We purchased a vehicle from Bob Brown on Merle Hay in - kyletipling
We purchased a vehicle from Bob Brown on Merle Hay in January. There were a few things that needed addressed on the vehicle and Marc, the salesman had told us he would check on the service requests in the system and get back to us. We called probably 15 different times (on different days, spread out) to try to get an answer and resolution on a few things that needed addressed. He would either dodge our phone calls or tell us to use our warranty instead. We ended up trading the vehicle in for a different one in August. The (not Bob Brown) dealership let us know that our unused warranty would be credited back in a prorated amount for what was left. We waited the expected amount of days for the check to come, and it never did. We have now called and visited Bob Brown on Merle Hay over five times in the last two weeks attempting to get an answer as to where the check is. We've not received a single call back and if we ever get to the manager, Tim, he says he'll check on it. We call back again, and we typically get voicemail now. I do not recommend this dealership at all, as it has been nothing but a chase and a headache. Their customer service sucks.
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