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This is the 2nd truck I have purchased from Drew Hayes... - MAC
This is the 2nd truck I have purchased from Drew Hayes and Newton. The staff are always a pleasure to work with. They are Professional, Honest and Fair.
Top Reviewed Service Specialists At This Dealership
GM Parts Specialist
I wanted to say thanks to a few people at the dealership.... - Lgriffin
I wanted to say thanks to a few people at the dealership. I purchased a new Suburban back in October. A few days later I had some medical compilations come up and did not get back to the dealership until late December. I ran into Branden and right away he was concerned about my health first. After some fellowship he asked how he could help. He was straight up with me, he had no clue what was wrong with my vehicle but he knew the person who would. Kristen (Service Writer) got Mathew Dillard to look at the vehicle. Tyler (Sales Manager) saw me while they were servicing my vehicle and said we are going to take care of you Larry , Don't worry about a thing.
Matthew had some follow up questions about my vehicle problems. He took the time to not only show me what was wrong (turned out to be mostly operator error) but instructed me how to use the electronics of the vehicle. Employees like Branden, Matthew, Kristen and Tyler are a credit to the success of the dealership. Thank you all for your time and care.
Service with a smile.It made me feel better when I heard... - Susan
Service with a smile.
It made me feel better when I heard Dewayne's voice telling me they would get to my truck asap.
I've never had a relationship with a Dealership before this.
Dewayne is always professional and polite.
Integrity ha serviced my vehicle since I purchased new 3... - terry.johnson98
Integrity ha serviced my vehicle since I purchased new 3 1/2 years ago. Excellent service every time I have visited the dealership. Plus a free vehicle wash with service. Integrity keeps me appraised of up coming service due. Great customer service.
Great service on my new GMC Sierra 2021 which I wanted... - Jim
Great service on my new GMC Sierra 2021 which I wanted step rails installed. I arrived at dealership for 9 am appointment and was greeted and given instructions on where to park my truck. Friendly and very fast with installation and I was out and ready to go in less than a hour. I’m very satisfied with the whole processes.
Dante gave us fantastic and personal service. Answered... - jonwdickerson
Dante gave us fantastic and personal service. Answered all our questions and concerns and found extra discounts we didn't even think of. I appreciate all of their hard work. Thank you
Great place. My salesperson Charles Goodrich, was a great... - William Bailey
Great place. My salesperson Charles Goodrich, was a great help. I would highly recommend him to be your "go-to" guy!! Very professional and friendly!!
From the moment that I contacted the dealership to... - Shirlek1
From the moment that I contacted the dealership to completion I was informed of every step in getting my car repaired. Robert Reynolds was very professional and I really appreciate the service that was provided to me.
Excellent service every time I visit. From the... - ttymoh
Excellent service every time I visit.
From the receptionist to the technicians to the sales people to the very awesome managers as well! Thorough inspections, clear explanations, and caring people there to serve you for whatever you need. I love it here!
Helped my girlfriend get a used Cadillac from Stan McNabb... - Daemon H
Helped my girlfriend get a used Cadillac from Stan McNabb with a dealership used car warranty. The vehicle showed two signs of issues while under warranty. 1. Low voltage which caused the start/stop feature to throw codes upon restart and 2. A/C leak. For the low voltage it took me going to the dealership the second time with her to explain the battery needed to be replaced for them to do it and haven’t had the issue since. The A/C leak was recharged under warranty and a month later needed to be recharged again. Rodney then informed my girlfriend he would pause her warranty and recharge the system again with dye. A month later the A/C needed to be recharged Stan McNabb stated no signs of a leak. They again recharged the A/C and said they would put more dye in it. Same thing, no signs of a leak and system needed to be recharged. All of this was within a year time frame. Now, I moved my girlfriend to Colorado Springs Colorado and took her Cadillac to a dealership 5 times the size who after hearing our story replied back with “the dealership didn’t want to fix it.” We had to wait 2 weeks for a special tool at a larger dealership to put dye in the system. Once that tool arrived, the leak was found an hour later. We then reached back out to Stan McNabb both Columbus location where it was purchased and Tullahoma location where the warranty was transferred to. Griz and the service manager at the Columbus location both said it’s not their job since warranty was transferred to Tullahoma. Rodney said he wouldn’t cover it, Mike above Rodney claimed he would speak with the owner about our situation and then came back with they won’t cover it. The repair is $2,900 to replace the A/C evaporator. Stan McNabb has failed on all levels with this deal. To add insult to injury, my girlfriend has family in management positions working for Stan McNabb.
Made an appointment for 7:45 am. At 9:15 am was told car... - Randall
Made an appointment for 7:45 am. At 9:15 am was told car was for service. It was not. Requested car left no service.
Please do not take your car here. It is nothing but a... - carlover
Please do not take your car here. It is nothing but a scam. They take your money and over charge you for something they do not even fix. Leaving you out of money and with a more messed up car then before
Disappointed in loaner car policy. - Wiseguy
I had a warranty issue with my 2014 Chevrolet Traverse. When I dropped it off the job was going to take more than an hour. I was told they do not do loaner vehicles.
On Saturday 8-15-20, I brought my truck in because of... - Pierre
On Saturday 8-15-20, I brought my truck in because of code P0112.
It’s basically a sensor or wiring issue.
I was referred to the dealer by my mechanic shop.
They stated the issue was electrical related.
I also informed the service advisor that the previous shop already replaced the Air temperature sensor.
I ask the service advisor what the diagnostic fee would be for the electrical problem. I’m just getting price quotes at this time. He stated that it would be $85. I told him I just left another shop and they wanted $200. The service advisor replied “that’s a lot… we will take care of you.”
I waited about 4.5hrs. The service advisor returned and stated they were understaffed and I needed to return next week. We only have 1 tech right now and we should have six on Monday. The tech needs more time to figure out the issue. I told him you guys already had the vehicle for 4hrs. And will I be charged again. The service advisor stated: You already paid … we will eat the cost if it takes more time. They will work out the details.” I told him I could return next Tuesday.
On Tuesday 8-18-20, I returned to have the electrical issue fixed.
I was informed by the manager (Caleb) that I would have to pay another diagnostic fee ($170). I told him that this was not fair. You guys already had the vehicle for 4hrs on Saturday and I was promised that I would not have to pay again.
On Saturday, I was told the diagnostic fee was $85 by a service advisor. I also informed the service advisor that it was an electrical issue. He did not tell me there was an extra diagnostic charge ($170).
I’m disappointed that I did not get the real price up front.
The dealership staff need to give customers the full options upfront.
This was a case of false advertisement or miscommunication among staff members. Not sure which one. They may have new people.
I have been going to this dealership for over 5 years and I have not had any problems. I wanted to get my truck fixed here but, I can’t trust the communication. They did not stand behind their word or give me a resolution.
Excellent service, caring employees and compassionate owners - Charlie Cash
I use Chaparral to service my vehicles for as long as they have been open. I presently have my GMC Yukon and Chevy Corvette. The Service Manager, Service Advisors and service technicians are tops in their fields. From the minute I drive into the service area, I made to feel important. The work is always performed professionally, in a timely manner and always comparatively priced. I recommend the service department to anyone needing service on their GM or any other vehicle.
Awful service - ZL1dude
I had a 2014 corvette stingray and the motor was blown up in it, and it was under warranty and they said it would be covered. Little did I know the person before me had cut the catalytic converters off, so I then they told me it was not covered. When they told me it was not covered anymore they told me I needed to buy a whole new motor instead of Just having mine rebuilt like they suggested when it was going to be on their dime! Eveybody take your business elsewhere.
I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN .... - Dave Kirk is incompetent People!!!
I will NEVER EVER DO BUSINESS WITH THIS PLACE AGAIN . THEY TELL YOU ONE THING AND TAKE YOUR CAR /TRUCK APART AND THEN TELL YOU !!! Oh are Rates are this . And your Extended WARRANTY ONLY PAY THIS PRICE FOR LABOR. So then. YOUR TOTALLY “xxxx “ . Because they have your vehicle apart and can’t do anything!!! THEY ARE VERY RUDE AND DON’T KNOW WHAT THERE DOING
DO NOT GO THERE TO BUY OR GET YOUR VEHICLE WORK ON !!! CROSSVILLE TN
GIVE THEM A ZERO !!!!
Everyone is always very helpful and courteous. I always... - djmartin423
Everyone is always very helpful and courteous. I always enjoy visiting the dealership. They're always ready to answer any questions I may have. I would recommend Don Ledford to anyone.
Disappointed - Allenh
Very disappointed that they are no longer open on saturdays to get service done . Has lost my service business I work in medical field and live in Crockett co and can’t get car there during the week to get oil changed and now are not open on Saturday. You need to take a look at your policy since 2 weeks ago you were booked Saturday for service and now not open at all. If you going to close on Saturday need to consider staying open till 7 or 8