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Not only do I love my new Subaru but my experience at the... - shirleys9411
Not only do I love my new Subaru but my experience at the dealership was spectacular. I was treated with respect and professionalism. While they were eager to sell to me they did not push to hard. They respected my time and decisions.
The first honda I bought was purchased through sales and... - hleigh
The first honda I bought was purchased through sales and Justin Weston was the salesman. My experience was amazing. I go back and I felt I was not listened to. They quoted me a 23 percent apr although they told me it would be 18 percent. I would purchase a vehicle from the same salesman who sold me the first one but not yesterday's salesman. Nothing made sense. They were nice but acted like I was an inconvenience. The first salesman I dealt with was confident and honest. He did not waste my time. They tried putting me in a car I didn't want. And told me the rogue had all kinds of rebates but wanted nearly 10 grand down. I cannot afford that and even if I could, I would not. The rogue and crv prices were the exact same. My first Honda was 389 a month and the payment for this one was going go be on the fence or maybe more than 900. This was the worst experience I have ever had and I would not let my dog make a purchase.
Harley Hymes is a very good service representative he was... - Joe.watts
Harley Hymes is a very good service representative he was knowledgeable about the vehicle and was a great pleasure to work with on my vehicle issues, I have worked with various other service representatives from other dealerships but Harley has been the best to deal with.
Salesman was very professional and helpful. The... - pjusticewv
Salesman was very professional and helpful. The dealership even added a rear cover in the deal which was very nice. My third Forester so I must like the model.
Poor maintenance dept - Danny123
Installed 10 qts of oil (should have been 5 qts approx) on my 3000 mile oil change for my 2018 Subaru Legacy. Might have caused internal engine later. Only time will tell.
Went for warranty repairs, which does not always go well.... - wvcush
Went for warranty repairs, which does not always go well. Had to battle with them over warranty coverage when I went for warranty repairs about 1 1/2 years ago. This time, very courteous, friendly, and accommodating and service was great. And they determined that I actually should get the same warranty work on a second wheel. This kind of customer service greatly increases my confidence in an auto service center. Very pleased.
Un Ethical Dealership Buyers Be Aware! - Nanab
I took my car to get a block replace and they crack the side bumper and refused to replace it. Another incident I was trying to buy a car and I told my sale rep, I wanted to buy this certain car and he can get the paperwork started. He did not take the time to proceed with my request and the car was sold right from under me. This dealership has a ethical issues and can’t be trusted. I will never buy a car from them every again.
You won't get that Wheeling Feeling from Wheeling Subaru. - Drew
I couldn't have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the vehicle had been ordered online, paid for and delivered to Wheeling Subaru for what's called a "complimentary delivery," but they failed to impress through the entire process. After standing in the showroom for a few minutes, one of the sales guys yelled for one of the other ones to help us, Who said we'd have to wait for Jay Shrumpf (who I'm pretty sure was eating lunch). It was quite apparent that since they weren't making a sale, we were a nuisance and bother for them. Then Jay was ready and couldn't even be bothered to stand up from his desk to go through the transfer process with us. Not to inspect our trade-in vehicle or show us anything at all about the new Subaru. Including where it was even parked!! He rushed my wife through the paperwork so quickly, he was grabbing papers from her before she had even finished signing them. Twice, she had to ask for a form back to finish signing it! WHAT?!? Then neither he, or anyone else, could be bothered to help inspect the new Subaru, show us anything about the car or make sure it had the equipment it was ordered with. So as we inspected the vehicle on our own we found it did not have the cargo cover that her company ordered for it. When we asked Jay, he said the parts department was closed, so we'd have to wait until Monday. So he was asking us to drive ANOTHER three hours, to pick up a $70 cargo cover that should have been in the vehicle. When we explained the situation - that we lived three hours away - and asked if he might be able to take one out of another vehicle and replace it on Monday with one from the parts department, he refused. I understand Jay may not be making a commission on this sale, but his rudeness and haste to be done with us made this a seriously unpleasant experience and forever strikes Wheeling Subaru from getting a dime of my money in the future. The prevailing attitude I got form the dealership is that they are stuck in the 1970s, when customers were a dime a dozen and if you weren't there to buy, you were just taking up space.