12 Texas MINI Dealers
I would highly recommend this dealership. - Crystal
I would highly recommend this dealership. From beginning to end the experience was easy and we left satisfied.
Top Reviewed Specialists At This Dealership
Client Advisor Pre-Owned Sales
Pre-Owned Sales Consultant
Yesica was my Mini sales professional, she was awesome. - D. Rico
Yesica was my Mini sales professional, she was awesome. She helped me in the process of ordering my Mini Cooper SE. If you can purchase a vehicle from her she is the person to talk to. I would say the same thing for Tim Boes the Finance Manager (he tried to sell me vehicle warranty for an internal combustion engine vehicle and the SE is an electric vehicle).
Since getting my mini I have always gone to the Plano - Kirstybland4
Since getting my mini I have always gone to the Plano location, however I recently moved downtown so I decided to try the Dallas location. The actual service and the service workers in the garage were great. However, the women working the mini desk, Katherine, has zero customer service skills. I did the drop off option as I had to get to work and I ended up sitting in the reception area waiting for her to come talk to me for 50 minutes. My boyfriend and I had to walk to her desk for her to help us. When we got there she wasn’t apologetic at all. When you drop off your car they give you text updates and ask if you have any questions. However, when I responded to her she never got back to me. Finally they have a time online for the service area to close however the staff can leave at whatever time they want so if they go home early you won’t be able to pick up your car before it closed. From now on I’ll drive the extra miles to go to the Plano location.
He was knowledgeable friendly very helpful and provided a - Arunee Flamez
He was knowledgeable friendly very helpful and provided a relaxed and pleasant car buying experience with no pressure. He provided updates And answered my questions in a timely manner.
Great service and very thorough as always. - malloryt
Great service and very thorough as always. Have been coming here since I bought my MINI over 3 years ago and always feel taken care of.
Dropped our car off for a service appointment on a - Talbott
Dropped our car off for a service appointment on a Tuesday at 7:30 am. They followed up the next day as though I had no appointment. Kept the car for 7 days and never provided written documentation of anything. Very poor communication. Spent between 49 and 63 minutes on hold each time I tried to contact a human in the service department. Perhaps one of the worst businesses I have to deal with. It’s a reason to not purchase a Mini - getting it serviced is a giant time-suck. You’ll be without a vehicle for days and days.
Brought my Mini in for an oil change because I thought I... - Dantlawes281
Brought my Mini in for an oil change because I thought I was getting quality service for a good deal. Well I was wrong. I paid $120+ bucks for the oil change and when I got home I immediately smelled an oil burning smell. So I looked and looked to see if there was some type of oil leak or if they had accidentally spilled oil somewhere and it was just burning. I contacted the advisor Joe to inquire about bringing it back in for them to inspect it.
I brought it in and they took a look at it but couldn't find anything. Although the service advisor smelled the same thing I smelled, he indicated that his tech could not find a leak and did not see any oil spilled anywhere. And that he had the tech do a minimal pressure wash just to be sure there wasn't any oil spilled anywhere.
A few days later as I'm leaving my doctor's appointment and noticed blue smoke coming from the exhaust pipes. So now I'm confused and angry. I contacted the advisor again to ask is it normal to have do many issues AFTER receiving an oil change? My car wasn't doing any of these things prior to me bringing it in. Had it been doing it, they most likely would have indicated that on the paperwork. But none of that is included.
What is included in the high prices for the recommended service there are suggesting. So now the advisor is saying I may need new valve stem deals and it's a $400 cost just for them to run diagnostics. Typical right?
You bring your car in for service, as they break other things so you have to continue having to being it in for additional service. That's the only way they can make their money. My car is severely under mileage and it was in good condition prior to bringing it to Mini of Clear Lake. So I've made an appointment to bring it to a Mini specialist that had some good reviews to get an outside inspection and diagnostic test done. Once I know what the damage is I may pursue legal action.
My parent is Vietnamese and spoke barely any English. - Charliep
My parent is Vietnamese and spoke barely any English. They went to this BMW location because they trust that they will be taken care of. The car needed airbag repair and the ASM Jacob Parham push the routine maintenance on them. He gave them a repair agreement and got them to sign it. They did not know how to read the documentation and were not given a translator. I was told they have Vietnamese speakers there. They sign it assuming that the airbag will be repaired. These service reps make a commission on any service sold so he is getting paid for this I get why he would push the routine maintenance and then push for the airbag repair. It will cost my parent close to 5K to repair a used 2013 BMW. My mom does not work and my dad makes min wage. They are doing their best to have a decent lifestyle but when you get taken advantage of when you are old and do not speak English. It is truly unfair. I do not recommend going to this location.
If you go anywhere but here, you can actually get a... - mcwimik
If you go anywhere but here, you can actually get a discount. Why would a car dealer not offer to save a person a few dollars in this economy? Missed a sale by $500. Very smart.
MSRP is arrogance. Good luck with your business model!
Horrible service department - AllanHall
Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (because he will not return your call) and finally file a complaint with corporate customer relations to get someone to call you, and to get an item fixed under warranty that is specifically listed as covered in your warranty paperwork. Then to add insult to injury, they charge you a $150 service fee to tell you the excessive battery drain light you have been seeing means you have opened the door too many times or left a light on repeatedly and that is what caused the error. No I did not. Lastly, when the service manager is asked point blank how much they are going to charge me he says $50, even MINI corp said $50, now the service department is saying that is $50 PLUS the $150 checkout. You know what, that’s fine, my wife and I both drive MINIs and belong to three different MINI car clubs, let’s see how many of those people shop at MINI of the Woodlands after hearing my story, certainly wont be my wife and I!
Updated - Jacobm
I purchased a used Yukon xl with 156k from them June 14th and drove it home to Kansas city. Upon first inspection the vehicle looked great. Immediately upon parking it it starts leaking from the rear main seal. I contact them to see if they would cover half of the repair cost. I had a little difficulty getting ahold of the sales manager at first and was finally out in touch with Lionel Garcia. Dealing with him was quite frustrating I feel a lot of our issues could have been solved with better communication. After leaving a review the GM finally contacted me and resolved the issue and quickly and beyond my original expectation.
Dealing with financing was easy, and the sales staff was great. Dealing with Lionel was the only bad part of my experience.
Momentum BMW MINI