500 Utah SRT Service Centers

Always pompt getting vehicle in and pretty quick oil - Bob Cahoon

Always pompt getting vehicle in and pretty quick oil change. Really enjoy Ken Garff dealerships.

Great crew and awesome people. - nolanjensen81

Great crew and awesome people. Will be back for more service and work on my vehicles.

Fabulous service department! - Michelle King

Fabulous service department! Efficient, thorough, and friendly! Appreciated the great customer service and how I was treated…

the service person express lube writer is extremely - fong

the service person express lube writer is extremely cranky all the time. the service person express lube writer is extremely cranky all the time.

Friendly service. - JS

Friendly service. Completed on time with quality work. Did not have a cabin filter so returned a few days later and it was installed while i waited.

Got the job done on time, rescheduled some repairs they - Doug

Got the job done on time, rescheduled some repairs they could not complete in the alloted time

Everything treated very professional as we drove into the - wayne.m.wallace

Everything treated very professional as we drove into the building we were greeted Quickly taken to the waiting lounge while another took the Auto for service, soon not very long . after Mister & Misses Wallace Your car is ready to go.

Mason was fantastic. - Ununnininium

Mason was fantastic. I brought my car in for an oil change, and explained to him that we were taking it on a big road trip. He made sure to do a full inspection to ensure our safety. While i was waiting for my car to be brought around, another customer came in saying that her cabin air filter was just left on the floor of her car, as well as the cover. Mason jumped right over, installed her air filter and rep placed the cover, no questions asked. I will be returning any time i need any type of service done for my car, and any future cars. He truly deserves a raise. I’ve never been treated so well at any other dealership/shop I’ve ever been to. A raise or promotion is warranted.

the service department never fails to let me know when i - ken.k26

the service department never fails to let me know when i need to bring my cars in for an oil change and they are always very timely and kind!!!

JD was great to work with. - bpierce

JD was great to work with. He got me in and out in the time he said it would take.

Easy check in and they kept me informed the entire - kbhanna83

Easy check in and they kept me informed the entire process! Thank you for the help!

The lady I worked with was great. - knowme.loone

The lady I worked with was great. She talked to me so I could understand what is going on with my vehicle. She got me in and out. So appreciated.

I have always preferred LHM Bountiful over LHM Sandy, but - jaimeelmen0814

I have always preferred LHM Bountiful over LHM Sandy, but over the last few visits, the service level has dropped. They used to deliver your vehicle back to the bay, remove their tag/garbage and the cars were washed. They no longer do this. They just hand you your keys and point to where you can try to find it on the lot. The people are still very nice and they communicate well though. They also still treat my vehicle well (return it basically in the same condition they get it (plus the repair or maintenance)) I just used to appreciate when they tried a little harder.

Jerry Seiner maintenance folks are very knowledgeable and - travelingtim

Jerry Seiner maintenance folks are very knowledgeable and friendly. They do a fantastic job on regular scheduled maintenance as well as any other tasks your vehicle may require. They are still the best price for diesel oil changes.

Service department did a great job on my Maverick. - dallyn.zundel

Service department did a great job on my Maverick. Was in there for three recall notices and they were done by noon that day.

i would give them 0 stars if that was an option! - Brandon Bagley

i would give them 0 stars if that was an option! I took my car in to the service department to have a sensor looked at. They sent me home twice without doing anything. The third time I took it in they sent me home with a dead battery (a problem I’ve never had before and wasn’t the reason it was in the shop). When my car died on the side of the road I called to see if they could come and jump my car, Alec from the service department told me it’s not their fault and I have to deal with it myself. Very unprofessional and their customer service was horrible.

Service was excellent. - Don

Service was excellent. Lucas took good care of me. Lucas was knowledgeable and efficient. It only took 15 minutes for them to take my car, put it on the lift and Kirk the mechanic sent a video of the problem. I was impressed!

Spencer the person that helped me was very thorough and - Daviddeckerreview

Spencer the person that helped me was very thorough and polite. He communicated with me on exactly what was happening with my car.

We have always had great service at this location. - Disco

We have always had great service at this location. Including the service personnel and timeframe.

BAD Service I am sure Labrum does many things well BUT - dy

BAD Service I am sure Labrum does many things well BUT service is NOT one of them!! Had a $6,000 major undercarriage repair and brought to Labrum my 2017 Ford Raptor.....just off the mountain and asked Jesse to spray the mud off to make sure no body damage and wash techs sprayed half the mud off and then long brushed the truck scratching the paint everywhere!! Danny agreed to pay to buff BUT still have some scratches. Techs also scratched the door appliqués so asked them to replace and instead of correctly installing via removal of the window trim just jammed the new appliqués in the trim bending and scratching the window trim. A week after the $6,000 repair drove to Idaho for Thanksgiving and the transmission overheated leaving me stranded on the Utah/Idaho border. Now the truck is sitting in Idaho and the Idaho dealer is finding many issues with the Labrum repair.....now have a broke down new truck with scratched paint and damaged window trim and Jesse’s response is “we are not doing anything else on the truck....we told you we preferred you take it somewhere else!” JUST NOT RIGHT!! Going to cost me several thousand $ to fix Labrum’s poor workmanship!! Save yourself a LOT of headaches and service elsewhere!!

Easy to make an appointment. - Leegettling

Easy to make an appointment. Very friendly. Work is done in a timely manner. Love that they warn you of upcoming needs for your next appointment so it isn’t a surprise.

I took my 2020 Tundra in after having rough idle and - iowaboyexel

I took my 2020 Tundra in after having rough idle and multiple warning. The diagnosised the problem as a faulty throttle body and I agreed to the repair at a cost of $900. On the way home the problem came back and it was the same. Took the truck back and was told 2 days later that the mass airflow was bad and that was another $300. Once again issue persisted. Next visit was $3500 to replace wiring harness. Came to pick the truck up and found that while it was in their posession, the truck had been burglarized and around $500 of tools and other materials had been taken. When I called to complain, I never got a call back. There were no broken windows or any sign of some breaking in so it appears that sometime when the truck was at their shop waiting for parts, they had left it in the lot unlocked or one of the employees was the thief. I sent a detailed email to the service manager and the response I got was sorry but you can't prove it happened here. This place is horrible. If I needed my bicycle chain oiled I wouldn't let these clowns touch it.

The best costumer service, great dealer, good service, - Maria Cirilo

The best costumer service, great dealer, good service, fast service. I love this place thank you

I had a problem with my remote key fob not working after - Peter

I had a problem with my remote key fob not working after battery replacement. I called the service department and they were able to get me in quickly. Matthew in service took care of the problem within a few minutes and did so at no charge. Very friendly and great customer service. Thank you!

Good service , delivered on time. - Yacob

Good service , delivered on time. will recommend to others. Service manager personally took care of me.

Great service, they got me in quickly and everything was - Caleb

Great service, they got me in quickly and everything was resolved as I was expecting. Ralph and Rick are also super easy to work with and very communicative!

I enjoy having Dan take care of my needs every time I - brandisugia

I enjoy having Dan take care of my needs every time I need repairs!!! He is great, sufficient and you can always see the dedication he has for his job! I will never go anywhere else I am very dedicated to everyone at this Dealership

Service is a joke. - Cheko

Service is a joke. They took 6 weeks to get my vehicle done and they still didn’t fix it right. KC the manager was also very unprofessional. Don’t waste your time and money there. They will talk to you very nice but get nothing done for you

While we had a great experience with the purchase of our - nnoack1438

While we had a great experience with the purchase of our vehicle, the service department was as bad an experience as it could be. They have had our truck for two weeks and no work has been completed. Getting updates is excruciating. Dirk, our service advisor has been absolutely terrible. We call, text, and even visit in person, but until we spoke to the service manager, Nate, we never received information from Dirk. Dirk also tries to lie and make excuses saying he was waiting on an answer from us when not only did both of us have several conversations regarding the repairs in question, but we also have them in writing to indicate when they occurred. When we came to the dealership in person after the lack of response, Dirk saw my husband in the lobby and sent a text message response to try to cover for his lack of communication. He then approached my husband and just said "have you not gotten my text messages?" before he even greeted him or asked why he was at the dealership. Dirk has absolutely no customer service skills and will not take care of your needs. As a result of their lack of accountability and poor customer service, we have incurred hundreds of dollars in additional charges for a rental car. Buy a car here, but take it ANYWHERE else to be serviced. They are extremely unprofessional and will absolutely treat you like garbage.

Service was fantastic! - spunkymex

Service was fantastic!! Appreciate the updates through out waiting time about the service done on my vehicle. Great costumer service.