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We had such a great experience at this dealership and the... - Pam
We had such a great experience at this dealership and the salesman, Joe Cardillo has been an absolute pleasure to work with. Not pushy, no bull, just straight up. He took care of us and went above and beyond! We told him what we wanted and what we were looking for and didn’t try to push other vehicles on us. Love our truck! Cant forget that we got the Essential worker discount as well and we didn’t even know that was available. Thank you for the great buying experience.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales and Leasing Consultant
In and out relatively quick. David was awesome and made... - schyler.ramer
In and out relatively quick. David was awesome and made the deal happen we’re we both benefited from it and on top of it doing a windshield for free
Internet Sales Manager
The kids play area is really appreciated. Friendly and... - patbell
The kids play area is really appreciated. Friendly and prompt service all around. They make it easy to come in, leave your vehicle, and know it’s in good hands.
i just want to say that these guys are really awesome at... - laura lechinteanu
i just want to say that these guys are really awesome at Cadillac of Bellevue , even though i live in Portland they brought the car to me .They were very fair with my trade in and they treated me with great respect and when i had a problem with the car , they were very willing and even went out of their way to make sure i was taken care of and happy . Steve the manager , Nick and Colton are the guys i had to deal with and all of them were super super nice and my wonderful experience with them is the reason i will go back to them when i want to buy another cadillac .
I didn't expect to receive service over soft and hard... - Barrett
I didn't expect to receive service over soft and hard sell when working with Geoff on my recent visit. Cascade Autocenter earned my trust.
Excellent Service - bmwyler
Raymond and the UAC staff were very friendly and patient while my husband and I were looking for a new car. Raymond took a look at the list of what I wanted in a car and, unlike all the other dealerships in Ellensburg, did not waste my time by showing me anything over my budget or that didn't match my criteria. I was looking for a car to replace one that was totaled in an accident, so since I currently had no car, Raymond drove the vehicle I wanted to test to my house and let me take it out for a drive with no pressure to buy. When my husband and I found our dream car at UAC, Raymond and Holly made the buying process extremely easy, and we did not feel rushed to sign any documents without thoroughly reading everything.
In short, the friendly staff here was great at working with our needs and allowing us to purchase what we needed without pressuring us to purchase additional services that were not needed.
This is the best dealership in Ellensburg, hands-down!
Ian James McMurren made the whole experience of buying a... - Brad M.
Ian James McMurren made the whole experience of buying a used car for our soon to be driving son an absolute pleasure and he made sure to give us the peace of mind that the car is in great shape and that we got it the price WE WANTED to pay. (truly a fair good price). I've never reviewed a car dealership nor practically any other service or products before... but Ian and Ron deserve it!
Above and beyond - ldshook1
I called from out of state trying to locate a car my father had owned, that had been traded in after his death. I had very little information to work from, not even a vin. Richard and Kevin were able to locate all the vehicle information, and even contacted the current owner on my behalf. While the current owner is not ready to sell, they assured me the car is in safe hands. I couldn't ask for a better experience.
Owner seems like good people and I didnt honestly give... - Toddlee34
Owner seems like good people and I didnt honestly give them a fair chance, sorry should have not jumped to assumption or viewed from all points of view rather than just mine.
Cadillac Escalade Vandalized at this Dealership - ec1
I wanted to buy a Cadillac Escalade from this dealer in October 2019 at the time, it was Doug's Cadillac, but the salesman was not very helpful. So, I went and bought a 2015 Cadillac Escalade Premium with very low mileage in excellent condition, very nice, from another dealer. The same salesman from Brotherton Cadillac NW called me later wanted to find out if I got a car, and I told him yes. Not long later I got a card in the mail from this dealership to bring my car in for a brake vacuum recall. I brought it to them, 30 minutes later they told me the car was ready. Right after I drove home, which took me about 15 minutes, I noticed scratches on the bottom inside panel of the driver's door. I found scratches on the rear bumper, on the inside panel of the rear driver's side door, on the back of the center console, on both the inside panels of the right and left pillars, on the outside of the driver's door window. I found a major gouge and various scratches and dings on the inside panel of the rear door. I found several major scratches on the top rear of the vehicle. The evil person who did these damages make them look like wear and tear, but the problem is none of these damages existed at the time I dropped off the vehicle. I purchased it specifically because it was in excellent condition, and for the four months I own it, it had been in the same condition right up until after these guys worked on it. I went back the same day to report the issue to the general manager, but he didn't believe me. I reported it to the Police as vandalism a couple days later, but they told me they couldn't help because I waited, and that I should have done it the same day. Whatever their motive, it is wrong and unacceptable. These guys are giving a bad reputation to the Cadillac brand. I would not suggest anyone to take their car to them for service especially if you didn't buy from them. They are evil and not to be trusted at all.
Work for the customer - sass2020
We really liked working with Cadillac of Larson. They treated us like Cadillac customers even though we bought a Honda Pilot from them. We drove away happy customers. They really helped us and made sure the car was thoroughly reviewed and updated.
I purchased a 2015 Corvette Stingray from this... - J
I purchased a 2015 Corvette Stingray from this dealership, the buying process was easy but had to play the back and forth game and walk out of the dealership to force them to bargain even a little.
Once the sale was completed attempting to contact the salesman and finance person about whether my car would be complete for pick-up fell on deaf ears. I had to call the sales manager myself and everything worked out.
Once I got home, I realized the second remote was not working and requested that they just let Carr Chevy in Beaverton know I would be having it looked at during a future service appointment and to please make sure it is taken care of. I got a reply that they can’t approve that. So, sell me the car then don’t take care of me, not a great customer service plan.
I also requested from the salesman a list of what they did to the car prior to placing it on the lot, got blown off with no real concrete answer or list, again the sale was already completed.
They also had no idea about the features of the car and never went through anything on the vehicle on closing,
It wasn't a horrible experience but really didn’t feel like they cared once I had already purchased the vehicle.
The salesman Matt was very nice and professional, which I did appreciate. I would have appreciated follow up on the question or two I had for him and he did not get back to me on two of my questions and concerns.
I went on Memorial Day to purchase a new car. They had... - BelindaS
I went on Memorial Day to purchase a new car. They had the car I have been wanting forever, so I test-drove it and it drove like a dream. The clutch felt brand-new and it was smooth and quiet. When I went to go pick it up the car was dirty, there was over spray all over my car because they painted parts of the car while they were still attached to the car and my clutch was almost completely worn down. I took the car because I didn't want to drive my old car anymore and got halfway home when I realized there was no license plate on my car so I had to turn around and drive back to the shop to get the license plate. I get back on the freeway and the car is all over the road so I'm driving like a drunk. Well the cops thought I was drunk too so I got pulled over for a DUI and had to do a field sobriety test and people were driving past watching while I'm walking the line and touching my nose. After blowing a 0.0 the cops believed my story about the car. I drive the car home after and the check engine light comes on not even 2 hours after I picked the car up at the dealership. They were closed by this time so I decided to take the car back in the morning to have them fix my clutch and get the alignment fixed. It took them 4 days to look at it and tell me they weren't going to fix anything on the car. I sat down with the sales manager, Rich, and he told me that legally he couldn't do anymore free work on my car and he assured me that noone in his company ruined my clutch and he was as puzzled as I was about it. He was very rude to me and kept looking at his watch like I was wasting his time. I took the car and didn't even make it home with my clutch. I was stuck on the side of 405 waiting for AAA to come and pick up my car. I called to leave a message for the sales guy I bought the car from and the guy that answered the phone couldn't figure out how to send me to voice mail. He was also very rude to me. I am seeking legal counsel on this matter to see what I can do because those bastards screwed me ROYALLY.
Service Dept has gone to crap since Ed Ring left. The... - CTSjones
Service Dept has gone to crap since Ed Ring left.
The people that work the front service booths are most arrogant folks I ever met that are in "Customer Service".
I'd rather take my car to Meineke than deal with those a**holes at the front service booths.
Buh-Bye Bill Copps.
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