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Perfection ,Staff was friendly honest and worked... - JONAHSMALM
Perfection ,Staff was friendly honest and worked effectively. I will definitely be coming back and also make sure to recommend the service team to people I associate with.
Top Reviewed Service Specialists At This Dealership
As always when I visit I’m treated with Respect and... - NETTIEMAHONEY
As always when I visit I’m treated with Respect and friendly conversation. Any concerns I have are Explained so I can comprehend what my car needs or not. Very Professional. Thank you 🙏🏾
Excellent service, professional staff, customer service... - yamadaej
Excellent service, professional staff, customer service driven. Highly recommended to anyone seeking auto services. Services provided were very timely, no excessive waiting, waiting room
accommodations were very nice.
Main Shop Service Advisor
10/10 service, very quick. Thank you. It was less than 40... - GoPackGo
10/10 service, very quick. Thank you. It was less than 40 minutes to complete oil change & tire rotation. Friendly service. Very clean building. Thank you.
Nissan service dept friendly and quick. Service rep was... - Lisa
Nissan service dept friendly and quick. Service rep was clear in explaining all service performed as well as recommended service for the visit or for future visit.
Fantastic service!! Went in because air was low on tires... - MB
Fantastic service!! Went in because air was low on tires and couldn’t find a gas station in the area with a working pump. They took me immediately and fixed the pressure.
We got in for our appointment a little early. The... - Vtesch2
We got in for our appointment a little early. The service was done in the time we were told. The waiting area was comfortable, and I was offered a beverage during my wait.
Keith is a definite asset to your service department.... - Janjackson925gmail.com
Keith is a definite asset to your service department. He is customer oriented, professional and very knowledgeable. He provides peace of mind- job well done
Excellent customer service, speedy and very responsive.... - Raja
Excellent customer service, speedy and very responsive. They let you browse cars without pressuring you. While servicing Nissan service department understands your needs. I would recommend Rosen Nissan to anyone who seeks value for money.
I was very pleased with Mrs. Howen attitude, and her very... - priceallison339
I was very pleased with Mrs. Howen attitude, and her very sweet persona. She could help me anyday. She was very informative too about my car.
2011 Xterra, mint condition 80k on it, never had 1... - Ron O
2011 Xterra, mint condition 80k on it, never had 1 problem....Until I had an airbag recall. Took it in to find it was simply a"flash" no parts were replaced. took 40 minutes while I waited. the next day my airbag light came on, called dealer they could not get me in for over 2 weeks, Being an Ex ford employeree for 25 years, I did some studying, replaced 2 common parts that often had an issue with the this problem, to no avail. So I called the dealer again a month later, they were still booked and I could not get back in to have the problem they created fixed. So I did more studying, the only part left in the system was the module, I found a used one at local recycling yard, and when I went to put it in... OMG one of the 3 main harnesses that goes to it, was not completely locked into its coupler. PROBLEM SOLVED. the dealer either failed to do its flash correctly, purposely left it disconnected to get me back for more repairs. Either way the bottom line is, even if this was simply an accident. they messed up my AIRBAG SYSTEM, could not get me in to repair their own problem, MADE ME DRIVE AROUND WITHOUT FUNCTIONING AIRBAGS for a long time. I do not recommend Service at this dealer !
Lost a customer for sure. - Stacey B.
Buyer beware!!! This review will be based on not only this dealer location but also the Gandrud on west mason as they go hand in hand. Went to west mason dealership to look at a used vehicle. Test drove a few and ended up purchasing a 2015 Altima with 73,000 miles on it. After about 2.5 months and only 8000 miles there was water damage to the car due to the heavy rains we had. Had vehicle towed to Gandrud Nissan on Auto plaza E Green Bay. The service guy told me to have it towed there which was a Tuesday and they would take A look at the vehicle and see how much water damage was done. The car was towed And I heard from the service department that they would get to the vehicle probably Wednesday. On Wednesday received a phone call stating that it would be Thursday before they could look at it and asked if I had filed an insurance claim yet. I stated no at that time to make sure that it was worth it if it was going to be more than my deductible. Thursday came got a call stating that they might be able to Take a look at the car Friday but more than likely it would be Monday of the following week but not to worry because the car windows were down in the vehicle was drying out from all the water. On Friday received a call stating they actually did get the vehicle in and by the way we heard from your insurance adjuster and he will be here Tuesday.So let's see because now there's an insurance claim,They then had time to look at the car. Tuesday came I heard from the insurance adjuster and also the service department that they were going to take out all the seats the carpet and the - to dry the vehicle out and it would take a few days but rest assured there was nothing else wrong with the vehicle because the water never hit anything underneath the hood. However I made it clear to him that the car was in water up over the headlights therefore the water had to have touch something underneath the hood. I asked if they test drove it he stated yes from the parking lot into their service department at which I told him that he needed to drive it further because there was a specific noise that didn't happen prior and that was our concern and that was why we had the vehicle towed to not do any more damage to the car. I was informed by the service guy Jeff that he Would test drive a vehicle again around the parking lot and I stated no he had to test drive it Further, at which he seemed frustrated but eventually agreed. A few days passed and I called for an update on the car and also asked about if they heard the noise and they stated that no there was nothing wrong with the vehicle other than it needed to be dried out the test drive was clear. Now it's the next week I call again for another update At which I was told the vehicle is still drying Out and when it was put back together we be able to pick up the car at that time. Received another call from the manager on Friday stating that the car would be ready for pick up later that night mind you it's been Over 2 weeks now. We then received a call that Friday stating that unfortunately we could not pick up the vehicle due to the computer reading a transmission code stating the transmission needed to be fully replaced at this time. I questioned this due to the multiple times they stated they test drove the vehicle with no issues whatsoever and stated the only thing needed to be done was it to be dried out from the water. I asked them how this was possible that the code was reading now but wasn't for us prior to the water and/or on all the test Drives they had performed themselves on the vehicle. At that point they could not give me an answer and stated that it was impossible for water to get into the transmission and had to wait for insurance company to let them know what we should do.. Please keep in mind I have been in contact with the insurance company throughout this entire process as well. The insurance adjuster called me stating that gandrud would have to pull the transmission Pan in order to see if any water was in the transmission fluid. At which point I stated the vehicle has been there over 3 week and they finally are pulling it now?? I gave permission to do so and I was told it would be done that next morning. I said it better being seeing you had my car now for 3 weeks Which was unacceptable. The next morning came and gone so I called again to speak to manager which informed that the technician who was working on the vehicle had another vehicle tore apart from the day before that came in and mine would have to wait. I stated that was unacceptable!! I Told the manager that they have until 1:30 p.m. that day which the current time was noon when I was talking to him, to get the Pan polled which should only take less than 10 minutes seeing a full transmission flush takes less than an hour and a 1/2.. The manager said he would have it done by 1:00 p.m. and would let me know. I did receive a call from the manager at 1:00 p.m. stating that in fact there was no water in the transmission fluid and that unfortunately the insurance company would not be paying for the transmission and that the transmission was not functioning correctly prior to us bringing the vehicle in due to the water damage. Mind you the car was just purchased <3 months ago from west mason dealership never had a transmission problem or an issue with it until I got into the hands of gandrud on the East Side.. I asked them how this was possible when there was no issues and if it wasn't water damage how did the transmission take a crap after they had it and less than 8000 miles after we purchased it???. They assured me that they had nothing to do with it and that there had to have been an issue prior, which again there was not or we would have brought the vehicle in to get it looked at especially because it was a 2015 and we just bought it, who wouldn't right? So the Question lies what happened to the transmission from the time they got the car in their hands at Gandrud on East Side of Green Bay to the time we were supposed to pick it up.? They said we did nothing to the Vehicle and that we technically aren't saying that you had problems (not what was previously stated to us) prior but we know we didn't do anything to it And that water was not the cause of the issue. So I stated then I guess your dealership on West Mason sold us a car that had issues At which he replied nothing. I told them that they will no longer touched the vehicle and that I will have it told to a different on a mechanic shop to change the transmission because I would not give them any of my money. Mind you from start to finish their customer service with me was terrible not sure if it was because I was a woman or what but the worst I have ever experienced. So yes much of this review is based on the service at the East Side location but needed to be said here too so you will think twice About buying a vehicle from wedt mason dealership and/or having service done at this dealership. And yes we were offered an extended warranty on the vehicle to be added to the monthly payments however That warranty agreement added quite a bit of money to the minimum monthly payment, and who would have thought a 2015 vehicles transmission would go to crap that fast especially coming from a reputable
Dealership so I thought and that was a good reason why we bought from them. Yes I understand things go wrong with used cars but that fast after purchase and that type of repair is just crazy and unacceptable in most people's eyes. I also contact Nissan themselves and they said " Sorry we will not help you with this at all and you are more or less on your own as you are out of warranty." I asked why They didn't do a full recall and replaced the transmission in the 2013 to 15 Altimas that they knew had bad transmissions. She again said sorry but we will not assist In anyway.. For a huge company you'd think they want to make this right at with least a little help... nope.. So in the future i will not purchase a nissan vehicle. . Other dealerships and makers stand by their products and do right by their customers as I have experienced myself as well as other people, but not Nissan. What a shame! They lost me as a customer.
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
My mom lost her keys. They could not make one, said they... - lcdrjd
My mom lost her keys. They could not make one, said they sent it to a locksmith, they could not make one. Paid 170.00 and no key. Waned to charge 800.00 said no and another locksmith made one easy
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Slow service. - working man
Took my vehicle in to have the ecu reprogrammed. The ecu was reprogrammed but it then died as I was leaving the lot. It's on day two now and they haven't even looked at it yet. Poor communication. The attitude there seems apathettic.
We have Purchased over 35 Vehicles from Rosen Nissan over... - enjoylife369
We have Purchased over 35 Vehicles from Rosen Nissan over the last 15 years.
Great Dealership, Great People.
The #1 Location to Purchase your Next Car.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
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