AJ McMillen | Page 2

The service team at Koons really stepped up when we had both of our cars in for some extensive service needs and a tight timeline. Service was prompt and communication was excellent. When the most pressing both of our cars in for some extensive service needs and a tight timeline. Service was prompt and communication was excellent. When the most pressing service was prioritized over the regular maintenance, they quickly got me in for the scheduled service with an extremely fast turnaround. More

by lawson.casey Verified Customer Verified Customer

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They are always awesome. Extremely helpful and efficient. I love bringing my car here. They never disappoint Extremely helpful and efficient. I love bringing my car here. They never disappoint More

by jamila.guyton Verified Customer Verified Customer

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Koons Volvo of White Marsh presents itself well, clean environment, access to wifi & beverages during service. Moreover, the of service provided is consistent, this was evident by my service advisor AJ. environment, access to wifi & beverages during service. Moreover, the of service provided is consistent, this was evident by my service advisor AJ. I was greeted within minutes of pulling in. He kept me abreast throughout my time. This is the level of professionalism I expect and Koons Volvo of White Marsh delivered, again. I'll add this was not a schedule visit but rather an urgent signal displayed on my infotainment on my way to work. They took care of my emergency repair within a reasonable time. More

by Ti 3VOM Verified Customer Verified Customer

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Dealership was great to work with. Clean and friendly with great service. Love the state of the art operation Clean and friendly with great service. Love the state of the art operation More

by themacks4u Verified Customer Verified Customer

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Customer service is outstanding and they care about the quality of the vehicles they sell. quality of the vehicles they sell. More

by n.williams2234 Verified Customer Verified Customer

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Quick and simple; slight improvement needed in communication once work is done but that could’ve just been a system error during that time communication once work is done but that could’ve just been a system error during that time More

by jules.babayemi Verified Customer Verified Customer

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Advisor and head of service are very customer friendly but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is goi but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is going on with the Volvo? Someone just told me that all cars made during the pandemic are crappy . This seems to be the case with my car. Waited 7 or so weeks for a new battery on a 2022 car. Car died in fast line on highway. Radio and GPS broke.why did the service tech leave a dirty middle console screen. I love your staff but not your car. More

by INASINGER Verified Customer Verified Customer

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Joey was polite, professional and through. He throughly reviewed the items needed the work performed and the mechanic’s suggestions!! He throughly reviewed the items needed the work performed and the mechanic’s suggestions!! More

by craiglusby Verified Customer Verified Customer

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thank you for the amazing people with the services they offer for me. keep up the good work. offer for me. keep up the good work. More

by JEAD Verified Customer Verified Customer

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Upon arrival, I was promptly attended to by Alan, who provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was provided a comprehensive explanation of the process. The technician meticulously documented his assessment through video recording, and the work was completed with utmost precision. Upon completion, Alan provided me with a concise summary of the services rendered. The entire experience was seamless and highly satisfactory. I extend my sincere gratitude for the exceptional service and meticulous attention provided during the servicing of my vehicle at your dealership. More

by cnarup66 Verified Customer Verified Customer

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