Fort Washington Volvo: A Betrayal of Trust and an - kpagurek
Fort Washington Volvo: A Betrayal of Trust and an Outright Scam on My 2017 XC90 T6 Inscription
**Rating: ⭐ (1 out of 5 stars) - If zero stars were an option, Fort Washington Volvo would achieve it effortlessly. **
My recent encounter with Fort Washington Volvo’s service department, regarding my 2017 Volvo XC90, was not just disappointing; it was an infuriating and, frankly, an insulting display of predatory customer service and glaring incompetence. This dealership has managed to transform a simple service visit into a masterclass in how to alienate a loyal customer.
I brought my 2017 Volvo XC90 T6 Inscription in for a persistent issue with oil consumption. This isn't some obscure, one-off anomaly; it is a notoriously known issue plaguing numerous 2016, 2017 XC90 models, widely discussed in owner forums and readily acknowledged by Volvo via service bulletins, other Volvo service centers, and independent mechanics.
Despite presenting them with this information, the service manager, whose dismissive demeanor suggested I was an annoyance rather than a customer, demonstrated an alarming lack of interest or acknowledgment of this widespread problem. Their solution? A jaw-dropping estimate of nearly $11,500 to "diagnose and repair" an issue that Volvo, as a manufacturer, should frankly be addressing with greater accountability, given its prevalence.
What truly infuriated me was their outright refusal to contact Volvo directly or escalate this known manufacturing defect to the corporate level. When pressed, the response was a shrug and a thinly veiled suggestion that it was my problem to bear the exorbitant cost. This isn't just poor service; it's a dereliction of duty by a dealership that supposedly represents the brand. Their unwillingness to advocate for a customer on a known manufacturing flaw speaks volumes about their priorities – and it's undoubtedly not customer satisfaction.
Communication throughout this ordeal was virtually non-existent. Phone calls were ignored, messages unreturned, and when I finally did manage to get through, the answers were evasive and unhelpful. It became abundantly clear that their primary objective was to push through an outrageously priced repair without any concern for my vehicle's history, the widespread nature of the fault, or my financial burden.
Fort Washington Volvo has proven itself to be a dealership devoid of integrity, empathy, and fundamental customer care. They are quick to quote astronomical figures for known defects and astonishingly unwilling to take responsibility or engage with the manufacturer. If you own a Volvo, especially a 2017 XC90, and cherish your hard-earned money and your sanity, I urge you to steer clear of Fort Washington Volvo. My trust in this dealership is irrevocably shattered, and I will ensure my future business and every opportunity to share this abysmal experience goes elsewhere.
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