4 Pennsylvania MINI Dealers

Highly recommend! - katy.thorbahn

Highly recommend! This was the best car buying experience I have ever had. Which is pretty amazing as I ended up buying a model that I didn't think I would, and which cost more than I originally planned to spend. Michael Dixon was great at providing helpful, informative information without ever pressuring me. I felt supported and seen throughout the process and never once felt like I was being "sold." In the end I was excited and happy to drive off the lot with my very special car. Thanks to the entire team for a low pressure, helpful, and dare I say enjoyable? car buying experience.

Brought car into the Mini of the Mainline dealership to - nehal.naser1012

Brought car into the Mini of the Mainline dealership to replace battery on 9/26. Was told that engine mount also needed to be replaced. Paid for both repairs. After picking up the car from the dealership, there was a clanging sound coming from underneath the hood. I have had this car since 2022 and have never heard a sound like that coming out of my car before. It was not making that sound when I brought it in to have the battery replaced and was immediately making the sound when I got it back. I notified the dealership, explaining that the sound was not present before the battery replacement and engine mount replacement occurred, and that it started when the car was in their possession. I was told they would look into it, made another appointment to have that done along with my annual inspection for the car. Picked up my car after that appointment on September 30th. The inspection was completed successfully. The sound was still present and now worse, louder than it was before. I called again and the person at the front desk insisted it was taken care of. I insisted it wasn't, and that they needed to fix it because it occurred while the car was in their possession. She told me I'd have to bring the car in and drive around with the foreman in the car so he can hear the sound too. I let her know that her technicians had already heard the sound, as evidenced by the video the dealership sent my at the last appointment, but agreed to her terms anyway. Friday October 23rd- I bring the car in again and ride with the foreman and point out the sound. THE FOREMAN NOTIFIES ME THAT THE ENGINE MOUNT WAS INCORRECTLY INSTALLED THE FIRST TIME AND ADJUSTED THE SECOND TIME, CAUSING THE INITIAL SOUND, AND THAT THEY WILL LOOK INTO IT AGAIN AND SEE WHY IT IS STILL OCCURING. I get a call that afternoon letting me know that the crankshaft pulley needs to be replaced and that it will cost me another $1200. The damage to my car is the dealer's responsibility. The sound is theirs to address. I should not be held financially responsible for their sloppy work, which not only resulted in an engine mount being incorrectly installed, but this other issue that is now causing my car to make a clanging sound when I drive it. No one has touched this car except Mini of the Mainline for the past three years. They have been the only ones to service my car since I moved to Pennsylvania.

Thank you Dan! - Millymillhorn

Thank you Dan!! I called to schedule a service appointment/order a new faub for my mini. Although I did put a new battery in, he suggested I try another new battery. It was a bad new battery, his recommendation saved me over $500. This is why I will always recommend and use MINI of Pittsburgh for my mini needs. Thank you again Dan! Melissa M.