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Let me start on a positive. The salesman I worked with... - recent customer
Let me start on a positive. The salesman I worked with was very kind and extremely helpful. I recently purchased a used vehicle from this dealership. I noticed after I got home that there was a couple dents on the right rear bumper that had uneven paint over it. I also noticed that the brake light cover was cracked. I tooked pictures and sent them to the salesman. They quickly ordered the brake light cover. I waited over at week for them to be able to consult with the dent repair specialist. When I contacted them to see when I could bring the vehicle in for repair I was told that they would fix the brake light cover but not the fender. I questioned why and was told that the general manager reviewed photos of the vehicle and that there was no dent in the vehicle before I left the lot. I was told that maybe I stopped at a goas station or something and someone backed into it. I replied that I had not went anywhere but home and that I didn't have the paint to match my vehicle that was put on it. I was finally told by the general manager to "just bring it in and we ill evaluate it". The salesman was very helpful and the dent repairman did try buto fix it but said there wasn't a lot he could do. My concern was where the paint was not smooth. The collision center on site looked at it and felt it would need painted. I was told they would paint it if I paint half of the $600.00 cost. I declined due to the fact that I did not cause the damage (I'm wondering if it happened when it was taken to put gas in it and clean it before I left). Everyone was helpful except for Chad the general manager. He was very rude. He told me that they put the vehicle on the lot and the dent was there then. I told him I had just been told the day before that he had reviewed pictures and the dent wasn't there before I left. He said "the picture was grainy but it was there". He had also told be the day before that they do a bumper to bumper inspection and would have noticed it. I asked about reviewing cameras and was told they don't have them. I told him I was going to speak with my lawyer before I made a decision on what to do. He immediately got up, raised his voiced, told me the name of his lawyer and phone number and told me to contact him and then left the office. Everyone I worked with was kind and helpful except for the manager.
Jimmy was polite,attentive but not pushy,answered all my... - Dukeofjammin
Jimmy was polite,attentive but not pushy,answered all my questions.It was a relaxed atmosphere and very friendly and helpful. All the staff were wonderful
My experience at nissan’s service was incredible and it’s... - Ce90508
My experience at nissan’s service was incredible and it’s all thanks to jerry dowell, you all need to give that man a raise , so polite, very understanding & helpful.
Chad Fleece worked very diligented to give us the deal.... - sprout35
Chad Fleece worked very diligented to give us the deal. We were there to look at a Preowned Nissan however, he told my mother would New would be better Chad also was very respectful to my Mother who suffered a major Stroke a couple years ago.
Excellent service. - bever.julian
Nice area to relax while waiting on your vehicle. Staff was amazing with our 3 year old. Even brought her a snack. Great quick service!
On our return from Louisville Kentucky to eastern... - JFriesner
On our return from Louisville Kentucky to eastern Pennsylvania, we had the misfortune to have engine trouble near Charleston West Virginia on Memorial Day. I researched several Nissan dealerships in the area and found Love Nissan to be closest to where we stopped for the day. I took the car to them first thing the next day, with no prior appointment. Staff was friendly and courteous and showed me to the waiting area. Within half an hour the service staff came and gave me the bad/good news. Bad news, it was the transmission. Good news, it was covered under the Nissan CVT extended warranty. Love Nissan had already arranged for a free rental car and they rental company was on its way to pick me up.
Communication from Love Nissan service was great. They received the transmission the next day (Wednesday) and kept me advised, and by the end of the day on Thursday it was installed and the car was available for pick up. I was not able to leave until late Friday for pick up on Saturday in the AM. Service is not open on Saturday, but they made arrangements for me to pick up the vehicle from the sales staff, who were also very helpful. No extra costs occurred, just a job well done.
We are very grateful to Ms. Wiley and the staff of Love Nissan for taking care of this issue as professionally and fast as they did, and would not hesitate to recommend them to others who need assistance far from home or locally.
Service - Jeanette Barker
Great customer services, Pete, my service manager is prompt, honest and explains any issues I may have.
My mechanic is the best. I have went to Mosses for 15 years. Those guys are great!
Been going there for bout 2yrs..always a great... - Jgreenhowe86
Been going there for bout 2yrs..always a great experience..very professional and will try to have you in and out..thank you very much
We had a wonderful trade-in experience! We enjoyed... - NMZ
We had a wonderful trade-in experience! We enjoyed working with Tim and Mike and appreciated they were willing to communicate mainly via email before we made the trip up from NC. Throughout the whole process, they were fair, honest, and easy-going. When we arrived, they were welcoming and provided us ample time to test drive and ask questions. We highly recommend Wharton Nissan! We love our 370Z!