Recently bought a Mazda CX-5 at this dealer. - Logan Pham
Recently bought a Mazda CX-5 at this dealer. Isaiah was great—he went out of his way to help me. The issue is with the finance manager. I worked with Anit Dodhia. During the conversation, he constantly pressured me into buying the extended warranty. He almost skipped over the cheapest plans and went straight to the more expensive ones. He scared me by saying how risky it could be because these cars could break down and all.
It was my first time buying my own car, so I got a little scared. I thought I could trust him and the dealer since they are reputable. However, I started wondering—if what he said was true, that my car could break down randomly on its own, especially the electronics—then perhaps the cars sold at Luther Brookdale aren’t as good as they claim to be? Since according to research, most of electronics related car stuff are issues from manufacturers, and if Luther Brookdale in the beginning was so confident to promise me a high quality car, how come they keep telling me about how “easy” it is for the cars they sell to have issues?
Anyhow, I decided to reach out to him that same day to cancel it. However, he told me it was too late because he had already sent it to the bank. Understandable—but he never told me I had the option to cancel later on. Instead, he just tried to get me to keep the extended warranty. When I went home and read over the contract, it clearly stated that I can cancel anytime.
I have since reached out to him multiple times, and it’s now almost a week. But every email and every phone call, he always says he will do it “tomorrow” because I still have time. If it’s the weekend, he says he will do it Monday. I have contacted him 4–5 times so far and received 4–5 “tomorrows.”
To be honest, it’s frustrating. When I first bought the car, they were all so friendly and welcoming. But now that I want to cancel their services, they are making it difficult—barely replying to my emails or phone calls. So please be aware!
I hold proof that I have reached out multiple times since last week and nothing has been done to resolve my problem. It doesn’t make sense for them to take a week just to help a customer cancel their extended warranty.
Be careful, perhaps find a different dealership, or a different finance manager.
Thank you.
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