Great experience - Jisasat550
I have bought 3 cars from this dealership. And always come back looking for the same sales rep. Mr. Silva knows his cars very well. We had a little trouble locating one of the cars but got it at the end. He also showed plenty of options and alternatives based on our wishes and needs. They are courteus and attentive. We are very happy with our 550
Top Reviewed Specialists At This Dealership
Senior Client Advisor
Service center - Xxxxxxxxxxxxxxx
Friendly staff, over saw what was being done and related it back to us,
felt like our car was in good hands to see that everything would be taking care of and that we felt comfortable with what needed to be done
Invest your time wisely. - Pip
We purchased our special order Mini hardtop from Mini of Austin. Based on our experience, Mini of Austin is the ONLY place that receives our business for maintenance, parts, accessories and tyres. There is no value in investing time searching for the cheapest price on any of the above when best value is always found at Mini of Austin. Correct wiper blades? Check. Specific tyres in stock? Check. Meticulous service? Check. Top notch staff? Check. No additional charges to replace a rear wiper or a bulb? Check. Who even does that?!?
Best experience - NBMINI
I had the best experience at MINI of San Antonio. My Motoring Advisor Allison helped me find the perfect car for me. Not only did she help me find the perfect car for me, but was very knowledgeable about the brand on the features of the car. She made me feel like family and that's what it should be all about. I would highly recommend her to anyone that's looking to purchase a MINI.
Best Dealership Ever - Magank
I bought my Mini Cooper in 2016 from Josh Kirby and have been going in to Sewell Mini of Plano ever since. I will always, from now on, buy my cars from Sewell. Though I do wish I’d spent a few extra thousand on an S-Line model, the service I receive from Sewell Mini is superb. I absolutely love their complimentary loaner car service and mantience prices are fair and and I always leave confident that the service team has thoroughly diagnosed and corrected whatever problems were present in my little mini when I get it back. Their team keeps me updated on what the diagnostics are and I’m never charged to fix something I maybe can’t afford at that time. On top of that, everyone from the welcome team to the mechanics are always so friendly and you can tell they enjoy their work and I enjoy catching up with all of them. At the risk of sounding obsessed, I’d go as far as to say that I consider these people my friends now and I defy you to find a better team. Sewell customer for life!!
Spent nearly an entire day for service.... - Cheryl
I provided the problems I was experiencing and left my car. They provided an Uber ride to a nearby mall and in a little over an hour I received an email with reported problems, what needed to be done, what they could do while my care was there....not much as most parts needed to be ordered, i.e.) tail lights, window motor..etc. They did have my 3rd tail light which they installed. All day and I got a third tail light. I asked for an appraisal as I might consider buying a new Mini...they forgot to do that until I got back to pick it up so another 45 minutes went by...someone asked if I might consider trading my Mini in (I was actually hoping to do this) but when I stated I would be interested in one of their cars...it was all the way across the lot and no one was really motivated to go get it. I guess business was TOO good and no need to sell another Mini. I won't be back....for needed repairs and/or my next Mini. I WILL purchase another Mini...but not here. Repairs $2600.00....Trade in offer $2000.00. 2004 Mini with 63000 miles and in good to excellent condition! Geez!!!!
Shady Processes-- Dealer does not honor autonation process - lmauro
Mini of the Woodlands is an Autonation flag dealership and works through Autonation. I recently visited the dealership looking for a car I had reserved in the Autonation website. When reserving , the car is supposed to be held for 72 hours. I did get an initial call from the internet sales guy who asked me when I could come and see the vehicle. I did defer the timing and asked him to find out some details about the car. He then communicates to me that the car is pending and not available. I went to the dealership anyways at 7:00 pm as scheduled via the Autonation reservation system. I asked a sales manager to find the car for me since I wanted to see it. I am then informed that the car is not in the lot. Also that a customer had paid a $12000 deposit (who pays $12000 deposit without seeing a car?). At this point I felt I was not being told the truth. I asked to speak to the manager who also insisted the car is in transit and was already taken. They made excuses alleging that they had not control on their inventory and could not change parameters shown on the Autonation internet page. Every sales man did not look at me straight in the eye and looked like children lying where their eyesight goes down and to the left. I truly believe the car was in the lot but they probably were holding it back for some acquaintance and giving preferential treatment. All in all they did not honor the Autonation process where if a car is reserved on their stock , it should be held and shown to the party and made available for sale. If this car was truly held by another customer then why would it show as available on the Autonation page and allowed me to reserve it? SHADY SHADY SHADY
Updated - Jacobm
I purchased a used Yukon xl with 156k from them June 14th and drove it home to Kansas city. Upon first inspection the vehicle looked great. Immediately upon parking it it starts leaking from the rear main seal. I contact them to see if they would cover half of the repair cost. I had a little difficulty getting ahold of the sales manager at first and was finally out in touch with Lionel Garcia. Dealing with him was quite frustrating I feel a lot of our issues could have been solved with better communication. After leaving a review the GM finally contacted me and resolved the issue and quickly and beyond my original expectation.
Dealing with financing was easy, and the sales staff was great. Dealing with Lionel was the only bad part of my experience.
Acknowledge - mini50
Your customers come in ALL colors. So, when they step in your building don’t pretend you are on the phone or pre-occupied. Ask them, “How may I help you.” I stood there in your face and every WHITE salesman/ person ignored me. Poor customer service. I give thanks to the incredible black professional salesman that saw me standing there and offered help. I’m sorry I bought this Mini Cooper from you. I wish I could return it and I would never reccommend anyone to you small minded people. Also, I didn’t realize my miles are tracked by your system. When I called to schedule a service check... Why didn’t the person on the line informed me it was too early. I wasted gas and time. Customer service people and attention to details is an incredible thing...🤔
Don't do it! It will only lead to frustration!!! - Kei
TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB!
Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER do complete and thorough work, and you can never get a straightforward answer.
If you go anywhere but here, you can actually get a... - mcwimik
If you go anywhere but here, you can actually get a discount. Why would a car dealer not offer to save a person a few dollars in this economy? Missed a sale by $500. Very smart.
MSRP is arrogance. Good luck with your business model!