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I bought a lot of cars over the years. I never met a... - Gabtj
I bought a lot of cars over the years. I never met a salesman like Robert who paid so much attention to detail. He always made sure the Customer came first. I am already planning my next purchase through him.
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So we went in to look at a Alfa Romeo suv, got... - Joan
So we went in to look at a Alfa Romeo suv, got sidetracked by the 2020 Maserati and left with the 17 grand turismo. I can not express enough the kindness and down to earth salesmanship we experienced. Mike was awesome from the time we pulled into the lot, and Gino was great.
Professional and family friendly, Thank you again for making this a great experience.
Bad business practices. Liars. Cheaters. Scam artists.... - Never Again Buy From Bennett
Bad business practices. Liars. Cheaters. Scam artists. Tod is xxxx. They will lie to your face and not think twice. Buyer beware. Stay far away.
Terrible Experience! - GaryS
Terrible experience! It all started out wonderful. I called the dealership and spoke to a salesman (Tim). He was helpful, sent pictures, and did a video since I am 2.5 hours away. We spoke several times, and I submitted a credit application, and we agreed to come up on Saturday since he was off. He asked if I wanted to give a deposit (this was at 8:20 pm) and i said yes in the Morning. I called in the morning to make sure everything was ok. and to give my deposit, and he advised he would reach out to his manager, since he was off, and would be going into the dealership that afternoon and would advise. When I had not heard from him late in the day I texted, and he advised that "someone from NJ came in today and bought the car. You can imagine how disappointed I felt considering we made arrangements to drive up and get the car on Saturday, and had submitted a credit application. You expect more out of a Maserati dealership! My advice go someplace else!
I waited a while to post this review, hoping and thinking... - Gary Golz
I waited a while to post this review, hoping and thinking time would help pass the experience I had - it didn't.
From a buyer standpoint at first, I had a wonderful experience and found the car (2017 GT350) I wanted. The communication was quick and I was able to stop in to see it, the transaction painless.
However, besides that, the lies, deceit, ignorance, and pathetic attempt to recover the situation showed me first hand the pure elementary school level of customer service they (Eddie, Sales Associate & Jaime, Sales Manager) had. What confirmed everything was hearing a similar experience from another Maserati owner at a Cars & Coffee event.
After asking very specific questions on a 2017 Shelby GT350 that was traded in, every answer followed in a confident lie.
1) "What was the car traded in for?" - Eddie said the owner bought a Ranger Rover. In fact, it was traded in for a Porsche 718 GT4
2) "Do you know if the vehicle had any engine issues? These cars are known to have oil consumption." - Eddie said none, no issues whatsoever. In fact, it was on the second generation motor after the first had failed (known in some Shelby GT350's).
3) "Any idea if the car had been tracked?" - Eddie said nope, not at all. The car had never been tracked or raced. The truth: The owner had done numerous track events and autocross.
The day after purchase, the truth came to head coincidentally as a colleague recognized the vehicle and mentioned he knew the former owner. All the above were complete lies from this dealer simply to close the sale. I have had thankfully no issues with the vehicle, not complaining about the deal, price, or car itself. The pure fact was the blatant lies and back peddling done when confronted.
After calling and speaking with Jaime, he offered to buy back the vehicle but said nothing about the lies his employee and he himself backed up. The car hadn't even been detailed, let alone washed - it was basically sprayed down with a hose (sticker glue still on windows, chew bar was in the passenger side pocket).
I was so fed up, frustrated and livid about the blatant lies and experience from the ordeal and just wanted it over. I loved the car, and still do - however, I DO NOT RECOMMEND this dealer. Go to the Porsche store in Delaware instead.
After I shared this experience, Eddie offered to pay for half of the detail I bought out of pocket and instead ghosted and didn't respond. Avoid Eddie, avoid Jaime, avoid this dealer.
Amazing Service ! Absolutely the best ! - Egeorge2k
This was my second time getting a car from Thompson Maserati . Nothing my amazing things to say about Peter. First class guy first class service . Would recommend anybody to go there !