Cons: Appointment time doesn’t mean that they will begin - Disappointed buyer
Cons: Appointment time doesn’t mean that they will begin work at or around that time. I’ve arrived for oil change appointments, only to be told they won’t be able to begin changing my oil for several hours. I’ve been told more than once upon arrival I should just reschedule my appointment.
They are utterly incompetent and will xxxx up your vehicle.
They almost never have loaner vehicles for overnight repairs, but guarantee them nonetheless.
They overcharge diagnostic fees for simple issues that would require no diagnostic testing for any experienced mechanic.
Pros: The coffee is free.
Moral of the story: Don’t buy anything from Larson. I used to take my Audi to Larson for maintenance. It was a completely different experience. Larson knows that people with money won’t put up with incompetence and the run around. But they know they can screw with regular, working people, so they do. You have been warned.
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