Top Reviewed Specialists At This Dealership
Service - Jeanette Barker
Great customer services, Pete, my service manager is prompt, honest and explains any issues I may have.
My mechanic is the best. I have went to Mosses for 15 years. Those guys are great!
Great Service - JessiC
Great staff, great service. Everyone was willing to help us and were very friendly. I would highly Nissan service to a friend who needs anything fixed on their car.
Second good experience here - Steve Lively
Another good trip to Cole Kia. Tony Colombo was very nice, helpful, and knowledgeable. Finance manager was good as well. Very pleased with this dealership.
Above and beyond my expectations - Maria 10
Thanks to Andy and the Lewis dealership for being very kind in purchasing a Nissan Versa.They have given me a Deal on my trade in that exceeded all my expectations and went above and beyond what was necessary.I am a returning Customer and the Staff in Sales or Service are always very kind and helpful .Once again Thank you!
RUN from this dealership. Like NOW!!! - Lori(Smith)Coen
Special ordered my car there. While driving at approx 55 miles per hour the hood flew up and hit windshield causing me to wreck. Turns out there was an open recall on hood latch and I was never notified, in fact there were 4 recalls on the car I was never notified about. Nissan agreed to fix car. They did sub-standard work and did not fix all the damage. Picked up car after them having it for 3 weeks and it didn't run right and had horrible smell coming from engine. I called dealership and they had it towed back. I didn't hear from them for a few days and became concerned. I phoned them and they stated that there was "a little mishap with my car". What does that even mean? Turns out when the technician took the car out to try and diagnose the problem, a part they installed came off the car and by the time he was able to get off the road some parts on the car were destroyed. The gentlemen who I was on the phone with stated "If we had installed it correctly the first time this wouldn't have happened". So he states they must order some replacement parts. Now were at almost a month of me not having my car. Finally he calls and says my car is ready. I go to dealership to pick it up and find out oops sorry it's not ready after all. When I finally do get it back they had the nerve to CHARGE ME FOR THE LABOR ON THEIR MISTAKE. And wait it gets even better. One of their ridiculous technicians says to me "you know lady if you would keep up with your recalls this stuff wouldn't happen". Priceless. Me and my daughter could have died in that accident because Nissan never notified us of a recall. But yet they can notify me when there's a special going on. I had the car one week and was driving down the interstate and a part just flies off the bottom of my car. I had to play frogger to run across the highway and pick it up. Thank goodness it didn't hit the car behind me or cause an accident. Called Nissan Consumer affairs and told them the whole story. The gentlemen from Consumer Affairs said he was so embarrassed to say he worked for Nissan after hearing about our accident and experience with the body shop and service department. Then he proceeds to tell me that according to their records, Wharton's did not fix the other open recalls on the car while they had it for almost a month. Don't you think that if you had a customer who almost died in an auto accident because of your faulty product you would make DARN sure that car was completely safe before you gave it back to the customer. Guess our lives are insignificant to Wharton's and Nissan. The regional manager contacted me and asked what they could do to make things right. I told him that all i wanted was my car fixed properly, all the recalls fixed, my money refunded for the labor, and perhaps a simple "Geez we're sorry". His response-"Have a nice day", click. I wouldn't buy a ball point pen from Nissan or Wharton's. Treat people right. Its really that simple. Do not walk from this dealership, RUN RUN RUN! My car is now at another shop getting repaired, I literally had 2 parts in my trunk that have fallen off the car. Down right embarassing.
On our return from Louisville Kentucky to eastern... - JFriesner
On our return from Louisville Kentucky to eastern Pennsylvania, we had the misfortune to have engine trouble near Charleston West Virginia on Memorial Day. I researched several Nissan dealerships in the area and found Love Nissan to be closest to where we stopped for the day. I took the car to them first thing the next day, with no prior appointment. Staff was friendly and courteous and showed me to the waiting area. Within half an hour the service staff came and gave me the bad/good news. Bad news, it was the transmission. Good news, it was covered under the Nissan CVT extended warranty. Love Nissan had already arranged for a free rental car and they rental company was on its way to pick me up.
Communication from Love Nissan service was great. They received the transmission the next day (Wednesday) and kept me advised, and by the end of the day on Thursday it was installed and the car was available for pick up. I was not able to leave until late Friday for pick up on Saturday in the AM. Service is not open on Saturday, but they made arrangements for me to pick up the vehicle from the sales staff, who were also very helpful. No extra costs occurred, just a job well done.
We are very grateful to Ms. Wiley and the staff of Love Nissan for taking care of this issue as professionally and fast as they did, and would not hesitate to recommend them to others who need assistance far from home or locally.