8 Utah Toyota Dealers

Car buying experience was pretty straightforward. - BC

Car buying experience was pretty straightforward. I did have to check them on their math with interest rates vs monthly payments, and they made a mistake with my extended warranty, but were willing to correct that once I brought it to their attention.

Great , good customer service,Kindly,Friendly, Helpful, - lucywigder

Great , good customer service,Kindly,Friendly, Helpful, respectful,Sebastian is a good dealer.His so kind and respectful.He deserve a raise

Unfortunately, my experience with Orem Toyota was - barrowbr12

Unfortunately, my experience with Orem Toyota was frustrating because of poor communication and follow-through. I placed a $500 refundable deposit on a RAV4 and worked with Bryce. My dealings with the dealership were entirely by phone or text until I eventually picked up my refund check. As the allocation process went along, communication became increasingly difficult. I always had to initiate contact, and my questions often received vague or partial answers—or no response at all. It left me feeling that because I wasn't physically at the dealership, I wasn't a priority. After waiting close to three months, I was told the RAV4 I wanted could still be another three months out due to the color we wanted. Combined with the vague communication, I decided to also work with another Toyota dealership. I eventually escalated my unanswered questions to sales manager Ross, who was very helpful and got me the answers I needed. When the other dealership secured the RAV4 I wanted within a matter of weeks, I messaged Bryce to cancel my request and refund my deposit. I never heard from him again. I called Orem the next day and another associate told me the refund had been processed and I should receive a check in the mail within about a week. Two weeks later, I still had no check. After multiple attempts to reach a sales manager, I finally spoke with JD. He investigated and discovered the check had never actually been issued. He immediately had one prepared for pickup. It's a good thing I picked it up rather than having it mailed, because the check had the wrong street address on it. I do want to give credit to Ross and JD. Both were professional, helpful and followed through. Unfortunately, my overall experience was that I had to get a sales manager involved before things actually got resolved. I was never really concerned that Orem Toyota wouldn't return my deposit, and they ultimately did. What made the experience so frustrating was how much effort it took to get clear communication and follow-through on what should have been a simple process.

I've taken my car to get serviced here for a number of - BB

I've taken my car to get serviced here for a number of years at Tony Divino Toyota. Lance was really helpful and nice.

If I were Larry H Miller, I'd sue Asbury Automotive Group - GG

If I were Larry H Miller, I'd sue Asbury Automotive Group to remove my name. We've owned over 15 Toyotas and this dealership is the rock bottom. Original salesman ghosted us when we told him we were not in the same city. Sales manager (John) took over and negotiated/finalized the purchase. Apparently the salesman didn't think we were serious buyers. While going over the car, my wife asked how to engage the 4WD. The salesman (Ryker) said "your husband will know how that works". Wait, what? Are you kidding? Still don't understand why a Toyota "Gold" vehicle had 2 issues that had to be addressed before delivery. So much for the 165 point inspection. We paid the "processing fee" only to find out that the dealership did not handle the taxes so we had to wait for a refund check and license the vehicle ourselves. Why do car dealers get to charge a fee for work they don't complete? If Larry H Miller Toyota were the last dealer on earth, we'd fly to another planet to make a purchase.

Don't buy from these guys! - Mustang

Don't buy from these guys! The finance guys came up with additional cost one month later. The used Toyota was fine but the deal was sour grapes!

Tried twice to buy cart this dealership and both times - B. Matson

Tried twice to buy cart this dealership and both times were terrible! I average about one new car every two years and really have always loved Toyotas. I would never recommend this place and would tell my friends to steer clear. They also had me do a $2,000 deposit which they said was transferable if I didn't use it when I walked away they said well there's no other place to transfer it in the state. They unapologetically kept my money and we're not straightforward with many things. They will try every trick in the book to make you for every dollar. Run as fast as you can away from this place.