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Good customer service but question your charges - jbenington86
Please check how much you are being charged for certain services. I had several services completed all at the same time and there was an error in what I was charged after everything was complete. My oil changed/fluid top off jumped from ~$150 to $200+ due to the error. However after getting some attention through the BMW survey and dealerrater.com BMW of San Antonio is reimbursing me the difference. I should have questioned it when my estimate was pretty far off from the actual cost for routine services. Thankfully I have owned BMWs for many years and have experience with pricing at several dealerships across the country otherwise I might not have know. After my reimbursement BMW of San Antonio is slightly higher than most dealerships I have been to in the past (4) and is reflected in my updated rating. On a good note Ms. Miller was great in taking care of everything for me when I brought the vehicle in and picked it up.
Top Reviewed Specialists At This Dealership
Senior Client Advisor
New Car Director
Fidel went above and beyond for us - Bengalipunk
Thank you for getting my mini "Jenny boo " back on the road and running like a champ. Fidel made right on his promises and Valentin and I are very pleased with how she's running now... we appreciate how thoroughly you addressed our issues. Thanks again.
Great experience in sailing and buying...! - javiarguello86
In one day starting with a phone call to the agency, I was able to sale and buy a Certified Pre-Own vehicle. The experience was great and the facilities are just perfect. We enjoyed working with Alison and Travis. A great experience...!
Great Car, Great Price, Great Service, Stellar Experience - JulieC
Thanks to the staff of BMW/Mini of Arlington. Worth the drive from McKinney! After a number of dealers that had me shopping online, I found Chelsea and she and the manager made sure we had THE dream
car we wanted, at the payment we could afford. In fact, after we agreed to a number, they went back and fought for better financing and that dropped our APR and monthly payment to the exact number we'd humbly requested (just refinanced our house and our credit had taken temporary hit.)
Plus, the manager scored a ride for Juniper. She's still dancing.
Seriously, I detest the dealership experience. BMW/Mini of Arlington changed all of that. Have you ever agreed to numbers and had the staff come back with BETTER numbers? This does not happen.
I give them 5 stars for every part of the experience. Family plans a new purchase in months or so and there's only one place we'll shop.
Kudos, BMW/Mini of Arlington. You have raised the bar for sales and service.
My 1st Mini - Barbara
We bought a Mini Cooper there in 2015 and have used them for all maintenance work including tire replacement. I would have no reservations about recommending them:
- the customer service techs are professional, polite, informative, and helpful;
- the sales team was super nice and informative - they still say 'hello' and talk when I come in for a car wash or maintenance issue;
- basic car washes are free but they have a variety of levels if you need detailing;
- they have multiple waiting areas so you are never left standing..and the seats (in the main waiting room that I use) has "tables" attached that allow me to work on my computer.
Overall, I have zero complaints.
Acknowledge - mini50
Your customers come in ALL colors. So, when they step in your building don’t pretend you are on the phone or pre-occupied. Ask them, “How may I help you.” I stood there in your face and every WHITE salesman/ person ignored me. Poor customer service. I give thanks to the incredible black professional salesman that saw me standing there and offered help. I’m sorry I bought this Mini Cooper from you. I wish I could return it and I would never reccommend anyone to you small minded people. Also, I didn’t realize my miles are tracked by your system. When I called to schedule a service check... Why didn’t the person on the line informed me it was too early. I wasted gas and time. Customer service people and attention to details is an incredible thing...🤔
BAIT AND SWITCH KINGS - Screwed in Austin
BAIT AND SWITCH Mini of Austin and Damon Whitmer, sales person at Mini of Austin are not to be trusted!
I contact them regarding a one year old Mini 2018 Countryman in April 2019. It was described as an executive loaded vehicle with all available options. I contacted Mini of Austin and Damon was my salesperson who verified this description
i asked him via email to verify all of the options in the Mini listing were correct and he said YES. I flew to Austin and that's when the problems began.
The car was stripped..had just navigation and a couple singular options versus packages containing the 12 or 13 options that would have loaded the vehicle.
i pointed this out to Damon he sent me to the "manager". The manager did not believe my issues with the missing equipment until I repeatedly explained the car was for my wife. I called my wife n his office and her "hot button " was the missing power memory seats. After he listened to my wife explain that she would have to think about, it he understood I was not fabricating this story. He offered a $500 discount for their mistake. My wife said go ahead and drive the car home. i accented his offer as I had flown there to but a car my wife wanted. They blamed this on a vendor that decodes VIN numbers. Apparently they do not review the vendors submissions.
Unfortunately, after I returned home we realized that the DESCRIBED OPTIONS THAT WE DID NOT RECEIVE = $4342.00 vs the $500.00 offered and accepted
THEY SUCCESSFULLY BAITED AND SWITCHED US. RUN FOR YOUR LIVES!!
Worst dealership in customer service - Disappointed buyer
You can’t negotiate on the price of the vehicle so they say. Fine. You go ahead and accept their price. Then you go through the finance. They tell you the terms of the finance. You don’t like it but they say that’s the best they can do. You agree. But when you go in to finalize, they change the terms on you by almost doubling your interest rate. They won’t explain why. Please be aware of the bait and switch.
2013 Paceman requires $5k in repairs weeks after purchase - BMC67
Initially I was grateful to have found a fair deal on my son's first car, a used 2013 Mini Paceman. The car was clean and the dealership made sure that it delivered well. They took care of a few minor blemishes and a cracked windshield etc. We drove the car for about a week and then went on a two week vacation (so the car wasn't being driven). I decided to drive the car to work since it hadn't been driven in a couple of weeks. While out to lunch the service engine light came on. Mini of The Woodlands is around the corner from my job so I thought I'd get them to check it out, hoping it was something superficial like a bad gas cap seal. After nearly 2 hours the service tech told me that he was sorry to have to deliver the bad news but the turbo needed to be replaced, which cost over $5,000!!! The car has been in my possession for a few weeks and less than a thousand (about 400, I believe) Mini of The Woodlands was absolutely no help and was completely unwilling to take any ownership in selling a car that clearly needed repair. I mean seriously! Not so much as a "We're sorry, this sometimes happens" or anything. In my opinion, they could have been a little more stand up in their approach. Perhaps something like "Sir this is not a great deal for either of us. We would be willing to provide the labor if you will buy the part at cost"....No way was that happening. I simply got "Sir, you bought the car as is. If it needs repair, it's on you" It's incredible. This is a AutoNation company, I think and I am certain they are affiliated with BMW of The Woodlands as well as other local dealerships. Buyer Beware. These folks are in the car selling business and they don't care if the screw you over while doing it.
Horrible service department - AllanHall
Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (because he will not return your call) and finally file a complaint with corporate customer relations to get someone to call you, and to get an item fixed under warranty that is specifically listed as covered in your warranty paperwork. Then to add insult to injury, they charge you a $150 service fee to tell you the excessive battery drain light you have been seeing means you have opened the door too many times or left a light on repeatedly and that is what caused the error. No I did not. Lastly, when the service manager is asked point blank how much they are going to charge me he says $50, even MINI corp said $50, now the service department is saying that is $50 PLUS the $150 checkout. You know what, that’s fine, my wife and I both drive MINIs and belong to three different MINI car clubs, let’s see how many of those people shop at MINI of the Woodlands after hearing my story, certainly wont be my wife and I!
If you go anywhere but here, you can actually get a... - mcwimik
If you go anywhere but here, you can actually get a discount. Why would a car dealer not offer to save a person a few dollars in this economy? Missed a sale by $500. Very smart.
MSRP is arrogance. Good luck with your business model!
Updated - Jacobm
I purchased a used Yukon xl with 156k from them June 14th and drove it home to Kansas city. Upon first inspection the vehicle looked great. Immediately upon parking it it starts leaking from the rear main seal. I contact them to see if they would cover half of the repair cost. I had a little difficulty getting ahold of the sales manager at first and was finally out in touch with Lionel Garcia. Dealing with him was quite frustrating I feel a lot of our issues could have been solved with better communication. After leaving a review the GM finally contacted me and resolved the issue and quickly and beyond my original expectation.
Dealing with financing was easy, and the sales staff was great. Dealing with Lionel was the only bad part of my experience.