Sharon Biscotti
Sharon Biscotti at Koons Volvo Cars White Marsh

Sharon Biscotti

Customer Relations Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

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4.8
25 Reviews
4.8

25 Reviews

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25 Reviews of Sharon Biscotti

September 03, 2026

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Employee Rating

Kudos to the whole team. Very professional and very fast service and keep you well informed. More

by kyle.petroski
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2026

Koons Volvo Cars White Marsh responded

Your mention of our prompt, professional service underscores our service department’s dedication. Thank you for choosing us for your Volvo XC40 service and for your kind words.

September 03, 2026

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I have had a great experience with every single person from the team here. Please give them kudos and a raise. More

by kyle.petroski
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 03, 2026

Koons Volvo Cars White Marsh responded

Hearing that you had a great experience with every member of our service team means a lot to us. Your kudos are appreciated, and our service leadership celebrates these kind words. Thank you for trusting us with the service on your Volvo XC40.

August 21, 2026

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Advisor and head of service are very customer friendly but your technician is awful. He did get my radio back but then he screwed up the GPS and I had to have my car brought back to you again. What is goi More

by INASINGER
Recommend Dealer
No

Other Employees Tagged: Alan Mcmillen, AJ McMillen, Larry Bond , Jen. 5 star.

Aug 26, 2026

Koons Volvo Cars White Marsh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 14, 2026

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Joey was polite, professional and through. He throughly reviewed the items needed the work performed and the mechanic’s suggestions!! More

by craiglusby
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Recommend Dealer
Yes
Aug 14, 2026

Koons Volvo Cars White Marsh responded

We’re glad Joey took the time to explain the needed items, the work completed, and the mechanic’s suggestions during your Volvo S90 service. Knowing you found his approach professional and thorough means a lot to our service team.

August 06, 2026

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The dealership was great - everyone was very helpful and kind. They did an excellent job helping me with my purchase. More

by meghan_fields
Sales Price Transparency
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Recommend Dealer
Yes
Aug 06, 2026

Koons Volvo Cars White Marsh responded

Your mention of our team’s supportive and welcoming service reflects exactly what we strive for. We’re glad we could guide you smoothly through the purchase of your Volvo XC40. Hearing how satisfied you are means a great deal to our team.

August 04, 2026

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Very informative and helpful with services. Extremely professional service was provided by all departments. Definitely satisfied More

by jlmclendonjr
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Recommend Dealer
Yes
Aug 04, 2026

Koons Volvo Cars White Marsh responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 01, 2026

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Michael Dorsey provided a great sales experience along with Rob McGinness and Sharon Biscotti providing the final review and documentation support. Highly recommend this great team! More

by markhlafleur
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Rob McGinness, Michael Dorsey

Aug 01, 2026

Koons Volvo Cars White Marsh responded

Thank you for recommending our team, and we’re delighted Michael, Rob, and Sharon supported you through purchasing your used Volvo XC90 Recharge Plug-In Hybrid. We hope you enjoy every drive in your XC90.

July 31, 2026

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I got my vehicle in and out and Joey was always communicating with me and letting me know about the status of my vehicle. More

by ehermoza
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 01, 2026

Koons Volvo Cars White Marsh responded

We’re glad Joey’s updates kept you informed during your Volvo service and that you were in and out smoothly. Your five-star rating means a lot to us. We look forward to assisting you again.

July 23, 2026

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Larry is always helpful in providing real-time service guidance. Last week, I called when my battery was losing power and he got me up and running again. He demonstrates car operations when I have questio More

by tomachick
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 23, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful to hear that Larry’s prompt guidance got your Volvo’s battery back in working order. His hands-on demonstrations and uncovering service discounts reflect our focus on clear guidance and cost savings. We appreciate you sharing this experience.

July 10, 2026

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Employee Rating

I noticed after receiving my vehicle that the seat was not in the same position the AC was on hi and the carpet wasn't vaccumed. More

by LENNROLLER
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Recommend Dealer
Yes

Other Employees Tagged: Larry Bond, Joey Malizia

Jul 13, 2026

Koons Volvo Cars White Marsh responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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