Honest IS the best policy! - ron
I am a transplant from the north and I have had some horrible experiences with dealerships in the past making a dental extraction more pleasant than purchasing a vehicle. We couldn't have been more pleased with our experience at O C Welch. Not only were they courteous, pleasant and knowledgeable but they were honest! Really! Honesty alone would give them 10 stars in my book. We had our truck built to our specifications and everything went exactly as promised. We had a super experience with John Willoughby our sales rep. He made the process so easy and fun (he has the best sense of humor). He is a great asset to O C Welch and I will highly recommend him.
Top Reviewed Specialists At This Dealership
World class! - CHkinnear
Wow, what a great experience with Jeremy and picking up my dream car! He was very personable and professional. It’s not every day you wall out of a car dealership feeling like you made a friends. Even the manager was friendly and professional! I will be buying my wife a car in the future.
NEW NAVIGATOR - diamonds
Jamie Bilton is best dealer for complete good service on NEW Navigator. This was our
second one. A black 2012 and a silver 2017. Tim is great in Service
Returning Customer - D. Miller
This is the fourth car I have bought from Randy at Ballentine Ford. I had a tight budget and needed a reliable work car. They made it happen.
Great Sales Experience - Euroone
A pleasure to deal with. No high pressure sales tactics. Straight forward and honest. The best buying experience I’ve had for a number of years.
Also bought a Lincoln at this dealership in 2014 and have always had good service.
Awesome - Beach Susie
Purchased my first Lincoln from Tidelands a little over a month ago and the entire experience was awesome!! My sales person Eddie Rodriguez went the extra mile to ensure my entire experience of great. John David also went above and beyond to ensure the process was perfect. I would highly recommend Tidelands Lincoln!! You will not be disappointed!!
I went in for oil changed and they damaged my air suspensio. - tlellerbe01
Against my better judgement, yet with the word of the owner that they would repair their damages done to my car, I allowed Mike Reichenbach to repair the damages there. I should have gone to another dealership. After weeks of waiting for them to repair my car, it was delivered to my home. My car now won’t crank. The service rep Matt never said to me today that I would need a jump to charge the battery. He knew he had to charge it to bring it to me, that’s why he didn’t want me to come pick it up from the dealership. They lie and have deceitful practices. Matt argued with me about the car repairs in my home drive way in front of my neighbors. He called the general manger John Keyes, who hung up the phone while I was trying to explain what was going on. Previously, the service manager John Lee had hung up on me too. This place has horrible customer service and they lie. The owner assured me that I would receive my car back with no issues after they repaired the damages they caused. That was a lie. My car is sitting in my driveway and it will not work. This has been a horrible experience. Please find another dealership service your car. These people have no desire to honest and respectful.
Experienced salesman makes buying new car easy. - VJanice
My 5 star rating is based on the experience that I had in purchasing a new car and dealing with the staff. This was the first car that I had purchased in over 12 years and I had a lot of apprehension. Fairway Ford made the process easy and all were very professional. I am enjoying my car and am happy that I chose a Ford with a dealership that is well known and established.
The most idiot/unprofessional general manager I have never“ - Lim
Bought a car that’s they lied about the auto check. After 4 months of used the A.C wasn’t working anymore..... to make it short Ford is one of the best brand but this store doesn’t reflect they products because the manager is just a ignoble stupid person.
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O C Welch Ford Lincoln
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