I've always been happy with the sales department and the - brendaahlfs
I've always been happy with the sales department and the auto body part of this dealership. The service department,not so much. They couldn't get my Jeep in for about 3 weeks, then when I brought it in, Travis talked down to me and seemed actually angry that I was there....even though I had an appointment. He questioned me like I'd committed a crime or something.
Then when he called over an hour later, he told me what was wrong and what it would cost to repair and " was I accepting the responsibility of paying for it if my extended warranty didn't cover it"...real angry like. I said yes, fix it. My warranty....or service contract ....whatever covered it, but I would think he could have checked in all that time. He seems like a very negative and angry person and I won't deal with him again. At least there are others at the desk that I'll wait for if I need warranty work, but if he's still there when I decide to get a new vehicle, I'll go to a different dealership.
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