I had a very disappointing experience with the service - Tigistshongwe
I had a very disappointing experience with the service department at Acura Valencia. I brought my car in for an alarm issue and was charged for labor and a unit replacement based on their diagnosis, only to later be told they were completely disconnecting the very alarm system I originally brought the car in to fix.
What made the experience worse was the way I was treated by the service advisor. I was told “we’re not God” and there were insinuations that the issue was somehow because I may have bought a used car, which I found insulting and completely unprofessional. Instead of taking accountability for the incorrect diagnosis and charges, I felt dismissed, talked down to, and bullied.
I brought my concerns directly to the manager and explained how uncomfortable and insulted I felt, but nothing meaningful was done to address the situation or the behavior of the service advisor.
Customers deserve honest diagnostics, respectful communication, and accountability when mistakes are made. Unfortunately, that was not my experience here.
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