If you value time and money look elsewhere. - Carguy1981
I don't enjoy writing this review as it means I've taken a considerable loss thanks to my experience with BMW of Chattanooga. The purchasing experience was a chore as the
sales person appeared disinterested in selling "only" a $27k certified pre owned 2016 X1. He repeatedly attempted to convince me the $45k new model was a better idea.
Even when we did agree to terms it took nearly 48 hours and multiple trips to the dealership to take delivery. It was around the holidays and I'm sure they were short staffed, but
they over promised and under delivered. I had to ask twice to be provided the all weather floor mats that were in the vehicle when I test drove it.
When they did deliver the promised servicing (repair of a squeaky drivers seat and stuck glove box) had not been performed. The sales person said he would schedule that
with the service department and I would receive a call. That was ~Dec 20th and I had no follow up by January 10th so I had to call and schedule on my own. About that time
the steering column had developed a very noticeable tick when turning the wheel so I asked to have that checked as well.
This was dismissed as nothing to worry about, but the service manager stated "It seems like you just don't like this car, do you want me to have the sales staff contact you
to see if we can put you in something newer\nicer?"
I was so incensed I left them a zero star rating on the BMW survey that was emailed me following the visit. The service manager was very upset as it "made him sit in a meeting
with corporate about how to speak to a customer". I honestly did feel bad as this was not the service department's fault. I hand delivered two Lupis pizzas that Friday afternoon
to the service techs and apologized for the poor rating. I just wanted the product I was sold and felt I was not getting it.
A few weeks later I noticed a distinct pull to the passenger side of the vehicle. Fearing I may have burned a bridge at the dealership I took it to an independent big box
mechanic. It was in fact out of alignment and they indicated they did not have the necessary equipment to preform the work and I'd have to visit the dealership. I honestly
considered driving to Atlanta to avoid BMW of Chattanooga, but I did want them to see the further difficulty I was having with the Certified X1. After speaking to the GM
they did agree to split the $200 cost of an alignment.
In early July I received a letter from BMW of America indicating there was a recall on my vehicle due a defective B pillar trim piece.
This made it more likely in the event of a crash that rear seat passengers would be injured. I have a 12 week old daughter. I purchased the X1 specifically because my wife and
I were expecting. I took this in stride, however, as recalls happen all the time and I knew BMW would provide a fix. Still, given all of the other issues I has encountered it
made me wonder what other defects might be creeping in the car so I decided that I was going to take a huge equity loss after only owning for 7 months.
Much to my surprise when I visited BMW of Chattanooga they declined to make any offer on the vehicle as the recall has triggered a Stop Sell.
I've had a Certified PreOwned 2016 BMW X1 for 7 months and now BMW of Chattanooga tells me its worth $0 to them. This is blatantly refusing to stand behind your products. I was
absolutely dumbfounded.
Needless to say I immediately left the dealership and traded in at a local Ford location for an Explorer. I'll never consider BMW of Chattanooga or recommend them for any automotive
service. It's a sad situation and I fully understand that they are a for profit company. Still, that is no way to treat a customer. I hope no one else has the experience I've been left to clean up after.
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