An Exceptional Experience at Faulkner Alfa Romeo! - Bobby V
An Exceptional Experience at Faulkner Alfa Romeo!
Both Chris Carvell, President and GM and Ben Cavallaro, Service Manager, were outstanding from start to finish.
While traveling, our Alfa Romeo Tonale unexpectedly went into limp mode, creating a stressful and disconcerting situation. Chris immediately stepped in, was attentive and responsive, and took a genuine interest in getting us safely back on the road. His after-hours phone call was particularly impressive and greatly appreciated. He coordinated directly with Ben and went above and beyond by arranging a loaner vehicle on a Sunday, when the dealership was closed, allowing my wife and me to continue our journey home. The dealership was conveniently right along our route.
The attention to detail continued throughout the week. All the paperwork was already in the vehicle, requiring nothing more than my signature. Ben kept me informed as the dealership worked collaboratively with Alfa Romeo Corporate to diagnose and resolve the issue. Once the service was completed, Ben simply told me to return the loaner whenever it was convenient for me.
When I arrived to pick up our Tonale, it was sitting inside the service area, looking absolutely immaculate and ready to go!
This is what exceptional customer service looks like. It’s not simply about delivering on what you promise; it’s about anticipating needs, taking ownership, communicating, and paying attention to the little things that make all the difference.
Chris, Ben, and the entire Faulkner Alfa Romeo team exemplify what a world-class dealership experience should be.
Thank you for taking such great care of us. You have earned our appreciation, trust, and recommendation!
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