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Al Zinda worked diligently for us on our new Lexus... - JH5560
Al Zinda worked diligently for us on our new Lexus 300h...we knew what we wanted and given the current inventory situation we knew which car we wanted and he worked to provide us with a solid price and within our time frame. Our 2008 Honda gave us a good ride but died so we needed a car and did not have a trade-in so Al had little to work with. Verbie did a great job working through the additional options we could have to protect our car from all of the road hazards out there.
My only comment is Napleton dealerships need to work together. Brookfield is 30 miles from our home and we test drove a white 2021 300h new at Northshore/Milwaukee dealership the evening before and really thought Ben did a great job - but couldn't transfer the car we wanted which was the blue 2021 300h...sorry that he did not get the sale. The manager Kevin @ Brookfield told us because the inventory was so low that senior leadership does not want cars transferred between dealerships (this is also what we were told at Northshore). How is this right for the sales rep or the customer????? This is my only negative comment. Otherwise, everything was seamless and easy.
Great service from Dmitry in the Service Dept. He is... - Lexuslife
Great service from Dmitry in the Service Dept. He is very courageous and cognizant of keeping customers informed.
Excellent Service. Although no one came out to help at... - alexstedman
Excellent Service. Although no one came out to help at first, after I was helped the staff was very friendly and helpful with purchasing a car!
I drove 180 miles, each way, to do business with this... - Freemason33
I drove 180 miles, each way, to do business with this firm. They are the best sales/service experience that I have ever had. I have owned and serviced mercedes, Volvo, Toyota and a host of other vehivles so that I am in an excellent position to pass on a qualified opinion.