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Great folks. Easy purchase. I never felt pressured. They... - Dreempoodles1
Great folks. Easy purchase. I never felt pressured. They just helped me buy the car I wanted. Fair trade-in value. Forgot my remote. Receptionist went above and beyond to locate and mail to me. Loved the personal service.
I’ve had the most amazing experience during the purchase... - Studio5119
I’ve had the most amazing experience during the purchase of my BMW 740i. Not only was Johnathan Allers, attentive to my needs and request, he went well over the call of duty to insure that I was happy with my purchase and the delivery of my vehicle 1100 miles away. He worked long hours taking and sending pictures, he even test drove the vehicle for me (still not sure if that for me or him LOL!) but nevertheless, Jonathan Allers was a GOD send! Thanks again for everything! Your hard work does not go unnoticed!
We drove about 4 hours to go pick up the car and asked... - VL
We drove about 4 hours to go pick up the car and asked questions over the phone about the vehicle and if it had been through UCI. We got there to pick up the used car and understand that it is a used vehicle and it is as is but starting on our long drive back home it started to shake and to me it just felt like the tires were out of balance and didn't think anything about it. We got back to KY and made an appointment with our mechanic at home to have him do a good lookover and that I feel like it may be the tires out of balance. He called us after getting the car into the shop and said not only was it rusted pretty bad underneath (which was not disclosed to us and wasn't really the issue at this time) but we were lucky we made it home due to the brakes being bad including caliber, line, etc. He said we could have been killed, caught on fire or even killed someone else. I know that as used vehicle it is as is but a safety issue like this should have definitely been addressed by the dealer.
I called and notified the salesman of the issue and he said he would talk to service since they have new people working but didn't offer to compensate for the issue. We purchased the warranty but we were not even able to use that because they didn't have it activated so we fought for a few weeks trying to get it active in the chance we needed to use warranty which we tried to use again since.
We then had to get in touch with them because our temp tags were getting ready to expire and we still had not received our paperwork to take to the courthouse to get our tags on the vehicle. They asked when they were up and told them 2 days from the day we called. We received the paperwork overnight which was great but it was not completed (the title didn't have both parties signatures) so our courthouse would not let us get the car in our name until it was addressed. It was another week or so and they said they had some kind of paper that should take care of it and it was a printout from the DMV of the state of the owners showing only one party needed to sign. I informed them that I didn't feel this would suffice and they would not allow us to use this but would call and see. They did follow up with us and stated that we were right and our courthouse would not take the paper and the title needed both names so we had to mail that back and get it fixed. Needless to say it took almost 2 months to get the car tags in our name.
We had recently privately sold a vehicle and we even had enough sense and decentcy to have all safety issues addressed before selling and in our case it was a bad wheel bearing. They could not even take care of brakes that to me is an issue that should not only not have been missed but addressed. Very disappointed from day one and will not be using them in the future.
Worst dealer to do business with. I was sold a Honda... - Serg6557
Worst dealer to do business with. I was sold a Honda Odyssey 2018 on December 1, 2020. All the reviews and data shown to me as well as what the salesperson told me that the Odyssey was a good and reliable vehicle, because they had checked everything in it before selling to me. However, in less than 1 month, I had to replace so far, warped rotors and brakes. Worn out tires from different brands, and now the transmission failed while driving on I 65, almost getting into accidents due to the fact that the transmission would not go forward anymore. I have been in contact with them: Victoria Mulea salesperson which told me I would get reimbursed for the brakes, but so far I am still waiting for reimbursement. Fernando White who told me that all vehicle are checked before being sold, however, when I called their service department on the Honda issues I was told that they don't service or repair Hondas. So now the Honda is not driveable because of the transmission, so the least this dealer could do is to pay for the repairs and or take it back and provide me with a good and reliable vehicle, which is the reason I selected this dealer. So if you want no lies and no dishonesty, stay away from BMW of Nashville