My initial experience was great, I thought it was a very... - Kate.nedvidek
My initial experience was great, I thought it was a very pleasant. I realize now you only receive that treatment while they are trying to make a sale. After that, forget it. After they replaced a tire with the wrong one and didn’t notify me until their inventory was off, I had to go there to get it replaced which is inconvenient but whatever. Then a month after sale realizing an error with the title they called me and told me a false story of needing my marriage certificate because there was something wrong with the loan. I guess trying to scare me and fix their error quickly. When I was too smart to fall for that BS because the bank would have contacted me, not them if that was the case, they fessed you and told me the real story. They couldn’t sell my trade in without verifying my name change on the title, therefore they wanted it done ASAP. Had they been honest I would have been more understanding-But, they thought a scare tactic would get them faster results. Poor mgmt, not professional in their approach to correct it with me even after coming out with the truth. Michael Bartley the sales Mgr needs to learn what a professional interaction and email exchange with a customer should sound and look like. An email or text to a customer should not include teenager slang or abbreviations and should definitely not take cheap shots at the customer with sarcasm and rudeness. It’s too bad because I love my car and had my recent experiences not tainted my initial interaction, I would have bought there again. But like I said, before/during sale great- after not so much.
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