RUN, DON’T WALK… AWAY FROM THIS DEALERSHIP! - nikkicoopermoore
RUN, DON’T WALK… AWAY FROM THIS DEALERSHIP!
This was hands down one of the worst dealership experiences I’ve ever had.
This dealership acquired an SUV I was interested in through an auction from Fred Beans Ford of Langhorne. I called and spoke with a sales associate, Logan, to confirm that the vehicle was available and to verify pricing before making the trip from out of town. On a recorded line, I specifically asked him to confirm both that the SUV had been received and that they would honor the listed price of $27,995 from the previous dealership.
Logan told me it “shouldn’t be a problem” and said he would confirm with his manager. He later CALLED me back to confirm the price and even followed up with a text confirming my appointment date, time, and location. Based on that, I finalized travel plans.
The morning of my appointment, everything fell apart. Logan began providing completely inconsistent information — first saying the SUV had been purchased again by another dealership, then saying it wouldn’t be available until Monday, and then claiming it was still at the previous dealership. All of this while I was already on my way for a scheduled appointment.
Then, about an hour later, Logan called again and completely changed the story — stating that they could not honor the price he previously confirmed and that they would instead have to sell the vehicle at the price they paid at auction which was higher.
I escalated to the sales manager, Tony, who blamed the situation on Logan being “new” and admitted he wasn’t supposed to confirm pricing over the phone. That’s not the customer’s problem — that’s a failure in training and leadership.
I then spoke with the general manager, who refused to take any accountability. He even tried to deny that Logan called me back to confirm pricing, despite me providing phone records showing the exact date, time, and number.
To make matters worse, the sales manager, Tony, stated that he would email me the call recording — and never followed through.
Instead of correcting the situation, they stood firm on not honoring the price that was clearly communicated and confirmed.
This dealership demonstrated a complete lack of professionalism, communication, and accountability at every level. I wasted time, money, and energy based on information THEY provided and then refused to stand behind.
If you value transparency, honesty, and respect as a customer, take your business elsewhere and work with a dealership that actually knows how to treat serious buyers.
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