AJ McMillen
AJ McMillen at Koons Volvo Cars White Marsh

AJ McMillen | Page 2

Assistant Service Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.9
83 Reviews
4.9

83 Reviews

Write a Review

83 Reviews of AJ McMillen

June 18, 2026

Dealership Rating
Employee Rating

Alan was quick to diagnose the issue and work within my schedule to have it fixed in a timely manor More

by cherrys4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen

Jun 18, 2026

Koons Volvo Cars White Marsh responded

We’re glad Alan was able to diagnose your Volvo XC90 issue swiftly and complete the repair on your schedule. Thank you for the 5-star rating and for trusting our team with your XC90.

June 16, 2026

Dealership Rating
Employee Rating

Came in for a software update and was in and out in the time estimated. I really appreciate the overview by the technician working on my vehicle and have high confidence that everything is as it should be More

by wpinder
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alan Mcmillen, Sharon Biscotti

Jun 16, 2026

Koons Volvo Cars White Marsh responded

Thank you for bringing in your Volvo for a software update and noting the clear overview from our technician. We’re glad the timing met your expectations and that you feel confident in your vehicle’s condition. Please let us know if we can assist further.

Jun 18, 2026

Koons Volvo Cars White Marsh responded

Thank you again for taking the time to let us know how we did!

June 15, 2026

Dealership Rating
Employee Rating

Always a pleasant experience at this dealership. Larry was very professional, prompt, and respectful. Looking forward to receiving services here again. More

by Tom
Service Price Transparency
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Recommend Dealer
Yes
Jun 15, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Larry provided professional and respectful service on your Volvo XC60. We look forward to welcoming you back for future maintenance.

June 11, 2026

Dealership Rating
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We had a great experience and really appreciated the communication and care. Larry was awesome. More

by Anna.allega
Service Price Transparency
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Recommend Dealer
Yes
Jun 11, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star feedback. We’re delighted the communication and care during your Volvo EX90 service stood out and that Larry delivered excellent support.

June 08, 2026

Dealership Rating
Employee Rating

Quality services and the location is easy for me to get to and the waiting area is excellent. More

by blake830
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 08, 2026

Koons Volvo Cars White Marsh responded

We’re delighted you found our location convenient and enjoyed the waiting area. It’s great to know the service on your Volvo XC40 met your expectations. Thank you for sharing your experience.

June 04, 2026

Dealership Rating
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The service was timely and professional. Appreciated the service provided. The follow up was exceptional. Thank you. More

by lorrie.geiss
Service Price Transparency
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Recommend Dealer
Yes
Jun 04, 2026

Koons Volvo Cars White Marsh responded

Dear Lorrie, We are so grateful for your kind words and 5-star rating. We appreciate your feedback and are delighted to know you had a great experience! Thank you, Sharon Biscotti Guest Relations Manager

June 03, 2026

Dealership Rating
Employee Rating

Excellent customer service try to work with customer needs. I took my car already three times for same issue. This time when I go they going to replace the parts. That's thing I am frustrated about, how More

by bsayyed64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Koons Volvo Cars White Marsh responded

Hello bsayyed64, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

June 02, 2026

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Employee Rating

Koons was great. I had to have my brand new car towed in on a car carrier because the battery had died and could not be moved off the carrier. They behaved like they More

by Desiree
Service Price Transparency
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Recommend Dealer
Yes
Jun 02, 2026

Koons Volvo Cars White Marsh responded

Seeing a five-star review like this really makes our day. We’re glad we could quickly resolve the battery issue on your Volvo XC60 and have you back on the road. We appreciate your recommendation and look forward to your next service visit.

June 01, 2026

Dealership Rating
Employee Rating

Thank you Joey for making everything so smooth and easy. I am very well taken care of at Koons Volvo in White Marsh. More

by Hazel's mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Jun 01, 2026

Koons Volvo Cars White Marsh responded

We appreciate your kind feedback. It’s great to hear Joey made your service visit so smooth and that your Volvo was well cared for. We look forward to assisting you again.

May 26, 2026

Dealership Rating
Employee Rating

At this point, I am using this facility for my car care. I use valet services. More

by sharoneyoung7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Bond

May 28, 2026

Koons Volvo Cars White Marsh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 29, 2026

Koons Volvo Cars White Marsh responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

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