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Things seem to have improved - JoJo
This was my original review, which I wish to modify:
1-started cleaning out my old car before I made any decisions
2-5 sales men in room tag teaming one buyer?
3-not many discounts given
4-vehicle service contract not disclosed
5-attempted to get refunds for vsc and gap and nothing every is followed through on
New Manager reached out to me, explained that all previous issues have been addressed and those practices (and people) are no longer in place. He ultimately helped me achieve my goal of F&I product refund. I am hopeful that updating and bettering my review encourages more people to at least go there and look/compare. Just be careful and question everything. (that advice is for any car dealer on the planet, certainly not limited to this one).
Top Reviewed Specialists At This Dealership
Awesome service and detailing, that did a great job and fast - Pam
These guys done a great job on my detailing and oil change, great dealership, this is our 3rd vehicle from here. We will come back
Good people - Jakehaught_10
Real nice good honest group I would recommend everyone to visit there lot the gave me a good price on my trade in and made sure I was satisfied with everything before I left and then called back twice just to make sure I was happy with the car we chose
Poor maintenance dept - Danny123
Installed 10 qts of oil (should have been 5 qts approx) on my 3000 mile oil change for my 2018 Subaru Legacy. Might have caused internal engine later. Only time will tell.
Super service always - Happy Driver
Have had my Forrester serviced at River City in Huntington, WV for four years. . Each visit is a pleasant experience and communication from service department clear and detailed.. Waiting area very comfortable, and everyone is courteous and helpful. I don't plan to go anywhere elae.
Great Car Buying Experience! - LAHarrison
Loved the ease of my purchase! Traveled 5 hours from NC to West Virginia and never hesitated to purchase this vehicle from afar - thanks to Damion McGinley’s (the salesperson) responses and his emailed online brochures, links, photos, and carfax. Enjoyed working with the entire dealership and LOVE my new car! Great price and quality on the SUV. No pressure sales and a very relaxed car-buying experience. Specifically, Damion McGinley truly went above and beyond with extra photos and with answering my many questions before I traveled to the dealership. Thank you!!! Jason helped with quick responses on final pricing and trade. Trey helped tremendously with the paperwork and the many details. Will be back in 4 years to purchase again! Highly recommend!
You won't get that Wheeling Feeling from Wheeling Subaru. - Drew
I couldn't have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the vehicle had been ordered online, paid for and delivered to Wheeling Subaru for what's called a "complimentary delivery," but they failed to impress through the entire process. After standing in the showroom for a few minutes, one of the sales guys yelled for one of the other ones to help us, Who said we'd have to wait for Jay Shrumpf (who I'm pretty sure was eating lunch). It was quite apparent that since they weren't making a sale, we were a nuisance and bother for them. Then Jay was ready and couldn't even be bothered to stand up from his desk to go through the transfer process with us. Not to inspect our trade-in vehicle or show us anything at all about the new Subaru. Including where it was even parked!! He rushed my wife through the paperwork so quickly, he was grabbing papers from her before she had even finished signing them. Twice, she had to ask for a form back to finish signing it! WHAT?!? Then neither he, or anyone else, could be bothered to help inspect the new Subaru, show us anything about the car or make sure it had the equipment it was ordered with. So as we inspected the vehicle on our own we found it did not have the cargo cover that her company ordered for it. When we asked Jay, he said the parts department was closed, so we'd have to wait until Monday. So he was asking us to drive ANOTHER three hours, to pick up a $70 cargo cover that should have been in the vehicle. When we explained the situation - that we lived three hours away - and asked if he might be able to take one out of another vehicle and replace it on Monday with one from the parts department, he refused. I understand Jay may not be making a commission on this sale, but his rudeness and haste to be done with us made this a seriously unpleasant experience and forever strikes Wheeling Subaru from getting a dime of my money in the future. The prevailing attitude I got form the dealership is that they are stuck in the 1970s, when customers were a dime a dozen and if you weren't there to buy, you were just taking up space.