Easy to work with - Truckguy
I went in to buy a used vehicle I saw online. From a quick response from their internet group when I emailed about it to quick service once I arrived. Everything went smoothly. I came out with my best offer and it was accepted (should have asked for more) but was happy with the delivery and with that was finished up.
Good Experience - Gary B
Purchased our first used Certified BMW from Roger Tyler. Researched the inventory online and found the vehicle that we wanted to purchase. Arrived for our appointment and Roger was very accommodating and retrieved the vehicle we were interested in buying. There was no pressure to upsale or any bait and switch tactics which was refreshing especially when we sat down with Doug from finance to finish out the process. We were a little disappointed in what they offered as trade in value for our car so we didn't trade but we still drove away in the vehicle we wanted to purchase. Good experience from beginning to end.
Very nice and helpful - My first BMW
Jeremy and Rachel was very helpful and nice. When he had to get back to me it was within minutes and not days. If I purchase another BMW it will be through them.
Ask For Michael Ayers... - timionrs
If you need your car serviced, go here and ask for Michael Ayers. I have had the best experience with this rep than anyone I have ever dealt with since buying my BMW. I was considering trading in my car altogether due to my previous experiences with another dealership, but from my first interaction with Michael he has been responsive, patient, honest, and truly committed to resolving issues that have been going on for months that no one else could get fixed. His knowledge of my BMW and ability to explain it to me makes me feel much better about the money I have to spend to get it serviced. I trust him 100% and will not take my car to anyone else moving forward.
Initially purchased a 98 ML320 w/starmark warranty. Had... - Skeeman
Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon!