necessary information for me to feel comfortable making the purchase. Jayme picked me up at the airport in Portland and shuttled me to the dealership as well as spent time helping me set up the electronics in the truck. What's even more impressive is the service I received once I got the truck home and discovered some minor body damage. Woody in service was exceptional at assisting me in have the repairs performed in my home town and covering the cost. This what I would call standing behind your work no matter what or where it is.
Thank you to the Tonkin team for making my new truck purchase a wonderful experience.
Easy purchase very nice people no pressure F&I - Larry Deshner
Good buying experience for the internet buyer the car was as it was described on their website ran wonderfully their finance department was professional courteous and not a pressure cooker situation good experience overall
Best place to buy a car or pickup, - Love GMCs
Swain Motors is 'the' place to purchase a vehicle. Great, friendly, knowledgeable salespeople are such an asset for their business. Mark Fisher has sold us quite a few vehicles and we trust him totally. Thank you.
Friendly and easy going - 1987 quad queen
Easy going and no pressure sale. Did seek in a $399 fee for allstate theft protection which I'm trying to get a refund on due to I was sure my insurance had theft protection on my policy.
Purchased 2017 tundra - neil9494
I PURCHASED MY 2017 TOYOTA TUNDRA BRAND NEW.ALMOST 10,000 MILES LATER I STILL LOVE IT AND THE SERVICE I RECEIVED.I'M NOT SURE WHY THEY HAVE BAD REVIEWS.I GOT A GOOD PRICE AND I'M TREATED LIKE A KING WHEN I GO THERE.MY TRUCK AND I HAVE BEEN TAKEN CARE OF GREAT!!!
Impressive - CHumphries
I am amazed at the outstanding car buying experience I had at Airport Chevy. It was honesty everything you would want when buying a car, from the large selection of vehicles, to the pleasantly helpful employees, to the really good deal I received. I will absolutely recommend Airport Chevy to my family and friends. Needless to say, I am impressed.
Deceitful - Deceived
My wife and I traveled 2.5 hours to Madras to consummate a purchase of a pre-owned vehicle. We'd been communicating for days with salesperson Jim Angel and had price, trade-in, etc. determined. Essentially, it was a matter of us looking at the car we wanted to purchase and them looking at our trade-in. If everything checked out, it was a deal.
For some reason, this salesman didn't bother to make sure at least two sets of the key & fob were available - and didn't even mention it until the paperwork was done and we were about to leave. Then, he came up with a story about the second key & fob being at the dealership's owner's (Gary Gruner) house because his wife had been driving this vehicle (yeah, that's a good business practice).
Jim Angel said he'd obtain the key & fob and mail them to us. He never has. He has changed his story re: when he sent them and kept stalling - "Let's wait a little longer to see if they get there." It has been almost 20 days.
He quit responding to our e-mails so we tried the dealership's online e-mail system to see if someone else would assist us. I communicated by e-mail and phone with Kristina Sherwin, the so-called "Certified Internet Manager," who assured me that she'd solve the issue for me. Never heard from her again.
I sent an e-mail to the owner Gary Gruner who apologized for the "run around" and "would personally see to it a new key and fob are sent to you." Yet after several more days, nothing has arrived and now he isn't responding.
I'm not sure how locals are treated, but clearly the people at this dealership figure that screwing out of towners is okay. They probably believe it was a fluke we came 2.5 hours to buy a car from them and are unlikely to be repeat customers. But, maybe this is how they treat everyone.
My advice, don't trust the folks at Gary Gruner Chevrolet GMC Buick. Take your business elsewhere.