As a Costco Executive Member, I was referred to Chapman - Laru
As a Costco Executive Member, I was referred to Chapman BMW on Camelback through the Costco Auto Program to purchase a pre-owned 2020 Z4 30i. Salesperson Kenneth Smith contacted me promptly and offered what appeared to be a fair price based on Kelley Blue Book. However, despite my requests, neither Mr. Smith nor his sales manager provided written confirmation of the quoted price until two days later—at which point the written quote was substantially higher than the original offer.
I was then advised that the vehicle, which had fewer than 7,000 miles, required new brakes, tires, and a \$600 battery—adding approximately \$4,000 to the price. These issues raised serious concerns about the vehicle’s condition and the dealership’s transparency. I declined the offer and reported the experience to the Costco Auto Program.
Disappointing experience that did not meet the expectations of integrity and clarity typically associated with Costco’s referral network.
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