On 7/30/25, I would like to update my review following my - VL
On 7/30/25, I would like to update my review following my service experience on 4/29/25. After a disappointing experience in December 2024, General Manager Chafik Amrani worked directly with me to restore my trust in Toyota. I communicated with him via email regarding my next oil change, and he arranged for Michael, the Manager to contact me and assist with scheduling a complimentary service. Although Michael initially reached out, I was not ready so he advised me to call him for an appointment, which I did so in April. On the day of my appointment, Michael coordinated with Assistant Service Manager Gregory Howe, who provided professional and timely assistance.
As I was waiting for my car, I approached an employee at the Service area desk to inquire about the availability of the general manager, as I wanted to thank him personally, but he was out of the office. When he offered to assist, I declined, but he kindly took the initiative to come to where I was sitting to see if he could help further. I briefly explained my reason for visiting and expressed my gratitude for his thoughtful service, and he assured me he would relay my message. I sincerely appreciate the General Manager's dedication to addressing my concerns and the professionalism exhibited by the staff during my visit. My rating has improved to 4.5 stars, although I am not sure how to represent half-star ratings, which reflects the impact of not being able to meet the managers.
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