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Jared and Sirgo were absolutely awesome, highly recommend... - Jamal
Jared and Sirgo were absolutely awesome, highly recommend doing business with these gentlemen. They had me in and out in the time it would take for lunch and the car was prepared and made the experience a special one!
Top Reviewed Specialists At This Dealership
Client Advisor - New Inventory
Gabriel Martinez has exceptional customer service! He... - katemik3
Gabriel Martinez has exceptional customer service! He went above and beyond to help us find the perfect car! Gabriel even came in on his day off to make sure he took care of us. He helped us get to our price point with no hassle. If you are needing a car, give Gabriel a holler!
Senior Client Advisor
My 1st Mini - Barbara
We bought a Mini Cooper there in 2015 and have used them for all maintenance work including tire replacement. I would have no reservations about recommending them:
- the customer service techs are professional, polite, informative, and helpful;
- the sales team was super nice and informative - they still say 'hello' and talk when I come in for a car wash or maintenance issue;
- basic car washes are free but they have a variety of levels if you need detailing;
- they have multiple waiting areas so you are never left standing..and the seats (in the main waiting room that I use) has "tables" attached that allow me to work on my computer.
Overall, I have zero complaints.
Just buying a little used mini for my son, I didn't think... - vhodge
Just buying a little used mini for my son, I didn't think sales or service could be such a big thing.We drove in 4 hours for this car. If I could give this team 10 stars I would. First car inquiring about fell through. Ryan the GM called me and said to be honest he would not put his kid in this car. To break the news to my son was bummed to say the least. Then I got a text from Zu the best sales woman around. She had something that might work. And it did!!! They were amazing. Friendly. The finance guy spoke to my son like a dad. Told him things to watch out for. Some good do's and don't with a mini as well as a car loan. Will certainly look to BMW/Mini of Dallas the next time I need a vehicle
Test Drive - Rob02
We considered trading our Countryman for a Convertible. We went on a very cool evening. We worked with Will Davis, an impeccable young man. Because of the weather he volunteered to bring the car into the showroom for us to take a look around it. He was wonderful during the entire experience. Because of this gentleman we have switched our service to this dealership. It is refreshing to see a sales representative with this level of customer service.
Sales Expert - mikeklumpp
Zach Brown - trust him for your next purchase. He was an professional. He was hard working. He was an auto buyers best friend. Thanks, Zach
Horrible service department - AllanHall
Terrible service department. Take in a car bought at that dealer, under factory warranty, then you have to call the service manager repeatedly (because he will not return your call) and finally file a complaint with corporate customer relations to get someone to call you, and to get an item fixed under warranty that is specifically listed as covered in your warranty paperwork. Then to add insult to injury, they charge you a $150 service fee to tell you the excessive battery drain light you have been seeing means you have opened the door too many times or left a light on repeatedly and that is what caused the error. No I did not. Lastly, when the service manager is asked point blank how much they are going to charge me he says $50, even MINI corp said $50, now the service department is saying that is $50 PLUS the $150 checkout. You know what, that’s fine, my wife and I both drive MINIs and belong to three different MINI car clubs, let’s see how many of those people shop at MINI of the Woodlands after hearing my story, certainly wont be my wife and I!
Mr. Will is a great staff with attentive and very... - K. Chanain
Mr. Will is a great staff with attentive and very helpful. It is so different experience from last year that was a poor and slow service. I am happy to have Mr. Will helping me today, thanks!!!
I was disappointed by my experience with this customer... - Gigee
I was disappointed by my experience with this customer service department.
The representative who helped me was polite & friendly & also took it upon himself to authorize items of service to my vehicle and when I was billed for the item and questioned it he simply told me that he did me a favor and it would need to be done anyhow. Although it was not super expensive I found it inconvenient & rude the way my concern was dismissed. Definitely NOT what I expected from BMW.
Will consider alternative place to continue service on my vehicle.
Outstanding customer service. Very accurate diagnostic... - rogeliotejeda
Outstanding customer service. Very accurate diagnostic and recommendations. Personnel is very well trained and reliable when it comes to diagnostic of the vehicle. Highly recommended.
If you go anywhere but here, you can actually get a... - mcwimik
If you go anywhere but here, you can actually get a discount. Why would a car dealer not offer to save a person a few dollars in this economy? Missed a sale by $500. Very smart.
MSRP is arrogance. Good luck with your business model!
Updated - Jacobm
I purchased a used Yukon xl with 156k from them June 14th and drove it home to Kansas city. Upon first inspection the vehicle looked great. Immediately upon parking it it starts leaking from the rear main seal. I contact them to see if they would cover half of the repair cost. I had a little difficulty getting ahold of the sales manager at first and was finally out in touch with Lionel Garcia. Dealing with him was quite frustrating I feel a lot of our issues could have been solved with better communication. After leaving a review the GM finally contacted me and resolved the issue and quickly and beyond my original expectation.
Dealing with financing was easy, and the sales staff was great. Dealing with Lionel was the only bad part of my experience.