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Called for an oil/filter change in the morning and had it... - Kje1941
Called for an oil/filter change in the morning and had it for 1pm, car was ready in less than an hour-very satisfied—waiting area needs improvement you are basically sitting at a table on the show room floor
There was caring and understanding. I didn’t realize how... - mhixson
There was caring and understanding. I didn’t realize how much people still care until I met this person
Top Reviewed Service Specialists At This Dealership
Great service took a little longer than expected but... - gchandler
Great service took a little longer than expected but overall great experience
Awesome! They beat covington dodge quote for service... - turnerjonathan71
Awesome! They beat covington dodge quote for service repair by 1700.00 fair honest. No worries. They want you to come back so they treat you right and fair..thank God for fairness
Have used this dealership since 2013 and highly... - msbscenic
Have used this dealership since 2013 and highly recommended them!!
I was satisfied with the job that was done. They fixed... - WYNNEJC1
I was satisfied with the job that was done. They fixed everything that was needing to be fixed at the time.
While on a camping vacation at Bledsoe Creek State park... - Murray Raetz
While on a camping vacation at Bledsoe Creek State park near Gallatin TN our 2008 Dodge RAM would now allow us to move the column gear selector past park.
Brandy and her team took our call, helped diagnose an ignition system problem, ordered parts, performed the service and had us back on the road pulling our camper in less than 24 hours.
Murray & Gina Raetz
Excellent service and workmanship. I’ll be using them for... - kenroot
Excellent service and workmanship. I’ll be using them for future needs. I particularly appreciate Josh my service manager.
Assistant Service Manager
Outstanding Parts and Service Departments - Sharkbaithal
Introduced to Homer Skelton Jeep when I needed recalled air bag replaced. A different dealership told me it would take all day (at least 6 hours) and never could nail down time it should be ready. Took it to Homer Skelton, dropped it off, and was given a loaner vehicle. By the time I made it to work had a text from Nate, giving me an easy way to communicate if I had any questions or needed anything else. 2 hours and 15 minutes after dropping Jeep off got another text saying it was ready. I also received a phone call to make sure I knew. Can’t ask for better customer service - and unbelievably everyone was pleasant to talk to.
Last week had to replace the Jeeps battery. Talked to service on phone about issue, and brought battery in. Guy at parts desk took care of things, and I had battery in hand, paid, and was out the door in 7 minutes.
Next time I have an issue with my Jeep, will be heading back to Homer Skelton (instead of the closer Jeep dealership). Finding good customer service is hard, and Homer Skelton does a great job.
I bought my Jeep about 8 months ago and I’ve made about... - rwilson
I bought my Jeep about 8 months ago and
I’ve made about 3 or 4 returns for getting
oil changes and have been extremely
satisfied. Especially with Mark at the Cookeville location as he has always been very helpful.
Been dealing with them for a while now and they have been... - gscott9
Been dealing with them for a while now and they have been a pleasure to work with. Todd Beacham has went above and beyond to make sure I was satisfied with their work. Will continue to deal with them in the future. Thanks Glen
We had to have car towed. Rick in service department... - The Whites
We had to have car towed. Rick in service department kept us informed of progress, fixed problem, and was most helpful. Will repeat! FIVE STARS
They were quick to respond when we were looking for our... - mgsimcic
They were quick to respond when we were looking for our first jeep and quick to respond when looking for 2nd jeep. Service manager Chris looks after us well. He gets us in, stays in communication with the tech and follows-up with us on what is going on and makes suggestions in a timely manner. He even tries to save us money.
Worst dealership I have ever bought a car from. Still... - daryl711
Worst dealership I have ever bought a car from. Still waiting on the promises they made to me. Believe nothing they say ..Go some place else.
We were traveling from out of town and I had An issue... - dougmott3
We were traveling from out of town and I had An issue come up with our truck. We called the service department the next morning and they had us come in and they looked at our truck as soon as we got there. Tyler was our service representative. They pulled the truck in right away and had their service tech look at it and quickly found the problem. I took longer to get the warranty approval than it did to fix it. It was a third party warranty. We were out in a short time and back on the road. Great service!
I recently had my vehicle serviced and was very satisfied... - will s
I recently had my vehicle serviced and was very satisfied as I have always been over the last several years with this dealership.Great reliable service.
Alright so it's easiest to start this story here and then... - mhauck19
Alright so it's easiest to start this story here and then post it to other review sites as I go (thank the gods for long drives and time to kill) So before we moved Kyles truck started having issues with school and the move we chose to take it to Gary Mathews Motors after a few months of back and forth with the engine place we were finally told 3 weeks ago the engine would be in and it would be done by end of week... As the end of the week approached we called and were told they ran into an issue and have to get a part so next week, ok fine then they ordered the wrong thing so we were told the next week (this past weekend) after work we get on the road and begin the 5.5 hour drive we call as we get started and we're told nope it's not going to be done Friday but FOR SURE Monday... ok we're irritated but we adjust so I take a day off work we make the drive Sunday after I get off work. Monday afternoon we walk into the shop and the engine isn't even in the truck and the service guy at the desk laughs when we ask is that truck going to be done today and says no maybe tomorrow. At this point we're livid because 3 weeks of us having to call for updates and being left in the dark. After we talk to the man in charge of services they send a shuttle down for the addtl prt they needed now and have a tech work over to ensure it's done Tuesday. Finally Tuesday 3 pm we have our truck back in our possession! You would think this is where the story ends but of course it doesn't... We look over the truck and the driver side headlight it scratched incredibly bad so we show them and they tell us oh those are after market it's heat damage (pictured is the light) heat damage would not put external gouges in a headlight and when you wipe it you wouldn't feel fiberglass shards. Then they have their "light specialist" come look and he says oh that's heat or chemical damage and I explained exactly what I stated above. He walks away pst my brother and says "that fat xxxxx needs to shut her mouth" while the owner of Gary Mathews SON laughs at this statement. This whole ordeal has caused financial loss and unnecessary stress to our family and then to top it off the blatant disrespect from someone who works with/for Gary Mathews. I'm sorry for the long read but I beg of you if you got this far please spread the word to other families especially Military families to take their business elsewhere unless you want your wives or daughters disrespected as I was today. There's been no communication since all of this occurred so there for I am taking it to social media platforms to ensure the word is spread on the experience that we had.
My service advisor Jill was prompt in greeting me at time... - polarbear2259
My service advisor Jill was prompt in greeting me at time of arrival. She went through the services to be completed. She was professional, courteous and very personable. She kept me updated as to the status of my vehicle and apologetic when tech ran into a snag that prolonged my visit. Upon completion she went over work completed. I would love it if she were to remain my advisor.
The “express oil change” is taking well over 2 hours and... - fieldfamilytn7
The “express oil change” is taking well over 2 hours and I arrived at 7:30am. This is my first experience with an oil change on my new truck and it will be the last with this service department.
Best Dodge Service Department in Middle TN - tanstaaflm
I have been working with Bob Frensly's service department guys for around 2 years now on two Challenger Hellcats. They worked with FCA on my behalf when I was to frustrated. They have fixed everything that I have ever brought the car in for. I have seen some of the reviews on here and am kinda shocked on the negative ones. Everyone from sales to service that I have had interact with have always treated me with respect.
This is the only dealer that worked with me to debug a oil consumption issue in my first hellcat. Other dealers that I will not mention there names told me my issues was due to parking at a incline which the car was not designed for. Bob Frensly's shop gave me straight answers, scoped the bores; in short, they acted like professionals.
Again, this is the only shop I will take a car to.
Service Dept. is really bad don't let Terri help... - realmofglorystones71
Service Dept. is really bad don't let Terri help you.Please don't take your car there for Any service.Terri is a liar and they don't return phone calls.
Had my Jeep in for service. Service was of but I coldnt... - mteerfan
Had my Jeep in for service. Service was of but I coldnt see that part, but checkin and checkout were painful. Waited 10 minutes in front of him until he got done playing with his computer. Then waited on him to sign work order, only to find out he signed it for me. Another person helped me and finally got Jeep into service bay. At time for checkout, after waiting in front of his computer again found out he was on break. The another person tried to get me to signed another person work order. Finally got oit of there..should have been easy but was not. Terrible customer relations. Entire process was a big FLOP!
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